What 212 owners told NHTSA about the 2024 Jeep Wrangler 4-door 4xe

The contact owns a 2024 Jeep Wrangler 4XE. The vehicle was repaired under NHTSA Campaign Number: 25V741000 (Electrical System); however, while driving at an undisclosed speed, the check engine warning light illuminated, and the message "Electric not Available" was displayed, with the RPM elevated to high. Additionally, there was an abnormal burning odor coming from the engine compartment. The vehicle was taken back to the dealer where it was diagnosed and determined that the heater coolant system needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed; however, the dealer stated that the failure could not be duplicated and that the steering damper needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer again, diagnosed, and determined that the turbocharger needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 32,167.

NHTSA ODI 11747269

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 40 MPH in Electric Mode and attempting to merge onto the highway, the vehicle stalled. The contact stated that the failure recurred while driving uphill in Electric Mode at 35-37 MPH. The contact was able to pull over to the side of the road on both occasions. The vehicle was restarted and pulled into a parking lot. The message "Electric Mode Unavailable" was displayed, and the vehicle entered Gasoline or E- Safe Mode. The vehicle was towed to the dealer on both occasions; however, the cause of the failure could not be determined. The contact stated that the failure had occurred a third time, while driving in Hybrid Mode. The contact was able to drive to the nearby residence. The contact stated that during each failure, the battery charge exceeded 85 percent. The contact stated that the failure started after several software updates were performed under past recalls. The vehicle was not diagnosed or repaired. The failure mileage was approximately 33,000.

NHTSA ODI 11745730

The contact leased a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 26V363000 (Steering); however, the parts to do the recall repairs were not yet available. The contact stated that the message that the vehicle could not be charged because of a possible fire risk was displayed. Additionally, the contact stated that the vehicle failed to start and was in Low Power Mode while driving on several occasions. Several unknown warning lights were illuminated. During one failure the vehicle entered Low Power Mode and stalled in the middle of the road. Upon shifting into park(P) and shifting back into drive(D), the vehicle failed to respond. The check engine warning light was persistently illuminated. The contact stated that the vehicle was towed to the dealer on several occasions due to the failures. The dealer determined that the failures were electrical failures. An unknown recall repair was performed, and a battery was replaced; however, the failures persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failures and denied a vehicle buyback. The failure mileage was approximately 11.

NHTSA ODI 11744484

See attached document for complaint.

NHTSA ODI 11740597

The contact owns a 2024 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the vehicle decelerated. In addition, the failure was persistent. The vehicle was taken to the dealer, however the failure was not duplicated. The contact referenced a recall, NHTSA Campaign Number: 25V710000 (Electrical System) however the contact's VIN was not associated. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 14,653.

NHTSA ODI 11737112

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while operating the vehicle, the engine made abnormally loud sounds. Additionally, while charging the vehicle outside the residence, the sound was loud enough to be heard inside the residence. The contact received notification of NHTSA Campaign Number: 25V710000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 23,000.

NHTSA ODI 11733251

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving at slower speeds, the vehicle suddenly experienced a loss of automotive power. No warning light was illuminated. The vehicle was taken to a local dealer, where an unknown software update was performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 1,235.

NHTSA ODI 11732930

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that the vehicle made an abnormally loud sound while being charged. There was an abnormal electrical burning odor coming from the vehicle while driving. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer, where the high voltage battery software update was performed as an interim under NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM). The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer to be repaired. The vehicle was not yet repaired. The contact no longer felt safe owning or driving the vehicle due to the recalls. The manufacturer was notified of the failure, and the contact requested a buyback. The contact was referred to the customer retention department; however, no extension number was provided to reach a customer retention representative. The failure mileage was approximately 15,000.

NHTSA ODI 11732804

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 20-30 MPH, the vehicle unexpectedly lost electrical power, and the vehicle came to a stop. The vehicle was pulled over to the side of the road. The vehicle was then restarted and driven without further failures. However, the contact had since stopped driving the vehicle in electric mode out of safety concerns. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System), and the vehicle was taken to the dealer, where the recall repair was partially completed because one of the parts was not yet available. The dealer drained the battery and advised the contact to only drive in gasoline mode. The vehicle was taken back to the dealer after an appointment was scheduled; however, the dealer informed the contact that the part was not yet available. Additionally, the contact was informed that the VIN was included in NHTSA Campaign Number: 25V710000 (Electrical System); but the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer to determine if the vehicle was safe to drive. The failure mileage was approximately 7,500.

NHTSA ODI 11728465

See attached document for complaint.

NHTSA ODI 11728302

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 65 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the result was not provided. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer referenced NHTSA Campaign Number: 25V710000 (Electrical System); however, part for the recall repair was not yet available. The contact also received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was not yet available. The manufacturer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 10,990.

NHTSA ODI 11727992

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 30 MPH, the vehicle stalled. The vehicle was restarted after 30-40 minutes. The SOS warning light was illuminated. The contact stated that the communication was inoperable, and the message to take the vehicle to the dealer was displayed. The vehicle was taken to the local dealer, where an unknown diagnosis and repair were completed. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine). The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11726768

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11723558

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that on a separate occasion, the infotainment screen displayed a black screen. Additionally, the rearview camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was contacted and informed that parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 28,378.

NHTSA ODI 11723065

The contact's daughter leased a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The contact stated that while her daughter was driving approximately 70 MPH in the middle lane, the vehicle stalled. It was unknown whether a warning light was illuminated. The driver was able to steer to the right lane. The vehicle failed to restart and was towed to the residence, where it restarted independently. The vehicle was taken to the dealer, and the failure was associated with the recalls. The owner was informed that parts were not yet available. The dealer took the electrical plugs of the vehicle away and advised the owner to stop charging the vehicle and not park the vehicle near structures. The vehicle was not repaired. The contact stated that the failure recurred while her son-in-law was driving the vehicle in a parking lot. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the vehicle was not eligible for a buyback, and there was no financial compensation due to the recalls. The failure mileage was unknown.

NHTSA ODI 11722071

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The contact stated that after disconnecting and removing the battery for approximately 15 minutes, the vehicle was able to restart; however, the check engine warning light remained illuminated. The contact received notification of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 24,000.

NHTSA ODI 11720448

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while the vehicle was parked, it was plugged into the charger and red dots illuminated. The vehicle was taken to the dealer, where the contact was advised not to connect the vehicle to the charger. The contact was informed of an open recall. The contact was advised to park the vehicle outside. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.

NHTSA ODI 11718779

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vehicle was parked due to safety concerns.

NHTSA ODI 11718788

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 20 MPH, the vehicle stalled. Several minutes later, the vehicle restarted and operated normally. On other occasions, the vehicle had to be towed to the residence after the failure. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The vehicle was taken back to the dealer, and the contact was informed that parts were not yet available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 9,000.

NHTSA ODI 11718618

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The accelerator pedal was continuously depressed, and the vehicle surged forward after the initial hesitation. The contact stated that while driving at various speeds, the vehicle entered LIMP Mode. The vehicle was taken to the dealer on several occasions, but the contact was informed on each visit that no defects were discovered with the vehicle. The contact received notifications of NHTSA Campaign Number: 25V710000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The dealer was made aware of the recalls and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact reached out to the manufacturer but was unsuccessful. The failure mileage was approximately 29.

NHTSA ODI 11716820

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System) and 25V766000 (Engine); however, parts to do the recall repairs were not yet available. The contact stated that while driving at 20 MPH and coming to a stop at a stoplight, the vehicle stalled. The contact depressed the brake pedal, and the vehicle stopped at the stoplight; however, the contact was able to restart the vehicle 10 minutes later. The contact stated that the failure recurred while idling. The contact stated that another driver informed the contact's wife that he had previously owned the same vehicle and had experienced the same failure. The dealer was contacted and confirmed that parts for the recall repairs were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 15,000.

NHTSA ODI 11716159

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE); however, parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11714173

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 65 MPH, the vehicle stalled. There was no warning light illuminated. The contact was not immediately able to restart the vehicle. The contact stated that the failure was recurring. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and replaced the battery. The battery was replaced, but the failure reoccurred. The contact was no longer able to fully charge the main battery. The contact stated that the vehicle was left overnight charging but in the morning, the battery was at 25 percent charge. The contact was no longer charging the battery. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System); however, the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also received notification of NHTSA Campaign Number: 25V766000 (Engine). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 30,000.

NHTSA ODI 11714027

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 70 MPH, the vehicle stalled with the main battery warning light and other unknown warning lights illuminated. That was the third time that the vehicle had stalled. The vehicle was coasted to the side of the road, and after approximately 45 minutes, the vehicle restarted. The vehicle restarted but vibrated abnormally and failed to operate normally. The vehicle was taken to a local dealer after each failure, and the contact was informed that there was a recall associated for the failur,e but there was no part yet available for the repair. The contact researched online and became aware that the VIN was included in NHTSA Campaign Number: 25V710000 (Electrical System). The contact had not received a notification of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.

NHTSA ODI 11712934

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that occasionally, the check engine warning light turned on and off unintentionally. The manufacturer was made aware of the issue. The failure mileage was 14,000.

NHTSA ODI 11712124