What 560 owners told NHTSA about the 2017 Ford F-350 Super Crew

The contact owns a 2017 Ford F-350. The contact stated while driving approximately 70 MPH, the tailgate independently opened, and the contact lost cargo stored in the truck bed onto the highway. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but was a recurring failure. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V864000 (Latches/Locks/Linkages). The VIN was not included in the recall. The failure mileage was approximately 83,000.

NHTSA ODI 11562370

The contact owns a 2017 Ford F-350. The contact stated that while reversing into the parking space, the rear-view camera image turned dark, and the rear tailgate erroneously unlatched, causing the tailgate to open and struck a pole. During the failure, the rear tailgate was damaged. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that parts for the NHTSA Campaign Number: 19V864000 (Latches/Locks/Linkages) were on backorder. The contact also received notifications of NHTSA Campaign Number 22V644000 (Back Over Prevention) and 22V880000 (Power Train) however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was 75,000.

NHTSA ODI 11516681

The contact owns a 2017 Ford F-350. The contact stated that after a freezing rainstorm, the front driver’s side and front passenger’s side doors would not latch properly and the doors would not remain closed. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkage). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 150,000.

NHTSA ODI 11515932

The contact owns a 2017 Ford F-350. The contact stated that while driving at approximately 5 MPH, the front driver’s side door was erroneously unlatched and opened. The contact indicated that on several occasions, the door would not remain latched. On other occasions, the door would not open as needed, causing the driver to use the front passenger’s side door to exit the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkages). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 290,000.

NHTSA ODI 11493440

The contact owns a 2017 Ford F-350. The contact stated that while hauling a trailer and reversing, the powered tailgate erroneously opened and struck the trailer. During the failure, the tailgate and the trailer were damaged. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The VIN was not available. The failure mileage was 103,000.

NHTSA ODI 11487191

Tailgate continues to open on its own primarily while driving on unmaintained dirt roads. Recently this happened while out hunting and had some cargo fall out of my truck. Fortunately, another hunter saw what happened, grabbed our gear and caught up to us to return it.

NHTSA ODI 11441185

TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED WHILE TURNING INTO A PARKING LOT, THE TAILGATE DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V864000 (LATCHES/LOCKS/LINKAGES) AT LABRUM FORD, INC. (901 S MAIN ST, HEBER CITY, UT 84032, (435)654-4910). THE CONTACT STATED THAT THE FAILURE RECURRED OVER 50 TIMES, BEFORE AND AFTER THE RECALL REPAIR. THE DEALER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.

NHTSA ODI 11405647

HAD RECALL PERFORM FOR TAILGATE OPENING UNEXPECTEDLY ON MARCH 3, 2020. IN DECEMBER 2020, THE TAILGATE OPENED MULTIPLE TIMES WHILE DRIVING ON THE HIGHWAY AND WHILE REVERSING TO ATTACH A TRAILER CAUSING DAMAGE TO THE TAILGATE. WE CONTACTED KENDAL FORD IN MERIDIAN ID TO GET THIS PROBLEM RESOLVED AND THEY SAID FORD WOULD NOT COVER IT SINCE THE RECALL WAS PERFORMED AND IS NOW CLOSED. THEY WANT IN EXCESS OF $1500.00 TO FIX THE PROBLEM THAT SHOULD HAVE BEEN FIXED WITH THE RECALL. FORD WILL NOT BUDGE IN COVERING THIS ISSUE WHICH WAS PART OF THE ORIGINAL RECALL. OBVIOUSLY THE RECALL FOR THE TAILGATE DID NOT WORK. PLEASE CAN YOU HAVE ANOTHER RECALL ISSUED FOR THIS TAILGATE ISSUE. IT IS EXTREMELY DANGEROUS TO HAVE ITEMS IN THE BED OF OUR TRUCK AND NOT KNOWING WHEN THE TAILGATE WILL OPEN AND CONTENTS FALL OUT CAUSING AN ACCIDENT.

NHTSA ODI 11397726

THE POWER TAILGATE WILL RELEASE WHILE IN MOTION. I HAD THE FORD RECALL COMPLETED ONCE, I BELIEVE AROUND SEPTEMBER OF 2020. I JUST HAD THE TRUCK BACK TO THE DEALER BECAUSE THE POWER TAILGATE FIX DOES NOT APPEAR TO CORRECT THE ISSUE. THEY JUST REMOVED THE ORIGINAL RECALLED PARTS AND DID THE RECALL AGAIN ON MY TRUCK. THIS CURRENT WORK WAS COMPLETED ON 1/20/21. PLEASE FORCE FORD TO DO A REPROGRAM OF THE BODY CONTROL MODULE TO INCLUDE NOTIFICATION WHEN THE TAILGATE IS OPEN IN THE DISPLAY IN THE DASH. I WILL HAVE TO WAIT AND SEE IF THE REINSTALLATION OF THE RECALL WILL CORRECT THE ISSUE, MY THOUGHTS ARE NOT.

NHTSA ODI 11389255

TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A LEFT TURN, THE PASSENGER'S SIDE DOOR SUDDENLY FLEW OPEN, ALMOST CAUSING THE PASSENGER TO BE THROWN FROM THE VEHICLE. THE VEHICLE WAS TAKEN LARRY H. MILLER FORD DRAPER (11442 S LONE PEAK PKWY, DRAPER, UT 84020, (801) 742-5237, AND THE CONTACT WAS INFORMED THAT THERE WAS AN IN-HOUSE RECALL ON THE VEHICLE FOR A DEFECTIVE DOOR LATCH. THE CONTACT STATED THAT THE DOOR FAILED TO REMAIN SECURELY CLOSED AND WAS SECURED USING A ROPE. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,630.

NHTSA ODI 11352281

I TOOK MY TRUCK IN FOR A NONRELATED REPAIR. WHEN I WAS THERE I WAS INFORMED THAT THERE WAS A SAFETY RECALL ON TAILGATE OPENING. I NEVER HAD A PROBLEM WITH IT OPENING BUT SINCE IT WAS ALREADY AT THE DEALERSHIP FOR OTHER REPAIRS, I OKAYED THE RECALL REPAIR ON THE TAILGATE OPENING ON ITS ON. NOW SINCE I HAVE HAD THE REPAIR DONE ON MY TRUCK THE TAILGATE OPENS ON ITS OWN NOW. I HAVE TAKEN IT BACK SEVERAL TIMES FOR THE PROBLEM. BUT I HAVE BEEN TOLD THAT IF THEY CAN'T VERIFY THE PROBLEM THEY CAN'T FIX IT. BUT I CAN'T MAKE IT DO IT ON COMMAND. IT DOES IT ON ITS OWN ONCE EVERY 7 TO 14 DAYS. CAN I GET HELP ON GETTING THIS PROBLEM REPAIRED? MOST OF THE TIME WHEN THIS HAPPENS I GET INTO MY TRUCK, START IT AND GO TO BACK UP. I GET WARNING TONE AND NOTICE THAT THE TAILGATE IS DOWN. I'M WORRIED THAT I COULD BE PULLING A TRAILER WHEN THIS HAPPENS AND IT DAMAGES MY TAILGATE AND TRAILER.

NHTSA ODI 11320302

TAILGATE OPENS ON ITS OWN UNEXPECTEDLY. IT SEEMS LIKE IT HAPPENS WHEN PUTTING IT IN GEAR. NEVER HAD IT HAPPEN AT MUCH SPEED. IT HAPPENS AT LEAST ONCE EVERY WEEK OR TWO. SEEMS TO HAPPEN A LOT WHILE BACKING UP. IT ALSO HAPPENS JUST SITTING THERE. HAVE IT HAPPEN WITH KEY FOB JUST SITTING IN THE CONSOLE AND NOBODY TOUCHING IT.

NHTSA ODI 11269184

TL* THE CONTACT OWNS A 2017 FORD F-350. WHILE DRIVING 25 MPH, THE TAILGATE UNLATCHED INDEPENDENTLY. THE CONTACT NOTICED THE FAILURE WHILE LOOKING AT THE BACKUP CAMERA. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,900. *BF *TR

NHTSA ODI 11230768

TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED THAT THE TAILGATE UNLATCHED INDEPENDENTLY WHILE THE VEHICLE WAS BEING DRIVEN. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. ON ONE OCCASION, WHILE HAULING A TRAILER, THE TAILGATE UNLATCHED AND DAMAGED THE TRAILER AND DESTROYED THE REVERSE CAMERA THAT WAS HOUSED IN THE TAILGATE DOOR. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO A BODY SHOP TO REPAIR THE TAILGATE BEFORE AN INSPECTION COULD BE PERFORMED. THE TAILGATE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,000.

NHTSA ODI 11180009

TL* THE CONTACT OWNS A 2017 FORD F-350. WHILE DRIVING 65 MPH, THE ELECTRIC TAILGATE SLOWLY OPENED ON ITS OWN WITHOUT WARNING. AS A RESULT, OBJECTS IN THE CARGO BED SPILLED ONTO THE HIGHWAY. THE SAME FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO KEN GARFF AMERICAN FORK FORD (597 E 1000 S, AMERICAN FORK, UTAH 84003) SEVERAL TIMES AND THEY REPLACED THE WIRE HARNESS AND THE LATCHES. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. *TT

NHTSA ODI 11165124

TL* THE CONTACT OWNS A 2017 FORD F-350. WHILE DRIVING 45 MPH, THE TAILGATE INADVERTENTLY OPENED AND DAMAGED THE TAIL LIGHTS. THE CONTACT CALLED THE DEALER (PURE COUNTRY FORD, 333 C W STEVENS BOULEVARD, GRAYSON, KY 41143, (606) 474-5414), BUT THE VEHICLE WAS NOT TAKEN IN FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 27,000. *TT *JS

NHTSA ODI 11115381