What 953 owners told NHTSA about the 2019 Ford F-150 Super Cab Diesel

The contact owns a 2019 Ford F-150. The contact stated that while in reverse(R) on several occasions, the back over prevention screen was blue or black. The vehicle was not diagnosed or repaired. The contact believed that failure was related to NHTSA Campaign Number: 22V252000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.

NHTSA ODI 11671031

The contact owns a 2019 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V252000 (BACK OVER PREVENTION); and the vehicle was taken to a local dealer for the recall repair. The contact stated that shortly after the vehicle was repaired the vehicle experience electrical failures. The contact stated that while driving at undisclosed speeds, the navigation system and radio became inoperable. Additionally, the contact stated that at whatever volume level the radio was set to, the level remained until the vehicle was turned off and restarted. There was no warning light illuminated. The vehicle was taken back to the dealer to be diagnosed, and the contact was informed that the APIM Controller was faulty and needed to be replaced. The vehicle was repaired twice; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 22,000.

NHTSA ODI 11664629

Rear view camera used to glitch when put in reverse. Now it goes completely black (or blue) when vehicle is in reverse. There was a recall on this involving 2021 and newer models but I believe this problem goes back even further. Because it’s a truck, I have a huge blind spot in the back when reversing and I worry mostly about a potential accident involving property, persons, or even my own children. It’s very unsafe. I want to note that I was in contact with Ford Customer Service but they said that my vehicle wasn’t covered under the recall and that there was nothing they can do for me.

NHTSA ODI 11663512

The contact owns a 2019 Ford F-150. The contact stated that while reversing, the back over prevention camera malfunctioned and displayed a solid blue screen with the message "Camera Malfunction" displayed. During the failure, there was no image displayed, creating a visibility hazard for the driver. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted regarding the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 22V252000 (BACK OVER PREVENTION). The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 75,000.

NHTSA ODI 11662087

The contact owns a 2019 Ford F-150. The contact stated that the infotainment-center touchscreen displayed a black screen while attempting to use the back over prevention camera. The failure progressed and the infotainment center became completely black, preventing the contact from being able to access any systems controlled through the infotainment center. The contact learned of NHTSA Campaign Number: 22V252000 (Back Over Prevention). The vehicle was taken to the dealer who confirmed that the failure was related to NHTSA Campaign Number: 22V252000 (Back Over Prevention); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11660624

My rear view camera freezes up when reversing, I think there is no one behind my truck because there is a still picture of the 1st image. It's hard enough backing up full size trucks without a camera, but it's even worse when the camera shows no one is behind me and at times there have been. I've asked the dealer where I bought the vehicle, but they always say "There's no recall on your year for this problem".

NHTSA ODI 11655617

The contact owns a 2019 Ford F-150. The contact stated that while the vehicle was parked, the contact became aware that the rearview camera was inoperable. There was no warning light illuminated. The contact stated that the image displayed on the screen was very distorted. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 78,000.

NHTSA ODI 11617972

The contact owns a 2019 Ford F-150. The contact stated while reversing the vehicle, the rearview camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 22V252000 (Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 50,000.

NHTSA ODI 11617317

Certain 2019 f-150 ford models are recalled for the SAME issue I am having but my model truck is not in the recal. For the same exact isssue

NHTSA ODI 11601846

The contact owns a 2019 Ford F-150. The contact stated while in reverse, the rearview display screen occasionally displayed a blank black screen and failed to display the images as intended. There was no warning had illuminated. Additionally, the contact stated that while driving, the back over prevention screen displayed an image. The contact stated the manufacturer had performed a master reset for the display screen OTA, but the failure reoccurred. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

NHTSA ODI 11598259

The contact owns a 2019 Ford F-150. The contact stated that while driving at various speeds, the rear-view camera unintendedly activated, causing the display to become inoperable. The contact also stated that the rear-view camera occasionally failed to work properly, increasing the risk of a crash. The contact stated that the crash prevention system alerted the contact of an imminent crash however, there were no vehicles nearby. The vehicle was not diagnosed or repaired by an independent mechanic or the local dealer. The contact related the failure with NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, neither the VIN nor the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11595459

Rear back up camera does not work and says contact dealer. Goes from blue screen to camera is unavailable please contact dealership

NHTSA ODI 11586853

The contact owns a 2019 Ford F-150. The contact stated that while the brake pedal was depressed, the rearview camera was distorted. The failure recurred several times; however, the failure was intermittent. The vehicle was taken to the dealer where it was diagnosed with a defective rearview camera. The vehicle was not repaired. The contact discovered NHTSA Campaign Number: 22V252000 (Back Over Prevention) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.

NHTSA ODI 11581725

The contact owns a 2019 Ford F-150. The contact stated that while reversing, the rearview camera image was distorted. The contact stated that the rearview camera operated as needed upon opening and closing the tailgate; however, the failure had been recurring more increasingly, and the rearview camera image was distorted while reversing. The message "Back Up Camera Not Available" was displayed. The vehicle was taken to an independent mechanic, where the contact was informed that the failure was related to NHTSA Campaign Number: 22V252000 (Back Over Prevention); however, the VIN was not included. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

NHTSA ODI 11575847

The rear view camera failed and showed "Camera is unavailable". It is available for inspection. There is no back over prevention. The vehicle has not taken to a dealer or inspected at this time. It is scheduled for repair or replacement on 1-24-24. There was no warning or messages prior to the failure. The problem first appeared on 1-16-24.

NHTSA ODI 11567177

The vehicle information screen in the center of the dash has failed. Some of the functions such as hands free cell phone connectivity, navigation, and radio functionality fails requiring manual intervention while driving. This results in distracted driving to correct the issues. The design and expectations are hands free operation of those functions via voice commands, controls on the steering wheel, or automatic functionality. At times the screen goes completely black and distracting noises come from the radio. Upon review of various forums, this appears to be a known long term problem with this important component on several Ford models. This functionality is right in your face and when it doesn’t work, I and most other drivers are focused on the fix and distracting from driving.

NHTSA ODI 11553124

The contact owns a 2019 Ford F-150. The contact stated that while reversing, the back-up camera image was very blurry and created a visibility hazard for the driver. The cause the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V252000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not yet contacted. The failure mileage was 35,000.

NHTSA ODI 11550384

The contact owns a 2019 Ford F-150. The contact stated when the vehicle was shifted into reverse, the back-up camera displayed static and an unavailable notification. The contact stated that the failure persisted. The contact related the failure to NHTSA Campaign Number: 20V575000 (Visibility). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.

NHTSA ODI 11545785

The contact owns a 2019 Ford F-150. The contact stated that the navigation system had malfunctioned, requesting several prompts to be pressed to produce to the desired direction on the screen. The failure caused the radio, Bluetooth, and rearview camera to fail to operate as needed. The contact performed a master reset for all the parts to function properly; however, the failure recurred. The vehicle was taken to a dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

NHTSA ODI 11545355

The contact owns a 2019 Ford F-150. The contact stated while reserving, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the back over prevention camera module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V252000 (Back Over Prevention) however, the VIN was not included. The manufacturer was notified of the failure but was unable to assist with the repair. The failure mileage was 36,000.

NHTSA ODI 11544499

My Synch 3 system has been acting up since I installed Fords last update. It shows the back up camera when I drive forward. The screen will also go black forcing me to reset it. The reset doesn't work for more then a couple of days and doesn't completely ix the issues either. I cannot get it to pair my phone either and have not been able to use hands free while driving for 3 months now. I believe this is a safety issue that needs to be fixed by Ford as there are numerous complaints on line.

NHTSA ODI 11543260

Rearview camera system malfunction. Randomly sync screen stays black. Randomly vehicle continues to show rear camera even though vehicle is driving forward. Problem started around April 2023 at 60,000 miles.

NHTSA ODI 11541307

For the last four months, February 2023, through June, July 2023 the main computer screen will intermittently go black. This illuminates the N vehicle, NAV system, phone system, backup, cameras, Ford cameras, driver, seat, control. This vehicle was covered under a warranty. This vehicle was brought to the dealer and an error code could not be generated. The dealer states that this is the sink system. Video will be attached if this complaint form allows. Despite video the dealer will not replace the sink system. This is a danger to anyone over the age of 70 driving this vehicle or perhaps any age individual. In addition, the NAV system, directional control, Forward adaptive cruise control appears not working at the same time. This is a health and safety issue perhaps even a life endangering situation.

NHTSA ODI 11540131

Touch screen Sync3 version 22251 resets every time the truck is turned off and back on. Sometimes the screen is completely blank and sometimes unresponsive to touch. Controls for climate, radio, phone, and all other touch screen options become unavailable. Ford is aware and hasn’t made any updates in over 8 months.

NHTSA ODI 11537748

This complaint with the NHTSA is to bring to your attention malfunctioning Sync 3 systems caused by an Over the Air (OTA) update Ford has pushed out to vehicles without permission from owners that has caused the Sync Systems to malfunction. Backup camera screen view while driving in a forward direction and reocurring pop-up screens which require driver interaction are two primary concerns. Loss of handsfree phone and navigation functionality are secondary concerns. I believe an investigation by the NHTSA is justified. Ford issued the software update that broke my Sync 3 system. Ford has stated that no software update is currently available to fix it. Replacing the APIM will fix the Sync 3 system. Vehicles under warranty are eligible for a no-charge APIM replacement. Vehicles out of warranty, like mine, are subject to +$1000 Ford repair charge. I believe Ford is responsible to repair all Sync 3 systems that they broke. These repairs should be made regardless of warranty. This likely warrants a recall by Ford as soon as possible. Here is a link where the F-150 Community has been discussing this issue since April 2023: https://www.f150forum.com/f118/sync-3-memory-issue-538739/index34/ I have logged the issue with Ford directly as well. They are not offering to help me resolve the issue because I am out of warranty.

NHTSA ODI 11532573