What 647 owners told NHTSA about the 2013 Jeep Wrangler 4-door 4xe

THE HOOD LATCHES DO NOT PREVENT THE HOOD FROM FLUTTERING AT HIGHWAY SPEEDS. IT APPEARS AS THOUGH THE HOOD LATCHES MAY FAIL AT ANY MOMENT.

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THE HOOD WOULD FLUTTER AT SPEEDS OF 70 MPH OR MORE, NORMALLY ON INTERSTATE DRIVING. SEEMED WORSE WHEN HIGH WINDS (WEATHER) WERE PRESENT. WHEN MY HOOD WAS DAMAGED BY HAIL IN MAY 2018, I CHANGED THE ORIGINAL HOOD LATCHES ALSO TO AN AFTERMARKET PRODUCT THAT NO LONGER ALLOWS THE HOOD TO FLUTTER AT THESE SPEEDS. I AM THE ORIGINAL OWNER OF THIS VEHICLE. THIS HAPPENED FROM THE TIME I PURCHASED THE VEHICLE (01/2014) UNTIL LATCHES WERE CHANGED TO AFTERMARKET PRODUCT (05/2018).

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WATER COMING IN ON DRIVER & PASSENGER SIDE . FLOR IS SOAKED. JEEP MECHANIC SAY I NEED ALL NEW DOOR SEALS $ $850.00. NEVER HAD DOORS OFF NEVER HAD JEEP OFF ROAD. CLEARLY POORLY BUILT

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THERE WAS A LEAK IN THE FREEDOM ROOF. AS A RESULT, THE CARPETS INSIDE THE VEHICLE WOULD BECOME SOAKED FROM RAIN AND THERE WAS AN ABNORMAL ODOR PRESENT. THE CONTACT STATED THAT THE FLOOR MATS WERE VERY SLIPPERY DUE TO THE WATER IN THE VEHICLE. ADDITIONALLY, DURING THE WINTER MONTHS WITH EXTREMELY COLD WEATHER, IT WAS DIFFICULT TO UNLOCK THE PASSENGER DOOR. RINALDI CHRYSLER DODGE TRUCKS & JEEP INC (650 GOLD STAR HIGHWAY, SHENANDOAH, PA 17976, (570)462-2713) WAS CONTACTED BY PHONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. WHILE DRIVING AT 70 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A MISFIRE ON THE NUMBER TWO CYLINDER, AND THE COIL AND SPORT PLUG NEEDED TO BE REPLACED. A SERVICE CENTER REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED TWO YEARS LATER. THE DEALER INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 70,000.

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AT ONLY AROUND 20,000 MILES WHILE TURNING RIGHT AND BRAKING I WOULD HEAR A CRUNCH SOUND. ALSO THE CLOTH TOP ON THE JEEP WAS MANUFACTURED VERY TIGHTLY AGAINST THE SIDE ROLL BARS AND ARE WEARING OUT THE CLOTH ON THE POLES WHICH WILL EVENTUALLY END UP WITH A TORN MATERIAL. I'VE HAD TO REPLACE THE PLASTIC BACK WINDOW AT 17,0000 MILES BECAUSE OF THE LACK OF VISIBILITY. CURRENTLY THE JEEP HAS 28,000 MILES AND IS GARAGE KEPT. THE FENDER FLARES HAVE STARTED FADED ALREADY TOO.

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MY JEEP WAS PARKED ON THE STREET IN FRONT OF MY HOUSE FOR ABOUT 13 HOURS AND A ELECTRICAL FIRE STARTED ON THE FRONT PASSENGER SIDE AT AROUND 3AM. IT BURNED HALF THE VEHICLE BEFORE BEING PUT OUT AND TOTALED OUT MY JEEP. IT ALSO DAMAGED THE ENTIRE BACK END OF THE CAR PARKED IN FRONT OF ME. THE FIRE DEPARTMENT RULED THIS WAS A ELECTRICAL FIRE AND NOT ARSON. DAYS BEFORE I NOTICED THE OUTSIDE TEMP WAS READING AT 119 DEGREES OUT SIDE WHEN THE TEMP WAS ACTUALLY 99 DEGREES. I'M NOT SURE IF THIS HAD ANYTHING TO DO WITH IT BUT I FOUND IT VERY ODD. I HAVE READ THOUSANDS OF INCIDENTS SIMILAR TO THIS SOME INVOLVING WORST PROPERTY DAMAGE AND EVEN CASES WITH FATALITIES. I THINK CHRYSLER/JEEP NEED TO BE HELD ACCOUNTABLE FOR THIS AND GET THESE DAGEROUS VEHICLES OFF THE STREETS ASAP

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WOKE UP APPROX. 0230 TO FIND MY 2013 JEEP WRANGLER SPORT ENGULFED IN FLAMES IN MY DRIVEWAY. THE LAST TIME THE JEEP WAS RUNNING WAS APPROX. 8PM THE NIGHT PRIOR.

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MY VEHICLE, 2013 JEEP WRANGLER UNLIMITED VENT ON FIRE, WHILE I WAS DRIVING ON THE HIGHWAY, IN RUSSIAN FEDERATION. I OBSERVED THE FIRE, COMING FROM RIGHT SIDE OF ENGINE COMPARTMENT. I STOPPED, PULLED OUT FIRE EXTINGUISHER, BUT ALL MY ATTEMPTS TO PUT DOWN FIRE FAILED. ENTIRE VEHICLE BURNT DOWN COMPLETELY IN 7-10 MINUTES. INDEPENDENT EXPERTISE, DETERMINE THAT CAUSE OF FIRE WAS LEAKAGE OF TRANSMISSION FLUID ON CATALYTIC CONVERTER, ON THE RIGHT SIDE OF ENGINE COMPARTMENT. ALSO, I'D LIKE TO MENTION, THAT VEHICLE WERE PURCHASE FROM OFFICIAL JEEP DEALER IN SANKT PETERSBURG, RUSSIAN FEDERATION. COMPLAINT WERE MADE TO ZAO CHRYSLER RUS I CAN SUBMIT POLICE AND EMT REPORTS, FROM THE PLACE OF ACCIDENT. I ASKED MY FRIEND, WHO LIVES IN THE UNITED STATES, SUBMIT THIS APPLICATION, SO PEOPLE WILL KNOW POTENTIAL HAZARDS, WHICH COULD HAPPENED ON THE ROAD, AND PREVENT THEM, SO I WILL BE USING HIS ADDRESS FOR FUTURE MAIL AND CORRESPONDENCE THANK YOU BEST REGARDS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE NIGHT BEFORE AND MORNING OF WE HAD SNOW (01/26/2015-01/27/2015). I WENT OUT TO MY JEEP, CLEANED IT OFF, STARTED IT UP, TURNED THE DEFROSTER, PUT IT IN DRIVE, AND A 8 INCH CRACK APPEARED ON THE LOWER PART OF THE WINDSHIELD. THE CRACK STARTED RIGHT ABOVE THE WINDSHIELD FRAME THEN RAN PARALLEL ABOVE THE DEFROST VENTS. *TR

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GOT COLD OUT AND MY WINDSHIELD CRACKED BY ITSELF. JEEP REFUSES TO WARRANTY THE GLASS EVEN THOUGH I HAVE BUMPER TO BUMPER WARRANTY AND THIS WAS CRACKED OVERNIGHT IN THE DRIVEWAY. *TR

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SEVERAL MILES FROM HOME I CROSSED A BRIDGE DOING BETWEEN 45 AND 50 MILES PER HOUR AND THE JEEP STARTED BOUNCING AND SHAKING SO BAD (LIKE IT HAD 4 SQUARE TIRES) AND VEERING TO THE LEFT. I HAD NO CONTROL OF THE VEHICLE AS THE STEERING WHEEL WAS SHAKING SO HARD I HAD TROUBLE HOLDING ONTO IT. I BRAKED REALLY SLOW AND KEPT IT ON THE ROAD TILL IT CAME TO A STOP. I HAD JUST MET A VEHICLE ON A TWO LANE COUNTRY ROAD (WHICH ARE NOT VERY WIDE AND NO SHOULDER) AND WAS LUCKY THERE WAS NO ONE ELSE COMING TOWARDS ME, OTHERWISE IT WOULD HAVE BEEN A SERIOUS/FATAL ACCIDENT. THE DEALERSHIP LOOKED AT ONLY TO TELL ME THERE WAS NOTHING WRONG WITH THE JEEP AND THAT I MUST DID NOT KNOW HOW TO HANDLE THE VEHICLE ON ROUGH ROADS. MY HUSBAND DROVE THE JEEP FOR SEVERAL MONTHS AND NOTHING EVERY HAPPENED TO HIM. OCTOBER 26, 2014....ONCE AGAIN I WAS CRUISING DOWN A HIGHWAY DOING 71 MPH AND THE JEEP STARTED BOUNCING ALL OVER THE ROAD......I DID NOT HIT A BUMP OR ANYTHING. AGAIN FELT LIKE THE JEEP HAD 4 SQUARE TIRES AND I ENDED UP WITH 3 VENTI COFFEES ALL OVER THE INSIDE OF JEEP. SEVERAL MILES LATER CROSSING A BRIDGE AT 35 MPH THE JEEP STARTED SHAKING ALL OVER AGAIN. I LEFT WORD WITH THE SALESMANS AS TO WHAT HAPPENED AND ONCE AGAIN THE JEEP WENT IN ONLY TO BE TOLD THERE IS NOTHING WRONG WITH THE JEEP. TODAY (JAN.9, 2015) MY HUSBAND WAS DRIVING THE JEEP AND CROSSED THE SAME BRIDGE WHEN I HAD THE FIRST ENCOUNTER WITH THE SHAKING OF THE JEEP........NOW HE BELIEVES ME THAT THERE IS SOMETHING WRONG WITH THE JEEP. HE CALLED THE SALESMAN AND TOLD HIM WHAT HAPPENED.......ONLY TO BE TOLD THEY WOULD LOOK INTO IT. WE ARE AFRAID TO DRIVE THE JEEP BECAUSE ONE OF THESE TIMES WE WILL NOT BE SO LUCKY AS TO WALK AWAY FROM AN ACCIDENT......WE ARE AFRAID OF US AND ANOTHER FAMILY GETTING KILLED. WHAT DOES IT TAKE FOR THIS TO BE CHECKED INTO SERIOUSLY........SOMEONE OR A WHOLE FAMILY GETTING KILLED? *TR

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I WAS DRIVING MY 2013 JEEP WRANGLER AND THE WIPER WAS ICED UP SO I TURNED THE DEFROSTER ON HIGH AND MY WINDSHIELD CRACKED. THERE WERE NO VEHICLES ON THE ROAD WITH ME AND NOTHING HIT MY WINDSHIELD. THE CRACK IS ABOUT 6 INCHES LONG RUNNING LATERALLY TOWARD THE DRIVER SIDE AND ORIGINATED RIGHT ABOVE THE RIGHT DEFROSTER VENT THE CRACK HAS NO EXTERNAL RIDGE AND APPEARS TO BE RELATED TO A BODY STRESS ISSUE. THE TEMPERATURE WAS 20 DEGREES AND THE ISSUE OCCURRED AT 3:20 PM. *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHENEVER IT RAINED, WATER WOULD LEAK INTO THE VEHICLE. THE DEALER REPLACED THE FRONT DRIVER AND PASSENGER SIDE DOOR SEALS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 600.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA NOTIFICATION CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE CONTACT ALSO RECEIVED NHTSA RECALL NOTICE CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 07/01/14 *BF

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ON FRIDAY MARCH 14, 2014 I WAS DRIVING WITH MY 1 YEAR OLD DAUGHTER ON HARMONY CHURCH ROAD (ROUTE 704) ON MY WAY TO MY SON'S ELEMENTARY SCHOOL. MY DAUGHTER WAS IN A CAR SEAT IN THE BACK SEAT, DIRECTLY BEHIND THE PASSENGER SEAT. WHILE EN ROUTE, MY 2013 JEEP WRANGLER UNLIMITED HIT DRIFTED TO THE SHOULDER OF THE ROAD AND THE PASSENGER SIDE FRONT TIRE WAS PULLED INTO SOFT MUD. I LOST CONTROL OF THE VEHICLE. MY VEHICLE WAS PULLED TO THE RIGHT SHOULDER OF THE ROAD AND I WENT OFF THE ROAD. THE VEHICLE STRUCK A TREE AND VARIOUS BUSHES. THE LOUDOUN COUNTY SHERIFF?S DEPARTMENT AND LOUDOUN COUNTY FIRE AND RESCUE RESPONDED TO THE SCENE. MY HUSBAND AND I RECENTLY PUT LARGER TIRES AND RIMS ON THE JEEP AND A 3? LIFT KIT. MY HUSBAND COMMENTED THAT WITH THE LARGER TIRES AND THE RAISED HEIGHT, THE JEEP WAS MORE DIFFICULT TO CONTROL ON THE ROAD AND I HAD NOTICED THE VEHICLE VISIBLY ?WANDER? ON THE ROAD WHEN I HAD FOLLOWED MY HUSBAND WHILE HE WAS DRIVING THE JEEP. THE SHERIFF?S DEPARTMENT CALLED MY HUSBAND AT HOME AND HE RESPONDED TO THE ACCIDENT SCENE AND TOOK OUR DAUGHTER. I SUSTAINED INJURES IN THE COLLISION, BUT MY DAUGHTER WAS UNHARMED. THE JEEP?S AIRBAGS FAILED TO DEPLOY AND I SUSTAINED A FRACTURED NOSE, FACIAL LACERATIONS, FACIAL CONTUSIONS AND A CONTUSION TO MY STERNUM. I WAS TAKEN BY AMBULANCE TO LEESBURG HOSPITAL AT 224 CORNWALL STREET. *TR

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TL* THE CONTACT OWNS 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HOOD LID RELEASED OPEN INDEPENDENTLY. THE FAILURE RECURRED WHENEVER THE CONTACT WAS DRIVING 55 MPH OR ABOVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500.

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ON A 2013 JEEP WRANGLER WHEN THE TAILGATE WAS OPENED ON A SLIGHT INCLINE THE TAILGATE BROKE THROUGH THE TAILGATE STOPPER THAT CONNECTS THE VEHICLE BODY TO THE TAILGATE AND BENT THE HINGES THAT HOLD THE TAILGATE. JEEP DEALER SAID THE CAUSE WAS OUR NEGLIGENCE. THIS IS A BRAND NEW JEEP. NEGLIGENCE--YOU HAVE TO BE KIDDING. WE SIMPLY OPENED THE TAILGATE AND THE HINGES ARE SO POORLY DESIGNED THEY DID HOT PREVENT THE TAILGATE FROM BENDING THE HINGES. DEALER SIMPLY REPLACED THE TAILGATE STOP AT OUR EXPENSE BUT DID NOT REPLACE THE HINGES. THREE MONTHS LATER WE OPENED THE TAILGATE IN OUR GARAGE AND THE TAILGATE STOPPER BROKE AGAIN. THIS TIME THE DEALER REPLACE THE TAILGATE STOP, THE PLASTIC HINGE COVERS AND THE HINGES AGAIN AT OUR EXPENSE. THIS IS A KNOWN DEFECT DOCUMENTED NUMEROUS TIMES ON JEEP FORUMS AND YET JEEP WON'T ACKNOWLEDGE A POOR DESIGN OF THE TAILGATE HINGES AND DO THE REPAIRS UNDER WARRANTY. *TR

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ON JULY 19TH 2013 I WAS WAITING FOR THE LIGHT BIG GARBAGE CONTAINER TRUCK HIT MY BACK AND THE FORCE I HIT INFRONT OF MY VEHICLE INJURING A PASSENGER . THIS WAS A MULTI VEHICLE ACCIDENT ,I WAS IN THE MIDDLE HIT FROM MY BACK AND MY FRONT HIT INFRONT OF MY VEHICLE. DURING THIS IMPACT MY VEHICLE'S AIRBAG DID NOT DEPLOY IT. I COMPLAINED TO CHRYSLER ,THEY ISSUE A CASE#[XXX] AND INVESTIGATE THE ACCIDENT. ACCORDING TO CHRYSLER THEY SEND TO TECHNICIAN TO TAKE A SENSOR DATA FROM MY VEHICLE AND SEND TO DETROIT FOR FURTHER ANALYSIS. COUPLE OF WEEKS AGO I RECEIVED LETTER FROM CHRYSLER GROUP LLC. THE LETTER CONTENTS ARE THE PURPOSE OF THE AIRBAG IS TO DEPLOY IN THOSE IMPACTS WHERE THE ACCIDENT SEVERITY IS GREAT ENOUGH AND THE FRONT-END CRUSH CANNOT MANAGE ALL OF THE ENERGY OF THE IMPACT AND LOWER THE LONGITUDINAL (FRONT TO BACK) DECELERATION IN THE OCCUPANT COMPARTMENT TO THE DESIRED LEVELS. MY CASE I HAVE FRONT AND BACK IMPACT,MY VEHICLE ALONE $17000.00+ DAMAGE. CHRYSLER REFUSED TO RELEASE THE REPORT TO ME UNLESS I HAVE A LEGAL REPRESENTATIVE. HOW CAN I FIND THAT AIRBAG WASN'T MALFUNCTIONING AND WHAT G-FORCE THAT TRUCK HIT ME. IF YOU NEED ANY INFORMATION REGARDING THESE ACCIDENT I WILL ASSIST YOU WITH BEST OF MY KNOWLEDGE. *TR

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WHILE TRAVELING DOWN A HIGHWAY AT 55, I ADJUSTED MY POSITION IN THE SEAT. THE VEHICLE WAS IN CRUISE CONTROL. I PLACED MY FEET ON THE CARPET IN FRONT OF THE SEAT AND PUSHED MYSELF UP AND BACK INTO THE SEAT TO ADJUST MY COMFORT AND POSITION. THE CARPET AND CARPET MAT WENT UP INTO THE BRAKE AND ACCELERATOR PEDALS. THE VEHICLE BEGAN TO ACCELERATE. WITH MY FEET I PULLED THE CARPET AND THE MAT BACK AND OUT OF THE PEDALS. STOPPED THE VEHICLE AND MOVED OFF TO THE SIDE OF THE HIGHWAY. I GOT OUT OF THE VEHICLE TO SEE THE CAUSE. THE DRIVER SIDE CARPET IS A SEPARATE PIECE OF CARPET WITH A MAT ATTACHED BY A HOOK THAT IS PART OF THE CARPET. THE CARPET DOES NOT SEEM TO HAVE ANY BACKING. IT LOOKS SPUN. THE DRIVER POSITION CARPET IS A SEPARATE PIECE THAT TERMINATES ABOUT 6 TO 10 INCHES UNDER THE DRIVER'S SEAT. THE CARPET HAS HOLES THAT ALLOW THE DRIVER SEAT FRAME TO ATTACH TO THE FLOOR OF THE VEHICLE WITHOUT CLAMPING THE CARPET DOWN. THERE IS NO CLAMPING FORCE HOLDING THE CARPET DOWN UNDER THE DRIVER SEAT. THE CARPET END UNDER THE SEAT IS PLACED UNDER THE CARPET COMING FROM THE BACK SEAT. I DID NOT NOTICE ANY ATTACHMENT BETWEEN THE FRONT AND BACK CARPET TO HOLD THE CARPET IN PLACE. MY ACTION OF PUSH WITH MY FEET TO ADJUST MY COMFORT AND POSITION RIPPED THE CARPET ON THE OUTSIDE EDGE BY THE DRIVER SIDE DOOR AND STRETCHED THE CARPET ON THE RIGHT SIDE, WHICH LET THE LEFT SIDE OF THE CARPET TO MOVE UP INTO THE BREAK AND ACCELERATOR PEDALS. I REPLACED CARPET MAT WITH THE HARD MOLDED RUBBER MATS. THESE MATS SEEM TO KEEP THE CARPET AND MATS FROM MOVING UP INTO THE PEDALS. THE MATS AND CARPET STILL SHIFT FORWARD AND I HAVE TO ADJUST THEM WHEN THE CARPET GETS TOO FAR FORWARD. *TR

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