What 560 owners told NHTSA about the 2017 Ford F-350 Super Crew

I have a 2017 F-350 SuperDuty with the Engine Block Heater option, two recalls have been issued related to a condition that can cause overheating of the power cord with the possibility of a fire. Recall 18V-894 and 19V-278 have both been applied and verified by Ford Customer Service. During the recent cold weather in the Houston, Texas area, the engine block heater was used to keep the engine warm to assist with starting. When I disconnected the power cord the was hot enough to have melted the plug to the point where the blades in the plug were loose and I had to use gloves to separate the engine heater cord from the extension cord. This should have been fixed under one or both of the previous recalls. It represents an electrical hazard that could lead to fire and loss of property. I asked Ford to remedy the situation under case XXX and they have declined to resolve the hazard. Please review this case and have Ford issue a third recall to remedy this safety issue. I have provided pictures to assist in your determination. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11703099

The contact owned a 2017 Ford F-350. The contact stated while driving at 5 MPH, the vehicle independently accelerated to 52 MPH. The contact stated that the RPM level increased to 6000. The contact's vehicle crashed into a tree. In addition, the contact stated that the air bags did not deploy. The vehicle was towed to a tow yard. The vehicle was condemned to total loss. The contact received medical attention at the scene. The following day, the contact went to the hospital for additional treatment. The contact sustained injuries to his ribs and chest, headaches, a swollen right hand, and breathing issues. A Police report was filed. The manufacturer was not made aware of the failure. The failure mileage 87,000.

NHTSA ODI 11605076

The contact owns a 2017 Ford F-350. The contact stated while driving 65 MPH, the vehicle began to vibrate and the brake pedal was depressed to gain control of the vehicle however it failed. The vehicle began bouncing and the front passenger’s side tire exploded. The contact sustained injuries to her neck but did not receive medical attention. The vehicle was towed to the dealer. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.

NHTSA ODI 11525566

We were driving and noticed a few white puffs of smoke. The next thing that happened was a loud bang from the engine and the cab of the truck filled with black smoke. Within 5 minutes, the entire truck was engulfed in flames, as well as our camper. There was no warning indication on the dash. The insurance company had investigators look at the remains. However, since the truck was aluminum and the fuel filter housing and low pressure side of the fuel system was plastic, everything totally melted. The truck was properly serviced prior to our travels.

NHTSA ODI 11495168

On Aug 25, 2021, my son took the truck to Crestview Ford in Crestview, FL with 32k miles on it. The Fuel filter on the engine was spraying diesel from a crack in the housing - Have a video and service records available for review. Crestview Ford replaced the fuel filter housing. On Oct 22, 2021, He was traveling to the Stark Fl area with a 4-wheeler in the back of the truck. He started smelling diesel really bad and pulled over and when he stepped out the steps were covered in diesel. When he pulled the hood release the engine compartment flamed up and filled the cab with smoke. He stepped away and called 911. The truck burned to the ground. I have pictures and fire department report available for review (see attached file). The truck had approximately 44k miles. My research has shown that this is a common problem in 2017 + super duty Ford diesel trucks.

NHTSA ODI 11486284

TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED THAT UPON HITTING A BUMP WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD INDEPENDENTLY SHIFT OUT OF HIS DRIVING LANE WITHOUT WARNING. THE CONTACT HAD INITIALLY TAKEN THE VEHICLE TO SEYMOUR FORD (2601 SEYMOUR RD, JACKSON, MI 49201) WHERE THEY ADJUSTED THE FRONT SUSPENSION. THE CONTACT THEN STATED THAT WHILE HIS SON WAS DRIVING AT 55 MPH, HE HIT A BUMP IN THE ROAD AND THE VEHICLE INDEPENDENTLY SHIFTED TO THE RIGHT; HITTING A POST. THE AIR BAGS DID NOT DEPLOY, THE CONTACT'S SON WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S SON WAS ABLE TO DRIVE AWAY FROM THE COLLISION WITH MINOR DAMAGE TO THE FRONT FENDER. THE CONTACT THEN SPOKE TO THE SAME DEALER WHO THEN REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER OFFERED HIM NO ASSISTANCE AND REFERRED HIM BACK TO THE SAME DEALER. UPON INVESTIGATION, THE CONTACT LINKED THE VEHICLE FAILURE TO AN ISSUE KNOWN ONLINE AS "THE DEATH WOBBLE," THE FAILURE HAD PERSISTED AND HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

NHTSA ODI 11414242

TL* THE CONTACT OWNS A 2017 FORD F-350 SD. THE CONTACT STATED THAT THE DRIVER PARKED THE VEHICLE WITH THE ENGINE IDLING, THE DRIVER EXITED THE VEHICLE AND 10 MINUTES LATER, THE TRANSMISSION ERRONEOUSLY SWITCHED TO THE REVERSE POSITION CAUSING THE VEHICLE TO ROLL AWAY AND CRASH INTO A PARKED VEHICLE. THERE WAS NO ONE IN THE VEHICLE DURING THE ROLL AWAY. NO INJURIES WERE REPORTED AND NO POLICE REPORT WAS TAKEN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER VARSITY FORD (3480 JACKSON RD, ANN ARBOR MI. 48103) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11300810

TRUCK WAS DRIVING DOWN THE HIGHWAY AND FUEL SPRAYED OVER THE MOTOR AND CAUGHT THE TRUCK ON FIRE AND LOST BRAKES WHILE FIRE WAS COMING UP ONTO THE I WINDSHIELD. TRUCK FINALLY CAME TO A STOP WITH THE USE OF TRAILER BRAKES. THE CAB WAS FILLED WITH SMOKE AND THEE DASHBOARD WAS MELTING.

NHTSA ODI 11296958

VEHICLE WAS IN MOTION ON A CITY STREET AND THE FUEL INJECTOR DASH LIGHT APPEARED MOMENTARILY AND THEN DISAPPEARED . SHORTLY AFTERWARDS, I BEGAN TO SENSE THE SLIGHT SMELL OF DIESEL AND JUST AS I TURNED INTO MY HOMES DRIVEWAY THERE WAS A LOUD BURST FROM THE ENGINE COMPARTMENT AND THE TRUCK BEGAN TO SMOKE. I STOPPED AND SHUT OFF THE VEHICLE IMMEDIATELY AND EXITED AS I WAS GOING TO INSPECT THE SITUATION. THERE WERE SCREAMS OF FIRE COMING FROM MY WIFE AS THE TRUCKS ENGINE COMPARTMENT BEGAN TO ROAR WITH FLAMES. ACTION WAS TAKEN TO PUT OUT THE FIRE BUT THE FLAMES WERE TOO STRONG. 911 WAS CALLED AND THE FIRE DEPARTMENT BEGAN IN ROUTE TO OUR LOCATION. IN MY ATTEMPTS TO CONTAIN THE FIRE THE TRUCK BEGAN TO ATTEMPT TO START ON ITS OWN. AFTER APPROXIMATELY 3 ATTEMPTS OF THE TRUCK STARTING, THERE WAS ANOTHER LOUD BURST AND MORE FLAMES. AFTERWARDS THE HORN BEGAN TO ALARM FOR SEVERAL MINUTES. WITH THE HELP OF MY NEIGHBORS BETWEEN THE WATER HOSE AND FIRE EXTINGUISHER WE WERE ABLE TO CONTAIN UPON THE 18 MINUTE ARRIVAL TIME OF THE FIRE DEPARTMENT. IT IS UNKNOWN AT THIS TIME TO WHAT CAUSED THIS FIRE. PLEASE UNDERSTAND MY FRUSTRATIONS AS I TELL YOU MY 2 YEAR OLD SON WAS STRAPPED IN HIS CAR SEAT IN A VEHICLE THAT WAS ON FIRE WHICH WAS ONLY PURCHASED ONLY 6 MONTHS AGO FROM A CERTIFIED FORD DEALERSHIP. PHOTOS OF ENGINE COMPARTMENT AND CAB DASH AREA ARE ATTACHED. *DT*JB *DT CONSUMER STATED HE HAS YET TO HEAR FROM FORD.*JB *DT *DT*JB *DT *DT*JB *DT*JB *DT *DT *TR

NHTSA ODI 11181777

TRUCK SHAKING, WAS TOLD TIRE INFLATION WAS NOT BEING MAINTAINED. ALL VALVE STEMS LEAKING SINCE DAY I BOUGHT IT. ONE TIRE HAD FIX A FLAT IN IT WHEN I BOUGHT IT. IT TOOK FORD 6 MONTHS TO REPLACE VALVE STEMS CORRECTLY. AFTER THIS TRUCK STILL SHAKES ON ANY ROUGH ROAD, IF HIT ANY REAL RUFF TRUCK VIOLENT SHAKE HAVE TO STOP TO GET IT TO STOP. NOW SINCE TIRE PRESSURE CAN BE MAINTAINED SINCE VALOVE STEMS FIXED. THEY TELL ME FRONT TIRES NEED REPLACED FROM NOT MAINTAINING TIRE PRESSURES. THAT IS WHY TRUCK SHAKES. THE TRUCK HAS SHAKENOUGH SINCE THE FIRST MONTH I OWNED IT IT MARCH 2018, THIS HAS CAUSED FRONT TIRES TO WERE ON BOTH OUTSIDE EDGES. THE TRUCK SHAKES SO BAD, I HAVE RAN OFF 7 TIMES, RAN TWO OTHER CARS OFF ROAD, AND PULLED OVER FOR SUSPECTED DUI TOLD OFFICER WHAT HAPPENED AND IF I DIDN'T GET IT FIXED HE WRITE ME TICKET DEFECTIVE EQUIPMENT AND DEEM VEHICLE UNSAFE TO OPERATE. ALWAYS IN MOTION, ANY SPEED, ANY RUFF ROAD, EVEN GOING ACROSS BRIGGS ANYTHING THAT IS NOT PERFECT SMOOTH ROAD

NHTSA ODI 11170696

I'M APRIL OF 2018 THE ELECTRIC TAILGATE ON MY 2017 FORD F-350 STARTED OPENING ON ITS OWN ANYTIME AND ANYWHERE. IT DID NOT MATTER IF THE TRUCK WAS IN PARK OR IN GEAR BUT DID NOT OPEN AT SPEEDS ABOVE 10 MPH OR SO. AFTER GOING TO THE FORD DEALERSHIP IN ELKHART IN. I WAS TOLD THERE WAS NOTHING THAT COULD BE DONE BECAUSE IF THEY UNHOOKED THE WIRING L COULD NOT OPEN THE TAILGATE. I PULL A 5TH WHEEL TRAILER WITH THE TRUCK SO THIS WAS NOT AN OPTION IF L WANTED A TAILGATE. I TRIED TO WATCH THE BEST L COULD BEFORE TAKING OFF TO MAKE SURE THE TAILGATE WAS CLOSED WHEN L WOULD MOVE THE TRUCK. I DID NOT NOTICE THAT IT HAD COME DOWN AGAIN AND MADE A TURN WITH THE TRAILER HOOKED TO THE TRUCK. NEEDLESS TO SAY THE TAILGATE WAS CRUSHED BEYOND USE AND BROKE A TWILIGHT LENS AT THE SAME TIME. AGAIN L WENT TO THE FORD DEALERSHIP IN ELKHART IN AND WAS TOLD THEY HAD NO REPORTS OF PROBLEMS AND THERE WAS NOTHING THEY COULD DO ABOUT IT. THE TAILGATE HAS NOT BEEN REPLACED DO TO THE FACT L AM SURE THERE IS STILL AN IS SURE.

NHTSA ODI 11165590

MY TAILGATE OPENED UP WHILE PULLING A CAMPER WHILE IN A RIGHT TURN AND CAUSED DAMAGE TO THE TAILGATE AND 5TH WHEEL CAMPER WHICH I WAS TOWING

NHTSA ODI 11141071

EXPERIENCED EXTREME AND UNCONTROLLABLE VIBRATION IN THE STEERING WHEEL AND THROUGHOUT THE ENTIRE TRUCK (DEATH WOBBLE). THIS HAPPEN TWICE ON THE SAME DAY, 14 JANUARY 2018. THE FIRST OCCURRENCE WAS AT 70 MPH AND IT DID NOT STOP UNTIL THE VEHICLE SLOWED TO 50 MPH. THE SECOND OCCURRENCE WAS AT 60 MPH AND DID NOT STOP UNTIL THE VEHICLE SLOWED TO 45 MPH. APPLYING THE BRAKES MADE IT WORSE. THE VIBRATIONS WERE SO INTENSE IT PULLED A MUSCLE IN MY NECK. BOTH OCCURRENCES WERE RIGHT AFTER HITTING A BUMP IN THE ROAD.

NHTSA ODI 11062744

FORD E-350 2017 HAS A BRAKE PROBLEM. I DROVE AROUND TRIP FROM BALTIMORE TO BOWIE, MD WHERE SELF STORAGE ZONE PLACE. WITH THE VEHICLE, I WAS NOT ABLE TO STOP THE VEHICLE BEFORE THE VEHICLE RAN THROUGH THE GATE ITSELF. BRAKE WAS FROZEN AND UNABLE TO PRESS THE BRAKE BUT THE BRAKE WAS RELEASED AFTER THE GATE WAS BROKEN THEN I STOPPED IT IMMEDIATELY. ITS ENGINE POWERFUL RUN SLOW ITSELF DESPITE I STOPPED IT BUT IT CONTINUED TO RUN THROUGH GATE DESPITE I APPLIED THE BRAKE. THERE WAS SKID ON THE ROAD THOUGH BRAKE WAS NOT WORKING.

NHTSA ODI 11020343