What 144 owners told NHTSA about the 2014 Chevrolet Captiva

Odometer Fraud. The contact purchased a 2014 Chevrolet Captiva. The vehicle was purchased through a dealer sale. The mileage at the time of the purchase was 140,436. It was discovered four days later that there was a mileage discrepancy. The odometer suddenly turned to 228,000. The contact was unable to obtain a title. The state attorney general was contacted, who referred to the state, who failed to answer the phone and the NHTSA hotline.

NHTSA ODI 11741599

I was sold this vehicle, and was not notified it was a salvaged car, or the fact that it had been in 2 accidents .

NHTSA ODI 11616756

This car is a 2014 chevy captiva it has had multiple leaks that I have repaired on my own the engine gussles up gas like there's no tomorrow and then on hot days even though all liquids are filled will randomly have a check engine code and a reduced engine code amd service stabiltek system come on all at once. Now in this car I replaced the fuel pump, up and down 02 sensors the whole catalytic system front from to back and this issue still happens. Something is internally wrong with this car.and when the car decides to through these codes it makes a percolating sound like a pot of coffee is almost done brewing in the cabin of the car.

NHTSA ODI 11589922

The contact owns a 2014 Chevrolet Captiva Sport. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle then lost motive power. No warning light was illuminated. The vehicle was coasted to the side of the road. Upon inspection, there was white smoke coming from the engine, and there was no engine oil on the dipstick. The contact added oil to the engine. The contact stated that the vehicle previously had an oil change; however, the engine consumed an excessive amount of oil. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11564372

I got into a car accident someone pulled in front of me and I hit them and my air bags didn’t go off

NHTSA ODI 11560345

My car consistently burned through oil despite getting regular oil changes and checks. The oil burned through before I was aware and the car now needs a new engine that will cost more than it’s worth

NHTSA ODI 11543251

The contact owns a 2014 Chevrolet Captiva. The contact stated that while in the vehicle, she noticed smoke filling the interior of the vehicle. Upon visual inspection, she noticed the smoke originating from a fire on the passenger side visor. The contact stated that she was able to extinguish the fire herself after removing the visor from the vehicle. A police or fire report was not filed. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to provide a diagnosis as to the cause of the failure. The vehicle was repaired as the visor was replaced, but the failure reoccurred.  When the failure occurred, the second visor light was blinking as the driver's side visor light was inoperable. The contact stated that the vehicle temperature gauge also increased. The vehicle was taken back to the dealer, who diagnosed an additional failure with the exhaust manifold. After investigating the failure, the contact related it to NHTSA Campaign Number 15V879000 (Electrical System, Interior Lighting), but the vehicle was not included in the recall.  The manufacturer was notified of the failure, and a case was opened. The failure mileage was 134,742.

NHTSA ODI 11539471

Key gets stuck in the ignition. Turns off to ACC, but won’t turn back to LOCK. Cannot remove key.

NHTSA ODI 11521542

The contact owns a 2014 Chevrolet Captiva. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power, stalled, and failed to restart. The check engine and service traction warning lights were illuminated. The contact also stated that on various occasions she was unable to remove the key from the ignition after turning off the vehicle and that the power seat was inoperable. The vehicle was towed to an independent mechanic on various occasions, where the failure could not be duplicated, and the contact was advised to take the vehicle to a local dealer for further diagnostic test and repair. The vehicle was taken and towed to the local dealer on various occasions, where the failures could not be duplicated, and the vehicle was not repaired. The contact stated that on various occasions, the vehicle stalled and then lost motive power. The vehicle failed to restart and was towed back to the dealer on several occasions, where it was diagnosed that the Central Body Control Modules (BCMs) remote key housing and the ignition lock cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted, and the vehicle was towed back to the dealer, where the failures could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 72,123.

NHTSA ODI 11516921

Electrical system dies unexpectedly. Stabilitrac system alert lights up and car starts shifting like crazy. All warning lights flash and door locks and dome lights start flashing. This happens even when driving on the highway. Very dangerous and needs to be addressed immediately.

NHTSA ODI 11494028

2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can

NHTSA ODI 11473116

Drive Belt Tensioner is broken, causing loud noise under the hood. The belt could be affected if not repaired and confirmed by Firestone Auto Care. Nothing else but Chevy GM will not fix the issue even though there is a specific service campaign bulletin in regards to the issue.

NHTSA ODI 11472566

I was involved in a car accident that totaled my car and it was front damage my air bags did not come out. My car is with my insurance company. No messages or lamps etc had been on prior to the accident.

NHTSA ODI 11470048

The key is stuck and will not release from my ignition. I have tried numerous ways to get the key out and it just won't come out. I have had to disconnect my battery so that it doesn't drain my battery, but the issue is still there. I can't use my car to go to work due to the fact my key won't come out. This has really put me in a bind and is unacceptable. I don't have the money to have this fixed and I would like for the manufacturer to help me out. This is a real safety issue. I have had my car looked at by a mechanic and he is unsure of exactly how to fix this.

NHTSA ODI 11467914

Key stuck in ignition causing anti theft lock which causes battery to die

NHTSA ODI 11456590

The key intermediately gets stuck in the ignition and will not come out, have to wiggle and move steering wheel and move from park to drive then try repeated times to get the key out. This appears to be a common problem with 2014 captivas.

NHTSA ODI 11456661

My car suddenly started acting funny and was not running well while i was driving, when i got to a stop sign it totally died. It was towed to a shop and was totally out of oil, my car wasn't even 1500 miles over it's last oil change. The engine was totally ruined and needed to be replaced. THis again seems to be a common problem with these engines that they just go out using all the oil in the vehicle unexpectedly.

NHTSA ODI 11456662

The contact owns a 2014 Chevrolet Captiva. The contact stated that occasionally while his wife was stopped for either a traffic sign or traffic light, the engine would make a grinding noise. The contact stated that the vehicle was consuming a lot of engine oil, requiring constant refilling every week. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the timing chain replaced. The contact spoke with a dealer and asked if the VIN was under recall. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11452893

The key keeps getting stuck in the ignition once the car is off. This prevents me from being able to leave my car unattended. I was trying to go grocery shopping and couldn't because the key wouldn't come out of the ignition for me to lock the doors. 01/04/2022. The most recent time this happened before today was about 2 weeks ago 12/21/2021. I tried starting the vehicle again and turning it off and it still wouldn't allow the key to release. My husband was able to get the key out the last after several hours. We will be scheduling an appointment with service center when an appointment becomes available to have it inspected. Based on research this has been an issue with captiva's in the past.

NHTSA ODI 11446193

The contact owns a 2014 Chevrolet Captiva. The contact stated that the front passenger's side door handle fractured from the inside. The vehicle was taken to the body shop where it was replaced. The contact mentioned that the front driver’s door and rear passenger’s door handles were fractured from the inside. The contact informed the dealer of the defect. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.

NHTSA ODI 11444686

Driving vehicle all of a sudden it just cut off with no warning . Lost power just went dead and would not start back up had to get towed.

NHTSA ODI 11444771

WHEN TURNING THE IGNATION OFF, THE KEY WILL NOT TURN OFF, IT STAY'S IN THE OPEN POSITION KEEPING THE ELECTRICAL PART OF THE CAR FROM TURNING OFF, WHICH COULD CAUSE AN ELECTRIAL FIRE. I AM UNABLE TO REMOVE MY KEY FROM THE IGNATION, IT MAKES THE CAR BATTERY RUN DOWN, AND SOMETIMES THE WIRES SEEM TO GET HOT FROM THIS.

NHTSA ODI 11442715

The contact owns a 2014 Chevrolet Captiva. The contact stated that the key was stuck in the ignition. There were no warning lights illuminated. The contact spoke with the local dealer and was quoted a diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 34,000.

NHTSA ODI 11442008

Check engine code P0420. Exhaust Manifold was found to be cracked. Already repaired

NHTSA ODI 11440161

Key gets stuck in ignition. Lose all power WHILE DRIVING or parked! Requires a jiggle on the battery cable to restore power. Radio loses power randomly while driving. a/c shuts off. This has been happening since we bought the car in June 2021.

NHTSA ODI 11435285