Jun 29, 2015Fuel system
I PURCHASED A USED 2011 NISSAN JUKE FROM A NISSAN DEALERSHIP. AT FIRST I HAD TROUBLE FILLING UP THE TANK. I BROUGHT IT BACK TO THE DEALER I PURCHASED IT FROM AND THEY FOUND A PLASTIC PIECE FROM A PLASTIC GAS CAN STUCK IN THE TANK. FROM THE MOMENT I PURCHASED THE CAR, WHENEVER I FILL IT WITH GAS, MY CAR, CLOTHES, GARAGE AND FIRST LEVEL OF MY HOME SMELLS LIKE GAS. I LOOKED ON THE INTERNET AND FOUND THERE WAS A RECALL FOR THIS ISSUE IN 2012. I BELIEVE THAT WHOMEVER SERVICED THE CAR FOR THE 2012 RECALL DID NOT DO IT PROPERLY. FOR THE PAST WEEK AND A HALF I'VE BEEN IN CONTACT WITH NISSAN CUSTOMER SERVICE WHO EITHER DISCONNECT ME, GIVE ME INCORRECT INFORMATION OR DON'T RETURN MY PHONE CALLS WHEN PROMISED. I WAS TOLD A SUPERVISOR WOULD GET BACK IN TOUCH WITH ME IN FOUR TO EIGHT HOURS. THEY CALLED ME BACK THREE DAYS LATER. I FEEL LIKE MY CAR IS A DEATH TRAP. I'M AFRAID TO PARK IT IN MY GARAGE FOR FEAR THAT WHEN I USE MY ELECTRIC GARAGE DOOR OPENER, THEY'RE WILL BE A SPARK AND MY ENTIRE CONDO WILL EXPLODE. I'M AFRAID TO DRIVE IT FOR FEAR SOMEONE WILL TOSS A LIT CIGARETTE AND THE CAR WILL CATCH FIRE WITH ME IN IT. I'VE HAD MORE MIGRAINES SINCE I'VE PURCHASED THE CAR THAN I'VE HAD IN 30 YEARS. WHEN I MENTIONED THE PROBLEM TO THE NISSAN DEALER WHOM I BOUGHT THE CAR FROM, I WAS TOLD I NEEDED A NEW GAS TANK COVER. I'VE BOUGHT THREE OF THEM WITH NO IMPROVEMENT.
NHTSA ODI 10731119
May 8, 2015Steering
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL BEGAN TO VIBRATE. THE FAILURE OCCURRED WHENEVER DRIVING 65 MPH OR GREATER. IN ADDITION, AN UNKNOWN METAL PART PARTIALLY DETACHED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA ODI 10715303
Apr 24, 2015Visibility & wipers
WINDSHIELD WIPER MALFUNCTION: 1. ISSUE IN INTERMITTENT MODE: WHEN TURN WINDSHIELD WIPER SWITCH TO INTERMITTENT MODE, NO MATTER TURN KNOB AT WHAT INTERMITTENT LEVEL, WIPER RUNS CONTINUOUSLY FOR 20 TO 30 SECONDS, AND THEN STOP FOR ABOUT 10 SEC, STARTS AGAIN FOR 20 SECS AND THEN STOP 10SEC, REPEAT LIKE THIS AT ANY INTERMITTENT LEVEL, 2. ISSUE IN LOW/HIGH CONTINUOUS MODE: WHEN TURN WINDSHIELD WIPER SWITCH TO EITHER SLOW / HIGH CONTINUOUS MODE, WIPERS RUNS CONTINUOUSLY FOR ABOUT 20 TO 30 SECONDS, AND THEN STOPS FOR ABOUT 10 SEC AND REPEAT LIKE THIS. #2 ISSUE HAS BEEN QUITE DANGEROUS ABOUT 2 WEEKS AGO UNDER HEAVY RAIN, COULD BARELY SEE WHEN WIPER STOPS TO FUNCTION INTERMITTENTLY. *TR
NHTSA ODI 10712655
Mar 14, 2015Visibility & wipers
WINDSHIELD WIPERS STOPPED WORKING ABRUPTLY TOOK INTO MECHANIC AND REVEALED DUSPLACED LEVER ARM THAT IS ATTACHED TO MOTOR AND CONTROLS WINDSHIELD WIPERS. *TR
NHTSA ODI 10694301
Feb 24, 2015Fuel system
TL*THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT NOTICED FUMES AND A STRONG FUEL ODOR EMITTING FROM THE AIR VENTS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V069000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 54,000.
NHTSA ODI 10690444
Feb 24, 2015Fuel system
I HAD NOTICED FUEL SMELL INSIDE CABIN FOR SOME TIME. AFTER SOME RESEARCH, I REALIZED THIS WAS RELATED TO A RECALL THAT APPARENTLY HAD ALREADY BEEN DONE TO THE VEHICLE. I DROPPED THE CAR AT LOCAL DEALER AND AFTER SERVICE DEPARTMENT DENIED SMELLING FUEL OR DETECTING ANY LEAKS, MANY PHONE CALLS AND ANOTHER VISIT TO SHOW THEM IT REALLY SMELLED LIKE FUEL INSIDE, IT WAS EVENTUALLY FIXED FREE OF CHARGE EVEN THOUGH WARRANTY WAS EXPIRED. THE INVOICE SHEET STATES FUEL PRESSURE SENSOR WAS LOOSE AND WAS RE-TIGHTENED PER BULLETIN. *JS
NHTSA ODI 10690461
Feb 15, 2015Electrical system
MY RADIO CONTROL STOPPED WORKING. WHEN TRYING TO RAISE OR LOWER THE VOLUME, THE RADIO DIAL SIMPLY MUTES THE RADIO. THE STEERING WHEEL CONTROLS ARE STILL WORKING. DEALER INFORMED ME THAT THEY WOULD NEED TO REPLACE THE RADIO WITH A REFURB AND IT WOULD COST ABOUT $400-$500. THIS CAR IS 5 YEARS OLD, THE RADIO DIAL SHOULD NOT STOP WORKING WITHIN THAT TIME. NO OTHER OPTION WAS MADE AVAILABLE TO ME. *TR
NHTSA ODI 10683525
Jan 7, 2015Visibility & wipers
WINDSHIELD WIPERS WILL TURN ON BY THEMSELVES, RUN HIGH SPEED FOR APPROX. 30 SECONDS, STOP (WITH WIPERS IN ACTIVE POSITION - OFTEN BLOCKING VISION) PAUSE FOR APPROX. 10-60 SECONDS AND RESTART. THIS HAS BEEN NON-STOP FOR THE LAST 2 DAYS. I CANNOT CONTROL THE SPEED OR TURN THEM ON/OFF. I'VE READ OTHERS WITH THE SAME MAKE/MODEL/YEAR HAVE HAD THE SAME MALFUNCTION. THIS IS A DANGEROUS ISSUE. *TR
NHTSA ODI 10670630
Dec 19, 2014Fuel systemEngine
STARTING APPROXIMATELY 12/1/2014, WE BEGAN TO NOTICE A STRONG SMELL OF GASOLINE IN THE PASSENGER COMPARTMENT WITHIN MINUTES OF STARTING THE VEHICLE. THE SMELL WOULD DIMINISH AS THE CAR WARMED UP, BUT WOULD NOT GO AWAY COMPLETELY. WE CONTACTED THE LOCAL DEALER SERVICE DEPT., AND WERE TOLD THERE WAS A RECALL ON THIS ISSUE. UPON TAKING THE CAR IN TO BE SERVICED, THEY CONFIRMED THE FUEL LEAK WAS FROM THE FUEL RAIL PRESSURE SENSOR, WHICH IS THE PRECISE PROBLEM WHICH PROMPTED THE RECALL CAMPAIGN. ON FURTHER INVESTIGATION, THEY DETERMINED THE RECALL SERVICE (TECHNICAL BULLETIN REFERENCE NTB12-021B) HAD ALREADY BEEN PERFORMED ON THIS VIN, AND NISSAN WOULD NOT COVER THE REPAIR AT THIS POINT. NISSAN'S RECALL CAMPAIGN ID# IS R1201, NHTSA#12V-069. IT APPEARS, AT LEAST IN THIS CASE, THE RECALL SERVICE WAS INEFFECTIVE IN CORRECTING OR PREVENTING THE FUEL LEAK ISSUE, MAKING IT POSSIBLE THAT ALL AFFECTED VEHICLES MAY STILL BE PRONE TO THIS FUEL LEAK PROBLEM . NISSAN CUSTOMER RELATIONS FURTHER STATED THEY DID NOT CONSIDER AN ENGINE COMPARTMENT FUEL LEAK TO BE A SAFETY ISSUE. I STRONGLY BELIEVE AN "INCREASED RISK OF A FIRE" IS A SAFETY ISSUE AND NISSAN SHOULD STILL BE LIABLE TO CORRECT AN INHERENT SAFETY VULNERABILITY IN THEIR VEHICLES. *TR
NHTSA ODI 10667218
Dec 9, 2014Fuel system
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 55 MPH, THE FUEL GAUGE DECREASED AND THERE WAS A FUEL ODOR INSIDE THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
NHTSA ODI 10663229
May 28, 2014Fuel System, DieselElectrical system
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE FUEL GAUGE WAS NOT DISPLAYING THE ACCURATE FUEL LEVEL READINGS. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V069000 (FUEL SYSTEM, DIESEL). THE APPROXIMATE FAILURE MILEAGE WAS 37,000. .... UPDATED 08/05/14 *BF THE CONSUMER STATED THE VEHICLE IS NOT READING THE TRUE MILEAGE. UPDATED 08/11/2014 *JS
NHTSA ODI 10594609
May 15, 2014Engine
TIMING CHAIN BLEW WHILE I WAS DRIVING WHICH IS CURRENTLY A SERVICE CAMPAIGN ISSUED BY NISSAN. IT ALSO BLEW THE ENGINE BECAUSE IT HAPPENED WHILE I WAS DRIVING. WHILE THEY ARE WILLING TO PAY FOR THE REPAIRS TO THE ENGINE SIMPLY BECAUSE IT FALLS UNDER THE WARRANTY (NOT BECAUSE THEIR FAULTY PART BLEW THE ENGINE) THEY ARE NOT WILLING TO PAY FOR MY RENTAL OR GIVE ME A LOANER. THEY ALSO ARE NOT GIVING ME AN END DATE. SO THEIR ISSUE IS COSTING ME $60 A DAY. I'M ALREADY UP TO $600 IN RENTAL CHARGES WITH NO END DATE IN SIGHT. NISSAN ALSO HASN'T FOLLOWED UP WITH ME TO TELL ME WHEN THE ISSUE WILL BE RECTIFIED. IT IS UNDRIVEABLE AND SITTING AT BERTERA NISSAN IN AUBURN, MA. HELP! *TR
NHTSA ODI 10588477
May 7, 2014Speed controlEngine
I HAVE A 2011 NISSAN JUKE ( PURCHASED BRAND NEW) WHEN DRIVING HOME FROM WORK THE CAR STARTED TO IDLE WEIRD AND THEN JUST DIED IN THE MIDDLE OF THE ROAD. THANK GOD I WASN'T HIT BY ANYONE OR IN A MAJOR ACCIDENT. TOWED IT A TO NISSAN DEALERSHIP WHERE THERE TOLD ME THE TIMING CHAIN BELT BROKE AND HAD TO BE REPLACED. THE DEALERSHIP CALLED ME THE NEXT MORNING STATING THAT NISSAN WAS AWARE OF THE TIMING CHAIN ISSUE AND THAT THEY WERE ISSUING A RECALL FOR THIS VERY PROBLEM, SO THERE WOULD BE NO COST TO ME. AFTER A WEEK OF MY CAR BEING AT THE NISSAN DEALERSHIP, THEY CALLED AND SAID THE CAR WAS REPAIRED AND GOOD TO GO! I PICKED THE CAR UP AND ATTEMPTED TO DRIVE HOME BUT NEVER MADE IT OUT OF THE PARKING LOT! JUKE DID THE SAME EXACT THING IT DID WHEN I ORIGINALLY HAD IT TOWED IN! THE JUKE WENT BACK INTO THE SHOP THAT NIGHT. NEXT MORNING THE SERVICE MANAGER FROM NISSAN CALLS TO TELL ME THAT DUE TO THE TIMING CHAIN ISSUE METAL SHAVING HAVE NOW GOTTEN INTO MY ENGINE CAUSING DAMAGE TO THE POINT THAT THE ENTIRE ENGINE HAS TO BE REPLACED! SINCE IT WAS DUE TO THE RECALL, IT WILL BE OF NO COST TO ME...HOWEVER NISSAN CANNOT GUARANTEE THAT THE NEW ENGINE WON'T HAVE THE SAME ISSUES?!!? ARE YOU KIDDING ME? AND THIS IS NOT THE FIRST ISSUE WITH THIS JUKE! FIRST MONTH I HAD IT THE ENTIRE REAR DIFFERENTIAL HAD TO BE REPLACED! I ALSO HAD TO REPLACE THE ALTERNATOR AFTER IT FAILED.....PLUS NUMEROUS BATTERY ISSUES, AND THE CAR IS LESS THAN 3 YEARS OLD! AFTER FURTHER RESEARCH I FOUND OUT THERE IS A CLASS ACTION LAW SUIT AGAINST NISSAN RIGHT NOW AS THEY WERE AWARE OF THESE ISSUES AND DID NOTHING ABOUT IT! HOW IS THAT POSSIBLE? OR LEGAL? COME ON, NISSAN! GET IT TOGETHER. SAFETY SHOULD BE YOUR #1 PRIORITY....BUT APPARENTLY CONCEALING POTENTIALLY LIFE THREATENING RECALLS IS MORE IMPORTANT. TO SAY THE LEAST, I WILL NEVER, EVER, BUY ANOTHER NISSAN, AND NEITHER SHOULD YOU OR ANYONE YOU CARE ABOUT. *TR
NHTSA ODI 10587042
May 1, 2014Engine
MY CAR DEVELOPED A TICKING SOUND, UPON RESEARCH AND HAVING A MECHANIC LOOKED AT IT, THE TIMING CHAIN NEEDS TO BE REPLACE, BEING THAT THIS CAR WAS PURCHASED BRAND NEW ONLY 3 YEARS, IT SHOULD NOT ALREADY DEVELOPED SUCH A MAJOR ISSUE. IF THE TIMING CHAIN SNAPS THE CAR WILL SHUT OFF MOST LIKELY REQUIRE A ENGINE REPLACEMENT. THIS IS ESPECIALLY DANGEROUS IN HIGHWAYS AND ROADS WHILE DRIVING. *TR
NHTSA ODI 10585821
Apr 30, 2014Fuel system
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE DEFECT WAS CAUSED BY A FAULTY FUEL PRESSURE SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 12V069000 (FUEL SYSTEM, DIESEL). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE THAT WAS LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 50,000.
NHTSA ODI 10585703
Apr 26, 2014AirbagsCrash
SLOWED DOWN TO TURN AND WAS REAR ENDED BY ANOTHER VEHICLE, CAUSING DAMAGE TO BACK OF MY CAR, HOWEVER THE AIR BAGS DID NOT DEPLOY AT ANYTIME DURING OR AFTER THE ACCIDENT. MULTIPLE COMPLAINTS DURING THE TIME I'VE OWNED THE CAR: HESITATION WHEN GOING FROM LOWER SPEED TO HIGHER SPEED NOT ACCELERATING TO HIGHER SPEED, MY COMPLAINT OF ENGINE NOISE DOCUMENTED IN THE DEALER SERVICE INVOICE ON DEC.1, 2011; 3 ROUGH, JERKY , UNEVEN RIDE, OIL LEAKS. FUEL PRESSURE SENSOR RE- TORQUED AND GASKETS REPLACED IN MAY 2012 AND NOTATION MADE IN COMMENT SECTION: ' PERFORMED SYSTEM CHECK AS STATED IN BULLETIN', BUT I NEVER RECEIVED ANY NOTIFICATION FROM NISSAN ABOUT AN OFFICIAL RE-CALL ON PARTS. CHECK ENGINE LIGHT COMPLAINT TO DEALER SERVICE DEPT. ON SEPT.27, 2012 AND NOTATION MADE IN NOTES ' P0303 STORED IN ECU' AND CHECK ENGINE LIGHT COMPLAINT OCT. 31,2012 AND STATED CAUSE BY SERVICE DEPT. IS 'CYLINDER LOST COMPRESSION' AND CHARGED ME $ 8080.12 FOR ENGINE WORK : GASKETS REPLACED ON THE ADAPTER, EXHAUST, MANIFOLD AND WATER PUMP. NOV. 2, 2012 THE DEALER SERVICE DEPT. FOUND 60% OIL INSIDE TUBES AND SAME FAILURE CODE APPEARED P0303. SPARK PLUGS REPLACED DEC. 21 2013, AND ON JAN.10, 2014 THE COILS WERE REPLACED , THE SPARK PLUGS WERE REPLACED AGAIN ,AND THE SERVICE DEPT. NOTED A LOSS OF POWER IN TEST DRIVE AND AGAIN NOTED WATER IN THE FUEL. I'VE HAD MULTIPLE NUMEROUS COMPLAINTS , THE ABOVE NOTED IS DOCUMENTED IN THE SERVICE DEPT. PAPERWORK. I WAS NOT AWARE OF THE RE-CALLS BY NISSAN UNTIL 1 MONTH AGO. TO DATE , NISSAN HAS NOT CONTACTED ME. *TR
NHTSA ODI 10585058
Apr 25, 2014Engine
MY 2011 NISSAN JUKE HAS 28,000 MILES ON IT. ABOUT TWO WEEKS AGO I START TO HEAR THIS RATTLE NOISE COMING FROM MY ENGINE. I MAKE AN APPT TO FIND OUT ABOUT THIS NOISE AND FOR MY STATE INSPECTION TO BE DONE. WELL, A FEW DAYS BEFORE MY APPT MY JUKE COMPLETELY STALLED ON ME WHILE DRIVING AROUND 40-45MPH ON A BUSY TWO LANE ROAD. I ALMOST GOT REAR-ENDED BUT LUCKILY THEY STOPPED JUST IN TIME. I DIDN'T HAVE ANY WARNING LIGHTS COME ON AT ALL. IT JUST STOPPED! I GET IT TOWED TO MY DEALERSHIP AND FIND OUT I NEED A BRAND NEW ENGINE ($9,050) BECAUSE MY TIMING CHAIN BROKE AND RIPPED MY ENGINE APART. I GO ONLINE AND FIND OUT THAT NISSAN HAS A CLASS ACTION LAWSUIT AGAINST THEM RIGHT NOW FOR TIMING CHAIN ISSUES, BUT THEY REFUSE TO ISSUE A RECALL. EVEN MORE RESEARCH IS DONE AND I'M BEYOND MAD AT THIS POINT. NOW NISSAN TELLS ME THAT THEY WON'T COVER IT WITH MY 5YR/60,000 MILE POWERTRAIN WARRANTY BECAUSE I CAN'T PRODUCE 8-9 SERVICE RECORDS OF OIL CHANGES AND "SLUDGE" IS WHAT BROKE MY ENGINE AT 28,000. JUST DOING SOME MATH, FOR ME TO EVEN HAVE 8-9 SERVICE RECORDS MEANS I WOULD HAVE NEEDED TO CHANGE MY OIL (AT THE DEALERSHIP THEY SAID) ABOUT EVERY 3 MONTHS!!!! SO NOW I'M STUCK WITH A 2011 PIECE OF JUNK AND THEY WANT ME TO PAY OVER $9,000 EVEN THOUGH THEY ARE WELL AWARE OF THE TIMING CHAIN ISSUE AND IT WAS THE FAULTY TIMING CHAIN THAT BROKE AND RIPPED APART MY ENGINE. BUT BECAUSE I CAN'T PROVIDE 8-9 SERVICE RECORDS (WHICH IS CRAZY) THEY GET OFF SCOTT-FREE! I'VE BEEN RIPPED OFF COMPLETELY AND SOLD A LEMON. THIS IS SO UNFAIR!!!! I WILL BE JOINING THAT CLASS ACTION LAWSUIT! *TR
NHTSA ODI 10584961
Apr 18, 2014Engine
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TIMING CHAIN FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 48,000.
NHTSA ODI 10583559
Apr 16, 2014Wheels
TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, SHE RAN OVER SOME DEBRIS IN THE ROAD AND SPLIT HER RIM. THE VEHICLE WAS TAKEN TO A DEALERSHIP WHERE THE TECHNICIAN EXPLAINED THAT DEBRIS WOULD NOT DO THAT TYPE OF DAMAGE. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 56,200 AND THE CURRENT MILEAGE 56,250.
NHTSA ODI 10583140
Apr 15, 2014Engine
MY JUKE BEGAN TO HAVE A TICKING/CLICKING SOUND IN THE MOTOR WHICH SOUNDED WORSE WITH ACCELERATION. I TOOK IT TO A DEALER AND THEY FIRST TOLD ME IT WAS THE EXHAUST, THEN LATER TOLD ME IT IS TIMING CHAIN AND DAMAGE TO MOTOR DONE WHICH WOULD REQUIRE REPLACEMENT MOTOR BUT APPROVAL FROM A DISTRICT MANAGER WAS NEEDED PRIOR TO PROCEEDING ON THE WARRANTY WORK. ALTHOUGH STILL UNDER WARRANTY AND ABLE TO SHOW RECEIPTS FOR SERVICE DATES, THEY TOLD ME THEY MAY VOID MY WARRANTY FOR NOT HAVING A NISSAN BRAND OIL FILTER ON THE JUKE. I CALLED TO CHECK ION MY ENGINE REPLACEMENT THE NEXT DAY AND WAS TOLD THEY WERE WAITING ON PARTS AND THAT THE TENSIONER BROKE OFF AND THE TIMING CHAIN WAS RUBBING THE MOTOR BUT THEY WILL REPLACE WORN PARTS INSTEAD OF ENTIRE MOTOR AND THAT THE RUBBING ON THE MOTOR WOULD NOT ALTER THE FUNCTIONING OF THE MOTOR. ONE WEEK LATER, STILL WAITING ON MY CAR AND PAYING FOR A DAILY RENTAL. THIS IS MY 8TH NISSAN OWNED. AND THE SECOND TO HAVE ENGINE PROBLEMS (2006 ALTIMA WITH BLOWN ENGINE AT 147,000 MILES). PURCHASED JUKE OCTOBER 2010 AND IT IS DRIVEN ONLY BY MYSELF AND AT SPEEDS LESS THAN 65MPH MOST DAYS. THERE IS AN OBVIOUS FLAW IN THE DESIGN OF THESE TIMING CHAINS AND COMPONENTS WHICH HOLD IT ALL TOGETHER. STILL OWE 11,000 ON MY JUKE AND AM WORRIED ABOUT THE FUTURE RELIABILITY AND SAFETY FOR MY TRAVELS IN IT. *TT
NHTSA ODI 10582943
Apr 12, 2014Engine
I WAS DRIVING OUT OF MY NEIGHBORHOOD AS USUAL WHEN MY CAR SUDDENLY LOST POWER GOING UPHILL AT 25 MPH. I HAD THE VEHICLE TOWED TO THE DEALERSHIP A WEEK LATER AND THEY SAID THE ENGINE HAD TO BE REPLACED BECAUSE OF A TIMING CHAIN FAILURE. AT FIRST I THOUGHT IT MIGHT HAVE BEEN A STRANGE INCIDENT SINCE THERE WEREN'T MANY OTHER JUKES WITH THE MILEAGE I HAD ON MINE. I WAS BARELY 2 YEARS INTO MY CAR LOAN AND ALREADY HAD TO DISH OUT $7K FOR A NEW ENGINE. I OPTED OUT OF HAVING THE CAR REPAIRED SO LAST YEAR AND HAD TO BUY ANOTHER CAR FOR WORK. I HAD A 4 YEAR LOAN ON THE CAR AND HALF OF THAT PERIOD THE CAR WILL HAVE BEEN THE CAR SITTING DEAD IN THE GARAGE. *JS
NHTSA ODI 10579322
Mar 18, 2014Transmission & drivetrain
TL* THE CONTACT OWNS 2011 NISSAN JUKE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE LOST ACCELERATION POWER AS THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO CONTINUE DRIVING BUT THE VEHICLE WOULD NOT ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE THROTTLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
NHTSA ODI 10573187
Feb 27, 2014Transmission & drivetrainElectrical systemFire
MY JUKE CAUGHT ON FIRE THIS MORNING! IT ONLY HAS 32,400 MILES ON IT AND I AM LEFT WITH NO CAR AND LITTLE INTEREST FROM NISSAN. I DID SMELL GAS BUT DID NOT THINK MUCH OF IT. MY SON IS ON DIALYSIS 3 DAYS A WEEK AND AT FIRST THE CORPORATION TOLD ME I WOULD BE REIMBURSED FOR A RENTAL CAR FOR THREE DAYS BUT BEFORE THE CALL CONCLUDED THEY CHANGED THEIR MIND TELLING ME IT WAS PENDING DECISION. THERE IS A RECALL ON THE 2011-2012 JUKE FUEL INJECTED ENGINE DUE TO FUEL MAY LEAK FROM THE PRESSURE SENSOR, INCREASING THE RISK OF A FIRE, THAT I WAS NOT NOTIFIED OF. NISSAN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JUKE, INFINITI QX AND INFINITI M VEHICLES. THE FUEL PRESSURE SENSORS MAY NOT HAVE BEEN TIGHTENED TO THE CORRECT SPECIFICATION. AS A RESULT, THE FUEL PRESSURE SENSOR MAY LOOSEN DUE TO HEAT AND VIBRATION CAUSING FUEL TO LEAK. THEY TRIED TO TELL ME THAT MY CAR WAS ONE THAT HAD ALREADY BEEN FIXED....SO, THEN WHY AM I LEFT WALKING IN THE SUBZERO TEMPERATURES? *TR
NHTSA ODI 10566359
Feb 19, 2014SteeringEngine
I WAS DRIVING DOWN TRANSIT RD DEPEW NY 14043. I FELT MY TORQUE DROP AND THEN MY ENGINE SPUTTERED AND DIED. THE ROAD IS A TWO LANE ONE DIRECTION WITH NO SHOULDER. I BARLEY ABLE TO GET IT IN THE RIGHT LANE, WITH NO POWER STEERING, BEFORE IT ROLLED TO A STOP. I BELIEVE THE ONLY THING THAT SAVED ME FOR BEING HIT BY ANOTHER CAR WAS A POLICE OFFICER PUTTING HIS EMERGENCY LIGHTS ON. I TOOK IT TO A NISSAN DEALER FOR SERVICE AND THEY SAID THE TIMING BELT BROKE AND BENT THE PISTON IN THE ENGINE. PLEASE ACT ON THIS BEFORE SOMEONE IS INJURED OR KILLED DUE TO THIS FAULTY TIMING BELT. *TR
NHTSA ODI 10565024
Feb 4, 2014Fuel systemTransmission & drivetrainEngine
I TOOK MY CAR IN TO A LOCAL NISSAN DEALERSHIP FOR A RECALL ON A FUEL SENSOR AND GASKET(S) AND I HAD A RATTLING NOISE I ASKED THEM TO LOOK INTO WHILE THEY HAD THE CAR. THEY INFORMED ME THAT THE TIMING CHAIN WAS LOOSE AND NEEDED TO BE REPLACED AT $2100. THE CAR HAS LOST HALF OF ITS VALUE IN LESS THEN 2 YEARS OF OWNING IT AND I DIDN'T EVEN BUY IT BRAND NEW (HAD LESS THE 7,000 MILES ON IT). I HAVE GONE BACK AND FORTH WITH A MANAGER AT NISSANUSA WHO IS OFFERING TO HELP OUT WITH PAYING $400 OF THE BILL. I HAVE SEEN WHERE THIS IS A COMMON PROBLEM WITH THE 2011 JUKE AND REALLY NEEDS TO BE A RECALL. NISSAN HAS PAID FOR NEW ENGINES WHEN THE CHAIN BROKE, LEAVING PEOPLE STRANDED. THEY PAY FOR A NEW ENGINE (NOT THE LABOR) WITH A 1 YEAR /12,000 MILE WARRANTY, BUT WILL NOT PUT OUT A RECALL ON THE TIMING CHAIN! I CALLED AND GOT AN ESTIMATE FOR THE REPAIR FROM A DIFFERENT NISSAN DEALERSHIP WHO QUOTED ME QUITE A BIT LESS THEN THE $2100 AND I ASKED IF NISSAN WAS WILLING TO GIVE THE $400 TOWARDS THE REPAIR AT THAT LOCATION AND THEY REFUSED. I NOW HAVE OIL SPEWING ALL OVER FROM A CRACKED TIMING CHAIN COVER. THE CAR IS NOT DRIVABLE AND I DO NOT HAVE $2100 PLUS THE COST OF A NEW COVER NOW, ESPECIALLY WHEN I'M UPSIDE DOWN BY $5,000. THIS TRULY IS THE WORST CAR EVER. *TR
NHTSA ODI 10562900