What 560 owners told NHTSA about the 2017 Ford F-350 Super Crew

I have a 2017 F-350 SuperDuty with the Engine Block Heater option, two recalls have been issued related to a condition that can cause overheating of the power cord with the possibility of a fire. Recall 18V-894 and 19V-278 have both been applied and verified by Ford Customer Service. During the recent cold weather in the Houston, Texas area, the engine block heater was used to keep the engine warm to assist with starting. When I disconnected the power cord the was hot enough to have melted the plug to the point where the blades in the plug were loose and I had to use gloves to separate the engine heater cord from the extension cord. This should have been fixed under one or both of the previous recalls. It represents an electrical hazard that could lead to fire and loss of property. I asked Ford to remedy the situation under case XXX and they have declined to resolve the hazard. Please review this case and have Ford issue a third recall to remedy this safety issue. I have provided pictures to assist in your determination. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11703099

The contact owns a 2017 Ford F-350 SD. The contact stated while driving 65 MPH, the contact drove over and object on the road and the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the engine seized. The contact was able to coast to the side of the road. The contact attempted to restart the vehicle several times; however, the vehicle failed to restart. The vehicle was towed to the residence. A mechanic arrived at the residence and diagnosed the vehicle with high-pressure and low-pressure fuel pump failures due to the metal shavings inside the fuel rail and fuel injectors. Additionally, the EGR valve was damaged. The contact was advised that the entire fuel system needed to be replaced. The vehicle was not repaired due to the cost. In addition, the vehicle was leaking engine oil while parked. The manufacturer was not informed of the failure. The failure mileage was approximately 172,000.

NHTSA ODI 11673313

Engine Shuts Off Upon Acceleration on the onramp to a interstate highway causing the Ford f350SD, 6.7L Diesel to come to a stop in the outside lane of Interstate I81. Engine Shutdown happened again on a 2 lane highway while passing a slow farm tractor. The problem has been confirmed by Harrisonburg Ford, Harrisonburg, VA. The high pressure fuel pump is causing metal to be distributed throughout fuel system. The complete contaminated fuel system is required to be replaced by a High Pressure Fuel Pump KIT, which the Dealer ordered against the workorder for my truck. For over a month now, My truck is parked in the dealer storage and stating they are waiting on approval to start repair. Note I have Ford's Extended Warranty. I've read online that many other owners of 6.7L Diesel trucks are having the same problems. I my opinion, a RECALL is certainly justified for this issue.

NHTSA ODI 11654012

The contact owns a 2017 Ford F-350. The contact had received notification of NHTSA Campaign Number: 18V894000 (Engine), and the vehicle was taken to a dealer for the recall repair. The contact stated that recently upon plugging in an extension cord into the block heater, the plug started to melt. The contact discovered black plastic on his fingers because of the failure. Upon investigation, the contact linked the failure to the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11637353

During recent oil change at a Ford dealership, Ford warned of an Oil Leaknon the “Upper Oil Pan” that could cause a fire and total loss. This problem was due to the improper installation of a gasket sealant at the time of manufacture. 2020 variants of the same vehicle saw the silicone gasket previously being used replaced be a conventional gasket which has rectified the issues being experienced by these models. These affected vehicles could pose a major risk not only the owners but to other motorists in the event a fire spontaneously ignites. They should be recalled and a conventional gasket (as has been implemented by Ford themselves) installed.

NHTSA ODI 11633482

Engine had 77K miles on it and began knocking while towing a 5th wheel trailer. Took vehicle to diesel mechanic and was informed of rod bearing issues with the 6.7 powerstroke diesel. The entire long block had to be replaced due to poor design issues which were corrected with he new long block. Vehicle was out of the warranty period despite only have 77K miles on the engine and all maintenance was up to date.

NHTSA ODI 11613203

The contact owns a 2017 Ford F-350. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact then observed a loud noise emanating from the engine compartment. The vehicle stalled. The contact exited the vehicle to perform an inspection and observed condensation underneath the vehicle. Additionally, the contact stated that the vehicle was recently repaired under Emission Recall Number: 20E07 (Power Train Control Module Reprogramming). The contact stated that while driving 70-80 MPH, the RPM fluctuated between 2,300 and 2,900 RPM, and the transmission failed to shift into overdrive. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure. The failure mileage was 171,000.

NHTSA ODI 11579731

2017 Ford F350 Superduty 6.7L diesel will intermittently surge/buck while towing uphill under load causing loss of power and creating unsafe driving situation. When it happens I’ve also observed electrical power loss to OBD-II port where I have accessory guage installed to monitor critical truck systems like oil temp, trans temp, coolant temp, etc.. No DTC or fault codes are generated when this happens. I haven’t taken to dealer yet but I’ve researched and read lots of truck forums where multiple Ford owners have had the same issue. When they’ve taken their truck to the dealer they’ve been told this is “normal”. I don’t agree and believe this is a serious safety issue to a consumer that suddenly loses all power and must let off all acceleration while other cars are following/around vehicle when vehicle surges. This has now happened four different times and various speeds (30-60 mph).

NHTSA ODI 11552464

The contact owns a 2017 Ford F-350. The contact stated that while driving at an undisclosed speed, the contact stated he heard an abnormal sound. The vehicle was towed to the dealer. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.

NHTSA ODI 11550260

Restricted CCV Separator causing excessive crankcase pressure buildup. 2017-2019 models of this engine have this CCV design, but the Crankcase Oil Separator (containing this part) was redesigned from 2020 forward for the same engine due to excessive complaints of buildup and costly secondary effects such as Charge Air Cooling Tube splits/failures. This modification was never offered to 2017-2019 model year vehicles with this engine. Servicing Dealer indicated that this failure, and secondary failures led to loss of engine oil, which leads to catastrophic engine failure while driving. There are no indications via OBD codes or dash warnings indicating there is an issue, giving a false sense of security to the driver, especially when towing large loads. This problem was discovered on this vehicle during a routine oil change when low engine oil was observed (less than 2 quarts out of 13 quart capacity present in the engine upon attempting to drain).

NHTSA ODI 11469820

While driving vehicle down the road, "reduced engine power" light illuminates and then the vehicle stalls in less than five seconds. There is no warning of an issue or any problem before the engine dies. This is the second occurrence of this on the truck. It has happened while towing a heavy load. Total loss of power, sterring and braking ability is a serious issue and a danger to the public as well as myself and my family. This issue needs to be resolved by Ford ASAP!

NHTSA ODI 11427115

WHILE DRIVING CATALYTIC CONVERTER HEATS UP AND STARTS LEAKING BLACK LIQUID ON SENSOR WIRES AND SMOKING REAL BAD WITH A BURNING SMELL.

NHTSA ODI 11385392

THE TAILGATE OPENS INTERMITTENTLY EVEN WHEN LOCKED, ESPECIALLY WHEN YOU HIT A BUMP IN THE ROAD. IT IS LIKE THE LATCH IT NOT WORKING CORRECTLY. ALSO, THE RADIATOR KEEPS LEAKING ON THE LEFT UPPER HOSE ON THE DRIVERS SIDE.

NHTSA ODI 11385181

COOLANT LEAK FROM "TEE" CONNECTIONS ON LINE FROM OVERFLOW BOTTLE ACROSS ENGINE. FORD PART: HC3Z-8075-D. SMELLED COOLANT LEAK WHILE DRIVING ON FREEWAY. WHILE HUNDREDS OF MILES FROM HOME HAD ONE OF THE HOSE CONNECTIONS AT THE PLASTIC TEE ABOVE THE ENGINE AIR INTAKE COME LOOSE CAUSING COOLANT LEAK. INSPECTED OTHER CONNECTIONS ON BOTH TEE'S AND FOUND ALL TO BE LOOSE AND/OR LEAKING. SECURED ALL HOSE CONNECTIONS (6) ON BOTH TEE'S WITH SCREW TYPE CLAMPS TO GET HOME. FORD HAS USED OETIKER CLAMPS AND SINGLE BARB PLASTIC TEE INSTEAD OF A MORE ROBUST SPRING OR SCREW TYPE CLAMP ON A MULTI BARB CONNECTION.

NHTSA ODI 11183549

VEHICLE WAS IN MOTION ON A CITY STREET AND THE FUEL INJECTOR DASH LIGHT APPEARED MOMENTARILY AND THEN DISAPPEARED . SHORTLY AFTERWARDS, I BEGAN TO SENSE THE SLIGHT SMELL OF DIESEL AND JUST AS I TURNED INTO MY HOMES DRIVEWAY THERE WAS A LOUD BURST FROM THE ENGINE COMPARTMENT AND THE TRUCK BEGAN TO SMOKE. I STOPPED AND SHUT OFF THE VEHICLE IMMEDIATELY AND EXITED AS I WAS GOING TO INSPECT THE SITUATION. THERE WERE SCREAMS OF FIRE COMING FROM MY WIFE AS THE TRUCKS ENGINE COMPARTMENT BEGAN TO ROAR WITH FLAMES. ACTION WAS TAKEN TO PUT OUT THE FIRE BUT THE FLAMES WERE TOO STRONG. 911 WAS CALLED AND THE FIRE DEPARTMENT BEGAN IN ROUTE TO OUR LOCATION. IN MY ATTEMPTS TO CONTAIN THE FIRE THE TRUCK BEGAN TO ATTEMPT TO START ON ITS OWN. AFTER APPROXIMATELY 3 ATTEMPTS OF THE TRUCK STARTING, THERE WAS ANOTHER LOUD BURST AND MORE FLAMES. AFTERWARDS THE HORN BEGAN TO ALARM FOR SEVERAL MINUTES. WITH THE HELP OF MY NEIGHBORS BETWEEN THE WATER HOSE AND FIRE EXTINGUISHER WE WERE ABLE TO CONTAIN UPON THE 18 MINUTE ARRIVAL TIME OF THE FIRE DEPARTMENT. IT IS UNKNOWN AT THIS TIME TO WHAT CAUSED THIS FIRE. PLEASE UNDERSTAND MY FRUSTRATIONS AS I TELL YOU MY 2 YEAR OLD SON WAS STRAPPED IN HIS CAR SEAT IN A VEHICLE THAT WAS ON FIRE WHICH WAS ONLY PURCHASED ONLY 6 MONTHS AGO FROM A CERTIFIED FORD DEALERSHIP. PHOTOS OF ENGINE COMPARTMENT AND CAB DASH AREA ARE ATTACHED. *DT*JB *DT CONSUMER STATED HE HAS YET TO HEAR FROM FORD.*JB *DT *DT*JB *DT *DT*JB *DT*JB *DT *DT *TR

NHTSA ODI 11181777

TL* THE CONTACT OWNS A 2017 FORD F-350. WHILE DRIVING 60 MPH OVER A POTHOLE, THE ENTIRE FRONT END OF THE VEHICLE SHOOK UNCONTROLLABLY. THE CONTACT DEPRESSED THE BRAKE PEDAL SLOWLY AND THE FRONT END SLOWLY BEGAN TO STOP SHAKING. THE CONTACT TOOK THE VEHICLE TO MOODY MOTORS FORD (251 SPRUCE AVE, NIOBRARA, NE 68760, (402) 857-3711) WHERE THE STEERING SHOCK STABILIZER WAS REPLACED, BUT THE FRONT END OF THE VEHICLE CONTINUED TO SHAKE. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 21,356.

NHTSA ODI 11161012

DEATH WOBBLE, YOU HIT A SMALL BUMP OR UNEVEN ROAD AT 20-75 MPH AND IT SHAKES VIOLENTLY YOU HAVE TO SLOW DOWN TO 15MPH TO MAKE IT QUIT. THE DEALER COULD NOT DUPLICATE AND SAID IT WAS TIRES OUT OF BALANCE, THE NEXT TIME IT WENT IN THEY SAID IT WAS MUD IN THE WHEELS. 2ND PROMBLEM IS THE UPPER OIL PAN STARTED LEAKING AT 80K , 3RD PROMBLEM THE STAINLESS STEEL BRADED LINE THAT GOES FROM MASTER CYLINDER TO ABS MODULE RUPTURED AND LEFT ME WITH NO BRAKES . ALL OF THIS OVER A COURSE OF ABOUT 89K MILES

NHTSA ODI 11140682

THE TRUCK SHUTS OFF AT WHILE RUNNING. THIS HAPPENS AT BOTH HIGHWAY SPEEDS AND WHILE STOPPED. I HAVE TAKEN IT TO THE DEALER BUT THEY CANNOT FIND OUT WHAT HAS HAPPENED. WHEN THE TRUCK SHUTS OF THE STEERING AND BRAKES ARE NOT WORKING TO THE LEVEL THAT IS NEEDED TO STOP THE VEHICLE OR CONTROL THE VEHICLE, AND IT APPEAR THEY ARE POWER ASSISTED FROM THE MOTOR, SO WHEN THE MOTOR STALLS THEY ARE LOST. *TR *DT UPDATED 10/19/18*JB

NHTSA ODI 11092201

FORD E-350 2017 HAS A BRAKE PROBLEM. I DROVE AROUND TRIP FROM BALTIMORE TO BOWIE, MD WHERE SELF STORAGE ZONE PLACE. WITH THE VEHICLE, I WAS NOT ABLE TO STOP THE VEHICLE BEFORE THE VEHICLE RAN THROUGH THE GATE ITSELF. BRAKE WAS FROZEN AND UNABLE TO PRESS THE BRAKE BUT THE BRAKE WAS RELEASED AFTER THE GATE WAS BROKEN THEN I STOPPED IT IMMEDIATELY. ITS ENGINE POWERFUL RUN SLOW ITSELF DESPITE I STOPPED IT BUT IT CONTINUED TO RUN THROUGH GATE DESPITE I APPLIED THE BRAKE. THERE WAS SKID ON THE ROAD THOUGH BRAKE WAS NOT WORKING.

NHTSA ODI 11020343