What 560 owners told NHTSA about the 2017 Ford F-350 Super Crew

The contact owns a 2017 Ford F-350. The contact stated that there was an untraceable leak on the passenger’s side front door, allowing water to pool inside the footwell. The contact stated that after it rained, the carpet was saturated. The contact was concerned about mold and mildew growing in the carpet, as also a possibility of a short circuit. The contact had not taken the vehicle to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 41,000.

NHTSA ODI 11664843

2017 Ford F-350 with door latches that freeze. There are multiple symptoms which occur whenever the temperature drops below 32 degrees: (1) The door will not open when door handle pulled, (2) the door opens but latch sticks in the "open" position which does not allow door to latch closed, or (3) the door opens while driving due to not being fully latched. I have only had #3 happen once. Primarily, #2 is the scenario that happens most often. I am able to open the driver's door, but cannot drive the vehicle until I am able to exercise or warm up the latching mechanism enough to safely latch the door. This is accomplished by pressing the door lock/unlock switch repeatedly or slamming and holding the door, then pressing the lock button. I am told by the dealership that my VIN does not qualify for Recall 17S33. It did qualify for Customer Service Program 18N03, which was performed in 2022. However, the "fix" did not last beyond a month or so and Ford clearly states that 18N03 is a "One Time Only" repair. It seems to me that Ford knew back in 2017 (or before) they had problems with freezing door latches as this also occurs on the F150 and there have been MULTIPLE recalls that still have not fixed the issue. At best, this is annoying that a $75,000 vehicle cannot be driven until the door has been slammed, exercised, or manipulated enough times to allow the door to latch. This, of course, assume the door opens to begin with. At worst, this vehicle is a rolling deathtrap as the occupants wait for the door to suddenly open while moving. My dealer is no help. They lean on the "One Time Only" clause in 18N03. They have charged parts to my extended warranty without knowing if the part is bad or the cause of the problem, then smile as they tell me there is "no charge" to me.

NHTSA ODI 11637874

For many months while attemting to slide open or tilt my sun roof the sun roof would jamb and not move. Then one day after I was able to get my sunroof into the tilted up position I was unable to get it to re turn down and sealed. Took my Vehicle to the FORD dealer near me where they confirmed that the sun roof track had been severely damaged and would need to have the entire frame rail replaced at a cost of $6,000+. Upon researching online I have come to find out that many of Ford vehicles equiped with the panoramic sunroof have had this exact same problem and the primary cause of the problem was substandard plastic material being used in the track/frame design that fractures easily and jambs and breaks sunroof components. Because of this problem I was unable to close my sunroof subjecting my vehicle to water damages and forceing me to have the dealer fix it to avoid water damage at an exorbenant cost.

NHTSA ODI 11619661

Doors on truck will not latch as they freeze in the cold weather. This has been an ongoing issue since 2019. I have brought it to the dealership and they say there is no recalls. I have to use a ratchet strap to keep my door from opening! This is extremely unsafe! When you go under Ford’s site there are other trucks having the same issue and they say to go to the dealership to fix the issue. I have copied the info below: Description Door latch freezing concerns Campaign# 18N03 Next Steps Contact your local dealer for next steps.

NHTSA ODI 11566849

The tailgate has been malfunctioning since day one and I had it kind of working here and there but then it ended up coming apart completely and the backup camera has been lost due to that and I just seen that that is a problem that they've had with many of these vehicles and I would love to get that fixed. Also because I do not have no backup camera on this truck it's just crazy. I mean I use it for work and I pull a lot of trailers and it was just you know. I don't even know what to say. I would please love it if somebody could help me get these problems fixed with Ford. I have tried and tried to no avail. I think they're trying to wait for me to get many many miles on my truck. I started trying to get this stuff fixed when I was back at $65,000 mi. You know and they was will not fix nothing. I realized that the door had water in it way back then and they just won't fix it. The tail lights do the same thing. My number is [XXX]. Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11490915

The contact owns a 2017 Ford F-350. The contact stated that while hauling a trailer and reversing, the powered tailgate erroneously opened and struck the trailer. During the failure, the tailgate and the trailer were damaged. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The VIN was not available. The failure mileage was 103,000.

NHTSA ODI 11487191

The contact owns a 2017 Ford F-350. The contact stated while driving approximately 15 MPH, the tailgate fell. The contact indicated there was no warning prior to the tailgate falling on several occasions. The contact also stated the four rear outer aluminum rims were constantly allowing the tires to lose air pressure. There were no warning lights illuminated. The vehicle was taken to the local dealer and diagnosed tailgate failure was confirmed. The dealer repaired the tailgate; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.

NHTSA ODI 11471892

Many times the tailgate has opened by itself. I ensured I didn’t bump the button and found after my drive that it had opened

NHTSA ODI 11450095

WHILE DRIVING SO FAR THE REAR TAILGATE HAS DROPPED OPEN TWICE. FIRST TIME BACKING A TRAILER ALMOST BENT GATE ON TRAILER JACK 03/13/21 AND THE SECOND TIME WAS GOING DOWN THE INTERSTATE AND LOST A GALLON JUG OF OIL AND THE REST 4 GALS WERE ABOUT TO GO OFF THE TAILGATE. HAD TO STOP AND CLOSE TAILGATE. 03/30/21

NHTSA ODI 11405515

HAD RECALL PERFORM FOR TAILGATE OPENING UNEXPECTEDLY ON MARCH 3, 2020. IN DECEMBER 2020, THE TAILGATE OPENED MULTIPLE TIMES WHILE DRIVING ON THE HIGHWAY AND WHILE REVERSING TO ATTACH A TRAILER CAUSING DAMAGE TO THE TAILGATE. WE CONTACTED KENDAL FORD IN MERIDIAN ID TO GET THIS PROBLEM RESOLVED AND THEY SAID FORD WOULD NOT COVER IT SINCE THE RECALL WAS PERFORMED AND IS NOW CLOSED. THEY WANT IN EXCESS OF $1500.00 TO FIX THE PROBLEM THAT SHOULD HAVE BEEN FIXED WITH THE RECALL. FORD WILL NOT BUDGE IN COVERING THIS ISSUE WHICH WAS PART OF THE ORIGINAL RECALL. OBVIOUSLY THE RECALL FOR THE TAILGATE DID NOT WORK. PLEASE CAN YOU HAVE ANOTHER RECALL ISSUED FOR THIS TAILGATE ISSUE. IT IS EXTREMELY DANGEROUS TO HAVE ITEMS IN THE BED OF OUR TRUCK AND NOT KNOWING WHEN THE TAILGATE WILL OPEN AND CONTENTS FALL OUT CAUSING AN ACCIDENT.

NHTSA ODI 11397726

THE POWER TAILGATE WILL RELEASE WHILE IN MOTION. I HAD THE FORD RECALL COMPLETED ONCE, I BELIEVE AROUND SEPTEMBER OF 2020. I JUST HAD THE TRUCK BACK TO THE DEALER BECAUSE THE POWER TAILGATE FIX DOES NOT APPEAR TO CORRECT THE ISSUE. THEY JUST REMOVED THE ORIGINAL RECALLED PARTS AND DID THE RECALL AGAIN ON MY TRUCK. THIS CURRENT WORK WAS COMPLETED ON 1/20/21. PLEASE FORCE FORD TO DO A REPROGRAM OF THE BODY CONTROL MODULE TO INCLUDE NOTIFICATION WHEN THE TAILGATE IS OPEN IN THE DISPLAY IN THE DASH. I WILL HAVE TO WAIT AND SEE IF THE REINSTALLATION OF THE RECALL WILL CORRECT THE ISSUE, MY THOUGHTS ARE NOT.

NHTSA ODI 11389255

DEATH WOBBLE ON HIGHWAY AFTER HITTING A BRIDGE SEAM. JUST STARTED AFTER 2 YEARS IN JANUARY 2021

NHTSA ODI 11389177

THE TAILGATE OPENS INTERMITTENTLY EVEN WHEN LOCKED, ESPECIALLY WHEN YOU HIT A BUMP IN THE ROAD. IT IS LIKE THE LATCH IT NOT WORKING CORRECTLY. ALSO, THE RADIATOR KEEPS LEAKING ON THE LEFT UPPER HOSE ON THE DRIVERS SIDE.

NHTSA ODI 11385181

OCCASIONALLY, THE TAILGATE WILL AUTOMATICALLY FALL, WHEN I PUT THE TRANSMISSION IN REVERSE, FROM A STATIONARY POSITION. I VERIFIED THAT THIS CAN HAPPEN WHEN THE KEY FOB IS NOT IN MY POCKET. THANKFULLY, IT HASN'T HAPPENED WHILE DRIVING. THE TRUCK HAS LESS THAN 50K MILES ON IT. IT STARTED, FOR ME, SOON AFTER I PURCHASED IT USED, IN JUNE 2020.

NHTSA ODI 11348759

TAIL GATE ON THE PICKUP CAME DOWN ON ITS OWN WHILE DRIVING AND WAS DAMAGED. THIS WAS A RECALL ITEM ON THE TRUCK, THAT WE HAD COMPLETED BY FORD JUST PRIOR TO INCIDENT. THE RECALL DID NOT WORK, THE TAIL GATE STILL CAME DOWN ON IT'S OWN WHILE DRIVING. FORD IS REFUSING TO COVER DAMAGES.

NHTSA ODI 11340989

WHILE DRIVING ON THE HIGHWAY IN MY 2017 FORD F350 PICKUP AND PULLING A BUMPER PULL TRAILER THE TAILGATE RELEASED BY ITSELF AND LOWERED. IT CAME IN CONTACT WITH THE TRAILER JACK AND WHEN I PULLED OF THE ROAD IT DAMAGED THE TAILGATE. I HAD TAKEN THE TRUCK IN FOR A TAILGATE RECALL SEVERAL MONTHS PRIOR AND A SECOND TIME FOR THE THE TAILGATE NOT OPENING. AUTOMAX FORD IN KILLEEN TX ADVISED ME THAT THE TECH FOUND NOTHING WRONG WITH THE RECALL WORK AND THEY WOULD NOT COVER THE ISSUE. WHEN THE TAILGATE WENT DOWN ON ITS OWN THE DOORS WERE LOCKED AND THE TRUCK WAS IN GEAR AND MOVING, BOTHE SAFETY FEATURES THAT SHOULD PREVENT THE TAILGATE FROM UNLOCKING'

NHTSA ODI 11338360

I TOOK MY TRUCK IN FOR A NONRELATED REPAIR. WHEN I WAS THERE I WAS INFORMED THAT THERE WAS A SAFETY RECALL ON TAILGATE OPENING. I NEVER HAD A PROBLEM WITH IT OPENING BUT SINCE IT WAS ALREADY AT THE DEALERSHIP FOR OTHER REPAIRS, I OKAYED THE RECALL REPAIR ON THE TAILGATE OPENING ON ITS ON. NOW SINCE I HAVE HAD THE REPAIR DONE ON MY TRUCK THE TAILGATE OPENS ON ITS OWN NOW. I HAVE TAKEN IT BACK SEVERAL TIMES FOR THE PROBLEM. BUT I HAVE BEEN TOLD THAT IF THEY CAN'T VERIFY THE PROBLEM THEY CAN'T FIX IT. BUT I CAN'T MAKE IT DO IT ON COMMAND. IT DOES IT ON ITS OWN ONCE EVERY 7 TO 14 DAYS. CAN I GET HELP ON GETTING THIS PROBLEM REPAIRED? MOST OF THE TIME WHEN THIS HAPPENS I GET INTO MY TRUCK, START IT AND GO TO BACK UP. I GET WARNING TONE AND NOTICE THAT THE TAILGATE IS DOWN. I'M WORRIED THAT I COULD BE PULLING A TRAILER WHEN THIS HAPPENS AND IT DAMAGES MY TAILGATE AND TRAILER.

NHTSA ODI 11320302

I WAS DRIVING ON THE HIGHWAY AND WAS GOING OVER AN OVERPASS WHERE THERE WAS CONSTRUCTION AND HIT A BUMP IN THE ROAD. THE TRUCK STARTED VIBRATING AND SWERVING OUT OF CONTROL. MY FEAR WAS THAT I WAS GOING OVER THE BRIDGE! I WAS AFRAID TO HIT THE BREAK FOR FEAR IT WOULD MAKE IT WORSE. SO I TOOK MY FOOT OFF THE ACCELERATOR AND AS I SLOWED, I FINALLY GAINED CONTROL OF THE VEHICLE. THIS IS THE SECOND TIME THIS HAD HAPPENED TO ME IN THE LAST 2 WEEKS WHILE GOING OVER AN OVERPASS AND HITTING A BUMP IN THE ROAD. I AM UNSURE WHAT WOULD HAVE CAUSED THIS TO HAPPEN. I HAVE NEVER HAD THIS HAPPEN TO ME IN ANY VEHICLE BEFORE AND I HAVE BEEN DRIVING FOR 34 YEARS. I WILL NOT DRIVE THIS VEHICLE!!! IT IS A DEATH TRAP!!!

NHTSA ODI 11308964

THE DRIVER'S SIDE DOOR RATTLES. I BROUGHT TO MY HOME DEALERSHIP TWICE WITH NO LUCK FOR THEM TO DIAGNOSE. I BROUGHT TO A 3RD PARTY FORD DEALERSHIP, THEY DIAGNOSED THE PROBLEM AND REPLACED THE SEAL/GASKET LINER AROUND THE DOOR. 2 YEARS LATER, THE SAME ISSUE HAS RETURNED. I BROUGHT TO MY DEALERSHIP WHERE I CURRENTLY LIVE TWICE WITH THEM STATING THEY COULD NOT RETRIGGER THE NOISE, ALTHOUGH IT'S VERY AUDIBLE ANY TIME THE TRUCK IS DRIVEN. PRICED ME $500 TO CORRECT, EVEN THOUGH I HAVE AN EXTENDED WARRANTY THAT APPARENTLY COVERS NOTHING. NOT SURE IF IT'S CONNECTED TO THE DOOR LATCH ISSUE OR NOT, BUT A CLEAR WIND AUDIBLE NOISE IS HEARD ANYTIME THE TRUCK IS DRIVEN.

NHTSA ODI 11308073

DRIVING DOWN ROAD TRUCK LOSES ALL POWER AND THEN COMES BACK ON. DOOR NOT SHUTTING. DRIVING TRUCK DOWN ROAD AND HIT A BUMP FEELS LIKE YOU ARE GOING TO LOSE CONTROL AND YOU HAVE TO PULL OVER TO STOP THE TRUCK FROM SHAKING. AUTOMATIC 4 WHEEL DRIVE STOPPED WORKING. WIPER MOTOR WENT OUT.

NHTSA ODI 11290458

WHILE TOWING MY 5TH WHEEL TRAILER 65 MILES, THE TAILGATE OPENED BY ITSELF CAUSING DAMAGE TO TRAILER AND TAILGATE.

NHTSA ODI 11290633

MY 2017 FORD F-350DRW TAILGATE KEEPS OPENING WHEN DRIVING OR STATIONARY. IT HAS OPENED AT LEAST 10 TIMES IN THE PAST YEAR AND AT LEAST 15 TIMES SINCE PURCHASING. TRYING TO CONVINCE FORD DEALERSHIPS THAT THE TAILGATE WAS UP, AND I DID NOT FORGET TO SECURE OR TOUCHED ONE OF THE BUTTONS TO RELEASE THE LOCK. ON NOVEMBER 21, 2019, WHILE TOWING ON I-44 IN OKLAHOMA, OUR 5TH WHEEL RV, THE TAILGATE OPENED AND DAMAGED THE TAILGATE ALONG WITH THE TWO DOORS OF THE RV. I ALWAYS CHECK MY TRUCK AND RV AFTER EACH SERVICE STOP. I CHECKED AT THE PREVIOUS STOP PRIOR TO LAWTON, OKLAHOMA AND THE TAILGATE WAS UP. I STOPPED AT THE LAST SERVICE STATION ON I-44 PRIOR TO ENTERING TEXAS AND SAW THE TAILGATE DOWN AND THE DAMAGE. UNTIL I GET MY TRUCK REPAIRED, I HAVE HAD TO INSTALL BLACK BUNGIE CORDS TO KEEP THE TAILGATE FROM FALLING.

NHTSA ODI 11282037

THE TAILGATE AT TIMES COMES UNLATCHED. I DO HAVE A CANOPY WHICH KEEPS THE TAILGATE FROM DROPPING DOWN ALL THE WAY. TRUCK ONLY HAS 10700 MILES ON IT AND IS STILL ON WARRANTY. I HAVE TAKEN IT TO THE DEALER TWICE, THEY CANNOT DUPLICATE THE PROBLEM, NOR FIND ANYTHING WRONG. I HAVE CALLED FORD CUSTOMER SERVICE 3 TIMES, AND HAVE DONE WHAT THEY TOLD ME TO DO, BUT THEY DO NOT FOLLOW THROUGH WITH WHAT THEY TELL ME THEY ARE GOING TO DO. VECHICLE IS IN MOTION, AND HAS HAPPENED WHEN PULLING MY CARGO TRAILER. DATE BELOW WAS THE LAST TIME THIS HAPPENED. I DO NOT DRIVE THIS VECHICLE MUCH.

NHTSA ODI 11278389

TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED THAT THE TAILGATE POPPED OPEN INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FLOOD FORD OF EAST GREENWICH (2545 S COUNTY TRL, EAST GREENWICH, RI 02818, (833) 651-8957) WHERE THEY FOUND STRAPS AND AN AIR MATTRESS STUCK IN BETWEEN THE TAILGATE. THE LATCH WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 25,700.

NHTSA ODI 11233436

TAILGATE OPENS ON ITS OWN WITHOUT DRIVER COMMAND WHILE DRIVING

NHTSA ODI 11229732