What 647 owners told NHTSA about the 2013 Jeep Wrangler 4-door 4xe

TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/22/14*LJ THE CONSUMER STATED THE RECALL WAS COMPLETED ON 11/13/14. UPDATED 01/07/15. *JB

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THE HILL START ASSIST MALFUNCTIONS CONSTANTLY, THIS CAN STALL THE ENGINE WHEN STARTING OUT IN TRAFFIC AND CAUSE EXCESSIVE WARE ON THE BRAKES AND CLUTCH. THERE ARE 2 SWITCHES THAT TELL THE COMPUTER WHEN THE CLUTCH PEDAL IS PRESSED. ONE WHEN YOU FIRST START TO PRESS IN THE CLUTCH AND ANOTHER THAT TELLS THE COMPUTER WHEN THE CLUTCH IS PRESSED IN ALL THE WAY. THE HILL START ASSIST IS PROGRAMMED TO USE THE SWITCH THAT TELLS THE COMPUTER WHEN YOU FIRST START TO PRESS IN THE CLUTCH INSTEAD OF THE SWITCH THAT TELLS THE COMPUTER WHEN THE CLUTCH PEDAL IS FULLY PRESSED. THIS CAUSES THE BRAKES TO STAY LOCKED UP EVEN AFTER THE CLUTCH IS FULLY ENGAGED WHEN STARTING ON A HILL. THE COMPUTER NEEDS TO BE REPROGRAMMED TO RELEASE THE BRAKES AS SOON AS YOU START TO RELEASE THE CLUTCH PETAL BEFORE THE CLUTCH FULLY ENGAGES. THE HILL START ASSIST SHOULD USE THE SAME SWITCH THAT TELLS THE COMPUTER THE CLUTCH IS FULLY PRESSED WHICH IS THE SAME SWITCH THAT IS USED TO PREVENT THE VEHICLE FROM STARTING IN GEAR AND NOT THE SWITCH THAT TELLS THE COMPUTER WHEN THE PEDAL IS LIGHTLY PRESSED WHICH IS THE SWITCH THAT TURNS OFF THE CRUISE CONTROL. *TR

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THE AFFECTED PARTS IN MY 2013 JEEP WRANGLER UNLIMITED IS THE TRANSMISSION (MILEAGE 27,200). THIS EVENT HAS OCCURRED SEVERAL TIMES SINCE THE FIRST TIME IT WAS TAKEN INTO THE DEALERSHIP IN APRIL 2014. I WILL BE DRIVING AND THE VEHICLE WILL NOT SHIFT INTO GEAR (I HAVE AN AUTOMATIC TRANSMISSION). DOESN'T MATTER HOW FAST OR SLOW I AM GOING OR IF I AM ON FLAT AND HILLY ROADS. I WILL HAVE TO PUNCH THE GAS AND ACCELERATE TO 60-65 MPH BEFORE THE GEAR SHIFTS. IT SCARES ME ESPECIALLY WHEN I AM ONLY DRIVING 30-40 MPH. THE RPM'S WILL BE UP TO 5000 AND FINALLY THE VEHICLE WILL SHIFT GEARS. THE FIRST TIME IT WAS SERVICED FOR THE PROBLEM (APRIL 3, 2014) THE MECHANIC DID HAVE THE PROBLEM HAPPEN TO HIM WHEN DRIVING MY VEHICLE. THEY FOUND A VACUUM HOSE DISCONNECTED FROM THE AIR-INLET ELBOW. ONCE THEY FIXED THAT IT SEEMED LIKE THE PROBLEM SUBSIDED BRIEFLY(3 WEEKS) THEN RIGHT BACK TO GEARS NOT SHIFTING. I HAVE TAKEN BACK TO THE DEALERSHIP 2 OTHER TIMES NOW AND THEY CAN NOT FIND ANYTHING WRONG, OF COURSE!!! I LOVE MY JEEP, BUT FEEL VERY UNSAFE WHEN DRIVING IT. I AM NOT SURE WHAT I SHOULD DO NOW, ESPECIALLY WITH THE MECHANIC SAYING HE CANT FIND ANYTHING WRONG. *TR

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SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE. I CALLED AS SOON AS I GOT THE RECALL NOTICE. THE DEALER TOLD ME TO CALL BACK IN A MONTH OR SO BECAUSE THE ITEM(S) WERE BACK ORDERED! I AM CALLING APPROXIMATELY 1 1/2 MONTHS LATER. THE PART(S) IS NATIONALLY BACK ORDERED! I CALLED TODAY, 8/14/2014 AND IT IS STILL BACK ORDERED!!!! WHAT AM I SUPPOSED TO DO, CONTINUE DRIVING THE VEHICLE WITH THE RISK OF CRASHING?! *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE ARE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN, STEERING). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN ON THREE SEPARATE OCCASIONS TO BE REPAIRED UNDER THE RECALL H OEVER THE PART WAS NOT AVAILABLE. THE CONTACT DID EXPERIENCE THE FAILURE. THE FAILURE MILEAGE WAS 16,000.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING)BUT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE RECALL WAS REPORT ON JUNE OF 2013 AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

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CHRYSLER ISSUED SAFETY RECALL N28 AND NO PARTS ARE AVAILABLE FOR THE REPAIRS!!!!! I HAVE BEEN WAITING OVER 4 MONTHS FOR REPAIRS TO BE DONE ON A 2013 MODEL JEEP WRANGLER. MY WARRANTY PERIOD WILL BE OVER BEFORE THE VEHICLE IS SAFE TO DRIVE! I HAVE TALKED TO CHRYSLER AND THEY DO NOT HAVE A TIME FRAME WHEN THE PARTS WILL BE AVAILABLE. HELP HELP HELP PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN, STEERING). THE DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT ABLE TO BE SERVICE UNDER THE RECALL SINCE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART BUT FAILED TO ACCELERATE OVER 40 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,529. UPDATED 8/27/14*CN THE CONSUMER STATED THAT THE DEALER ADVISED THE CAUSE OF THE FAILURE WAS A FAULTY OIL PUMP. IT WAS REPLACED. THIS FIRST TIME THE FAILURE OCCURRED IT WAS ADVISED THAT THE CPU NEEDED TO BE REFLASHED. UPDATED 09/17/14 *JS

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I RECEIVED THE RECALL N28 EARLY THIS YEAR, I CALL THE DEALER AND THEY DON'T RECEIVED THE PART AT THIS DAY ("THE FACTORY DON'T SEND THE PART TO US (DEALER) FOR COMPLETE THE RECALL"), 7 MONTH AND THE PROBLEM ISN'T REPAIRED. FOR ALL CHRYSLER DEALERS IN PUERTO RICO. *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING), BUT THE PARTS WERE UNAVAILABLE. THE DEALER STATED THAT THE PARTS WERE ORDERED OVER SIX MONTHS AGO. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I KEEP RECEIVING N28 SAFETY RECALL NOTICES, AND EVERY TIME I CALL MY DEALER TO SCHEDULE AN APPOINTMENT, THEY INFORM ME THAT CHRYSLER IS NOT SENDING THEM ENOUGH PARTS AND I AM ON A WAITING LIST. IT HAS BEEN AT LEAST 8 MONTHS AND I HAVE STILL NOT HAVE THE SERVICE DONE TO CORRECT THIS RECALL. *TR

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I HAVE RECEIVED SAFETY RECALLS BACK TO JANUARY OF THIS YEAR ON GETTING A TRANSMISSION OIL COOLER TUBE ON THE VEHICLE REPAIRED. I HAVE CONTACTED THE DEALERSHIP EVERY TIME AND MULTIPLE TIMES BETWEEN NOTICES. I WAS PUT ON A LONG WAITING LIST. DURING THE PAST ALMOST 7 MONTHS ONE TIME THEY DID HAVE THE PART AND DID SCHEDULE ME FOR AN APPOINTMENT TO HAVE IT REPAIRED BUT I HAD TO MISS THE APPOINTMENT DUE TO ANOTHER CONFLICT. I CALLED RIGHT AWAY TO RESCHEDULE AND THEY INFORMED ME THEY WOULD HAVE TO USE THE PART ON ANOTHER JEEP THEN. THAT WAS OVER 2 MONTHS AGO WHEN THEY THEN TOLD ME I WAS NUMBER 6 ON THE LIST AND IT WOULD BE ABOUT 2 WEEKS NOT 2 MONTHS. THIS IS THE EGOLF DEALERSHIP IN HENDERSONVILLE, NC. *TR

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SAFETY RECALL N28/NHTSA 13V-234. NOTIFIED THE DEALER 4 MONTHS AGO THAT I RECEIVED A RECALL. THEY HAVE ORDERED THE PART BUT STILL HAVE NOT RECEIVED IT. THEY STATE THAT CHRYSLER ONLY SHIPS THEM THE PARTS FOR ONE REPAIR A MONTH. IF THEY SOLD ONLY 12 JEEPS A MONTH OVER THE 2 YEARS THE RECALL SPANS THAT WILL TAKE THEM 288 YEARS TO GET ALL THE REPAIRS DONE. *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER SPORT. THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE WOULD NOT SHIFT OUT OF FIRST GEAR AND THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. THE CURRENT MILEAGE WAS 16,052.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE MANUAL CLUTCH FAILED TO SWITCH GEARS. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE DEALER REPLACED THE CLUTCH. HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 6,858.

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RECALL N28 WAS ISSUED IN SEPTEMBER 2013 BUT PARTS ARE STILL NOT AVAILABLE AT MY DEALER, THEY SAID CHRYSLER ONLY GIVES THEM 2-3 REPLACEMENT PARTS PER MONTH AND THEY HAVE 100+ ON THE WAITING LIST SO I MAY NEVER GET THE PART FIXED. *TR

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RECALL OF THE TRANSMISSION COOLING TUBE. CALLED SEVERAL TIMES TO BE TOLD THE FACTORY IS RELEASING A LIMITED AMOUNT OF REPAIR PARTS. IT'S BEEN MONTHS SINCE THE FIRST CALL. *TR

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. UPDATED 08/12/2014*LJ UPDATED 8/30/2017*CN

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED THREE RECALL NOTIFICATIONS OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND THE PART NEEDED WAS CURRENTLY UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE MANUFACTURER WAS SENDING ONE PART EVERY NINE WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE WERE NO FAILURES.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO FAILURES AT THIS TIME; HOWEVER, AT TIMES THE CONTACT COULD SMELL A SLIGHT ODOR OF TRANSMISSION FLUID. THE FAILURE MILEAGE WAS 22,000. RK

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND THE PART NEEDED WAS CURRENTLY UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN AND STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE ARE NO FAILURES AT THIS TIME.

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