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What 144 owners told NHTSA about the 2014 Chevrolet Captiva

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (144)Crash / fire / injury (13)Electrical system (61)Engine (34)Transmission & drivetrain (17)Body & structure (10)Electronic Stability Control (esc) (9)Steering (9)Airbags (8)Brakes (5)Visibility & wipers (5)Fuel system (4)

5 of 144 complaints match · Brakes · clear filters

Sep 27, 2024Body & structureBrakesEngine

I was sold this vehicle, and was not notified it was a salvaged car, or the fact that it had been in 2 accidents .

NHTSA ODI 11616756

Jan 3, 2020SteeringElectrical systemBrakes

I WAS DRIVING ON THE HIGHWAY AND TURNED ON MY TURN SIGNAL AND THE CAR SHUT DOWN. THE EMERGENCY BRAKE LIGHT CAME ON AND MY POWER STEERING AND BRAKES WENT OUT. AS I TRIED TO MAKE MY WAY TO THE SIDE OF THE ROAD, THE CAR STARTED RUNNING AGAIN. I WAS TRAVELING AT 80MPH AND WAS SURROUNDED BY OTHERS TRAVELING AT THE SAME RATE OF SPEED. I WAS LUCKY I WASN'T KILLED. I ALSO HAVE TO TRY MULTIPLE TIMES TO START THE CAR, AND THE KEY HAS TO BE RELEASED MANUALLY.

NHTSA ODI 11297016

Jun 26, 2018Transmission & drivetrainBrakes

VEHICLE WAS IN MOTION ON A CITY STREET , WHILE TRYING TO MAKE A U-TURN, MY VEHICLE GEAR SHIFTED BACK TO NEUTRAL AND PARK . WHEN I APPLIED THE BRAKES THE BRAKES DIDN'T WORK AND MY CAR WAS STILL MOVING FORWARD. I PUSHED BACK THE GEAR TO PARK POSITION AND STOPPED AT A CURB. I COULDN'T START BACK THE VEHICLE ANYMORE, IF IT WASN'T FOR THE CURB I COULD HAVE HIT SOMEONE OR A TREE AND HURT MYSELF.

NHTSA ODI 11103930

Apr 13, 2018AirbagsBrakesCrash1 injury

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. AS A RESULT, THE VEHICLE STRUCK A SIGN POST AND CRASHED INTO AN OATS FARM FIELD. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED A FEW INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED, BUT WAS DRIVABLE. THE CONTACT CALLED JOHN L. SULLIVAN CHEVROLET AT 916-782-1243 (350 AUTUMN DR, ROSEVILLE, CA 95661) AND THE CALL WAS DISCONNECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT AN INVESTIGATOR WOULD INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 56,000.

NHTSA ODI 11084952

Oct 27, 2014SteeringBrakesEngine

RENTED THE CAPTIVA FROM ENTERPRISE AT JACKSONVILLE, FL, AIRPORT. ENGINE HAD CLATTERED A BIT AT SLOW SPEEDS BUT NOT ON HIGHWAY. ON THIRD AND LAST DAY WE WERE DRIVING AWAY AFTER A TRAFFIC LIGHT HAD TURNED GREEN AND THE ENGINE JUST STOPPED WORKING. THE CAR TURNED OFF. I PUT ON THE HAZARD LIGHTS AND TURNED INTO RIGHT LANE, THEN INTO A PARKING LOT THAT LUCKILY HAPPENED TO BE NEXT TO IT. ALL THE CARS AROUND US WERE MOVING SLOWLY - AGAIN, LUCKILY - BECAUSE THEY HAD BEEN STOPPED AT THE TRAFFIC LIGHT. I LOST THE POWER IN STEERING AND ALSO THE BRAKES. I DID NOT KNOCK AGAINST THE KEYS IN THE IGNITION AND I COULD THINK OF NOTHING UNUSUAL THAT HAPPENED BEFORE THE ENGINE JUST FAILED. *TR

NHTSA ODI 10650362

Working with the data? Download all 144 complaints as CSV · fetched from NHTSA July 28, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Chevrolet Captiva verdict →