What 144 owners told NHTSA about the 2014 Chevrolet Captiva

IN JANUARY 2020 I TOOK THE CAR INTO THE SHOP AFTER HEARING NOISE FROM THE ENGINE. I HAD TO HAVE THE TIMING CHAIN REPLACED, BUT AS THEY LOOKED IT OVER THEY SAID THE ENGINE NEEDED REPLACED, DUE TO OIL LEAKING. A COUPLE WEEKS BEFORE IT WAS VERY COLD CLOSE TO 4 DEGREES AND WHILE I WAS DRIVING INTO WORK AT 6AM I HEARD A LOUD SOUND WHILE AT A RED LIGHT, IT SOUNDED LIKE A GUN SHOT. I ASSUMED IT WAS COMING FROM A NEARBY NEIGHBORHOOD. BUT TO FIND OUT MY MECHANIC SAID THAT WAS THE ENGINE FROZEN AND POPPED. HE SAID WHEN ITS COLD THAT HAPPENS TO THIS ENGINE. UNREAL! TWO WEEKS AGO, MY CAR STARTED TO SMELL LIKE IT WAS BURNING AND GAS. SO I TOOK IT IN AND THEY REPLACED THE CAT CONVERTER,EXHAUST MANIFOLD, AND LEAKING SEAL. LAST WEEK, I WENT TO UNLOCK THE DOORS WITH THE REMOTE THE REAR WIPER FLUID MOTOR STARTED AND RAN CONTINUOUSLY, TO THE POINT IT DOESN'T WORK AT ALL NOW. NOW THIS WEEK MY TRUNK WILL NOT OPEN, BOTH FRONT HEAD LIGHTS BURNT OUT, MY TRACTION CONTROL KEEPS TURNING ON/OFF, MY SPEAKERS ARE POPPING, RADIO IS CUTTING IN/OUT. I BOUGHT THIS CAR FROM THE DEALER IN 2014 WITH 12K MILES ON IT, ALWAYS SERVICED THE VEHICLE, CHANGED THE OIL REGULARLY, INSPECTED YEARLY, PREVENTIVE MAINTENANCE EVERY 6 MONTHS. NOW HAVE 83K MILES AND I NEED THIS CAR TO LAST ME TWO MORE YEARS. *TR

NHTSA ODI 11323594

THE IGNITION SWITCH ON MY 2014 CHEVY CAPTIVA GETS STUCK AND IT DOES NOT ALLOW THE KEY TO BE REMOVED WHEN TURNING IT OFF WHEN STATIONARY. UPON PERSONAL RESEARCH IT WAS DISCOVERED THAT THIS MODEL HAS HAD THIS ISSUE WITH COUNTLESS DRIVERS (TYPICALLY AT 40K-50K MILES) AND IS NOT ADDRESSED BY GM AS A RECALL OR SAFETY ISSUE. HOWEVER, WHEN THE SWITCH IS UNABLE TO BE REMOVED IT IS A SENSORY ISSUE, THE VEHICLE KEY IS ALSO ABLE TO COME OUT WHILE ON DRIVE. A SIMPLE SEARCH 'CHEVY CAPTIVA KEY STUCK' WILL RESULT IN MANY SUCH INCIDENTS.

NHTSA ODI 11321535

I BOUGHT THE CAR USED AND WITHIN THE FIRST 7 DAYS WHEN I WAS LEAVING FOR WORK, THE CAR WOULDN'T START. THE LIGHTS FLICKERED 1 TIME AND THEN WENT OFF. I TURNED THE KEY BACK THINKING I HAD A BAD CRANK AND THEN TRIED TO START IT UP AGAIN, THERE WAS NO LIGHTS OR ANYTHING. TRIED TO TAKE THE KEY OUT THE IGNITION, THE KEY WOULD NOT COME OUT. AFTER PLAYING WITH THE CAR, TRYING TO JUMP IT, I LOST HOME AND WAS REACHING TO TAKE MY BADGE OUT FROM BETWEEN THE SEATS. WHEN I WAS PUSHING THE SEATS BACKWARDS, THE LIGHTS CAME BACK IN AND THE CAR STARTED. 2 DAYS LATER WHEN I GOT HOME FROM GROCERY SHOPPING, I HIT THE CLICKER TO UNLOCK THE TRUNK, IT WOULDN'T OPEN, TRIED TO UNLOCK IT FROM THE DOOR, WOULDN'T OPEN. PUT THE KEY IN THE IGNITION, CAR WOULDN'T TURN ON AND THE KEY WOULDN'T COME OUT THE IGNITION.

NHTSA ODI 11320438

I ABSOLUTELY LOVE MY CAR. I TAKE IT IN FOR REGULAR MAINTENANCE. IT HAS 71K MILES. WITHIN THE PAST (9) SERPENTINE BELT CAME COMPLETELY OFF, POWER STEERING PUMP HAD TO BE REPLACED, ENGINE COMPLETELY DIED ELECTRICAL SYSTEM NEEDED TO BE REPAIRED. CAR OUT OF COMMISSION FOR (3) WEEKS, HAD IT TOWED FROM SITE TO MY MECHANIC AND TOWED FROM THEIR TO BOWSER CHEVROLET.. NOW MY ENGINE LIGHT IS ON. SENSOR WAS REPLACED LAST WEEK, LIGHT WENT OUT; MY ENGINE LIGHT IS BACK ON. I WILL BE TAKING IT IN FOR REPAIRS. P0420 ISSUE. I'M HOPING IT FALLS WITHIN PA STATE SPECIFIED MAJOR EMISSION-CONTROL COMPONENTS ARE WARRANTED FOR THE FIRST 8 YEARS OR 80,000 MILES OF VEHICLE USE.

NHTSA ODI 11319000

MY CURRENT PROBLEM IS THAT I AM NOW IN NEED OF A NEW ENGINE DUE TO THE FACT THAT THIS ENGINE, THE SAME ENGINE THAT IS IN THE CLASS ACTION LAWSUIT, USES AN EXCESSIVE AMOUNT OF OIL AND THEREFORE HAS CAUSED MOTOR DAMAGE OVER THE PAST 6 YEARS. I REGULARLY CHANGE MY OIL, BUT DIDN'T REALIZE HOW MUCH OIL THIS ENGINE GOES THROUGH IN ADDITION TO REGULAR OIL CHANGES. IT SHOULD NOT NEED A NEW ENGINE AT THIS POINT IF THE ENGINE FUNCTIONED CORRECTLY. IN ADDITION, A FEW MONTHS BACK I HAVE DIFFICULTY WITH THE CAR NOT STARTING AS IF THE BATTERY WAS DEAD. NO ELECTRICAL WOULD WORK AT ALL IN THE CAR EVEN WITH A NEW BATTERY. I WOULD HAVE TO MESS WITH THE BATTERY CONNECTIONS TO GET THE CAR TO START OR HIT THE FUSE BOX. ALSO, I HAVE HAD TIME WITH THE KEY GETTING STUCK IN THE IGNITION AND DRAINING THE BATTERY.

NHTSA ODI 11318705

KEY STICKS IN THE IGNITION LOCK--UNABLE TO REMOVE KEY. KEY STICKS ON ACCESSORY SETTING POTENTIALLY CAUSING BATTERY DRAIN. VEHICLE IS STATIONARY AND IN PARK. IT HAPPENS PERIODICALLY. THERE ARE MANY COMPLAINTS ON-LINE REGARDING THIS ISSUE SO THIS IS NOT AN ISOLATED PROBLEM.

NHTSA ODI 11308239

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY CEASED IN THE IGNITION. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. AFTER SEVERAL ATTEMPTS THE BATTERY TERMINALS WERE DISCONNECTED AND THE KEY WAS RELEASED FROM THE IGNITION. THE DEALER (BAY RIDGE CHEVROLET 1575 86TH ST, BROOKLYN, NY 11228 (833) 452-1829) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

NHTSA ODI 11307024

THE KEY WILL NOT COME OUT THE IGNITION WHEN I TURN THE CAR OFF, I HAVE TO LEAVE THE KEY IN AND DISCONNECT THE BATTERY AND USE MY SPARE KEY TO LOCK THE VEHICLE, SUCH A HASSLE

NHTSA ODI 11306452

MY KEY IS STUCK IN THE IGNITION AND IT DRAINS MY BATTERY.

NHTSA ODI 11300491

AS THE CLASS ACTION LAWSUIT FINALIZED FOR THE 2010-2013 CHEVROLET EQUINOX AND GM TERRAIN 2.4L ECOTEC OIL CONSUMPTION. THE 2014 CHEVY CAPTIVA IS EXPERIENCING THE SAME ISSUES WITH THEIR 2.4L ECOTEC ENGINES WITH EXCESSIVE OIL CONSUMPTION AS DAMAGED ENGINE COMPONENTS CAUSING ISSUES. I HAVE NOTICED ENGINE KNOCKING AND CONSTANT CHECK ENGINE LIGHTS. I HAVE TO PUT 2 QUARTS OF OIL IN EVERY 3000 MILES. THE VEHICLE HAS A ROUGH IDLE WHEN SITTING AND LACKS ACCELERATION. IT CONTINUES TO BURN OUT MY O2 SENSORS AND CAM SENSORS. THE DEALERSHIP I TOOK TOO FOR REGULAR SERVICE NEGLECTED TO ADDRESS THESE ISSUES TILL I FOUND OUT ABOUT THE CLASS ACTION SUIT ALREADY AGAINST THEM AND MY CAR BEING 4 QUARTS LOW ON OIL.

NHTSA ODI 11299952

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE VEHICLE'S KEY WOULD INTERMITTENTLY BECOME STUCK IN THE ON POSITION INSIDE THE IGNITION SWITCH. THE CONTACT TOOK THE VEHICLE TO TWO SEPARATE DEALERS, DUTCH MILLER KIA OF CHARLESTON (335 MACCORKLE AVE SW, CHARLESTON, WV 25303) AND JOE HOLLAND CHEVROLET & IMPORTS (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303) WHERE THEY WERE BOTH UNABLE TO REMEDY THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

NHTSA ODI 11299490

KEY WILL NOT COME OUT OF THE IGNITION AFTER TURNING VEHICLE OFF AND NO POWER RELATED EQUIPMENT WILL COME ON. THIS HAPPENS INTERMITTENTLY AND SEEMINGLY RANDOMLY. SHIFT WON''T MOVE WHEN THIS HAPPENS AND TURNING KEY BACK INTO START POSITION DOES NOTHING. DOORS WON'T LOCK WITH KEY FOB AND NO DASH LIGHTS COME ON, OR ANYTHING. SOMETIMES PUSHING WIRES INTO NEGATIVE BATTERY TERMINAL WILL CORRECT IT AND SOMETIMES NOT. KEY RELEASE LEVER ON STEERING COLUMN DOES NOT RELEASE THE KEY WHEN THIS HAPPENS, NOR DOES TURNING THE STEERING WHEEL TO UNLOCK IT. THIS IS AN ANNOYING ISSUE AS THERE DOESN'T SEEM TO BE ANY RELIABLE FIX FOR THIS, OR ANY RECALL, OR KNOWLEDGE ON THE PART OF THE DEALERSHIP AS TO HOW TO REMEDY THIS. THIS ISSUE MAKES THIS VEHICLE VERY UNRELIABLE AND UNSAFE, AS WELL AS COSTLY TO OWNER IN FINDING ANY PERMANENT FIX. THIS VEHICLE HAS MANY OTHER UNSATISFACTORY ISSUES AND IS VERY POORLY MADE IN GENERAL. IT'S SURPRISING THERE ARE NOT MORE RECALLS AND COMPLAINTS!

NHTSA ODI 11297546

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION. THE IGNITION SYSTEM WOULD NOT RELEASE THE KEY OR RECOGNIZE THAT THE VEHICLE WAS IN THE PARK POSITION. LIBERTYVILLE CHEVROLET (1001 S MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 932-3170) AND THE MANUFACTURER BOTH STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER QUOTED THAT THE REPAIRS WOULD COST $600 MINIMUM. THE CONTACT RESEARCHED THE REPAIRS AS COSTING ANYWHERE FROM $600 TO $1,100. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11296844

I WAS DRIVING ON THE HIGHWAY AND TURNED ON MY TURN SIGNAL AND THE CAR SHUT DOWN. THE EMERGENCY BRAKE LIGHT CAME ON AND MY POWER STEERING AND BRAKES WENT OUT. AS I TRIED TO MAKE MY WAY TO THE SIDE OF THE ROAD, THE CAR STARTED RUNNING AGAIN. I WAS TRAVELING AT 80MPH AND WAS SURROUNDED BY OTHERS TRAVELING AT THE SAME RATE OF SPEED. I WAS LUCKY I WASN'T KILLED. I ALSO HAVE TO TRY MULTIPLE TIMES TO START THE CAR, AND THE KEY HAS TO BE RELEASED MANUALLY.

NHTSA ODI 11297016

THE KEY IS INTERMITTENTLY GETTING STUCK IN THE IGNITION WHEN THE CAR IS PLACED IN PARK.

NHTSA ODI 11289866

I HAD DRIVEN IT ABOUT 12 MILES AND KILLED THE CAR MEANING I TURNED IT OFF AND IMMEDIATELY IT HAD NO POWER WHAT SO EVER. THEN SAT NOV 30,2019 I WAS DRIVING IT DOWN THE HIGHWAY AND THE SENSOR LIGHTS FOR THE PARKING BRAKE CAME ON AND IT CHIMED LETTING ME KNOW SOMETHING WAS WRONG AND THEN IT QUIT. SUN, DEC 1ST, 2019 I WAS DRIVING DOWN THE HIGHWAY IN OKC AND THE SAME ISSUE WITH THE PARKING BRAKE SENSOR LIGHT CAME ON SEVERAL TIMES THROUGH THE NIGHT. NEXT, I HAD TURNED DOWN A SIDE ROAD ABOUT TO DRIVE OVER A SPEED BUMP, WHEN THE CAR SLIPPED OUT OF 1ST GEAR ONLY ALLOWING THE MOTOR TO REV, AND IT JUST ROLLED WHILE THE INSIDE AND OUTSIDE LIGHTS BLINKED AND FLICKERED AND THE DOORS UNLOCKED THEMSELVES. ONCE I TOOK MY FOOT OFF OF THE GAS AND ALLOWED THE CAR TO ROLL A FEW MINUTES, IT ENGAGED BACK INTO DRIVE AND MY UBER RIDER ASKED ME WHAT WAS WRONG, AND I EXPLAINED, THAT IM HAVING ELECTRICAL ISSUES AND THIS IS NOT ONLY PUTTING ME AND MY WIFE IN DANGER, BUT ALL OF MY UBER PASSENGERS AS WELL. I WOULD LIKE TO GET SOME RESOLUTION ON THIS ISSUE AND GET IT FIXED, SO OUR LIVES AND EVERYONE AROUND US IS OUT OF DANGER.

NHTSA ODI 11283204

MY ENGINE WAS USING TO MUCH OIL.IT IS THE SAME ENGINE IN THE CLASS ACTION SUITE AGAINST GM'S FOR THE CHEVY EQUINOX THEY TOLD ME THERE WAS NOTHING THEY COULD DO BUT IT IS THE SAME ENGINE THAT IS BEING RECALLED I HAVE THREE KIDS AND MY CAR JUST QUIT ON ME DUE TO THERE MESSED UP ENGINE AND THEY REFUSE TO FIX IT CHEVY CAPTIVAS HAVE THE SAME ENGINE AND THIS SHOULD BE ADDRESSED

NHTSA ODI 11281219

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY WOULD RELEASE FROM THE IGNITION WITHOUT WARNING. THE CONTACT SPOKE WITH BEST CHEVROLET (2600 VETERANS MEMORIAL BLVD, KENNER, LA 70062, (504) 315-7790) AND WAS INFORMED THAT THE UNKNOWN RECALL FOR THIS DEFECT WAS DISCONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A $100 VOUCHER. THE FAILURE MILEAGE WAS 100,000.

NHTSA ODI 11231118

CAR LOSES VOLTAGE WHILE DRIVING AND RADIO SHUT OFF. SOMETIMES CAR WILL NOT START AND I HAVE TO BANG THE FUSE BOX TO GET A CONNECTION. I HAVE ALSO SEEN THE EMERGENCY PARKING BRAKE ICON, ABS, TRACTION CONTROL AND SERVICE TRACTION CONTROL ALL LIGHT UP.

NHTSA ODI 11230025

JUST LIKE NUMEROUS OTHER COMPLAINTS. THIS HAS HAPPENED SEVERAL TIMES AND TODAY WAS JUST RIDICULOUS. THE KEY WILL NOT COME OUT OF THE IGNITION, WE HAVE HAD TO WIGGLE THE BATTERY CABLE OR TAKE OUT OF PARK BEFORE THE CAR WILL RELEASE THE KEY. THIS CAN TAKE SEVERAL HOURS BEFORE BEING ABLE TO TRAVEL OR UTILIZE THE VEHICLE.

NHTSA ODI 11229088

TAKATA RECALL CAR PARKED IN GARAGE. DAUGHTER TRIED TO OPEN LEFT SIDE PASSENGER DOOR AND THE DOOR HANDLE BROKE. IF THIS WAS AN EMERGENCY, LIVES COULD HAVE BEEN LOST!

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SEVERAL TIMES THE KEY WILL NOT COME OUT OF THE IGNITION I HAVE TO TAKE OUT OF PARK AND SOMETIMES I RESTART SEVERAL TIMES BEFORE I CAN GET THE KEY OUT OF THE IGNITION

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THE KEY GETS STUCK IN IGNITION AND TAKES ALOT OF JIMMING WITH IT TO GET KEY OUT, DEALER WANTS TO CHARGE 90.00 JUST TO LOOK AT THAT , NOT INCLUDING WHAT IT WILL COST TO FIX.

NHTSA ODI 11193523

I HAVE OWNED MY CAPTIVA FOR 16 MONTHS. THE KEY IS CONSTANTLY GETTING STUCK IN THE IGNITION. MY HUSBAND HAD TO OPEN THE STEERING WHEEL AND PRESS A BUTTON TO RELEASE THE KEY.I KEEP A SCREW DRIVER IN MY CAR JUST IN CASE THE KEY GETS STUCK.

NHTSA ODI 11193524

MY 2014 CAPTIVA HAS APPROXIMATELY 48,000 MILES. SINCE APPROXIMATELY MARCH 1, 2019 MY KEY HAS GOTTEN STUCK IN MY IGNITION IN THE ACCESSORY POSITION APPROXIMATELY 15 TIMES. IT IS GETTING HARDER AND HARDER TO GET THE KEY OUT. I USUALLY HAVE TO STOP AND START THE CAR SEVERAL TIMES. THIS HAPPENS WHEN I TRY TO TURN THE CAR OFF AFTER PUTTING THE GEAR SHIFT INTO PARK POSITION.

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