What 334 owners told NHTSA about the 2019 Ford Fusion Hev

The contact owns a 2019 Ford Fusion. The contact stated while driving at various speeds, the vehicle stalled. The contact stated that on several occasions the vehicle failed to start. The vehicle was taken to the local dealer who replaced the battery, but the failure persisted. The vehicle was taken back to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 33,084.

NHTSA ODI 11631751

The contact's wife owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shuddered abnormally. The contact discovered that smoke was coming out of the exhaust. The contact researched and was made aware of an unknown recall however, the VIN was not included. The vehicle was taken to a dealer where it was diagnosed that there was internal coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,900.

NHTSA ODI 11631619

The contact's son-in-law owns a 2019 Ford Fusion. The contact stated while the driver was driving at approximately 55 MPH, the vehicle stalled. The driver was able to coast to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a catastrophic transmission failure. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 78,000.

NHTSA ODI 11631471

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an existing recall "Phev battery cell degragation" from Ford. Here is the Campaign/NHTSA#: 23S33/23V440 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: The Fire Marshall and the Police was present and we had Police report(case num: [XXX]) and Fire Marshall report(case num: [XXX]) 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: I did notice an unusual behavior, like minutes before the fire the AC fan suddenly turned up blowing a non cold air, I attempted to turn off the vehicle 2 or 3 times until the fan and the vehicle completely turned off. I turned it back on to have AC again and it was good, after like less than 5 minutes I turned off the vehicle to get out of the car with my kid to drop him in his school. Minutes after I returned to the car, there was already smoke, had to call 911 after that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11631314

A wrench warning light came on, and a warning "SHIFT SYS FAULT Service Required" appeared on the dashboard. This warning appeared when I tried setting the dial to park in the car, and the "P" on the dial was blinking. I could not put the car back in park and had to apply the emergency brake to ensure the car stayed parked. Luckily I was back at home when this happened and was not out in public where this could have caused an accident if I was not able to switch from reverse "R" to "D" for example. After checking online and physically checking the part myself I found the issue to be with the transmission shifter bushing (part # KV6Z7K340A) being missing/degraded. This follows the same issue noted in recall #22V413000 which was for the 2013-2016 fusions, but it should be expanded to the 2018-2020 models too. The vehicle has not been officially inspected due to the fact it cannot be driven anywhere, however, I have ordered the parts from the local Ford dealer for replacement. The failure mileage was 82,670 miles.

NHTSA ODI 11629580

2019 Ford Fusion SE 1.5L. Not made aware of CSP on my car. Have dealer notes saying my car wasn’t listen in OASIS for notification. Although when I found the CSP online my car is an “affected vehicle”. I now have low coolant, white exhaust smoke and severe knocking from my engine. I had a first ever reported issue to the dealership in 05/2023 where my car stalled out and dash lights illuminated. They ran codes and the only documented code in the service paperwork was P0222. They found a “chaffed wire”. They did not upgrade my PCM. Although by 05/2023 that was the recommendation on the CSP for the dealership to do after previously failed bandaid fixes by Ford. My car will be going to the dealership on 12/9/24 to address my concerns and request all of my detailed service records. And really figure out why exactly the dealership didn’t complete ANYthing issued in the CSP especially when I was taking my car to the dealership for routine maintenance. I am within the 6 or 7 years and 84k miles or whatever it is now. It continuously changes but honestly I am quite upset that faulty engines aren’t being recalled by Ford but Ford will issue a recall on BACK UP CAMERAS. Like seriously. Engine > camera A faulty back up camera is probably not the same level of fire/safety risk as the faulty engines Ford continues to refuse to recall.

NHTSA ODI 11629480

The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was difficult to start after refueling. The contact stated that several attempts were needed to start the vehicle. The contact stated that the failure was a recurring failure. The contact stated that the check engine warning light was illuminated and remained constantly illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the canister purge valve was stuck and needed to be replaced. The vehicle was repaired. The contact researched online and became aware that the failure was a known failure; however, there was no recall on the VIN. The manufacturer was not informed of the failure. The failure mileage was approximately 66,000.

NHTSA ODI 11629094

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle went into limp mode with the check engine warning light illuminated. The contact pulled the vehicle over to the side of the side. The contact inspected the vehicle with a vehicle scanner and received two error codes p0302 -cylinder misfiring and p1299 – cylinder overhead failure. The vehicle was towed to the dealer where it was diagnosed that coolant leaked into the cylinder which caused the long block to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139, 870.

NHTSA ODI 11628899

Flex plate cracked at 84000 miles. It is currently at a Ford dealership being repaired at my expense. The car exhibited a rattling noise at idle near the bell housing. Had the part in question shattered at highway speeds, the results would have been catastrophic. There were no warning indicators other than the rattling noise. From researching this issue, it seems to be a widespread problem with the 1.5l eco boost, but it is not part of the recall.

NHTSA ODI 11628258

The lower latch/tether fails to secure the car seat. Any time that the lower latch is tightened for installation, it becomes loose within an hour of installation. The car and car seat were taken to the local fire department to be installed by a certified installer and it still came loose within a hour of installation. The lower latch will not remain sufficiently tightened and the unoccupied seat can move horizontally, laterally and vertically about 3-4 inches. The seat will loosen even when unoccupied by a child.

NHTSA ODI 11627524

I purchased the car from countryside dealership. The car had a roaring sound going on which I thought was to do either the tires. I took it back 3 days later because that’s the o ky appointment they had . They told me it was possibly my transmission not my tire at all! Definitely got a second opinion and it was both wheel bearings. Fast forward a couple months the car starts acting weird running like it’s almost out of gas just real bad idling. Took it back it was nothing they said then it just starts running hot my coolant is gone and now my car has a blown engine and I have no way to prove this is a recall defect besides it’s the same mechanical issues that the other fusions have recalls on ! I know this is a long shit but could my car be inspected to prove a recall s missed on my year or what can I do I have no way to replace this motor and I’m still makin the payments every month and it can’t even be driven

NHTSA ODI 11626549

The contact owns a 2019 Ford Fusion. The contact stated that upon inspection it was discovered that coolant level was extremely low. While driving at various speeds, the vehicle would not properly accelerate, with white exhaust smoke coming from the vehicle. The vehicle then failed to start and was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 115,000.

NHTSA ODI 11626566

The contact owns a 2019 Ford Fusion. The contact stated while driving at approximately 65 MPH, the engine started running rough and then the vehicle stalled. The contact stated that the vehicle was blowing white smoke from the exhaust and was idling rough while starting the vehicle in the morning. The contact stated that the "Coolant Overheating" warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block. The mechanic recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB: 19-2346 - Coolant Intrusion into the Engine Block (Engine and Engine Cooling). The failure mileage was approximately 83,000.

NHTSA ODI 11626471

Coolant leaking into engine due to the head gasket issue - 2.0L woth eco boost engine - same thing in a 1.5L on fusions but ford or no one will recall it- same issue

NHTSA ODI 11626233

The contact owns a 2019 Ford Fusion. The contact stated that there was a significant amount of smoke coming from the exhaust pipe at start-up. There was no warning light illuminated. Additionally, the contact stated that the vehicle had experienced excessive coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine block. The mechanic determined that the engine block needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and informed the contact the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11625882

Took my car to get looked at due to car overheating, jerking and smoke coming from muffler within a few weeks turns out air coolant leaking into engine. Had to get new engine paid $5,500.

NHTSA ODI 11625937

RE: outstanding recall issued 7/17/23 unresolved as of 11/16/24 UNACCEPTABLE DURATION Unable to operate as intended using rechargeable battery which used to comprise 90% of my driving miles. Significantly increased fuel costs for 14 months and counting.

NHTSA ODI 11625677

The contact owns a 2019 Ford Fusion. The contact stated that upon starting the vehicle and shifting the gear selector into the drive position the vehicle shifted back into park on its own. After which a warning message displayed reading "Transmission shifter fault." The transmission warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the shifter bushing. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 131,000.

NHTSA ODI 11625347

Ford had a TSB 22-2322 and previous recalls due to coolant intrusion for vehicles equipped with1.5L engine instead of long block replacement ford is requiring short block replacements vehicle has been in service almost 2 months and has had engine replace twice in 1 year span and now needs a cylinder head replacement due to engine overheating and leaking due to those coolant intrusions and I’m expecting to pay out of pocket which is extremely frustrating

NHTSA ODI 11623916

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle would misfire, with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the cylinders of the engine which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

NHTSA ODI 11619982

Flex plate cracked

NHTSA ODI 11619562

The wrench light came on and a warning stating "SHIFT SYS FAULT Service Required" showed. The dial shifter would automatically go back to "P" after shifting to "R" or "D." At first it would drive but would not go in reverse. My daughter had driven to work and the car stalled just as she was leaving the parking space, but lurched a few times as she tried to figure out the problem. If she had been on the street, this could have caused an accident. I bought a replacement part (Transmission Shifter Bushing Transit Connect) from a Ford dealership and fixed the problem. The cap and connect had disintegrated. The wrench light went away and the car was fine for two months. The part disintegrated again today. The car has not been inspected by any representatives.

NHTSA ODI 11618756

The contact owns a 2019 Ford Fusion. The contact stated while driving 15-20 MPH in light rainfall, the windshield wipers were activated and the front driver's side windshield wiper suddenly reversed, struck the cowl, and seized. Additionally, the contact stated that there was a significant amount of smoke coming from underneath the driver's side hood, reducing the visibility of the roadway. The contact attempted to deactivate the windshield wipers using the switch; however, the wipers failed to respond as needed. The contact pulled over to the side of the road and turned off the vehicle. The contact opened the hood and allowed the smoke to dissipate. The contact then drove to the residence. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper motor had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 37,000.

NHTSA ODI 11617729

Rattling/clunking noise. When to an Auto repair shop and was told it’s the FLEXPLATE. Was told of it wasn’t fixed car would eventually stop working. No lights came on. I see 2019 ford fusion do have a recall for my specific issue.

NHTSA ODI 11616988

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle jerked abnormally with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 50,879.

NHTSA ODI 11616884