What 334 owners told NHTSA about the 2019 Ford Fusion Hev

Coolant leak issue that caused the check engine light to turn on. This defect is present within these 2019 Ford Fusion Hybrids with EcoBoost engines. My safety and the safety of my passengers was put at risk since this defect can cause coolant to leak into the cylinders, leading to corrosion, misfires, engine failure, and even potential car fires. My mechanic gave it a diagnostic check and the following issues were detected: Random Misfire Detected- Not Current DTC, Cylinder 2 Misfire Detected- Warning Lamp On, and Misfire Detected on Startup (First 1000 revolutions) - Pending DTC. He also noted that the coolant level was low. I reached out to my local Ford service department and they wouldn't assist me with this serious concern.

NHTSA ODI 11600214

The contact owns a 2019 Ford Fusion. The contact stated while driving 25 MPH, the vehicle started shuddering. The check engine warning light was illuminated. The vehicle was taken to two independent mechanics, where the spark plugs and two coil packs were replaced; however, the failure persisted. The vehicle was taken to a third independent mechanic, where it was diagnosed that cylinder #2 and #3 were misfiring due to coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,500.

NHTSA ODI 11599197

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30 MPH, the transmission malfunctioned and erroneously shifted into the neutral, causing the vehicle to drastically decelerate. After restarting the vehicle, the failure had self-corrected. The following day while driving, there was a rattling sound coming from the transmission, and vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 102,000.

NHTSA ODI 11597455

The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, there was an abnormal knocking and clicking sound coming from the vehicle. The contact stated that the noise became louder with the air conditioner in the on position and approaching a stop. The vehicle was taken to the local dealer, where it was diagnosed that there was crack on the flex plate. Additionally, there was a coolant leaking in the short block, and the vehicle was repaired at the same local dealer. The Warranty company was contacted and declined the repair. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 145,000.

NHTSA ODI 11593865

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was blue smoke coming from the exhaust pipes. The check engine warning light was illuminated. The vehicle was driven to the residence and parked. The contact stated that on another day after starting the vehicle, there was blue smoke coming from the exhaust pipe and the engine seized. The vehicle was towed to an independent mechanic where it was diagnosed with internal damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,000.

NHTSA ODI 11592691

The contact owns a 2019 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed a misfire in cylinder #3. The vehicle was not repaired. The independent mechanic related the failure to Ford Customer Satisfaction Program: 21N11. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,690.

NHTSA ODI 11592403

The lane keep assist does not work basically , it can't detect the lines , due to the recall I can't charge my car which I paid much more than regular ford fusion. To be able to use the Electric miles and save on gas , also the 3G modem stopped working and ford has no fix for that , took it to different dealers and they say even if I replace the old modem with a new 4G, (paying out of my own pocket !!) most likely the app and remote connection will not work .

NHTSA ODI 11591440

I was driving down the road like normal and then it stopped wanting to go. The screen on the dash said see manual and had a little orange wrench. The car stopped going. It was still running but I pushed on the gas and it wouldn’t go. I stopped and the car was running rough. I turned it off and then turned it back on. The problem went away and it drove like normal again.

NHTSA ODI 11591235

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

NHTSA ODI 11591338

Transmission issues rise no matter how many times I fix it. Last time I drove it the transmission lock up the front wheels at 45 MPH nearly causing a head on collision with me and my girlfriend and little brother in the car

NHTSA ODI 11590044

I received a recall notice in June 2023 from Ford announcing a recall for my 2019 Ford Fusion Energi plug-in hybrid. The notice stated that there is a chance of fire from the high voltage battery and BCM (battery control module). Ford stated a fix will be issued. This was over 1 year ago. The interim remedy from Ford is asking all 2019-2020 owners to stop charging their vehicles until a fix is issued. This disables a large portion of the car's functionality, performance and efficiency. As Fusion Energi owners, we paid a hefty premium for a PHEV, and instead we have a very inefficient and poor performing standard hybrid. Ford has not communicated any updates in the past 8 months, and when I call dealers there is no indication of when a fix will be made available. I'm ready to give up. If you are looking to purchase a used 2019-2020 Fusion Energi, I suggest you wait until there is a resolution for this issue.

NHTSA ODI 11590126

I was notified in July of 2023 of a recall on the battery energy recall module for this vehicle. I purchased this vehicle to charge and have a gas backup. As a result of reading reports of the potential fire due to charging the vehicle and the notice to not charge the vehicle for safety reasons, I have not been able to use the battery and fuel efficiency part of this vehicle. Again, this is the reason for purchasing the vehicle and paying more for the car. I have contacted Ford and there is no fix in the near future. I am only told to continue to use the vehicle in gas mode. This is not an acceptable response and remedy for their issue. The vehicle value has now drastically reduced as no one wants to purchase a hybrid they cannot charge.

NHTSA ODI 11589665

I could not find a link for complaints, so I am reporting a complaint here. I got a notice of recall in July 2023 (NHTSA Recall 23V-440) for this vehicle and almost a year later there is NO fix or updated communication on whether the Battery Energy Control Module for this vehicle can be modified to be made safe. I was told to stop charging the car due to a possible fire hazard, and this defeats the purpose that I purchased it for in the first place. I have been forced to buy (increasiingly expensive) gasoline for the past 10+ months whereas before the recall, I almost never purchased gas - just charged the car. I want to make a formal complaint against Ford Motor Corporation for their lack of action and communication on the status of this problem and when it is likely to be solved. Thank you.

NHTSA ODI 11589760

Last year on or about May or June 2023, I received a Safety Recall 23S33 from Ford. I had experienced a similar recall with my 2018 Chrysler Pacifica PHEV. Up until the time a fix was identified, Chrysler offered monthly debit cards of $200 to compensate for additional expense of gasoline that would not have been incurred but for the recall. Later, Chrysler offered reimbursement for the the additional expense of a rental vehicle. The only benefit or compensation for the inconvenience and expense of not being able to charge my 2019 Ford Fusion PHEV is a single $200 debit card sent during the holiday season in late 2023. I have called Ford asking the status of a fix as well as any customer benefit available for this recall for which I was told my Ford there was none. This month will be one full year since the recall and Ford has failed to 1) provide periodic updates on the status of a fix, 2) provided any customer benefit such as debit cards, rental car reimbursement, or buy back benefit. I am extremely concerned that if the NHTSA does not immediately sanction or fine Ford for - at best - poor customer service or - at worst - negligent business practices, the result will be little to no incentive for automobile manufacturers to promptly rectify defective parts in their vehicles or, even worse, little to no incentive to avoid manufacturing vehicles with a foreseeable risk of serious defects. Given almost an entire year since the recall, I strongly advocate that the NHTSA take immediate and meaningful action on behalf of impacted Ford customers to require Ford to provide cash compensation (debit cards), reimbursement (for alternative car rental), or customer friendly buy-back options for those subject to the recall since May 2023.

NHTSA ODI 11589448

My car started running funny and overheating which took it to the dealership where we purchased it from and they said that the coolant was leaking into the engine which we had to take to ford also to confirm and they said they same thing but wasnt covered under warranty. There is a tsb bullentin on all kinds of fusion to have this problem fixed which my vin number isnt on that list so Im without a car for over 9 months because I cant afford to spend 8000 on a engine when the car isnt that old and I just paid 24000 dollars for it. I would love to know how to get my car on list because it was manufactered at the same plant as the other fusions with tsb and on the same dates so why isnt my car on this list

NHTSA ODI 11588486

I got a notice of recall 10 months ago for this vehicle and there is no fix or updated communication on whether the Battery Energy Control Module for this vehicle can be modified to be made safe and I have told to stop charging the car which defeats the purpose why I purchased it in the first place. Wanted to make a formal complaint against Ford Motor Corporation for their lack of action and communication on when this problem is to be solved.

NHTSA ODI 11587979

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently while driving at 25 MPH, the contact stated that an abnormal, popping sound emitted from the vehicle. An unknown "red triangle" and an unknown warning message also appeared on the instrument panel. The cabin began to fill with heavy grayish smoke as the contact and her husband immediately exited the vehicle. The authorities were called to the scene and disconnected all electrical wires from the vehicle. No fire was reported. A police report was filed. The contact's husband, who recently had surgery on his left rotator cuff, fell on his left shoulder upon exiting the vehicle. The contact's husband sought medical treatment from a doctor who examined the shoulder; no additional injuries were discovered; however, the contact's husband sustained additional pain upon falling from the vehicle. The vehicle was initially towed to an independent mechanic where upon examination, the mechanic recommended that the vehicle be taken to a dealer. The vehicle was then towed to the dealer where it remained in their possession for an inspection. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle had yet to be repaired. The failure mileage was 48,000. VIN tool confirms parts not available.

NHTSA ODI 11587651

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine overheated. While starting the vehicle, the vehicle was shaking abnormally. The engine coolant temperature was elevated, and the vehicle stalled. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine and that the coolant was leaking into the cylinder. The vehicle was not repaired. The vehicle was taken to another local dealer, Kerry Chevrolet (7500 Alexandria Pike, Alexandria, KY 41001) where it was determined that there was a coolant intrusion into the cylinders. The vehicle was not repaired. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 75,000.

NHTSA ODI 11587666

Major safety concern. The vehicle gets stuck in first gear while the engine is running and the brake is released. It used to only do it when the vehicle had the engine auto-shut off featured turned on but now it does it permanently. I stopped driving the vehicle because there is a high risk of causing an accident.

NHTSA ODI 11587100

The coolant leak causing the engine to overheat and become damaged.

NHTSA ODI 11587122

Coolant intrusion into cylinder #2, ford knowingly placed bad engines into vehicles including my 2019 ford fusion

NHTSA ODI 11586889

The contact owns a 2019 Ford Fusion. The contact stated that while driving at approximately 45 MPH, the engine temperate HOT warning light illuminated. The contact stated that the engine started shaking and the vehicle stalled. The contact was able to drive a short distance to the residence. The contact stated that an independent mechanic inspected the coolant fluid but there were no visible leaks. The mechanic refilled the coolant, but the coolant reservoir was empty the next day. The contact stated that failure persisted and there was white smoke coming from the rear side of the vehicle. The engine overheated warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was unknown.

NHTSA ODI 11585447

Coolant is leaking into the engine. It’s also recalled on every fusion but mine and I’ve been without a car For so long because of this.

NHTSA ODI 11584344

Hello. Recently it was discovered by my mechanic when they were doing an oil change that there was a crack discovered between the engine and transmission. This crack appeared to be a part of the flex plate which has been causing transmission fluid to leak and ultimately losing power in some cases when driving. When doing research, my vehicle did not come up under recall looking everywhere I could with my VIN#. I’m afraid for my safety and the safety of my family. A picture uploaded below will show the crack and some transmission fluid visibly leaking. Please help. My vehicle currently has 55,646 miles.

NHTSA ODI 11584195

On 3/26/24 I was driving home on the interstate and the vehicle lost power and started to smell like burning plastic. I barely got the car on the side of the road when it stopped moving. It was towed to Ford and they confirmed that it was due to the recall. I was very luck this did not cause an accident

NHTSA ODI 11584142