What 560 owners told NHTSA about the 2017 Ford F-350 Super Crew

I recently replaced a defective reductant (DEF) pump and wiring harness due to corrosion. The cause and repairs were diagnosed and performed by a ford dealership. Without addressing the issue the vehicle would randomly engage a "limp" mode and limit the speed to 50 mph, forcing the driver to operate at unsafe speeds on freeways and highways. Defect is a hazard to driver and other vehicles due to the unpredictable speed control caused by the defective parts. Ford is aware of the defective part and issued a Technical Service Bulletin (TSB) 23-2161.

NHTSA ODI 11751618

Factory Ford 20” wheels with Factory Installed Michelin 275/65 R20 LTX A/T2 tires. Tires have just under 30,000 miles on them and still have more than 50% tread. Tread wear is even. Tires have been rotated. Truck has 73,000 miles but had different wheels and tires for first 43,000 miles. I stored these wheels and tires inside climate controlled building. When my aftermarket tires wore out, I put these back on. They had 10 miles on them when I took them off. I have had them on since April 2022. On Friday June 5th, 2026 I was traveling about 60 MPH and had a catastrophic blow-out of the passenger side rear tire. The tires blew completely apart and the wheel hit the ground and the back side of the wheel broke off, before I could get over to the side of the road the tire beat the bed and running board to pieces and even damaged the exhaust and bumper. The wheel was ruined. Thousands of dollars in damage. All the tires are in good condition, not dry rotted, no cracks, the truck has been indoors in a garage. They hold air. TMPS works and I check my pressure all the time. I had just set the air pressure early that morning before leaving. The tires are less than 10 years old which is the date for replacement. They have more than half their tread. No cracks. They hold pressure perfectly. They are worn evenly. No reason for the tire to have blown out other than a manufacturing defect. When I got stopped there was a huge hole in tire and no tread on it at all.

NHTSA ODI 11743273

I have a 2017 F-350 SuperDuty with the Engine Block Heater option, two recalls have been issued related to a condition that can cause overheating of the power cord with the possibility of a fire. Recall 18V-894 and 19V-278 have both been applied and verified by Ford Customer Service. During the recent cold weather in the Houston, Texas area, the engine block heater was used to keep the engine warm to assist with starting. When I disconnected the power cord the was hot enough to have melted the plug to the point where the blades in the plug were loose and I had to use gloves to separate the engine heater cord from the extension cord. This should have been fixed under one or both of the previous recalls. It represents an electrical hazard that could lead to fire and loss of property. I asked Ford to remedy the situation under case XXX and they have declined to resolve the hazard. Please review this case and have Ford issue a third recall to remedy this safety issue. I have provided pictures to assist in your determination. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11703099

When backing into my driveway, I was not able to see with my backup cameras the steps that protruded into my driveway. I almost backed into the steps. The camera is blurry. The dealership will not replace camera.

NHTSA ODI 11678904

The contact owns a 2017 Ford F-350 SD. The contact state while driving 50 MPH, the vehicle lost motive power. The contact stated that upon restarting the vehicle, operated as intended. The check engine warning light was illuminated. The contact stated that the failure recurred while driving on several different occasions. The vehicle was taken to an independent mechanic, where it was diagnosed that the high-pressure fuel system and module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 133,000.

NHTSA ODI 11677345

The contact owns a 2017 Ford F-350 SD. The contact stated while driving 65 MPH, the contact drove over and object on the road and the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the engine seized. The contact was able to coast to the side of the road. The contact attempted to restart the vehicle several times; however, the vehicle failed to restart. The vehicle was towed to the residence. A mechanic arrived at the residence and diagnosed the vehicle with high-pressure and low-pressure fuel pump failures due to the metal shavings inside the fuel rail and fuel injectors. Additionally, the EGR valve was damaged. The contact was advised that the entire fuel system needed to be replaced. The vehicle was not repaired due to the cost. In addition, the vehicle was leaking engine oil while parked. The manufacturer was not informed of the failure. The failure mileage was approximately 172,000.

NHTSA ODI 11673313

The contact owns a 2017 Ford F-350 SD. The contact stated that upon starting the vehicle and activating the A/C to allow the vehicle to cool down due to the extreme heat, the contact went back inside the residence; however, the contact noticed that the engine had turned off independently. The contact attempted to restart the vehicle several times, but the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump had combusted internally, causing metal shavings to intrude the fuel lines and injectors. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was also referred to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was approximately 49,000.

NHTSA ODI 11672742

My 2017 panoramic sunroof pops open when it wants and it leaks very bad on all the electronic in the vehicle and I have a pacemaker, I can't be shocked by anything or it kills the pacemaker, so the leaking issue ford will not help me on which ford has never wanted to help ever since I owned the truck, this is a issue if someone has a implant like a pacemaker people can't be shocked if having one, your help is much appreciated thanks

NHTSA ODI 11666995

The contact owns a 2017 Ford F-350 SD. The contact stated that the sunroof glass was cracked on the rear passenger's side. The vehicle was taken to a glass center, where it was diagnosed with stress cracks. The mechanic informed the contact that it was a common failure, and the part was on backorder. The vehicle was taken to the local dealer, where it was diagnosed that the sunroof glass was fractured, and the part was on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 20,000.

NHTSA ODI 11666495

This truck had a complete fuel system replaced already once when it failed while the customer was driving. We are the next owners and didn't know it had this major failure before purchase. We know this fuel pump is an issue and Ford has active law suits against them as these pumps that they continue to put even in the new Fords and all other makes of trucks are blowing up daily. Ford sees it as a revenue stream to keep their shops busy. Fuel is highly flammable and we tow a travel trailer. I would hate to see something bad happen because they won't issue a recall. There several years that are under recall currently and our year is not one of them but it has the same pump. They should not only issue recalls on all trucks that have the known failing CP4 pump, but also give the customers the option to upgrade with the after market DCR pump. The one pump that has been the #1 best replacement option. Installing a new CP4 pump only buys Ford mote time to next failure and keeps their ships full. We spent 50k on this truck. Again, it already happened once! Let's be sure to issue recalls on ALL trucks with CP4 pumps with a real solution and not just another dangerous CP4. We don't want our truck to catch on fire while driving. Its a very big safety concern!

NHTSA ODI 11666142

The contact owns a 2017 Ford F-350. The contact stated that there was an untraceable leak on the passenger’s side front door, allowing water to pool inside the footwell. The contact stated that after it rained, the carpet was saturated. The contact was concerned about mold and mildew growing in the carpet, as also a possibility of a short circuit. The contact had not taken the vehicle to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.

NHTSA ODI 11664843

While driving my 2017 Ford F-350 equipped with the 6R140 transmission, the vehicle experienced a sudden and complete transmission failure due to a valve body malfunction. Without warning, the transmission lost all ability to engage gears, resulting in an immediate loss of power and drivability. This failure occurred while the vehicle was in motion, presenting a serious safety risk to both occupants and other motorists — especially in high-speed or high-traffic situations. The risk is further compounded when the vehicle is towing, as it may increase stopping distance, reduce control, and leave the driver stranded in unsafe conditions. This type of failure appears to be part of a broader pattern affecting this transmission platform, which raises significant concerns about its reliability and safe operation under normal usage. There were warning lights or other symptoms prior to the failure. The damage has since been remedied, with an astounding out of pocket cost of $8,300 for a total transmission rebuild.

NHTSA ODI 11663376

The contact owns a 2017 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated but the contact was able to drive to destination. However, upon attempting to leave from the location, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the high-pressure fuel pump, resulting in damages to the fuel system. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 173,000.

NHTSA ODI 11660428

When you start the vehicle the brake pedal falls to the floor and you can not stop it. Also at a stop the brake pedal slowly falls to the floor. According to the dealer they don’t know what causes this and it still does it. They said no ABS lights came on so this is normal. I don’t think it’s normal if I put it in reverse and can not get it to stop because the pedal recedes out of my reach. The truck kept going in reverse the brakes wouldn’t stop it.

NHTSA ODI 11658774

The contact owns a 2017 Ford F-350. The contact stated while driving 65 MPH and hauling a light trailer, the message "Loss of Power" was displayed. The contact stated that the vehicle was losing motive power. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle stalled, and the contact was able to coast to the side of the highway. The contact attempted to restart the vehicle several times however, the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The dealer determined that the fuel pump module had failed and needed to be replaced. The vehicle was repaired; however, the contact received a call from the dealer stating that the high-pressure fuel pump had also failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the model year vehicle was not included in the recall. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11656396

Engine Shuts Off Upon Acceleration on the onramp to a interstate highway causing the Ford f350SD, 6.7L Diesel to come to a stop in the outside lane of Interstate I81. Engine Shutdown happened again on a 2 lane highway while passing a slow farm tractor. The problem has been confirmed by Harrisonburg Ford, Harrisonburg, VA. The high pressure fuel pump is causing metal to be distributed throughout fuel system. The complete contaminated fuel system is required to be replaced by a High Pressure Fuel Pump KIT, which the Dealer ordered against the workorder for my truck. For over a month now, My truck is parked in the dealer storage and stating they are waiting on approval to start repair. Note I have Ford's Extended Warranty. I've read online that many other owners of 6.7L Diesel trucks are having the same problems. I my opinion, a RECALL is certainly justified for this issue.

NHTSA ODI 11654012

The contact owns a 2017 Ford F-350. The contact stated while driving at 60 MPH, the vehicle failed to respond as intended. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had disintegrated inside. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 200,000.

NHTSA ODI 11653477

The plastic frame holding the rear cab glass has broken causing the glass to come loose making a concern of the glass falling into cab and injuring a passenger. This has been checked by both a Ford dealership/service center and Safelite glass. Both service providers indicate that there is not a repair for this it is a complete replacement of the window. I have been informed by Safelite that they have replaced many of these because the adhesive used during manufacturing does not properly adhere to the plastic frame/rail resulting in the failure. Furthermore, the replacement window has a different design, to eliminate this problem from reoccurring.

NHTSA ODI 11653141

The contact owns a 2017 Ford F-350. The contact stated while driving at various speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed that the fuel system needed to be replaced. An unknown local dealer was contacted. The contact related the failure to an unidentified NHTSA Campaign number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.

NHTSA ODI 11652520

The contact owns a 2017 Ford F-350. The contact stated while driving at approximately 35 MPH, DTC: P203B was displayed on the instrument panel. The contact stated that the code was constantly illuminated and was illuminated when the vehicle was started. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the reductant tank sensor had failed and needed to be replaced. The dealer advised the contact that there had been a manufacturer recall for the failure, but the VIN was not included. The contact was not provided the manufacturer recall number by the dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 96,000.

NHTSA ODI 11643989

While driving on the highway at 65 MPH, my driver’s door flew open, and the door will not latch. This almost caused my truck to hit another car causing me to swerve to the shoulder to prevent a major accident. This was a very scary incident and should be investigated further.

NHTSA ODI 11643547

The contact owns a 2017 Ford F-350. The contact stated that the check engine warning light illuminated, and the vehicle was taken to a local dealer to be diagnosed. The contact was informed that the diesel particulate filter was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 20M06 as the possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.

NHTSA ODI 11641648

While traveling down the road a bump or dip in the road causes the front wheels begin to shake and jerk violently causing the vehicle to drift over the road and loose steering control. This situation is amplified when carrying or pulling a load and is extremely difficult to manage and stop once started. Braking exacerbates the situation resulting in almost loosing control. This has happed multiple times, multiple dates over the years, at different speeds usually over 45mph.

NHTSA ODI 11638473

2017 Ford F-350 with door latches that freeze. There are multiple symptoms which occur whenever the temperature drops below 32 degrees: (1) The door will not open when door handle pulled, (2) the door opens but latch sticks in the "open" position which does not allow door to latch closed, or (3) the door opens while driving due to not being fully latched. I have only had #3 happen once. Primarily, #2 is the scenario that happens most often. I am able to open the driver's door, but cannot drive the vehicle until I am able to exercise or warm up the latching mechanism enough to safely latch the door. This is accomplished by pressing the door lock/unlock switch repeatedly or slamming and holding the door, then pressing the lock button. I am told by the dealership that my VIN does not qualify for Recall 17S33. It did qualify for Customer Service Program 18N03, which was performed in 2022. However, the "fix" did not last beyond a month or so and Ford clearly states that 18N03 is a "One Time Only" repair. It seems to me that Ford knew back in 2017 (or before) they had problems with freezing door latches as this also occurs on the F150 and there have been MULTIPLE recalls that still have not fixed the issue. At best, this is annoying that a $75,000 vehicle cannot be driven until the door has been slammed, exercised, or manipulated enough times to allow the door to latch. This, of course, assume the door opens to begin with. At worst, this vehicle is a rolling deathtrap as the occupants wait for the door to suddenly open while moving. My dealer is no help. They lean on the "One Time Only" clause in 18N03. They have charged parts to my extended warranty without knowing if the part is bad or the cause of the problem, then smile as they tell me there is "no charge" to me.

NHTSA ODI 11637874

The contact owns a 2017 Ford F-350. The contact had received notification of NHTSA Campaign Number: 18V894000 (Engine), and the vehicle was taken to a dealer for the recall repair. The contact stated that recently upon plugging in an extension cord into the block heater, the plug started to melt. The contact discovered black plastic on his fingers because of the failure. Upon investigation, the contact linked the failure to the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11637353