What 560 owners told NHTSA about the 2017 Ford F-350 Super Crew

The contact owns a 2017 Ford F-350. The contact stated while driving 70-74 MPH, the message "Loss of Power" was displayed, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a high-pressure fuel pump failure. The dealer determined that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 250,000.

NHTSA ODI 11634638

the fuel pump failed causing the truck to lose power and ultimately shutdown while driving down the interstate. no warning messages received. our safety was put at risk because the vehicle completely shut down causing us to almost get rear ended on the interstate this problem has been confirmed not only in our vehicle but thousands of other vehicles of the same year, make, and model.

NHTSA ODI 11634310

During recent oil change at a Ford dealership, Ford warned of an Oil Leaknon the “Upper Oil Pan” that could cause a fire and total loss. This problem was due to the improper installation of a gasket sealant at the time of manufacture. 2020 variants of the same vehicle saw the silicone gasket previously being used replaced be a conventional gasket which has rectified the issues being experienced by these models. These affected vehicles could pose a major risk not only the owners but to other motorists in the event a fire spontaneously ignites. They should be recalled and a conventional gasket (as has been implemented by Ford themselves) installed.

NHTSA ODI 11633482

Front camera too foggy to see anything.

NHTSA ODI 11632674

I experienced what is known as the “Death wobble” after contacting a bumpy road at approximately 70 mph. I was able to exit the freeway and determine that it wasn’t a blown tire or some other condition that caused this. After some research on my vehicle, I determined that this “death wobble” is fairly common with my model and year of truck.

NHTSA ODI 11628695

The contact owns a 2017 Ford F-350. The contact discovered that the vehicle was leaking oil from the upper oil pan. No warning lights were illuminated and the vehicle was drivable. The vehicle was taken to an independent mechanic where it was diagnosed that the upper oil pan was indeed leaking, and advised the contact to take the vehicle to the dealer in order to replace the upper oil plan. The vehicle was not repaired. A dealer was contacted. The contact referenced NHTSA ID Number: 10177883, as possibly being related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 26,300.

NHTSA ODI 11621822

For many months while attemting to slide open or tilt my sun roof the sun roof would jamb and not move. Then one day after I was able to get my sunroof into the tilted up position I was unable to get it to re turn down and sealed. Took my Vehicle to the FORD dealer near me where they confirmed that the sun roof track had been severely damaged and would need to have the entire frame rail replaced at a cost of $6,000+. Upon researching online I have come to find out that many of Ford vehicles equiped with the panoramic sunroof have had this exact same problem and the primary cause of the problem was substandard plastic material being used in the track/frame design that fractures easily and jambs and breaks sunroof components. Because of this problem I was unable to close my sunroof subjecting my vehicle to water damages and forceing me to have the dealer fix it to avoid water damage at an exorbenant cost.

NHTSA ODI 11619661

I’ve been having repeated issue with a death wobble I’ve replaced my draglink and tie rod end and it hasn’t helped in the slightest

NHTSA ODI 11618619

Engine had 77K miles on it and began knocking while towing a 5th wheel trailer. Took vehicle to diesel mechanic and was informed of rod bearing issues with the 6.7 powerstroke diesel. The entire long block had to be replaced due to poor design issues which were corrected with he new long block. Vehicle was out of the warranty period despite only have 77K miles on the engine and all maintenance was up to date.

NHTSA ODI 11613203

Brake rotors are glazing over after replacement, truck is rarely driven as its a weekend vehicle in town. I was told when I took in to dealership that the problem wasnt sticking calipers at the time but dealership didnt confirm checking, they just replaced the rotors and pads then sent me on my way. Now at current servicing the problem is re-occuring. The service tech is now attempting to re-charge me to diagnose and repair. I'm simply asking to verify if there was ever any recall related to this vehicle in the past to support my issue

NHTSA ODI 11612723

When towing a fifth wheel trailer and going down a hill the vehicle went into an oscillation that caused sever wobbling of the front end almost causing me to lose control of the vehicle that was towing the trailer. This was the most frightening thing I have ever experienced in my life. after doing some research Ford Motor Company knows about this issue and has yet to recall this problem it is also known as the Death wobble. Is it actually going to take someone's death to see something happen about this well know issue, I certainly hope not and I hope the NHTSA will do something to force Ford Motor Company to correct this issue before someone does die from the "Death Wobble"

NHTSA ODI 11612299

The contact owns a 2017 Ford F-350. The contact stated that upon attempting to open the sunroof, the sunroof motor was running; however, the sunroof failed to open as needed. The vehicle was taken to a dealer where a diagnostic test was performed. The contact was informed that the sunroof rail guidance system had failed and needed to be replaced. The manufacturer was also notified of the failure and informed the contact that the failure was the result of normal wear and tear. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11610822

The contact owns a 2017 Ford F-350. The contact stated while driving at various speeds, there was an abnormal fuel odor coming from the vehicle. The vehicle was taken to a dealer, and a fuel leak was discovered in the secondary fuel filter. The vehicle was repaired under warranty. Recently, the same failure reoccurred, and the vehicle was taken back to the same dealer for repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 77,000.

NHTSA ODI 11606981

The contact owned a 2017 Ford F-350. The contact stated while driving at 5 MPH, the vehicle independently accelerated to 52 MPH. The contact stated that the RPM level increased to 6000. The contact's vehicle crashed into a tree. In addition, the contact stated that the air bags did not deploy. The vehicle was towed to a tow yard. The vehicle was condemned to total loss. The contact received medical attention at the scene. The following day, the contact went to the hospital for additional treatment. The contact sustained injuries to his ribs and chest, headaches, a swollen right hand, and breathing issues. A Police report was filed. The manufacturer was not made aware of the failure. The failure mileage 87,000.

NHTSA ODI 11605076

The truck is equipped with an electronic tail gate release. I was pulling a 40’ 5th wheel leaving an RV park when the tailgate lowered causing significant damage to the tailgate and the trailer. I verified the tailgate was up and pulled on it to ensure it was secure once I connected to the trailer. The key fob was on my pocket..

NHTSA ODI 11604150

Diesel coming from upper fuel conditioning module. Large amount, top appears to be broken

NHTSA ODI 11597507

Noticed thumping sound in rear seat area of my truck when going over bumps. Got home and when looking in rear seat noticed the rear sliding windows was loose and was leaning inward that left a gap between the sliding window and main rear window which left alone would let rain in and may make it easier for someone to break in the truck. Had to take truck in for service the next day and when I showed them what had happened they said they had seen it before that it needed to be resealed. Since my truck has the best extended warranty they needed to get it approved to see what Ford is the repair for this issue. I contact the dealership later in the week to find out my extended warranty would not cover it and there solution was to replace the complete window. This made no since since the top track holding the window in place had come unglued. Ford solution is to replace the complete windows for around $1,600.00 at my expense. Come to find out according to YouTube this is an issue Ford since 2015 which is when they changed their rear sliding windows. Solution is to have the track taken off adhesive removed from the track and around the top of the rear windows. Use 3M window adhesive 08609 with 3M Primer -8681 and reattach the tack.

NHTSA ODI 11595721

Goodyear Wrangler All-Terrain Adventure, LT275/70R18 Tire installed new on [XXX] at 79892 miles. Tires were properly maintained including proper inflation and rotated. On [XXX] at 112745 miles the driver side rear tire suffered a sudden and catastrophic tread separation failure. At the time of failure, tire had been in service for 33 months and 32,853 miles, and had significant tread life remaining. Vehicle was travelling at approximately 55 mph on an asphalt highway on a hot, dry day. The separated tread damaged the rear body panel and severed the body structural support member in half. The vehicle was brought to a controlled stop, the separated tread was retrieved from the roadway, and the spare tire was installed. The tire was replaced the following day. Given that the tire was only about 50-60% into its usable life and well within the 50,000 mile warranty, this failure was unexpected. Goodyear has not provided any method to contact them directly and instead referred me to local retailers who have been unable to process the warranty claim. A second, much newer tire of the same model on the same vehicle failed in a different manner just 3 weeks and 1000 miles later, causing me concern of structural or material defects with these tires. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11595796

Goodyear Wrangler All-Terrain Adventure, LT265/70R18. On [XXX] at 113806 miles, I discovered that the driver's side front tire on the vehicle was flat in my driveway. Investigation revealed a puncture in the tread of the tire, caused by a gravel stone still lodged in the tire. Based on the amount of protrusion of the stone and the lack of any visible wear on it, I concluded that the stone must have originated in my gravel driveway when returning home the night before. The tire had been installed on 6/20/2023 at 104513.5 miles, being in service for 1 year and 9293 miles, not even 20% into its expected life. Initial assessment of the damage to the tire, including the puncture size and longitudinal shape, suggests that repair will not be feasible and the tire will require replacement. While a flat tire due to foreign objects is commonplace, the safety concern here is that a simple small stone from a gravel driveway should not have been able to cause the failure of a 'Kevlar reinforced' all-terrain truck tire. I believe the materials or construction of these tires may be defective and may have insufficient tensile strength in the tread material, causing them to yield and fail at much lower forces than are to be expected from tires in highway use. At any rate a well-packed gravel driveway that has been in use for many years should not be a challenge to the safety and performance of a truck tire rated for highway use. This tire failure comes less than a month and 1000 miles after a more dramatic and catastrophic failure of another tire of the same model on the same vehicle. While coincidence cannot be ruled out, two failures of the same model tire, both related to weak or defective tread sections, points to possible defects that should be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11595809

The contact owns a 2017 Ford F-350. The contact stated that while her grandson was driving at an undisclosed speed, he heard an abnormal sound emanating from underneath the vehicle, after which the vehicle began to shake violently, prompting him to pull to the shoulder of the roadway. After a visual inspection of the vehicle, the driver observed that the driveshaft had detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V880000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 95,000.

NHTSA ODI 11592351

At differing speeds the truck experienced the "death wobble" causing the front end of the vehicle to shake uncontrollably. This happened 2 times before I had the tie rod ends replaced and several times afterward. You have to almost stop the vehicle to get the shaking to go away. It is a tremendous safety risk and could cause an accident due to the shaking or due to needing to slow almost to a stop - which could cause a rear end collision. This is a common problem with Ford F250 and F350 trucks. I had my mechanic inspect all the front end parts and he recommended replacing the tie rods and track bar. No warning lamps or other symptoms. The issue happened out of the blue.

NHTSA ODI 11590412

The contact owns a 2017 Ford F-350. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact then observed a loud noise emanating from the engine compartment. The vehicle stalled. The contact exited the vehicle to perform an inspection and observed condensation underneath the vehicle. Additionally, the contact stated that the vehicle was recently repaired under Emission Recall Number: 20E07 (Power Train Control Module Reprogramming). The contact stated that while driving 70-80 MPH, the RPM fluctuated between 2,300 and 2,900 RPM, and the transmission failed to shift into overdrive. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure. The failure mileage was 171,000.

NHTSA ODI 11579731

The Fords have two issues with the fuel system. The CP4 fuel pumps have a common failure imploding and sending metal through the fuel system, a costly repair over $12,000. The second extremely dangerous failure on the fuel filter housing. It cracks spraying fuel into the engine compartment. If not shut off immediately a fire engulfs the car. Both are extremely Common, a safety hazard and expensive repair that Ford should fix immediately.

NHTSA ODI 11577028

The contact owns a 2017 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact recently returned to the dealer and was informed that the vehicle was no longer included in the recall. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The contact stated that the back over prevention camera displayed a cloudy image that had worsened over time. The vehicle was not repaired. The failure mileage was approximately 25,000.

NHTSA ODI 11573611

The contact owns a 2017 Ford F-350 SD. The contact stated that while walking to the vehicle, he noticed that the sliding rear window glass had detached and fell into the rear seat in the cabin of the vehicle. The contact stated that the glue adhesive, polyurethane seal, and two-sided tape had deteriorated. There were no reported injuries. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to a glass company but was not repaired. The manufacturer was contacted and informed the contact that the repairs were not covered under a recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 164,000.

NHTSA ODI 11567755