What 212 owners told NHTSA about the 2024 Jeep Wrangler 4-door 4xe

I turned into my driveway and the Jeep accelerated significantly and the brakes did not work even when I pumped them. The result was that the Jeep crashed into my garage door and house!

NHTSA ODI 11618265

2024 Jeep Hybrid- one month into purchasing it in March of 2024, the engine completely blew. It was in the shop over a month waiting for a new engine. Last month, my charger would not charge the vehicle - they stated nothing was wrong and it was electrical in my own home which is incorrect considering we use the same outlet to charge another hybrid vehicle. This week, 200k jeeps (mine included) were recalled due to vehicles starting on fire from the charging. The recall states there is no fix at this time and to just not charge your vehicle. I paid much more for a hyrbid vehicle, and now unable to use it for safety reasons.

NHTSA ODI 11617945

I am writing to raise a safety concern regarding the recurring “Service Hybrid Electric System” warning on my Jeep Wrangler 4xe. This warning light frequently appears during normal driving conditions, often without any discernible reason or noticeable performance issues. After consulting with my dealership, it was indicated that this issue is common, with no immediate or lasting resolution provided, even after multiple diagnostics. The primary concern I wish to highlight is the potential safety hazard this frequent warning creates. Due to its persistent and intermittent nature, drivers may become desensitized to the alert. This desensitization can lead to drivers either losing focus due to distraction from the warning or ignoring the warning entirely, assuming it is yet another false alert. In emergency situations where the hybrid system does indeed have a critical issue, this lack of attention could result in delayed reactions or inadequate responses, increasing the risk of accidents. Additionally, this issue can cause unnecessary anxiety and confusion, particularly when no definitive fault is identified, leaving the driver unsure of the vehicle’s actual safety status. This ambiguity poses a risk, especially in situations requiring immediate attention to a legitimate hybrid system malfunction. Given the number of reports from fellow Jeep Wrangler 4xe owners who are experiencing similar issues and the potential safety risks involved, I believe this warrants a thorough investigation by Jeep and its parent company to determine whether a safety recall is necessary. I would appreciate confirmation that this report will be reviewed and the appropriate actions taken to mitigate any risks associated with this warning system.

NHTSA ODI 11617084

Tire Size: 255/60R20 While driving to work on city roads, tire pressure indicator came on for passenger rear. Was able to get to Belle Tire before tire completely deflated. Mileage 7960. Vehicle Purchased new 12/23/23. Tire tread appears split as if there is a tire defect.

NHTSA ODI 11616493

As I was driving on the interstate, a red turtle appeared on the control panel saying that power has been reduced. Approximately 2 minutes later the entire engine shut down at 55mph. I pulled over and placed the Jeep into park and attempted to restart the truck. The Jeep would power on and immediately shut off. I called a tow truck and had it towed to the dealership (Tate Chrysler and Jeep in Glen Burnie, MD) where it is currently being serviced.

NHTSA ODI 11616255

VEHICLE LOST POWER AND SHUT DOWN ON THE HIGHWAY WHILE DRIVING IN ESAVE MODE

NHTSA ODI 11614347

I was driving and the ABS lights and other lights came on and the brakes went out. I had to push the brakes to the floor before it gradually stopped. If there was someone in front of me when when the brakes went out I could have died. The car was taken to the dealer where they replaced the brakes but Jeep won’t buy the car back. I only had the jeep for 2 months and bought it new.

NHTSA ODI 11613683

All the warning lights came on while driving on the highway and the vehicle shutdown on its own. 3,000 miles on the vehicle. Seems like an electrical or software issue. Absolutely unacceptable. I am lucky I wasn’t hit.

NHTSA ODI 11613870

The engine is running rough and loses power when it turns on for the first time and speeding up around 6th gear. Also the 2nd gear takes about 3-5 sec to downshift and you lose the opportunity to step on the gas hard or it will slam into another gear. The lose of power and random shifting causes you to slow down and not able to get out of the way or drive well esp. on the highway. The jeep dealer wants to keep the car for 4 days to trouble shoot. No lights or warnings it constantly does this and seems there is a tuning or computer issue. The car only has 8000 miles on it.

NHTSA ODI 11612481

Now on Sunday August 11th at 6:08pm driving home from store with no charge on jeep at all, not in hybrid only gas, the jeep died in the middle of the road, it abruptly stopped with no warning, my body jerked forward and when I pushed down gas pedal there was nothing. There was no type of warning before this happened, no light warning on dash, no beeping NO WARNING. Thankfully the car behind me went around me and thankfully there was enough distance between us. I was on a back road thankfully right near an entrance of a park. After putting it into park is when it started binging at me and beeping and warning lights, service charging system light came on, check engine light. I tried turning it off and back on which I had power like my radio and lights on dash the whole time. I could not get car to go into neutral, I even turned off got out closed door and then tried again. Thankfully I was close to home called my husband who came, and he could not get into neutral and had to find the loop that put jeep in neutral manually and he towed me to a safer place. He then unhooked the negative battery terminal for 15min to see if that would at least reboot system which it did but drive home it was like a windup toy car very bucking. I did charge and took to dealership Monday it did buck once an. All of this was about an hour. Jeep is at dealership still. I do have pictures and video also

NHTSA ODI 11609565

New car purchased 8/3/24. On 8/5/24, At 300 miles, red check engine light came on. Error code is Turbocharger issue per our code reader. Dealer informed us ok to drive until we could get in for service. At 500 miles, engine began to miss and would not accelerate (8/11/24). We barely made it home by driving under 45 miles per hour. Car towed to Jeep dealer on 8/12/24. Jeep dealer will not give us an expected repair timeline after 3 inquiries this week. It could be as long as 6 weeks per the dealership. This is our 6th Jeep Wrangler since 2009. This 2024 Jeep has a serious issue that needs immediate attention. Jeep should be held accountable and repairs to new vehicles with less than 1000 miles should be a priority. We are working with Jeep to see if a different dealer for repair is an option. Tennessee Lemon Law timeline of 30 days out of service is rapidly ticking away and Jeep does not care at all. I will upload repair documents when Jeep completes service.

NHTSA ODI 11608939

In January 2024, on my way to work, the jeep engine randomly shut off. It was the middle of winter and temperature in the teens and that may have been a factor but I had already been driving 20-25 minutes so the car was sufficiently warmed up. After the random shutdown, I was able to park on the side of road but that's where it stayed all day. There was no warning. There were no lights or beeping. It just shut off and would not start again. At the end of work day (9 hours later), I returned to vehicle and it started. I did bring the vehicle in for service at a Jeep dealership for another separate recall issue and they said they could not duplicate the conditions of that morning to see if there was an issue with the engine or battery. There was nothing wrong from what they could tell and released the vehicle. I have not had the incident happen again but I did drive too much during winter months since it concerns me that this random shutdown could happen at any time without warning.

NHTSA ODI 11608650

Service charging system light came on, and the Jeep made a metallic rattle under the hood, and I went to a dealership who said they don’t know much about them and could do anything went to two other dealerships who did not have technicians in that day to see it with a Ford dealership who said that they didn’t have time and they would get to it due to four weeks I have 150 I’ve got two other dealerships because I didn’t buy it there. No one will help me today and I can’t get anyone at the dealership. I bought it AT to call me back and I don’t know what to.

NHTSA ODI 11608780

Driving Jeep down the road and it cuts off and comes to a halt. It will eventually start back up but check engine light comes on. Took to dealer and they claim it was a flash update, but it has now shut off on us again while driving it. This is VERY dangerous to say the least. Especially if it happens on a major busy highway. It could easily cause a wreck.

NHTSA ODI 11608855

The Daytime Running Light feature has never worked even with the feature turned on in the settings.

NHTSA ODI 11608360

Vehicle has stopped and shut down 3 times this year. Unable to power back on. Stopped in the middle of the road. Requieres towing asístance all instances back to dealership for repair.

NHTSA ODI 11607187

Vehicle has experienced a loss of power/throttle response. Also appears to have an issue with engaging and staying engaged in the drive position. At times when trying to place the vehicle in drive the dash indicator will blink "D1" and you have to return the vehicle shift lever to neutral or park and then back to drive to get the transmission to engage and allow the vehicle to move forward. Both issues have occurred while in 2 wheel drive on paved highway as well as in mild off-road conditions in both high and low range four wheel drive modes without the lockers engaged. Vehicle was taken to a dealer on 7/30/2024 and they checked for codes with the only code displayed relating to the collision detection system activation which has occurred while in four wheel drive modes at slow speeds. Vehicle is scheduled for further diagnostics on 8/19/2024 which was the first available service appointment.

NHTSA ODI 11605979

After purchasing a new vehicle, 25 miles in a check engine hybrid system alert appeared. I returned the vehicle and was advised that this is an inherent problem with this vehicle and is part of a major recall and the parts needed are 6 months delayed!!

NHTSA ODI 11605982

The day I got the vehicle, it shut down. I thought it was a fluke, but it keeps shutting down on the road. Completely. The whole car turns off in middle of the lane and I have to try and restart the car which can take a few minutes. No alerts would come up, the car would just suddenly stop. It is very stressful trying to get the car restarted with everyone honking and zooming around me. I have a baby and every time we get in car, I am fearful of an accident. It went to different dealerships multiple times, each time they claim there is nothing wrong with the vehicle. I've shown them many videos, and they say its insufficient proof. They drove it for over 200mi and told me they could not replicate the problem. I find this hard to believe as happens 10-20 A DAY!! And I don't drive a lot. It literally happens on the way home from the dealership. They wont give me a rental car, cuz they don't see a problem, yet keep the vehicle for weeks.

NHTSA ODI 11603967

Car stopped dead with a total power failure in the left lane on [XXX] between NJ/NY. there was no warning light or any other prior notification to attempt to take evasive action. This was at night with other vehicles traveling at high speed on the road as well. Lucky to be alive. The vehicle was towed into the Jeep dealer on Rt 18 in New Jersey and they returned it saying they had applied a "software update." Glad they feel like a software update is worth someone's life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11603915

Vehicle engine shut down while driving and was disabled creating dangerous condition. Vehicle would not start and had to be towed to local service department

NHTSA ODI 11603485

Driving along with traffic, in the middle lane of a 5 lane highway, a red turtle light suddenly appeared on my dash and my car instantly starting losing speed and acceleration at a very quick rate. On the middle of the dash my screen read "Push Break and Push Button to Start" (which it usually says when I get into my car to start it, but my car was still on and running). I quickly put my hazards on and was able to safely, with very little time, pull off the road to the shoulder as fast as I could. I put my car in park and then turned it off after examining the dash to see if any other lights were on. Nothing new had appeared and the turtle light was gone. I started my car up again, went to put it in Drive, but I could not get the vehicle out of Park. My shifter would not budge. Several attempts turning the vehicle off and back on and still could not get the vehicle out of park. All the usual lights turned on, the radio was on and working as usual. At this time, I did notice that the engine light on the dash was now lit up, along with a red battery light. A tow truck was called to come and tow the vehicle to the car dealer I leased it from. This is the first time this has ever happened to me in any vehicle, especially this new one. I just got this brand new '24 Jeep Wrangler 4xE in May 2024.

NHTSA ODI 11603107

On two separate occasions while driving my vehicle, I lost the ability to accelerate although my car still appeared to be on and functioning normally. This resulted in me needing to pull over to a complete stop on the highway as the accelerator was completely ineffective and I continued to decelerate to unsafe highway speeds. I had to turn the jeep off and then back on to get it to work normally again. I contacted the dealership regarding this matter and they advised they did an “update” on the vehicle on 6/3/24.

NHTSA ODI 11602448

My 2024 Jeep with low mileage has had 5 issues of the vehicle shutting off while driving and not wanting to start after the unexpected shutdown. The dealership is telling me there is no issue. Given the low mileage and the fact that it has happened 5 times, I'm scared to drive it. It's a huge safety issue. Twice, it happened while driving in traffic, and I was not able to restart the vehicle. I'm lucky I wasn't rear-ended. If this engine stop happens while on the highway, it could be fatal.

NHTSA ODI 11601806

I picked up my new wrangler from the dealer on Friday [XXX]. On Saturday [XXX], I was driving on [XXX] on my way to Amherst, MA. Since I was on the highway, I was traveling between 65-75 mph. About 30 minutes into the trip the vehicle began to jerk and the engine was sputtering. When pushing on the gas pedal the car would jerk and lose any acceleration. I began to slow down as the car jerked and lost all acceleration. I had to pull over on the busy highway as the car could not maintain speed over 30 mph. I luckily was about two miles from a rest area and I drove in the shoulder and exited. The check engine light was on and the engine was making a very loud noise and seemed to be stuck in a high gear. Once we were safely in the parking area, I turned off the engine and the vehicle was towed to a dealer in Albany NY. The car remained at the dealer and I picked it up on Wednesday [XXX]. The tech at the dealer said they applied a bunch of software updates, road tested it and everything seemed good. I picked up the car on Wednesday [XXX]. On Thursday [XXX] after driving roughly 30 miles in total, the vehicle did the same thing while driving. This time I was in a residential area. I had to turn around and lump to park the car in my parents driveway. The car was subsequently towed back to the repair shop on Friday [XXX]. I am currently awaiting an update on status.

NHTSA ODI 11601840