What 144 owners told NHTSA about the 2014 Chevrolet Captiva

The key gets stuck in ignition and can't be removed when in park. If key can't be removed and remains in the car, it will drain the battery. The key gets stuck often maybe every other trip but at least once a day. This started happening over the last 6 months on random occasions but has increased in frequency in the last 30 days. It's now a regular event in which the key won't release from the ignition. Sometimes after multiple attempts at restarting the car and changing from park to drive and then to park again and changing position of the key, it may release after 20 minutes of this process. This is a safety issue because the car can be stolen with a key left in the ignition and/or the battery will be drained. Both are not good. There are numerous reports of this issue on the internet from other other with same car.

NHTSA ODI 11423560

Key gets stuck in ignition and takes many tries to get it out, even from day one of buying it. Was informed that was a "safety" feature provided by Chevy themselves. When shutting off the vehicle, everything dies out like the battery went completely dead and car won't start again. Have to play with battery wires and fuse box before I hear the car make any noise again. Was informed by more than one mechanic that there are GM recalls for the thermal cable, battery protective cable, and starter motors, but nothing for my VIN has popped up. Have found almost 100 other complaints on multiple sites and more than a dozen reported accidents due to this issue. Car sits at almost 98,000 miles now and it will not turn over for me. Recalls should be put out for the entirety of this model because I have met 2 other people who have had the exact same problem and were informed that the dealerships have refused to acknowledge prior recall or safety information.

NHTSA ODI 11421613

The contact owns a 2014 Chevrolet Captiva. The contact stated while attempting to shut-off the vehicle, the key ceased in the accessory position. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 43,000.

NHTSA ODI 11420486

I HAVE TO PUT 1-3 QUARTS OF OIL IN MY CAR AT LEAST 2-3 TIMES BEFORE MY NEXT OIL CHANGE. IT BURNS WAY TO MUCH OIL.

NHTSA ODI 11415144

WE WERE INVOLVED IN A DOMINO EFFECT ACCIDENT, WHERE MY CAR WAS TOTALED. IT SUFFERED SEVERE FRONT AND REAR DAMAGE, WITH THE REAR WINDOW SHATTERED AS WE WERE STRUCK FROM BEHIND WHILE STOPPED IN TRAFFIC ON AN INTERSTATE. NONE OF THE AIRBAGS DEPLOYED.

NHTSA ODI 11412839

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED WHILE THE VEHICLE WAS TURNED OFF, SHE ATTEMPTED TO REMOVE THE CHILD FORM THE CAR SEAT AND WAS UNABLE TO UNLATCH THE SEAT BELT FROM THE BUCKLE. THE CONTACT STATED SHE HAD TO CUT THE REAR DRIVER'S SEAT BELT STRAP WITH A PAIR OF SCISSORS. THE CONTACT STATED THAT RECENTLY WHILE A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT THE SHOULDER STRAP WAS PLACED BEHIND THE PASSENGER HOWEVER, THE LAP STRAP WAS IN FRONT AND THE SEAT BELT WAS LATCHED. THE CONTACT STATED THAT WHEN SHE ATTEMPTED TO UNLATCH THE SEAT BELT IT FAILED TO UNLATCH. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11407006

TRUCK KEEPS CUTTING OFF!!

NHTSA ODI 11398428

THE VEHICLE IDLE CONTROL BEGAN MISBEHAVING, WHETHER STATIONARY OR IN MOTION. THE CAR CONSTANTLY IDLED HIGHER THAN IT SHOULD, EVEN AFTER A THROTTLE BODY REPLACEMENT AND FUEL PUMP REPLACEMENT. NOW THE CAR IS RIDING WORSE THAN EVER, WITH A LOT OF VIBRATION IN THE STEERING COLUMN/BRAKES, WHICH HAPPENS SITTING STILL AND WORSENS AS THE SPEED CLIMBS. THE WINDSHIELD WASHER PUMPS (FRONT AND BACK) HAVE BOTH GONE OUT. THE SUSPENSION IS HORRIBLE AND DESPITE NEW TIRES, BALANCING, ROTATION, ALIGNMENTS...BRAKES/ROTORS, YOU NAME IT ... THE CAR JUST DOESN'T DRIVE VERY SMOOTHLY. NOW THE ENGINE IS KNOCKING AND THE TIMING CHAIN SOUNDS LIKE IT IS IN NEED OF REPLACEMENT. I DOUBT I WILL EVER BUY ANOTHER CHEVY, DESPITE BEING LOYAL TO THE BRAND AND ONLY PURCHASING CHEVYS. HIGHLY DISAPPOINTED IN THEIR CRAFTSMANSHIP, IF YOU CAN CALL IT THAT.

NHTSA ODI 11398014

USSE TOO MUCH OIL, HAVE TO PUT 2 QUARTS IN BETWEEN OIL CHANGES, 3000 MILES. THE CAR WAS RUNNING SITTING AND THE CAR SHUT OFF. THEN WHEN WE LEFT THERE A LOT OF OIL ON THE PARKING LOT. A MESSAGE CAME ON AND IT SAID TO ADD OIL, WE PUT 3 QTS IN AND DROVE ABOUT 14 MILES AND THE CAR WAS OUT OF OIL

NHTSA ODI 11396579

MY KEY KEEP GETTING STUCK IN THE IGNITION IT WON'T TURN ON LOCK TO GET THE KEY OUT.

NHTSA ODI 11396675

WHEN I PUT MY CAR IN PARK, SOMETIMES I CAN'T GET THE KEY TO TURN OFF THE CAR. I HAVE TO BACK UP, PULL FORWARD SEVERAL TIMES THEN FINALLY SOMETIMES I CAN GET THE KEY OUT. I WAS COMPLETELY STOPPED AND IN PARK. IT HAPPENS A LOT.

NHTSA ODI 11387368

THE CAPTIVA SUDDENLY SHUTS DOWN RANDOMLY FOR ABSOLUTELY NO REASON. THE ISSUE WAS DIRECTED TO BE REPAIRED IN THE OTHER CHEVY VEHICLES BECAUSE THEY ISSUED A SERVICE BULLETIN HOWEVER THE CAPTIVA IS A FLEET VEHICLE WHICH MEANS THEY DIDN'T FIX THE KNOWN ISSUE OF PUTTING A FORD BATTERY SENSOR ON A CHEVY VEHICLE BECAUSE FLEET VEHICLES ARE RARELY SERVICED BY A DEALERSHIP. THIS IS DANGEROUS AND SOMEONE IS GOING TO DIE IF THEY HAVEN'T ALREADY. THIS HAPPENED TO ME LOSING ALL POWER AND COMPLETELY SHUTTING DOWN GOING 65 MPH ON THE FREEWAY WITH MY CHILDREN IN THE CAR WITH ME. I'VE NOT DRIVEN THIS CAR SINCE AUGUST BECAUSE I DON'T WANT TO DIE AND I STILL OWE ABOUT 4 YEARS OF PAYMENTS ON THIS LEMON.

NHTSA ODI 11386294

PCV SYSTEM DEFECTIVE, BAD OIL CONSUMPTION AND ENGINE NOISES WHILE IDLE-DRIVING

NHTSA ODI 11383101

ELECTRICAL POWER TO THE VEHICLE CUTS OUT RANDOMLY, CAUSING THE ENGINE TO SHUT DOWN IF DRIVING AND LOSING POWER STEERING CONTROL AND POWER BRAKES OR THE POWER PARKING BRAKE RANDOMLY ENGAGES, CREATING THE POTENTIAL FOR A DRIVING HAZARD. POWER ALSO CUTS OUT RANDOMLY WHICH CAUSES THE VEHICLE NOT TO START. DRIVER HAS TO OPEN THE HOOD AND MANUALLY MOVE THE NEGATIVE BATTERY CABLE CONNECTED TO THE BATTERY, SOMETIMES MULTIPLE TIMES, IN ORDER FOR POWER TO BE RESTORED. THIS MANUAL MOVE PUTS THE PERSON IN IMMEDIATE DANGER OF ELECTRICAL SHOCK SHOULD ANYTHING CREATE A POWER ARC WHILE PERFORMING THIS MANEUVER. GM SERVICE BULLETIN #13186 DATED JUNE 2013 ADDRESSES THIS ISSUE WITH A DEFECT IN THE NEGATIVE BATTERY CABLE, BUT LIMITS IT ONLY TO THE WARRANTY PERIOD ONLY OF THE NEW VEHICLE AND NOT THE VEHICLE AS A WHOLE, YET NO RECALL HAS EVER BEEN ISSUED. BASED ON COMMENTS POSTED ON THE CHEVY FORUM, THIS PROBLEM IS CONSISTENT AND WIDESPREAD ACROSS THE CHEVY CAPTIVA VEHICLES. IT IS ONLY A MATTER OF TIME WHEN ONE OF THESE RANDOM POWER SHUTDOWNS LEADS TO A SERIOUS ACCIDENT OR DEATH. AT THE PRESENT TIME WE ARE FORCED TO REPLACE BOTH THE POSITIVE AND NEGATIVE BATTERY CABLES AT A COST OF $590.

NHTSA ODI 11377830

2014 CHEVROLET CAPTIVA SPORT LT MANIFOLD CRACKED CAUSING LEAK AND FUMES GOING INSIDE THE CAR. DOING RESEARCH I FOUND ARTICLE ABOUT THE CHEVROLET EQUINOX HAVING SAME ISSUE AND IT HAS A RECALL.

NHTSA ODI 11365278

MY VEHICLE WOULDN'T START, THOUGHT IT WAS THE BATTERY, WOULDN'T TAKE A JUMP, HAD TOWED TO MECHANIC, TOLD TIMING CHAIN BROKE, NEED A NEW, USED OR REBUILT ENGINE. IT ONLY HAS 84000 MILES ON IT, OIL CHANGES DONE REGULARLY, READ OTHER COMPLAINTS, SEEM VERY SIMULAR

NHTSA ODI 11364128

I HAVE BEEN COMPLAINING ABOUT SAFETY ISSUES WITH MY CAR FOR OVER A YEAR; SINCE 71K MILES. OVER THE PAST 30 DAYS, I HAVE TAKEN MY CAPTIVA IN FOR THE SAME ISSUES, CHIMES, AND DASHBOARD LIGHT UP DUE TO TRACTION CONTROL / STABILITRAK ISSUES. I'M TOLD THERE'S NOTHING WRONG WITH THE VEHICLE; YET, I'M OUT WITH MY GRANDDAUGHTERS AND THE DASHBOARD IS CONTINUOUSLY CHIMING AND SHOWING THE SAME ISSUES (STABILITRAK AND TRACTION CONTROL). I AM REQUESTING A REAL CHEVROLET TECHNICIAN TO LOOK AT MY VEHICLE. I'M SCHEDULED TO TAKE IT BACK THIS COMING WEEK. MILES ARE AROUND 80,654. I HAVE NOT HAD A PROBLEM WITH THIS CAR FOR FOUR YEARS AND NOW I'M NOT COMFORTABLE DRIVING IT. LAST WEEK THEY SAY A TECHNICIAN LOOKED AT IT, BUT THE DASHBOARD DIDN'T LIGHT UP. MY CAR HAS SAT AT THE DEALERSHIP FOR NINE DAYS OVER THE PAST TWO WEEKS AND THE ISSUE IS UNRESOLVED. I AM APPEALING TO GM / CHEVROLET FOR HELP. I LOVE MY SUV AND HOPE TO GET AT LEAST 100K MILES OUT OF HER. THANK YOU!

NHTSA ODI 11363653

I HAVE A 2014 C. CAPTIVA AT 79K MILES, ONE SUNDAY ON MY WAY TO CHURCH, DRIVING ON THE HIGHWAY, I HEARD A POP AND THE CAR SHIFTED RIGHT AND SLOWED DOWN, I GET TO CHURCH AND THE SERPENTINE BELT CAME OFF, PUMP WAS LEAKING OIL ELECTRICAL SYSTEM SHUT DOWN. OVER $1200 IN REPAIR COST. A FEW MONTHS LATER P0430 ERROR CODE - CATALYTIC CONVERTER REPLACED, NEW BRAKES FRONT AND BACK. CAR HAS NOT BEEN RIGHT SINCE. PAST 4 MONTHS TRACTION CONTROL ISSUES. IF I HOLD MY FOOT ON BRAKE AT STOP SIGN, ALARM GOES OFF DASHBOARD LIGHTS UP: TRACTION CONTROL, ENGINE LIGHT AND STABILITRAK. THREE DIFFERENT MECHANICS LOOKED AT MY VEHICLE TO NO AVAIL. I TOOK IT TO MY CHEVY DEALER AND YESTERDAY WAS ADVISED MY CAR IS FINE DRIVE IT FOR 150 MILES. I GO OUT THIS MORNING AT 5:00 AM AND WHILE AT TRAFFIC LIGHT, (1.5 MILES) ALL LIGHTS BACK ON. WHATEVER THE ISSUE, CHEVY NEEDS TO THOROUGHLY CHECK TO SEE WHAT'S CAUSING THE ISSUE, THE WEATHER IS CHANGING. I'M JUST OVER 80K MILES AND I BELIEVE MY CAR HAS BEEN THROUGH THE EXTREME AND HAS YET TO BE BROKEN IN. ALL THESE OCCURENCES HAPPEND WITHIN 12 MONTHS. I LOVE THIS CAR AND HOPEFULLY CHEVY CAN GET TO THE ROOT OF MY ISSUES AS THEY ARE DIRECTLY RELATED TO THE ENGINE. 79K MILES MY CAR WENT TO A CHEVY DEALER WITH COMPLAINTS OF ENGINE . 80,547 MILES BACK IN FOR ENGINE REPAIRS. DIAGNOSIS 15 LOSS OF COMMUNICATION CODES AND LOW BATTERY VOLTAGE.

NHTSA ODI 11360374

THE CAR WILL GO COMPLETELY DEAD WITH 0 POWER AND THE KEY WILL NOT COME OUT OF THE IGNITION. OPEN THE HOOD AND POUND ON A FUSE BOX AND IT WILL START. IT IS DONE THIS ONE IS STATIONARY AND WHEN YOU'RE PULLING ON TO THE HIGHWAY OR OUT OF YOUR DRIVEWAY AND IT WILL KILL ITSELF

NHTSA ODI 11353941

CAR DID NOT EVEN HAVE 125K MILES ON IT AND IT STARTED KNOCKING. TOOK IT INTO MY LOCAL SHOP AND THEY SAID THAT THE RODS WERE KNOCKING AND THAT THE ENGINE WAS GOING. ENDED UP PUTTING IN A BRAND NEW CRATE MOTOR. I REMEMEBER A TIME WHEN CHEVY'S WOULD LAST FOR UP TO 200K MILES. I AM VERY DISAPPOINTED THAT I HAD TO SPEND ALL THAT MONEY ON A NEW MOTOR.

NHTSA ODI 11353823

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT IN ORDER FOR THE VEHICLE TO BE STARTED, HE WOULD MOVE THE SEAT BACKWARD AND FORWARD BY TOUCHING THE ELECTRIC SEAT SWITCH THEN THE VEHICLE WOULD START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE NEGATIVE BATTERY CABLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE TECHNICIAN REFERRED THE CONTACT TO A CHEVROLET DEALER. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

NHTSA ODI 11352562

CAR HAS NEVER MISSED AN OIL CHANGE, ACTUALLY SOMETIMES I GO BEFORE THE RECOMMENDED TIME. ALL OF SUDDEN THE TIMING BELT BREAKS BECAUSE THERE IS NO OIL IN THE CAR. THE OIL WAS NOT EVEN DUE TO BE CHANGED, NO LEAKS AND NO SMELLS. CHEVY SHOULD BE ASHAMED OF THEMSELVES. ACCORDING TO GOOGLE THIS IS A COMMON PROBLEM THAT HAPPENS TO THESE CARS AT OR AROUND 90K MILES. I GUESS I WAS LUCKY THAT I DID GET OIL CHANGES SO OFTEN, I MADE IT A LITTLE LONGER. THIS IS THE REASON THAT TOYOTA AND HONDA ARE DOING SO WELL. THEY MAKE QUALITY CARS AND ALTHOUGH EVERYONE SAYS SUPPORT US BASED COMPANIES, THINGS LIKE THIS MAKE IT HARD.

NHTSA ODI 11351872

KEY IGNITION DOESN'T WORK HAVE HARD TIME TRYING GET CAR TO START. WHILE DRIVING ALL ELECTRICAL WILL GO OFF AND CAR WILL STOP THEN AFTER TRYING FEW TIMES WILL RESTART. HAD BATTERY REPLACED AND ENGINE CHECKED SAYS MAYBE SENSOR.

NHTSA ODI 11349853

FREQUENTLY CAR WILL NOT START EVEN WITH GOOD BATTERY AND CABLE CONNECTIONS. WHILE DRIVING CAR WILL LOSE POWER. THE 3 GAUGES(RPM, SPEEDOMETER, AND GAS) ALL STOP AND WORKING. THE CAR WILL STILL RUN BUT AT A MUCH LESS POWER. SOMETIMES THEY START WORKING BUT RPMS WILL RUN VERY HIGH AND SPEED IS GREATLY DECREASED. MESSAGE COMES ACROSS TO SERVICE STABILITRAK AND TRACTION CONTROL. WARNING LIGHTS COME ON SUCH AS ABS, TCS WARNING,STABILITRAK INDICATOR, AND PARKING BRAKE WARNING. DOORS LOCK AND UNLOCK REPEATEDLY. AT TIMES HAVE BEEN ABLE TO RESET BY UNHOOKING BATTERY CABLE AND RECONNECTING AND WAITING. NO PATTERN AS TO WHEN AND WHY IT HAPPENS. MAJOR SAFETY CONCERN. HAVE EVEN REPLACED UNDER-HOOD FUSE BOX. OH AND KEY GETS STUCK IN IGNITION. WHILE I WILL PUT A DATE, KNOW THAT THIS IS HAPPENED MULTIPLE TIMES OVER THE LAST YEAR. USUALLY TWO TIMES A WEEK SOMETIMES MORE

NHTSA ODI 11341267

BOTH BACK SEAT INTERIOR HANDLES BROKEN UNDER NORMAL USAGE. CAR WAS STATIONARY. THE DOORS CAN BE OPEN WITH GREAT EFFORT. THIS IS DANGEROUS! *TR

NHTSA ODI 11330148