What 647 owners told NHTSA about the 2013 Jeep Wrangler 4-door 4xe

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED THREE RECALL NOTIFICATIONS OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND THE PART NEEDED WAS CURRENTLY UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE MANUFACTURER WAS SENDING ONE PART EVERY NINE WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE WERE NO FAILURES.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO FAILURES AT THIS TIME; HOWEVER, AT TIMES THE CONTACT COULD SMELL A SLIGHT ODOR OF TRANSMISSION FLUID. THE FAILURE MILEAGE WAS 22,000. RK

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND THE PART NEEDED WAS CURRENTLY UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN AND STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE ARE NO FAILURES AT THIS TIME.

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TL*THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE NOT AVAILABLE IN ORDER REPAIR THE NHTSA RECALL CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN , STEERING). THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE PARTS DELAY. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT WAS VERY CONCERNED FOR HIS SAFETY BECAUSE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO HAVE THE RECALL SERVICE UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) PERFORMED. THE DEALER WAS NOTIFIED TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CURRENT MILEAGE WAS 3,160. THERE WERE NO FAILURES.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA NOTIFICATION CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE CONTACT ALSO RECEIVED NHTSA RECALL NOTICE CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/01/14 *BF

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS ONLY RECEIVING ONE PART EVERY TWO WEEKS. THE CONTACT STATED THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WAS RECEIVING ONE PART PER WEEK. THE CONTACT STATED SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014 AND THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/25/14*CN

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN, STEERING) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN AND STEERING) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE MONTHS AGO. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I HAVE RECEIVED SEVERAL NOTICES ABOUT THE N28 TRANSMISSION OIL COOLER TUBE RECALL AND HAVE NOT HAD ANY LUCK AT THE DEALER GETTING MY RECALL REPAIRS COMPLETED. EACH TIME I GO IN FOR SERVICE I ASK ABOUT THE STATUS AND EACH TIME I'M TOLD THERE ARE NO PARTS AVAILABLE. I WAS ALSO TOLD THAT THE PARTS FOR THE RECALL ARE ON BACK ORDER AND THE DEALER ONLY GETS 2 KITS IN EACH MONTH. I WAS TOLD THAT I AM IN LINE FOR THE REPAIR BUT THEY COULD NOT TELL ME WHERE I AM IN LINE OR HOW LONG IT WILL BE BEFORE THE REPAIR IS EVEN POSSIBLE. *TR

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I HAVE BEEN RECEIVING NOTICES FOR A RECALL FOR ALMOST A YEAR AND THE DEALER IS UNABLE TO REPAIR IT DUE TO LACK OF PARTS. I WENT TO THE DEALER 7 MONTHS AGO, STILL NO REMEDY. *TR

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I'VE RECEIVED THREE NOTIFICATIONS BY CHRYSLER GROUP LLC SINCE SEPTEMBER 2013 FOR SAFETY RECALL ON TRANSMISSION OIL COOLER TUBE COMING IN CONTACT WITH POWER STEERING FLUID RETURN TUBE. I'VE CALLED THREE TIMES SINCE SEPTEMBER AND RECEIVED DIFFERENT RESPONSE.PARTS NOT AVAILABLE, TAKEN MY NAME AND NUMBER, WILL GET IN TOUCH, YOU'LL BE ON A LIST, ETC. NO REMEDY APPEARS TO BE AROUND THE CORNER. CHRYSLER OUTLINES WHAT THE DEALER WILL DO TO FIX THE ISSUE. WHAT ACTION NEEDS TO OCCUR FOR THIS TO HAPPEN??? *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER SIX MONTHS AGO AND THE DEALER ADVISED THEY ONLY RECEIVED TWO REPAIR KITS PER MONTH. THE CONTACT WAS PLACED ON A WAITING LIST, WHICH THE CONTACT WAS CONCERNED WOULD EXCEED SEVERAL MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE AND THAT THEY WERE ONLY RECEIVING 2-3 REPAIR KITS A MONTH. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I WAS NOTIFIED LAST FALL THAT MY VEHICLE WAS UNDER RECALL. THE RECALL HAS TO DO WITH THE OIL COOLER TUBE COMING IN CONTACT WITH THE POWER STEERING RETURN TUBE WHICH MAY CAUSE A FIRE. I HAVE MADE SEVERAL CALLS TO TWO DIFFERENT DEALERSHIPS AND THE BEST THEY CAN DO IS PUT ME ON A "WAIT LIST" BECAUSE DAIMLER IS ONLY RELEASING ONE REPAIR KIT PER DEALERSHIP EVERY 10 DAYS AND I HAVE MANY PEOPLE AHEAD OF ME. IT IS NOW MAY AND STILL NO CALL, HOWEVER, I KEEP GETTING NOTICES TO GET IT DONE. I DON'T UNDERSTAND HOW A RECALL CAN BE PERFORMED IN THIS MANNER. THEY TELL YOU YOUR VEHICLE MIGHT CATCH ON FIRE, BUT YOU HAVE TO WAIT MONTHS TO GET IT FIXED? IT DOESN'T SEEM RIGHT TO ME, SO I CALLED DAIMLER TO COMPLAIN. THEY CONFIRMED THAT THE ONE KIT PER DEALER EVERY 10 DAYS IS CORRECT AND I HAVE TO WAIT. SEEMS LIKE A LAWSUIT WAITING TO HAPPEN TO ME... *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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"SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE" - ANOTHER COMPLAINT REGARDING PATENT DISREGARD FOR CONSUMER SAFETY BY CHRYSLER. I HAVE BEEN WAITING 14 MONTHS FOR RESOLUTION TO THIS ISSUE. THE MANUFACTURER DIRECT ME TO THE DEALERSHIP. THE DEALERSHIP BLAMES THE MANUFACTURER. NHTSA BEARS RESPONSIBILITY AS WELL AS THEY APPARENTLY ARE FAILING TO COMPEL CHRYSLER TO PERFORM. I CERTAINLY DO NOT WANT ANYONE TO SUFFER INJURY DUE TO THIS DEFECT. CAN NOTHING BE DONE TO ACCELERATE THE REPAIR PROCESS? *TR

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I HAVE BEEN REGULARLY RECEIVING A NOTICE TITLED "SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE" FROM CHRYSLER MANY TIMES FOR THE PAST YEAR. THE DEALERSHIP HAS NOT MADE ANY ATTEMPT TO PERFORM THE RECALL EVEN THOUGH I HAVE OFTEN TRIED TO SCHEDULED IT. THEY CONTINUALLY TELL ME THAT THEY CANNOT GET THE REQUIRED PARTS FROM THE FACTORY, BUT WHEN THEY DO THEY WILL CALL ME. I CALLED THE FACTORY RECALL ASSISTANCE CENTER (1-800-853-1403) LISTED ON THE RECALL NOTICE AND THE PERSON WHO ANSWERED GAVE ME THE SAME STORY; "CHRYSLER IS HAVING TROUBLE GETTING THE REQUIRED PARTS FROM THEIR SUPPLIER". I AM CERTAIN CHRYSLER HAS THE ABILITY TO BUILD ANYTHING, SO THE FACT THAT THEY SAY THEY CAN'T GET SOME SIMPLE HOSES BUILT IS A RIDICULOUS EXCUSE. IT IS CLEAR THAT CHRYSLER IS NOT RESPONDING SINCERELY TO THIS NHTSA RECALL. PERHAPS, LIKE THE CHEVY IGNITION KEY FOB ISSUE, COST VS SAFETY IS MORE IMPORTANT TO YET ANOTHER AMERICAN AUTOMOBILE MANUFACTURER. NOTE THAT THE CHRYSLER NOTICE DID SAY THAT IF THE DEALER FAILS TO REMEDY THE DEFECT WITHIN A REASONABLE TIME TO FILE A COMPLAINT AT WWW.SAFERCAR.GOV AND THIS FORM IS THE ONLY COMPLAINT FORM I COULD ACCESS FROM THAT SITE. IF THIS IS THE WRONG FORM PLEASE REDIRECT MY COMPLAINT TO THE CORRECT LOCATION. *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT YET AVAILABLE AND THAT THE MANUFACTURER WAS ONLY DISTRIBUTING ONE REPAIR KIT PER WEEK. THE CONTACT WAS NUMBER 30 ON THE WAITING LIST WHICH MEANT HE WOULD HAVE TO WAIT AN ADDITIONAL 30 WEEKS TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWERTRAIN, STEERING) AND STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS ARE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED.

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