What 144 owners told NHTSA about the 2014 Chevrolet Captiva

CAN'T REMOVE THE KEY FROM IGNITION

NHTSA ODI 11091991

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE THE IGNITION WAS IN THE OFF POSITION, THE KEY WAS UNABLE TO BE REMOVED. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER (MORAN CHEVROLET FT GRATIOT, 4511 24TH AVE, FORT GRATIOT TWP, MI) WAS CALLED, BUT THE CONTACT REFUSED TO GET THE VEHICLE DIAGNOSED DUE TO THEIR DIAGNOSTIC FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,613.

NHTSA ODI 11088407

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. AS A RESULT, THE VEHICLE STRUCK A SIGN POST AND CRASHED INTO AN OATS FARM FIELD. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED A FEW INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED, BUT WAS DRIVABLE. THE CONTACT CALLED JOHN L. SULLIVAN CHEVROLET AT 916-782-1243 (350 AUTUMN DR, ROSEVILLE, CA 95661) AND THE CALL WAS DISCONNECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT AN INVESTIGATOR WOULD INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 56,000.

NHTSA ODI 11084952

THE KEY IS STUCK IN THE IGNITION. IT WILL NOT GO PAST THE ACCESSORY TO TURN OFF. THE CAR IS LEFT ON WITH THE KEY STUCK IN THE IGNITION WITH THE BATTERY GOING DEAD. THE LIGHTED RING AROUND WHERE YOU PUT THE KEY IN ALSO GOES ON AND OFF.

NHTSA ODI 11084594

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY WOULD BE STUCK IN THE 'ACC' POSITION. THE VEHICLE WAS TAKEN TO THE DEALER (LOU BACHRODT CHEVROLET BUICK GMC 7070 CHERRYVALE N BLVD, ROCKFORD, IL 61112) WHERE IT WAS DIAGNOSED THAT FAILURE WAS DUE TO A FAILED SHIFTER MODULE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: 8-4010022838 WAS OPENED. THE FAILURE MILEAGE WAS 70,860.

NHTSA ODI 11081497

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. ON SEVERAL OCCASIONS, THE KEY SEIZED IN THE IGNITION AND WAS UNABLE TO BE REMOVED. THE VEHICLE WAS TAKEN TO ROTOLO CHEVROLET (16666 S HIGHLAND AVE, FONTANA, CA 92336, (909) 822-1111), BUT THE MECHANIC WAS UNABLE TO REMOVE THE KEY. THE CONTACT WAS ALSO INFORMED THAT THERE WAS AN ERROR IN COMMUNICATION BETWEEN THE IGNITION AND THE GEAR SHIFT LEVER'S POSITION. AFTER A WHILE OF MANEUVERING THE GEAR SHIFTER FROM PARK TO DRIVE AND THEN BACK TO PARK, THE CONTACT WAS ABLE TO REMOVE THE KEY FROM THE IGNITION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11080687

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION AND WOULD NOT TURN PAST THE ACCESSORY POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHIFT ASSEMBLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER (SPITZER CHEVROLET NORTH CANTON, 7111 SUNSET STRIP AVE NW, NORTH CANTON, OH 44720) REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 46,000.

NHTSA ODI 11079170

I CAN'T REMOVE THE KEY FROM THE SUV AFTER TURNING THE VEHICLE OFF. THIS STARTED ABOUT TWO MONTHS AGO. AT FIRST I WAS ABLE TO TURN THE SUV BACK ON AND WAS ABLE TO REMOVE THE KEY. IT HAS BEEN WORST LATELY. AS I FILL OUT THIS COMPLAINT , THE KEY IS STILL STUCK IN THE IGNITION, SO IF ANYONE WOULD LIKE TO STEAL MY CAR, THEY COULD. THE SUV JUST TURNED 56000 MILES. GM NEED TO FIX THIS, AS THIS HAS BEEN A PROBLEM NOT ONLY WITH THE CAPTIVA, BUT OTHER GM MODELS AS WELL. I HAVE HAD TO SIT IN MY CAR FOR ALMOST AN HOUR BEFORE THE KEY COULD BE REMOVED. HAD I KNOWN THAT THIS WAS A COMMON PROBLEM, I WOULD NOT HAVE PURCHASED A GM VEHICLE. THIS SHOULD BE A RECALL,

NHTSA ODI 11078465

THE KEY GETS STUCK IN THE IGNITION AND WILL NOT TURN BACK PAST ACC. THIS REQUIRES THE OPERATOR TO TURN THE VEHICLE ON AND OFF COUNTLESS TIMES, LEAVE THE KEYS IN THE IGNITION, LEAVE THE CAR RUNNING ETC, BECAUSE THE KEY WILL NOT COME OUT. ENGAGING THE SHIFTER AND TURNING THE STEERING WHEEL DO NOT SEND A 'SIGNAL' TO LET THE KEY RELEASE.

NHTSA ODI 11078414

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF. MORE THAN ONE INDEPENDENT MECHANIC AND LOCK TECHNICIAN INSPECTED AND DIAGNOSED THE VEHICLE, BUT WERE UNABLE TO PROVIDE A PERMANENT REMEDY TO PREVENT THE FAILURE. THE KEY REMAINED IN ACCESSORY MODE, CAUSING THE CONTACT TO HAVE TO SECURE THE VEHICLE WITH THE KEY BEING UNABLE TO TURN OVER TO REMOVE. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER (CENTURY 3 CHEVROLET, 2430 LEBANON CHURCH RD, WEST MIFFLIN, PA 15122, 1-(412) 466-9210) FOR DIAGNOSTIC TESTING. IT WAS UNKNOWN IF A DEALER WAS CONTACTED AS OF YET. THE MANUFACTURER PROVIDED NO SPECIFIC TESTING AND HAD 111 TSBS REGARDING THE ELECTRICAL SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 73,650.

NHTSA ODI 11072252

IN JULY, 2017, THE IGNITION KEY WOULD GET STUCK EVEN WHEN THE VEHICLE WAS IN PARK. WE TOOK THE VEHICLE IN TO GET SERVICED AT AUTHORIZED SERVICE CENTER THE LOCK CYLINDER WAS REPLACED. IN LATE JANUARY 2018, THE SAME ISSUE OCCURRED AND LOCK CYLINDER WAS REPLACED AGAIN. ON 29 JAN 2018, THE SAME ISSUE OCCURRED FOR A THIRD TIME ( KEY WOULD TURN TO OFF POSITION WHEN VEHICLE WAS IN PARK OR NEUTRAL. THIS TIME THE SERVICE PROVIDER STATED THAT IT WAS THE SOLENOID IN THE TRANSMISSION SNIFTER THAT WAS THE PROBLEM. THIS IS NOW A $580.00 BILL BECAUSE EVEN THOUGH THE INITIAL PROBLEM OCCURRED LAST SUMMER WHEN THE POWERTRAIN WAS UNDER WARRANTY, IT IS NOT UNDER WARRANTY NOW AND WE HAVE TO PAY OUT OF POCKET. AFTER SOME RESEARCH THEN AND NOW, IT APPEARS THAT THIS IS BECOMING A COMMON PROBLEM WITH CAPTIVAS.

NHTSA ODI 11065954

MY KEY CONTINUOUSLY ARE STUCK IN THE IGNITION WHEN TRYING TO EXIT. I HAVE HAD TO SIT IN MY CAR FOR AN HOUR. AFTER CONSTANT ATTEMPTS, I WAS FINALLY ABLE TO REMOVE THEM. HAVE TRIED WD -40, NOT CHANGES. ONCE MY SON HAD TO REMOVE THE FRONT PANEL AND UNSCREW PARTS IN ORDER TO REMOVE THE KEY. THE PROBLEM BEGAN LATE DECEMBER AND CONTINUES TO DATE. VEHICLE STATIONARY.

NHTSA ODI 11063462

8 MONTHS AGO I REPLACED 2 SENSORS ON THE CAR AND NOW THE SAME 2 SENSORS ARE BAD. PREVENTS VEHICLE FROM GOING INTO PARK AND THE KEY FROM COMING OUT OF THE IGNITION.

NHTSA ODI 11058081

HEATING SYSTEM IS STUCK IN A/C MODE

NHTSA ODI 11057128

TL* THE CONTACT OWNED A 2014 CHEVROLET CAPTIVA. WHILE DRIVING 25 MPH, ANOTHER VEHICLE RAN THROUGH A STOP SIGN. THE CONTACT CRASHED INTO THE SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SOFT TISSUE BRUISING, WHICH REQUIRED MEDICAL ATTENTION. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000. THE CONSUMER STATED AFTER 6 WEEKS OF PHYSICAL THERAPY AND WORSENING PAIN, THE DOCTOR ADVISED SURGERY WAS NECESSARY FOR A NECK INJURY DUE TO THE AIRBAGS NOT DEPLOYING. THE MANUFACTURER STATED THE VEHICLE OPERATED AS DESIGNED. *JS

NHTSA ODI 11047808

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS AND HAD THE DOORS HAD TO BE MANUALLY LOCKED AND UNLOCKED. THE KEY FOB WAS STUCK IN THE IGNITION. WHILE DRIVING 65 MPH, THE INSTRUMENT CLUSTER FLASHED AND THE VEHICLE STALLED AND RESTARTED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JACK SCHMITT CHEVROLET, 127 REGENCY PARK, OFALLON, IL 62269), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 8-3424683927. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 62,200.

NHTSA ODI 11032690

IN MOTION AT APPROX. 35MPH THE ENGINE DIED. WAS ON A PUBLIC HIGHWAY GOING STRAIGHT.

NHTSA ODI 11030368

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED OUTWARDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, OPENED A CASE, AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

NHTSA ODI 11024826

IGNITION, WHEN DRIVING AND AFTER PARKING COULD NOT REMOVE THE KEY. NO MATTER WHAT I WAS TRYING TO DO COULD NOT REMOVE THE KEY, HAD TO DRIVE OFF AGAIN MANY TIMES AND STOP AND TRY REMOVE THE KEY. AFTER A WHILE AND THIS BEING A MAJOR SAFETY HAZARD I TURNED OVER TO HAVE IT FIXED AT SCOTT AUTO REPAIR. COST ME $689.90 AND EXPECT TO BE REFUND BY THE MANUFACTURER AS THIS IS A DEFECT SINCE HAVE ONLY 19662 MILES ON THE SPEED METER OF THE CAR

NHTSA ODI 11021619

HEAD-ON COLLISION. OVER $13,000 IN PROPERTY DAMAGE. CAR DEEMED A TOTAL LOSS. AIR BAGS FAILED TO DEPLOY. DRIVER INJURED. FILED PERSONAL INJURY CLAIM AGAINST AT-FAULT DRIVER. INCURRED $39,087.48 IN MEDICAL BILLS OVER 7 MONTH TREATMENT PERIOD.

NHTSA ODI 11020605

KEY GETS STUCK IN THE IGNITION. IT'S NOT READING THAT IT'S IN PARK. FROM WHAT I'VE BEEN READING ONLINE, IT'S A COMMON PROBLEM WITH THIS MODEL. WIRING HAS A SHORT SOMEWHERE. I'VE HAD TO CHANGE MY BREAK LIGHTS 3 TIMES AND HAD TO CHANGE MY HEAD LIGHTS 7 TIMES SINCE THE 2 YEARS I'VE HAD IT. WITH AS BEING A NEWER VEHICLE, I SHOULDN'T HAVE THIS MANY PROBLEMS.

NHTSA ODI 11020464

AFTER DRIVING THE VEHICLE AND STOPPING, I PUT THE GEAR SHIFTER IN PARK AND THE KEY WILL NOT GO BACK TO THE LOCK POSITION AND RELEASE FROM THE IGNITION. I WENT TO THE CHEVROLET DEALER AND THEY REPLACED THE SOLENOID AND THE GEAR SHIFTER WHICH FIXED THE PROBLEM. THE SAID THEY WERE NOT GETTING A SIGNAL FROM THE GEAR SHIFTER TO THE SOLENOID WHICH WAS KEEPING THE KEY FROM BEING RELEASED. I ALSO FOUND A GM RECALL ARTICLE FOR THE SAME PROBLEM ON OTHER VEHICLE MODELS WHICH I AM INCLUDING.

NHTSA ODI 11012970

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE DRIVING 25 MPH, AN ABNORMAL NOISE COULD BE HEARD COMING FORM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRIVE BELT AND DRIVE BELT TENSIONER FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 29,752.

NHTSA ODI 11005056

KEY STICKS IN THE IGNITION AFTER PUTTING THE CAR IN PARK AND TRYING TO SHUT IF OFF. I HAVE TO RESTART, MOVE THE GEARSHIFT BACK AND FORTH THEN TRY TO TURN OFF MULTIPLE TIMES BEFORE I'M ABLE TO GET THE KEY TO RELEASE. SO FAR THIS IS ONLY HAPPENING WHEN I AM PARKING THE CAR. I HAVE FOUND INSTANCES OF THE IGNITION TURNING OFF WHILE THE CAR IS BEING DRIVEN RESULTING IN CRASHS AND/OR DEATHS. PURCHASED IN AUG 2016. VICTORY CHEVY IN PETALUMA, CA HAS REPLACED THE PARK LOCK SOLENOID TWICE BUT KEY STILL STICKS IN IGNITION. THIS IS A HUGE SAFETY CONCERN SINCE 50+ PEOPLE HAVE DIED WITH CARS HAVING THIS SAME PROBLEM. I DON'T WANT TO BE A STATISTIC.

NHTSA ODI 10980875

WHILE DRIVING LOST SUDDENLY LOST MOVEMENT , MADE IT INTO A DRIVEWAY AND LOST ALL GEARS. UNDERNEATH WAS A HUGE PUDDLE OF FLUID. THE FITTING FROM THE TRANSMISSION LINE TO THE COOLANT BLEW. THIS HAPPENED ON 2/4/2017 IT HAS BEEN AT THE DEALERS SINCE 2/6/2017 AND ITS NOW 2/17/2017. THEY SAY THE PARTS ON BACK ORDER...ITS A FLIPPIN HOSE COME ON! NOW WE ARE BEING TOLD THAT THEY WILL FIND SOMETHING OUT BY 2/21/2017. MEAN WHILE I HAVE NO VEHICLE. GM SOUNDED HELPFUL TIL WHEN WE CALLED THEM BACK WHEN THEY TOLD US TO AND NEVER GOT BACK TO US.THE 2014 CHEVY CAPTIVA SPORT IS A FLEET VEHICLE, WHY THIS HAS ANYTHING TO DO WITH NOT HAVING THE HOSE IS BEYOND COMMON SENSE TO ME. IF ANYTHING THEN THEY SHOULD HAVE THE PART ON THE READY. IT WOULD BE NICE IF GM OR THE DEALER COULD COMPENSATE BY GIVING US A LOANER...BUT NOOOOO. ONE ON IS WILLING TO WORK WITH US. WE DID EVRYTHING THAT WE COULD DO....DID ALL OUR CHECK UPS AND MAINTENANCE AT THE DEALERSHIP WHEN WE WE'RE SUPPOSE TO AND THIS IS WHAT WE GET. GOT THE EXTENDANT WARRANTY AND ALL. FOR WHAT...?

NHTSA ODI 10955233