What 212 owners told NHTSA about the 2024 Jeep Wrangler 4-door 4xe

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact attempted to restart the vehicle; however, the vehicle failed to return to normal operation. An unknown warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed; however, the diagnostic result was unknown. The contact received notification of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 10,000.

NHTSA ODI 11700317

The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact was informed by the dealer that the VIN was included in NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, parts for the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11700062

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact inquired about the safety of the vehicle, but was not provided with an answer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance, nor answered the question of whether the vehicle was safe to drive. The contact had not experienced a failure.

NHTSA ODI 11699800

The contact owns a 2024 Jeep Wrangler. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11699827

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM), 25V741000 (ELECTRICAL SYSTEM), and 25V766000 (ENGINE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. The contact stated that three weeks later the contact received the first recall notification. The contact stated that the dealer refused to provide the contact with a loaner vehicle because the contact was unable to recreate the failure. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure persisted, and due to safety concerns, the contact no longer felt safe while driving the vehicle. The failure mileage was 89,499.

NHTSA ODI 11699961

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available and were expected to arrive in the first quarter of 2026. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11699230

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to perform the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the matter. The contact had not experienced a failure.

NHTSA ODI 11699254

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11699275

The drive indicator suddenly started flashing, the red wrench light came on, the check engine light came on. I pulled over a little on the road and put the jeep in park. I was unable to move the vehicle. It would not come out of gear. I had to turn the jeep off. Then restarted it and was able to get it into gear however the check engine light remained on.

NHTSA ODI 11697816

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at various speeds, the check engine warning light was illuminated, and the vehicle lost motive power. The contact was able to pull over to the side of the road, and the vehicle was restarted. The contact stated that the failure also occurred while reversing into a parking lot. The contact stated that the vehicle was able to restart, but jolted backward and forward upon restarting. Additionally, the contact was unable to unlock the vehicle while using the key fob on several occasions. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System), which the contact related to the failure; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 12,000.

NHTSA ODI 11697871

I have had this vehicle in for repairs four times since it was leased in 2024 for electrical failure. I contacted Jeep Stellantis and they have not responded. They have been reported to the BBB. This vehicle has proven unsafe.

NHTSA ODI 11697594

Vehicle while driving using adaptive cruise control will sometimes fail to recognize stopped vehicles directly in front of the vehicle, within standard detection range. Continue to accelerate rapidly towards a stopped vehicle and fail to slow, stop, or activate emergency braking requiring driver intervention. Commonly occurs when following a vehicle slowing due to traffic, the vehicle in front that is being accurately tracked will change lanes- there will be another vehicle in front that may be stopped. The Jeep accelerates failing to see the stopped vehicle. This condition occurs once every couple of days.

NHTSA ODI 11697804

Follow-Up to Complaint #11696210 This is a formal update to my original safety complaint regarding my 2024 Jeep Wrangler 4xe (VIN: [XXX] ), which suddenly decelerated from 50 mph to 10 mph on October 11, 2025 — a terrifying incident that occurred immediately after an over-the-air (OTA) Uconnect software update. Since submitting the original complaint, Jeep/Uconnect confirmed that my vehicle was affected by the faulty OTA update, but they have refused to provide any documentation of what occurred. They admitted the update was involved but claimed they had “no access” to the engineering or software details. They referred me back to the dealership, which had originally denied any recall existed and still has not provided a clear explanation of what was done. I have made repeated attempts to escalate my case through Jeep, Uconnect, and Stellantis, but: -My case was closed prematurely despite the seriousness of the issue -No one will provide documentation of what software version was installed, rolled back, or repaired -No one will confirm whether the recall fix was fully implemented -All email escalation contacts have since been removed I’ve been left without answers and with growing concerns about my safety in this vehicle The recall issued days after my incident matches exactly what happened to me, yet I’ve been treated as though this was an unrelated or minor issue. It was not. I was extremely lucky I wasn’t in heavy traffic when the malfunction occurred. I am urging NHTSA to further investigate Jeep/Stellantis's handling of this recall, including their lack of transparency, poor documentation practices, and refusal to provide consumers with the information they need to feel safe in their vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11696805

I am submitting this formal escalation request regarding my 2024 Jeep Wrangler Rubicon 4xe (VIN XXX). My vehicle has an extensive and well-documented history of mechanical failure, unresolved safety concerns, and open recalls without available remedies. I am requesting immediate senior-level review and written confirmation of the vehicle’s current stop-sale / stop-drive status and repair pathway. Timeline of Key Events February 9, 2024 — Full Engine Replacement: At approximately four months old, the engine failed completely and required a full replacement at Mullahey CDJR. Vehicle was inoperative for 28–29 days. Stellantis Case #XXX(“Gigi”) was opened. I reported significant inconvenience, lack of a comparable rental, and concern about future reliability. October 2024 — Second Breakdown / Powertrain Issues: Vehicle experienced additional engine and powertrain failures resulting in renewed service delays. Stellantis Case #XXX(2024) was opened. Case managed by Dustin Keyes (ext. XXX). Issues included loss of power, extensive repair wait times, and no clarity on whether the vehicle was placed under a formal stop-sale / stop-drive hold during the repairs. October 2025 — Active Federal Safety Recall: The vehicle is now listed under NHTSA Recall 25V-710 (Stellantis A7C) — “Recall Incomplete – Remedy Not Yet Available.” Defect involves loss of motive power while driving due to internal communication failures between the HCP and TBM modules. There is no current remedy, creating an ongoing safety risk. Conflicting Case Status Oct 27 2025 7:30 a.m. PT: Customer Care agent Gerry confirmed Case #XXX is open and assigned to Patricia Miller. Oct 28 2025 10:42 a.m. PT: An email from warrantynotice@stellantis.com stated that “there is no active case open for you or manager handling your file.” As of today, no one from Stellantis management or the assigned case handler has contacted me.

NHTSA ODI 11696528

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact stated that several unknown failure codes were displayed. The vehicle was restarted. The contact stated that the failure had occurred several times. The failure had occurred after unknown software updates were performed. In addition, the contact stated that the software updates were performed every 10,000 miles. In addition, the contact stated that the second time the failure occurred, the check engine warning light illuminated, and the vehicle lost motive power but was able to be restarted. The vehicle was taken to O’Reilly’s, and a diagnostic test was performed. The contact was informed that the diagnostic code was unknown. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,010.

NHTSA ODI 11695469

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. In addition, the contact stated that an error message to “Shift to Park to Start Vehicle” was displayed. The contact stated that the vehicle failed to move forward while the gear shifter was shifted to drive(D). The failure had occurred while exiting the apartment complex. The contact's minor child was inside the vehicle during the failure. The contact stated that an unknown software update had been performed the weekend before the failure. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,353.

NHTSA ODI 11693600

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 30 MPH, the vehicle lost motive power with the message "Place Vehicle in Park to Restart the Engine" displayed. The contact initially pulled over and successfully restarted the vehicle; however, the failure reoccurred an additional three times after the initial failure. Prior to the failure, the contact stated that the U-Connect OTA software update was performed on the vehicle. The contact was uncertain if the update was related to the failure. The contact drove the vehicle to the dealer with the check engine warning light illuminated. The vehicle remained with the dealer, undiagnosed and unrepaired. The manufacturer was notified several times about the failure, but the contact was not offered any assistance. The failure mileage was approximately 25,000. The VIN was not available.

NHTSA ODI 11693296

JEEP 2024 Wrangler 4XE HYBRID EXPLODED VIN# [XXX] On [XXX], just before [XXX], our 2024 hybrid vehicle began emitting smoke while parked in our attached garage. Thankfully, our smoke alarm alerted us - my wife discovered it was coming from the garage and immediately called 911. Police arrived within minutes and were able to push the car out of the garage. Shortly after that, the vehicle caught fire. First responders later told us that if my wife had not acted quickly, the fire could have easily spread to our home—potentially resulting in a total loss, or worse, endangering our lives if it had happened while we were asleep. It took four hours of continuous firefighting to manage the flames. The Hazmat team explained that this was due to “thermal runaway”, a dangerous chain reaction in lithium-ion batteries where heat builds uncontrollably, leading to fire or even explosions. These types of fires can’t be extinguished conventionally—they must burn out once the chemical reaction is complete. Some Important Context: This vehicle is the same year, make, and model as those recently recalled for hybrid battery fire risks. However, our VIN was not included in the recall—something we now believe may have been an oversight, as the circumstances appear nearly identical. Back in June, the car had another serious issue: it shut down completely despite a full gas tank and a 50% EV charge. It had to be towed to the dealership, and was returned to us a day or 2 later, marked as “repaired.” After the fire - I reviewed the service paperwork, we found that the specific error code pointed to unstable hybrid battery voltage—a potential sign of a failing battery pack. According to documentation on that error code POB24, complete replacement of the hybrid battery is considered the only safe fix. That repair was never performed—and worse, we were never informed of the severity of the issue. This negligence should be addressed as it almost killed us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11690069

Battery under back seat exploded causing the vehicle fire that destroyed inside of the jeep on 8/31/25 in front of my garage while charging. Vista Fire inspector made an report. Defective battery inside the vehicle.

NHTSA ODI 11685879

The contact owned a 2024 Jeep Wrangler. The contact stated that while the vehicle was parked in the driveway and charging, the battery caught on fire. The vehicle was unoccupied. The contact stated that the entire vehicle was on fire. The contact stated that the fire department and Hazmat arrived. The fire department extinguished the fire. The vehicle was a total loss. The contact stated that the failure was due to a thermal reaction in the battery. The contact stated that the fire report was not available. The vehicle was loaded into a secure container and towed to the local tow yard. The contact stated that the fire department and Hazmat team recommended the vehicle be stored in a container for safety precautions. The manufacturer was made aware of the failure. The contact was informed that there will be an investigation. The failure mileage was approximately 31,000.

NHTSA ODI 11684831

The contact leased a 2024 Jeep Wrangler. The contact stated that while his wife was driving 65 MPH, there was an abnormal sound coming from the vehicle. The contact stated that on a separate occasion, the rearview camera displayed a distorted image while the vehicle was in reverse(R). The vehicle was taken to the dealer; however, no cause for the failure was found; however, an unknown part was replaced. The contact stated that the failure persisted. The vehicle was not repaired. The vehicle remained at the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 100.

NHTSA ODI 11650242

The engine began sounding like a diesel and pushing the gas pedal made the car surge/lurch. Then, while driving in rush hour traffic, the car went into what I now know is called “limp mode” where I could not accelerate and I received a warning that told me to pull the car over.

NHTSA ODI 11648165

I came home shortly before 4pm on [XXX] and plugged in my 2024 Jeep Wrangler 4xe inside of the garage. I closed the door and about 45 minutes later noticed smoke in the yard. We then realized it was coming from inside our own garage and the car engine compartment was on fire and called 911 just before 5pm. The fire department arrived quickly and gained access to the garage. They removed the car from the power source and extinguished the fire. The most damage was seen in the driver's side engine compartment. There was also property damage including smoke and fire damage inside of the garage and to the contents of our garage. The Fire department stayed with us until the tow truck company came to get the car. Two weeks prior to the fire, this car was in for service at the Jeep dealership on Monday [XXX]. The check engine light was on related to cooling for the EV motor. While the check engine light was on, the car would not use the EV mode at times with a warning "Electric Mode Unavailable Cabin Cooling or Heating". This put my family at huge risk; we are lucky that we were home to notice the fire and that no one was hurt in the fire. We are also living with the toxicity of the burn of the lithium ion battery and electric plastic components next to our house, on our property. It caused a huge amount of stress and fear for my children who recently went through 2 evacuations with the Eaton fire. The Jeep is available for inspection. It is being stored at the lot of the tow truck company for inspection by the insurance company and Jeep. The Fire department completed a Fire investigation report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11648015

2024 Jeep Wrangler 4xe VIN: [XXX] I have driven 4 other 4xe 2024 in the last two months as rental cars and have noticed my jeep is not performing anywhere near the other four, I have driven. Seems like my jeep isn’t tuned correctly or the engine/transmission has an issue. Engine: -When starting and as engine warming up it shakes the care periodically. There are times when it will shake the car as it heats up, rocking the car slightly and you can hear the engine make a weird knocking noise. -This also occurs when in E-Save mode and charging the battery is selected. The engine does not idle smooth all the time and sometimes runs rough then goes back to normal -There does not seem to be much torque Transmission: -The 1st – 3rd gear shift at high RPM times even when barley giving it any gas. -The transmission shifts down into 2nd gear at around 18-20 mph when gradually slowing down in traffic causing the jeep to slow down quickly and throws you forward. If you catch it during its shift (which is longer than any other gear) it will slam into 2nd and then back into 3rd gear. You lose power as it takes several seconds to complete the shifting. -The gear I feel should smoothly shift into and out of 2nd at around 15 mph, like it does in the cars I rented. oDoes the shift timing need to be remapped or reset? Software update: -The software update pushed on the home screen several weeks ago to update the camera, and some other items has caused my gauge cluster to flash a lot when using CarPlay GPS. In stead of the turn by turn on the cluster it flashes. I continues to have issue and causing me to lose power or significantly slow down and not able to accelerate in Atlanta traffic. Something is wrong with this Jeep brand... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11647660

On three occurrences I was driving my vehicle and it suddenly and abruptly stopped in the middle of traffic. The entire vehicle shut down and would not drive or move forward. It was terrifying as on one of the occasions I had my son with me and he was slammed back into the seat. We have reached out to the dealership who insists there is nothing wrong with the vehicle. It is a safety hazard and we are lucky that my family and no one else has been harmed or seriously injured because of these incidents. We don’t know what to do as Jeep is taking no responsibility and we are afraid to drive the vehicle as it is a ticking time bomb. There is a recall for this issue on different year models but the dealer will not acknowledge that there could be any problem. The service light has been on and off intermittently.

NHTSA ODI 11643790