What 334 owners told NHTSA about the 2019 Ford Fusion Hev

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to Auto Zone where it was connected to a diagnostic machine and failure codes retrieved indicated that the failure was cylinder failure and a coil pack. The contact was informed that the cylinders and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with cylinder and head gasket failure. The vehicle was not repaired. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 143,000.

NHTSA ODI 11676983

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 60 MPH, there was an abnormal rattling sound coming from the engine compartment. While the vehicle was stopped, the vehicle started shaking abnormally. On one occasion, while driving 10 MPH, the vehicle stalled. The vehicle was not able to be restarted and remained at the location for almost a week. The vehicle was then towed to the residence. The vehicle was taken to a dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed and determined that the flex plate was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000.

NHTSA ODI 11676130

The car would periodically have white smoke coming out the exhaust I assumed it was bad gas and then all of a sudden it just had a ton of white smoke ended up being the the head gasket to the small block was bad and defective and Ford knew about it and did nothing about it. There was a safety performance alert, which I did not receive.The car is only six years old and I just paid it off.

NHTSA ODI 11670396

The contact called on behalf of his girlfriend who owns a 2019 Ford Fusion Hybrid. The contact stated that while his girlfriend was driving 70 MPH, the automotive power was reduced. The message "Pull Over" was displayed, and the check engine warning light was illuminated. The driver immediately pulled over and restarted the vehicle. The vehicle was taken to an unknown local dealer to be diagnosed, and the dealer advised the contact that additional diagnostic testing was required to determine the cause of failure. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11669455

The contact owns a 2019 Ford Fusion. The contact stated that while having a routine oil change, the mechanic observed a leak in the oil pan. The vehicle was taken to three dealers and one independent mechanic where it was diagnosed that there was an oil pan gasket leak and the oil pan gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11668962

Coolant leakage (no warning light/alert for driver) cause significant damage to engine block. Damage lead to cylinder misfiring and oil leakage. Oil leakage/check engine light occurred same day, prompting scheduling service at Ford dealership. Ford service center states short block needs replaced and car is not safe to drive. Upon research, this is a known issue for this make/model/year and has an open customer satisfaction program that covers the cost of repairs. However, both service center and Ford Customer Service state this vehicle's VIN number is not included in the repair program, despite acknowledging this is the same problem addressed in the repair program. Ford Customer Service recommended submitting this problem and the car's VIN to NHTSA for possible inclusion in the outstanding recall.

NHTSA ODI 11667382

A check engine light came on and our mechanic ran diagnostics to find that there was antifreeze leaking. He said it could be the head gasket but we needed to take it to Ford dealership. We took it in and were told that it is indeed leaking coolant into cylinder due to a crack in the cylinder wall. I am the original owner and have kept up with all maintenance in the 6years I have owned the car. I was told that Fors is “aware” of these issues.

NHTSA ODI 11667543

The contact owns a 2019 Ford Fusion. The contact stated that while coming to a stop, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the flex plate, torque converter, and front pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

NHTSA ODI 11664817

In 2020, I received a notice from Ford that my 2019 Ford Fusion had a Customer Satisfaction Program repair. I took the vehicle to an authorized Ford Dealer in April of 2020 to have the repair completed, which to my knowledge was completed by the service technicians at Ford. Today, my car broke down while I was traveling to work. I was able to get it to an authorized Ford service dealer and they informed me that my engine was going to need to be replaced due to coolant leaking into the engine. According to Ford, they are not willing to help with the cost of fixing the engine, since my mileage is past what is stated on the CSP notice, even though this was supposedly fixed 5 years ago, way before the mileage that was required and the car was still under warranty. Now, I'm stuck trying to figure out how to pay for a new engine, when Ford knew about this issue and is unwilling to help their customers even when they do the right thing.

NHTSA ODI 11661964

coolant intrusion in engine with less than 7 years of life and under 84k miles. wont replace engine with the program because it didnt get the pcm update beforehand. Never got a letter for it and my vin doesnt say im apart of the program even though my car was build in the time frame and plant that they had this coolant intrusion issue.

NHTSA ODI 11660478

Coolant intrusion that Ford knows happens with these cars even with maintenance now they want me to pay 10k to get a new Engine with an updated part.

NHTSA ODI 11658779

Ford 2.0L EcoBoost engine. 2017-2019 Fusion. Also, in 2 other Ford and Lincoln models. I bought 2019 Fusion used and car has just under 69000 miles. Due to a known engine defect there can be coolant intrusion into a cylinder. In my case #2 cylinder. See TSB # 22-2229 from Ford. Check engine light came on. took to dealer and replaced 1 ign coil and 4 spark plugs. Thought issue resolved until check engine light came back on. Returned to dealer and advise that engine needed replacement. If continued to operate engine could lock-up while driving thus creating a safety for myself and others on the highway. Ford knows of this defect caused by their design of the block.

NHTSA ODI 11656634

The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle stalled. There were no warning lights illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed that the flex plate was loose. The vehicle was then towed to a dealer, where it was diagnosed with a cracked flex plate. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 56,660.

NHTSA ODI 11654850

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire, with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 108,831.

NHTSA ODI 11651766

The contact owns a 2019 Ford Fusion. The contact stated that while starting the vehicle, there was a loud clanking noise coming from the engine compartment, with the check engine and transmission warning lights illuminated. The vehicle was able to restart. The vehicle was towed to the dealer, where it was diagnosed and determined that the flex plate had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,000.

NHTSA ODI 11651338

The failure occurred in the engine block or head gasket of the 2.0L EcoBoost engine, leading to coolant intrusion into the cylinders. Yes, the affected engine components were inspected by local dealer and confirmed long block issue. The safety of the driver and others was put at risk due to the potential for: Sudden engine misfire or stalling, which could lead to a loss of power while driving. White smoke from the exhaust reducing visibility for other drivers. Engine overheating, which could cause a breakdown in traffic or on highways. Yes, the problem has been reproduced and confirmed by a Ford dealer and/or independent service center through diagnostic tests, which identified coolant intrusion into the cylinders. The vehicle has been inspected by the manufacturer’s authorized dealer during diagnostic testing to confirm the issue. It has not been inspected by police or insurance representatives. Yes, warning lamps and other symptoms appeared prior to the failure, including: MIL (Check Engine Light) with DTCs such as P0300-P0304 White exhaust smoke, indicating coolant burning in the engine. Engine running rough, especially during cold starts. Low coolant level, requiring frequent refills, with no visible external leaks. These symptoms first appeared [insert time frame or mileage if known].

NHTSA ODI 11650523

1.5 liter Engine built in 2019 has Antifreeze Leaking inside cylinder 1 needs Complete Engine. Also a recall on Electrical System propulsion System and Traction Battery Management System ENERGY Control Module Part Number: 23533.

NHTSA ODI 11650298

In 2023 I was experiencing engine issues. There was a check engine light that continued to come on signaling a cylinder misfire. I replaced the sparkplugs and coils however the issue persisted so I made an appointment to bring it to a Ford Dealership. The Ford dealership contacted me to advise that the issue I was experiencing is a known issue with the Ford Ecoboost motor where coolant ends up leaking into the cylinders causing a failure. This is a huge detriment to safety because I could have had a vehicle fire, or my car could have seized up on the highway while I was driving had I not gotten this to a dealership. I contacted Ford regarding the issue and their response was alarming. Since I was slightly over my warranty my vehicle was not covered for any repairs and they would not address the issue despite it being a known problem with these motors. I was stuck with a 7,000 dollar repair bill and "save your receipts and hope for the best" from Ford. Their negligence was alarming and after doing much research I have found that there still was not a recall issued and many people have experienced this issue.

NHTSA ODI 11648249

Coolant leak in engine

NHTSA ODI 11640228

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine was overheating with the temperature warning light illuminated. The vehicle was restarted, and the contact added coolant to the coolant reservoir; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 86,300.

NHTSA ODI 11638087

The contact owns a 2019 Ford Fusion. While the contact's son was driving at an undisclosed speed, the cruise control failed to function as intended. The contact stated that the vehicle was shaking erratically, and the brakes independently activated. Additionally, the check engine warning light was illuminated. The contact stated that the failure had occurred while her son was driving on a busy highway. The vehicle was pulled over to the shoulder of the roadway. The vehicle was towed to the dealer where it was diagnosed with a failed electric actuator. The contact was informed that the electric actuator, gaskets, and spark plugs needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 82,000.

NHTSA ODI 11635845

The contact owns a 2019 Ford Fusion. The contact stated that while depressing the accelerator pedal, there was a loud whining sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine flex plate had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 64,000.

NHTSA ODI 11633403

The contact owns a 2019 Ford Fusion. The contact stated while operating the vehicle, there was an abnormally severe shaking and vibration coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the flex plate was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,547.

NHTSA ODI 11633435

a coolant leak in my 2019Ford Fusion cause significant corrosion within the engine due to the coolant leaking into the cylinders, and now I have to pay out of pocket to replace the engine, a known problem that ford is aware of with their cars.

NHTSA ODI 11632302

2019 Ford Fusion SE 1.5L. Not made aware of CSP on my car. Have dealer notes saying my car wasn’t listen in OASIS for notification. Although when I found the CSP online my car is an “affected vehicle”. I now have low coolant, white exhaust smoke and severe knocking from my engine. I had a first ever reported issue to the dealership in 05/2023 where my car stalled out and dash lights illuminated. They ran codes and the only documented code in the service paperwork was P0222. They found a “chaffed wire”. They did not upgrade my PCM. Although by 05/2023 that was the recommendation on the CSP for the dealership to do after previously failed bandaid fixes by Ford. My car will be going to the dealership on 12/9/24 to address my concerns and request all of my detailed service records. And really figure out why exactly the dealership didn’t complete ANYthing issued in the CSP especially when I was taking my car to the dealership for routine maintenance. I am within the 6 or 7 years and 84k miles or whatever it is now. It continuously changes but honestly I am quite upset that faulty engines aren’t being recalled by Ford but Ford will issue a recall on BACK UP CAMERAS. Like seriously. Engine > camera A faulty back up camera is probably not the same level of fire/safety risk as the faulty engines Ford continues to refuse to recall.

NHTSA ODI 11629480