What 334 owners told NHTSA about the 2019 Ford Fusion Hev

Backup camera keeps going blank with a blue screen also back up camera stays on for a few seconds while driving then the screen turns blue having to do a soft factory reset to the system. Transmission shifts prematurely or kicks down weird. Shifting from park to drive makes a klunk and clicking sound not smooth or quiet at all.

NHTSA ODI 11697324

The contact owns a 2019 Ford Fusion. The contact stated that while coming to a stop, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the flex plate, torque converter, and front pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

NHTSA ODI 11664817

Occasionally, the vehicle will drive in reverse when started and the shifter knob is turned to Drive (forward). This has occurred at least 5 times and the dealership has not been able to replicate the issue. So in their minds, it is not an issue. On one of those instances we noted that that shifter did not have any mode highlighted even though it was put into Drive. There were no warning lamps illuminated, no system messages. The car simply started to reverse when taking the foot off of the brake. The car had to be turned off and restarted multiple times to get it to go forward. This can be dangerous as one could inadvertently strike an object or person that is behind the vehicle.

NHTSA ODI 11663704

The contact owns a 2019 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the contact heard a rattling sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 105,254.

NHTSA ODI 11657575

The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle stalled. There were no warning lights illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed that the flex plate was loose. The vehicle was then towed to a dealer, where it was diagnosed with a cracked flex plate. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 56,660.

NHTSA ODI 11654850

The contact owns a 2019 Ford Fusion. The contact stated that while starting the vehicle, there was a loud clanking noise coming from the engine compartment, with the check engine and transmission warning lights illuminated. The vehicle was able to restart. The vehicle was towed to the dealer, where it was diagnosed and determined that the flex plate had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,000.

NHTSA ODI 11651338

Coolant leak in engine

NHTSA ODI 11640228

Transmission failing at 58940 miles on the car. Tour converter clutch is constantly engaging and disengaging. Symptoms started within to last 5000 miles and is quickly getting worse.

NHTSA ODI 11633834

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle started losing motive power. The contact stated that the vehicle was making an abnormal humming sound under the floorboards. The contact stated that an unknown warning light and the “WRENCH” symbol was displayed on the instrument panel. The contact was able to exit the highway however, the vehicle was no longer able to accelerate as designed. The contact stated that while depressing the accelerator pedal, the vehicle was only revving. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 99,000.

NHTSA ODI 11633037

The contact's son-in-law owns a 2019 Ford Fusion. The contact stated while the driver was driving at approximately 55 MPH, the vehicle stalled. The driver was able to coast to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a catastrophic transmission failure. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 78,000.

NHTSA ODI 11631471

A wrench warning light came on, and a warning "SHIFT SYS FAULT Service Required" appeared on the dashboard. This warning appeared when I tried setting the dial to park in the car, and the "P" on the dial was blinking. I could not put the car back in park and had to apply the emergency brake to ensure the car stayed parked. Luckily I was back at home when this happened and was not out in public where this could have caused an accident if I was not able to switch from reverse "R" to "D" for example. After checking online and physically checking the part myself I found the issue to be with the transmission shifter bushing (part # KV6Z7K340A) being missing/degraded. This follows the same issue noted in recall #22V413000 which was for the 2013-2016 fusions, but it should be expanded to the 2018-2020 models too. The vehicle has not been officially inspected due to the fact it cannot be driven anywhere, however, I have ordered the parts from the local Ford dealer for replacement. The failure mileage was 82,670 miles.

NHTSA ODI 11629580

2019 Ford Fusion SE 1.5L. Not made aware of CSP on my car. Have dealer notes saying my car wasn’t listen in OASIS for notification. Although when I found the CSP online my car is an “affected vehicle”. I now have low coolant, white exhaust smoke and severe knocking from my engine. I had a first ever reported issue to the dealership in 05/2023 where my car stalled out and dash lights illuminated. They ran codes and the only documented code in the service paperwork was P0222. They found a “chaffed wire”. They did not upgrade my PCM. Although by 05/2023 that was the recommendation on the CSP for the dealership to do after previously failed bandaid fixes by Ford. My car will be going to the dealership on 12/9/24 to address my concerns and request all of my detailed service records. And really figure out why exactly the dealership didn’t complete ANYthing issued in the CSP especially when I was taking my car to the dealership for routine maintenance. I am within the 6 or 7 years and 84k miles or whatever it is now. It continuously changes but honestly I am quite upset that faulty engines aren’t being recalled by Ford but Ford will issue a recall on BACK UP CAMERAS. Like seriously. Engine > camera A faulty back up camera is probably not the same level of fire/safety risk as the faulty engines Ford continues to refuse to recall.

NHTSA ODI 11629480

Flex plate cracked at 84000 miles. It is currently at a Ford dealership being repaired at my expense. The car exhibited a rattling noise at idle near the bell housing. Had the part in question shattered at highway speeds, the results would have been catastrophic. There were no warning indicators other than the rattling noise. From researching this issue, it seems to be a widespread problem with the 1.5l eco boost, but it is not part of the recall.

NHTSA ODI 11628258

The contact owns a 2019 Ford Fusion. The contact stated that upon starting the vehicle and shifting the gear selector into the drive position the vehicle shifted back into park on its own. After which a warning message displayed reading "Transmission shifter fault." The transmission warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the shifter bushing. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 131,000.

NHTSA ODI 11625347

Ford had a TSB 22-2322 and previous recalls due to coolant intrusion for vehicles equipped with1.5L engine instead of long block replacement ford is requiring short block replacements vehicle has been in service almost 2 months and has had engine replace twice in 1 year span and now needs a cylinder head replacement due to engine overheating and leaking due to those coolant intrusions and I’m expecting to pay out of pocket which is extremely frustrating

NHTSA ODI 11623916

Shifter cable bushings gets coming off

NHTSA ODI 11610924

Crack in engine. Total engine failure. Documented has history of coolant fluidleak in engine from cylinders. I had to pay $4750 toward repair cost to replace the engine and Ford paid $6500. Stated ford paid portion as good faith gesture. I should not have had to pay anything toward the cost of having the engine replaced. This defect has also caused fires.

NHTSA ODI 11605468

Cable shift bushings keeps coming off

NHTSA ODI 11603590

Shifter cable bushing fell out causing the vehicle to not go into park. Vehicle rolled into a garage door

NHTSA ODI 11601495

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30 MPH, the transmission malfunctioned and erroneously shifted into the neutral, causing the vehicle to drastically decelerate. After restarting the vehicle, the failure had self-corrected. The following day while driving, there was a rattling sound coming from the transmission, and vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 102,000.

NHTSA ODI 11597455

The lane keep assist does not work basically , it can't detect the lines , due to the recall I can't charge my car which I paid much more than regular ford fusion. To be able to use the Electric miles and save on gas , also the 3G modem stopped working and ford has no fix for that , took it to different dealers and they say even if I replace the old modem with a new 4G, (paying out of my own pocket !!) most likely the app and remote connection will not work .

NHTSA ODI 11591440

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

NHTSA ODI 11591338

Hello. Recently it was discovered by my mechanic when they were doing an oil change that there was a crack discovered between the engine and transmission. This crack appeared to be a part of the flex plate which has been causing transmission fluid to leak and ultimately losing power in some cases when driving. When doing research, my vehicle did not come up under recall looking everywhere I could with my VIN#. I’m afraid for my safety and the safety of my family. A picture uploaded below will show the crack and some transmission fluid visibly leaking. Please help. My vehicle currently has 55,646 miles.

NHTSA ODI 11584195

On 3/26/24 I was driving home on the interstate and the vehicle lost power and started to smell like burning plastic. I barely got the car on the side of the road when it stopped moving. It was towed to Ford and they confirmed that it was due to the recall. I was very luck this did not cause an accident

NHTSA ODI 11584142

The contact owns a 2019 Ford Fusion. The contact stated while driving at 35 MPH, there was a loud rattling sound coming from the engine. The contact pulled over to the side of the road and noticed a failure with the flex plate. No warning lights were illuminated. The vehicle was towed to an independent mechanic and a dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 119,166.

NHTSA ODI 11581966