What 334 owners told NHTSA about the 2019 Ford Fusion Hev

The contact owns a 2019 Ford Fusion. The contact stated that upon start the vehicle, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the head gasket was faulty and needed to be replaced. Additionally, the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.

NHTSA ODI 11676252

The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the engine overheated with the check engine warning light illuminated. The vehicle was taken to the local mechanic who replaced the water pump however, the failure persisted. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 75,000.

NHTSA ODI 11674196

The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was shaking abnormally at start-up. The vehicle was taken to the dealer however, a cause for the issue was not found. The failure persisted, and the check engine warning light illuminated. The contact's husband replaced the spark plugs and ignition coils; however, several days later, the failure reoccurred, and the spark plugs, and ignition coils were replaced an additional three separate times due to the persistent failure. The vehicle was then taken to an independent mechanic where a diagnostic test indicated that there was coolant intrusion into cylinder #3. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.

NHTSA ODI 11673948

The contact’s daughter owns a 2019 Ford Fusion. The contact stated that when the vehicle was started, the check engine warning light illuminated. Additionally, the messages "Engine Overheated" and "Service Now” were displayed. The contact’s daughter attempted to drive the vehicle, but the vehicle had shifted into "LIMP Mode". The vehicle was pulled over into a parking lot and restarted, but the failure persisted. The vehicle was taken to the residence where a handheld diagnostic machine retrieved information that the cylinder head was over temperature. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11673289

The contact owns a 2019 Ford Fusion. The contact stated that upon start of the vehicle, an "Engine Coolant Overtemperature" message appeared on the instrument panel and the Ford Mobile App. The contact attempted to drive the vehicle to an independent mechanic; however, the vehicle hesitated upon depression of the accelerator pedal. The contact drove the vehicle back to the residence and used a code reader to retrieve the "Cylinder Head Over Temperature" message. The contact's stepfather called the dealer and was informed hm that there was an undisclosed recall; however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11673293

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 82,000.

NHTSA ODI 11654533

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire, with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 108,831.

NHTSA ODI 11651766

The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 30-35 MPH, the "Engine Coolant Overtemperature" message was displayed on the instrument panel. The accelerator was depressed and failed to respond as intended. The vehicle started losing motive power. The contact was able to coast to the side of the road. The contact inspected the vehicle and noticed that there was no coolant inside the reservoir. The contact added coolant to the vehicle. The vehicle was restarted, and the contact drove to the residence; however, the failure recurred, and the coolant reservoir was empty. The vehicle was taken to the dealer, and it was diagnosed and determined that the radiator had failed. The vehicle was repaired. The dealer diagnosed the vehicle again and confirmed coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was approximately 38,500.

NHTSA ODI 11649331

The contact's daughter owns a 2019 Ford Fusion. The contact stated that the vehicle failed to start on the first attempt. The contact stated that once the vehicle was started, there was a white-colored smoke coming from the exhaust pipe. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic and was diagnosed with cylinder #2 misfire. The spark plugs were replaced; however, the failure persisted. The vehicle was then taken to a dealer where a diagnostic test was performed, and the result was coolant intrusion into cylinder #2. The contact was informed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.

NHTSA ODI 11647815

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle shuddered and loss automotive power. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the independent mechanic where it was diagnosed that the coolant reservoir tank needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a different independent mechanic where it was diagnosed that the engine needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.

NHTSA ODI 11647864

See attached document for complaint.

NHTSA ODI 11644785

The contact's wife owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shuddered abnormally. The contact discovered that smoke was coming out of the exhaust. The contact researched and was made aware of an unknown recall however, the VIN was not included. The vehicle was taken to a dealer where it was diagnosed that there was internal coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,900.

NHTSA ODI 11631619

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle went into limp mode with the check engine warning light illuminated. The contact pulled the vehicle over to the side of the side. The contact inspected the vehicle with a vehicle scanner and received two error codes p0302 -cylinder misfiring and p1299 – cylinder overhead failure. The vehicle was towed to the dealer where it was diagnosed that coolant leaked into the cylinder which caused the long block to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139, 870.

NHTSA ODI 11628899

The contact owns a 2019 Ford Fusion. The contact stated that upon inspection it was discovered that coolant level was extremely low. While driving at various speeds, the vehicle would not properly accelerate, with white exhaust smoke coming from the vehicle. The vehicle then failed to start and was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 115,000.

NHTSA ODI 11626566

The contact owns a 2019 Ford Fusion. The contact stated while driving at approximately 65 MPH, the engine started running rough and then the vehicle stalled. The contact stated that the vehicle was blowing white smoke from the exhaust and was idling rough while starting the vehicle in the morning. The contact stated that the "Coolant Overheating" warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block. The mechanic recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB: 19-2346 - Coolant Intrusion into the Engine Block (Engine and Engine Cooling). The failure mileage was approximately 83,000.

NHTSA ODI 11626471

The contact owns a 2019 Ford Fusion. The contact stated that there was a significant amount of smoke coming from the exhaust pipe at start-up. There was no warning light illuminated. Additionally, the contact stated that the vehicle had experienced excessive coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine block. The mechanic determined that the engine block needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and informed the contact the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11625882

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle would misfire, with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the cylinders of the engine which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

NHTSA ODI 11619982

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle jerked abnormally with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 50,879.

NHTSA ODI 11616884

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle shuddered. The check engine warning light was illuminated. The contact was constantly adding coolant to the coolant reservoir. The vehicle was taken to a dealer and the contact was informed that coolant was leaking into the engine. The vehicle was repaired. The contact researched online and became aware of an unstated NHTSA Campaign Number; however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 80,000. The VIN was not available.

NHTSA ODI 11615613

The contact owns a 2019 Ford Fusion. The contact stated while operating the vehicle, the check engine warning light illuminated and remained illuminated with the engine overheating. The vehicle was taken to the local dealer who diagnosed an internal engine coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.

NHTSA ODI 11614476

The contact's wife owns a 2019 Ford Fusion. The contact stated that while his wife was pulling out of the driveway, the check engine warning light illuminated. Additionally, the contact stated that the temperature gauge quickly rose to hot(H). The vehicle was taken to the residence where coolant was added to the coolant reservoir. The failure reoccurred on several occasions and on one occasion the vehicle stalled. The vehicle was restarted after the engine had cooled down. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that there was a crack in the engine due to coolant intrusion in one of the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11611869

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 20 MPH, the coolant temperature warning light was illuminated. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the oil, on the spark plugs, and in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure Ford Campaign Number: 21N12 and 19-2346. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,605.

NHTSA ODI 11608917

The contact's wife owns a 2019 Ford Fusion. The contact stated that while the driver was driving 35-40 MPH, the check engine warning light was illuminated. Additionally, the Mobile App read diagnostic code for engine misfire. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 27,448.

NHTSA ODI 11606058

The contact owns a 2019 Ford Fusion. The contact stated while the vehicle was parked, the check engine warning light illuminated, with the message “Engine Overheated” displayed. The contact was constantly adding coolant to the coolant reservoir, with the engine overheating message displayed again. The vehicle was taken to the dealer and was diagnosed with a crack in the cylinder wall of the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and became aware of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,325.

NHTSA ODI 11604786

The contact owns a 2019 Ford Fusion. The contact stated while driving 40 MPH, the vehicle lost motive power and started to shudder. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who determined that the failure was due to a misfire in cylinder #3 and was associated with DTC code: P0303. Additionally, there was coolant intrusion into the engine block. The vehicle was not repaired. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,790.

NHTSA ODI 11600848