What 953 owners told NHTSA about the 2019 Ford F-150 Super Cab Diesel

Certain 2019 f-150 ford models are recalled for the SAME issue I am having but my model truck is not in the recal. For the same exact isssue

NHTSA ODI 11601846

Air conditioner loses cold air flow; suspects that the evaporator continuously freezes. Unable to defog windows causing loss of visibility while driving. Also, causes heat stress/ exhaustion from lack of cold air produced by vehicle.

NHTSA ODI 11593353

Passenger Side Cowl Seal Failure. The passenger side cowl seal fails. When this happens water can enter the vehicle and pour into the BCM (Body Control Module). Once water enters the BCM, it creates corrosion and will needs to be replaced along with the reprograming of all the keys. This is available upon request. My safety and the safety of others is put at risk because when water enters the BCM it causes the computer to short out. When this happens the horn will start beeping and the lights start flashing. This also sets off the vehicles security system. This happens when the vehicle is parked and turned off and when the vehicle is in motion. This puts people at risk because their security system will go off and will make owners think that their vehicle is being vandalized. While the vehicle is in motion the risk is that the horn is on and the lights are flashing making other motorists distracted and potentially causing accidents. The problem has been confirmed and reproduced by the dealer. The vehicle has been inspected by the dealer and an new seal needs to be installed. There were no warnings until the issue started creating a very scary driving experience in which the horn was on and the lights were flashing. the only way to make it stop was to disconnect the battery rendering the vehicle unfit for the road

NHTSA ODI 11591190

The contact owns a 2019 Ford F-150. The contact stated that raining water entered the taillights and caused an electrical short circuit in the wiring. The contact took the vehicle to a local dealer and was informed that the repair was not covered. The vehicle was not repaired. The manufacturer was aware of the failure and advised the contact to reach out to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

NHTSA ODI 11583022

The first item to malfunction was the transmission gear indicator on the dash, that started about a year after I bought the truck and would intermittently work. I had multiple oil changes in the truck at various dealers and brought it up but nothing ever came up from it since it was intermittent. Then in 2023 a warning popped up that the blind spot indicators were malfunctioning. I was planning to bring it in to be looked at but did not have time to with work and family. Then at 95,000 miles the transmission failed while towing a loaded trailer and began to shift erratically, sending the engine to extremely dangerous RPM levels while trying to downshift. Every gear began to clunk into place with a severe jerking motion and then eventually could only be operated with any sort of safety at low speeds. There were initially NO warning lamps that popped up for the transmission failure either. It went out at night 2.5hours away from my home so I spent 15minutes limping it to a gas station at low very low speeds. Only moving it around a bit the next day did it show any warning and it just said to see the dealer.

NHTSA ODI 11582653

While leaving the parking spot at Winco the truck turned itself off and displayed the following message. Auto start-stop shift to P restart engine I was able to restart the engine after putting it in park, if that had happened at an intersection it could have been very severe. I am getting the truck serviced. ASAP

NHTSA ODI 11581842

There was an update to my sync 3 system that Ford wanted me to perform by wi-fi. I did it but Ford had some bugs in the system that caused my voice recognition not to work so if I need to make a phone call I had pick up the phone. This is not safe or legal in Missouri. Ford sent out a new version but my truck would not take it for some reason. I took it to the dealer they could not update it either. Dealers said I need a new APIM that would cost me $1600 for a part that Ford broke with their messed up update. I just wanted to have this on record in case there are vehicle crashes caused by people not being able to use the hands free calling that I thought I was getting when I purchased the truck.

NHTSA ODI 11570248

The rear view camera failed and showed "Camera is unavailable". It is available for inspection. There is no back over prevention. The vehicle has not taken to a dealer or inspected at this time. It is scheduled for repair or replacement on 1-24-24. There was no warning or messages prior to the failure. The problem first appeared on 1-16-24.

NHTSA ODI 11567177

While using remote start, the rear sliding glass window shattered and set the defroster on fire. The fire was above the rear seat where my child's car seat was.

NHTSA ODI 11566751

Transmission jerks, and stalls. Drive train noise. Engine cuts out and has rough idle.

NHTSA ODI 11562037

My wife and I purchased the vehicle used from a Ford dealer in 2021. The vehicle was certified used. We had no issues up until the last few months (began in the summer of 2023), but the issue has grown in severity and is random. The vehicle is equipped with an auto start/stop, which we always shut off. Recently the vehicle has been going into idle or shutting off completely and not restarting even with the start/stop disabled. This occurs a majority of the time as we are slowing down to come to a stop, but has occurred while actively driving. This has us concerned we will be in an accident because we never know when the vehicle will just shut off. We took it to a Ford dealer in October 2023 for the issue. We were told there was nothing wrong and no error codes came up. We can provide documentation for this. We finally found online forums and writings where others are dealing with the same issue, but Ford apparently "doesn't know" or can't fix it. We thought we were going crazy! If they can't fix or diagnosis their own car we don't know who will. The most recent date of the issue was 11/13/2023. When the car shuts off an error code pops up stating "Auto StartStop Shift to P Restart Engine". This is accompanied with a check engine light. When we restart it there is no longer an error code or check engine light. This vehicle is not safe! Please help before a tragedy occurs.

NHTSA ODI 11555017

The vehicle information screen in the center of the dash has failed. Some of the functions such as hands free cell phone connectivity, navigation, and radio functionality fails requiring manual intervention while driving. This results in distracted driving to correct the issues. The design and expectations are hands free operation of those functions via voice commands, controls on the steering wheel, or automatic functionality. At times the screen goes completely black and distracting noises come from the radio. Upon review of various forums, this appears to be a known long term problem with this important component on several Ford models. This functionality is right in your face and when it doesn’t work, I and most other drivers are focused on the fix and distracting from driving.

NHTSA ODI 11553124

I was driving and the windshield wipers started wiping on their own. It was not raining and the windshield wiper setting was on off. This caused dirt and debris on the windshield to smear and I could not see where I was driving. For the next few days windshield wipers would randomly turn on on their own. It svwrely affected visibility. I read online that this was a common issue due to a malfunctioning windshield wiper switch. I replaced the switch and am hoping this doesn't happen again.

NHTSA ODI 11546274

The contact owns a 2019 Ford F-150. The contact stated that the navigation system had malfunctioned, requesting several prompts to be pressed to produce to the desired direction on the screen. The failure caused the radio, Bluetooth, and rearview camera to fail to operate as needed. The contact performed a master reset for all the parts to function properly; however, the failure recurred. The vehicle was taken to a dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

NHTSA ODI 11545355

My Synch 3 system has been acting up since I installed Fords last update. It shows the back up camera when I drive forward. The screen will also go black forcing me to reset it. The reset doesn't work for more then a couple of days and doesn't completely ix the issues either. I cannot get it to pair my phone either and have not been able to use hands free while driving for 3 months now. I believe this is a safety issue that needs to be fixed by Ford as there are numerous complaints on line.

NHTSA ODI 11543260

For the last four months, February 2023, through June, July 2023 the main computer screen will intermittently go black. This illuminates the N vehicle, NAV system, phone system, backup, cameras, Ford cameras, driver, seat, control. This vehicle was covered under a warranty. This vehicle was brought to the dealer and an error code could not be generated. The dealer states that this is the sink system. Video will be attached if this complaint form allows. Despite video the dealer will not replace the sink system. This is a danger to anyone over the age of 70 driving this vehicle or perhaps any age individual. In addition, the NAV system, directional control, Forward adaptive cruise control appears not working at the same time. This is a health and safety issue perhaps even a life endangering situation.

NHTSA ODI 11540131

The contact owns a 2019 Ford F-150. The contact stated that it was difficult to place the key into the ignition switch. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed and determined that the lock cylinder needed to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 45,000.

NHTSA ODI 11538828

The contact owns a 2019 Ford F-150. The contact stated that the keyless entry keypad on the driver’s side door had detached from the vehicle. The contact spoke with the dealer and was informed that the keypad needed to be replaced. The vehicle was repaired under an extended warranty. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The approximate failure mileage was 35,508.

NHTSA ODI 11538647

Touch screen Sync3 version 22251 resets every time the truck is turned off and back on. Sometimes the screen is completely blank and sometimes unresponsive to touch. Controls for climate, radio, phone, and all other touch screen options become unavailable. Ford is aware and hasn’t made any updates in over 8 months.

NHTSA ODI 11537748

While driving vehicle displays "Service Advance Trac", "Pre collision assist not available", "hill assist not available" and the drive mode will not work. Brake lights are also on all the time as well. Dealership says the vehicles steering column needs to be replaced only 2 months after purchase. Dealer has diagnosed the issue but did not provide codes.

NHTSA ODI 11536070

The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the battery warning light illuminated. Additionally, the vehicle stalled. The contact replaced the battery. The vehicle was taken to an independent mechanic, who informed the contact that the alternator needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that while the vehicle was turned on, the contact exited the vehicle, and when the contact attempted to get back inside the vehicle, the vehicle failed to unlock. The contact stated that the lights inside the vehicle were flickering. The contact attempted to use the key pad on the door to unlock the vehicle; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11532809

This complaint with the NHTSA is to bring to your attention malfunctioning Sync 3 systems caused by an Over the Air (OTA) update Ford has pushed out to vehicles without permission from owners that has caused the Sync Systems to malfunction. Backup camera screen view while driving in a forward direction and reocurring pop-up screens which require driver interaction are two primary concerns. Loss of handsfree phone and navigation functionality are secondary concerns. I believe an investigation by the NHTSA is justified. Ford issued the software update that broke my Sync 3 system. Ford has stated that no software update is currently available to fix it. Replacing the APIM will fix the Sync 3 system. Vehicles under warranty are eligible for a no-charge APIM replacement. Vehicles out of warranty, like mine, are subject to +$1000 Ford repair charge. I believe Ford is responsible to repair all Sync 3 systems that they broke. These repairs should be made regardless of warranty. This likely warrants a recall by Ford as soon as possible. Here is a link where the F-150 Community has been discussing this issue since April 2023: https://www.f150forum.com/f118/sync-3-memory-issue-538739/index34/ I have logged the issue with Ford directly as well. They are not offering to help me resolve the issue because I am out of warranty.

NHTSA ODI 11532573

Tsb 22-2254, causing people's voice command and rear camera issues. There are many issues with Sync 3 on this matter. It should be a recall. They did it for the other models. 2019 f159

NHTSA ODI 11531071

My truck backup camera is not working. It goes black or distorted to where you can’t see anything behind you. It identical to a recall on other 2019 Ford F150s. But my truck is not on that recall. If the problem is the exact same, shouldn’t it be fixed through the recall as well?

NHTSA ODI 11529820

After being park for over 6 hours, Truck spontaneously started to smoke, sparked, and caught fire at 1253am. This ignition was inside the engine compartment on the passenger side. All was recorded on 24hr video monitoring and my truck was in stock condition without any aftermarket parts and no warning lights on. Incidentally my truck had just been routinely serviced with the past month by the dealership and all was fine. Within minutes the truck was engulfed in flames, my neighbors and I attempted to extinguish the flames until the fire company arrived within 6 minutes. Within this short less than 15 minute window the entire engine and cab was destroyed. If this truck was parked in a garage this incident would have been catastrophic. Luckily no one was injured and the prompt response of my neighbors and the fire company prevented this from catching my home on fire. The police and fire company reviewed the video and informed me to notify any safety board and The Ford company directly. In review this problem is not new and well document in the past. There are recalls in place for the same make and model vehicles with the same fire starting in the front passenger side. Unfortunately my VIN was not included in this recall.

NHTSA ODI 11526923