What 153 owners told NHTSA about the 2011 Nissan Juke

The contact owns a 2011 Nissan Juke. The contact stated that while starting the vehicle, the check engine warning light unexpectedly illuminated. The vehicle was taken to an independent mechanic, where it was not diagnosed or repaired. The contact was informed that the failure could be related to a turbo charger failure. The vehicle was then taken to a dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for additional assistance. The failure mileage was approximately 135,194.

NHTSA ODI 11726311

My 2011 nissan juke has approximately 118,000 miles and I've ran out of gas several times even when it said there was 88 miles left in the tank and the traction control light won't go off it stays on constantly along with the check engine light and tire pressure warning light and its making a squealing noise and its losing power I've only had it a year I know they have been recalled for certain reasons but I'm not sure if this car has been fixed or not i can't afford to get it fixed due to health and medical bills including hospital bills from when my wife passed away I'm finding several issues people have had with the jukes why isnt nissan extending the recalls because for people who buy them from private people dont know if the car has been recalled or fixed its very unsafe I've lost power while driving at 45 miles an hour because it ran out of gas even when it displayed 88 miles left my car needs fixed and its expensive I had to replace the ball joint and was told it was going to be almost 700$ or it wouldn't pass inspection this car has turned into a money pit i can't even resell it i need help getting it fixed please

NHTSA ODI 11720777

Engine Failure and Exhaust issue.

NHTSA ODI 11563299

The contact owns a 2011 Nissan Juke. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the master sensor needed to be replaced. The part was replaced twice with an OEM and an aftermarket part however, the failure persisted. The contact received notification of NHTSA Campaign Number: 18V156000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed by the dealer that the database showed no information and the dealer declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 200,000.

NHTSA ODI 11523679

The timing chain rattled, wearing a hole in the timing cover causing oil leak. After driving my car and parking it, all of the oil leaked out on to the ground. When trying to drive the car, even before the oil leak, the car would completely shut off whenever I would slow down, including in the middle of intersections. After taking it to a mechanic, they told me that the timing chain had worn a hole in the timing cover, and a Nissan dealership service shop told me that I would need to get the engine replaced. Even before all of the oil leaked out, I was put in great danger not knowing when my car would shut off when driving it and slowing down. At one point, the service engine soon light came on, but it went away and the car drove like normal for a period before the oil leaked out. I was never informed about any recalls or service notices when I bought the car or when getting it routinely serviced.

NHTSA ODI 11518447

The contact owns a 2011 Nissan Juke. The contact stated that on various occasions while driving at various speeds, a rattling noise was heard coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the timing chain needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the timing chain needed to be replaced again. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,000.

NHTSA ODI 11515141

The contact owns a 2011 Nissan Juke. The contact stated that while driving at various speeds, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that the vehicle started to decelerate. The vehicle was taken to an independent mechanic and was diagnosed with a faulty fuel pump sensor. The vehicle was not repaired due to the part being on back order. The vehicle was taken to the dealer and the contact was informed that the repair had been completed. The contact stated that after leaving the dealer and driving for approximately ten minutes, the contact noticed that the vehicle failed to exceed 10 MPH. The contact stated that there was a strong fuel odor underneath the hood of the vehicle. The contact took the vehicle to the dealer and had informed them that the check engine warning light was illuminated; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage unknown.

NHTSA ODI 11457323

Problem with EVAP system. Many different codes are showing which means paying an extreme amount of money to diagnose problem and repair. Could be solenoid issue with the turbo part. CANNOT GET MY CAR SMOGGED because of this. The need service light does not go off. I am going to have to spend thousands at the dealer. This should be a recall issue.

NHTSA ODI 11442922

The contact owns a 2011 Nissan Juke. The contact stated that while driving at various speeds, the vehicle would shut-off with the service engine soon warning light illuminated. The contact had taken the vehicle twice to the dealer where she purchased the vehicle and both times the dealer was unable to diagnose the failure. As the failure persisted, the vehicle was taken to Nissan of Hendersonville (1340 Spartanburg Hwy, Hendersonville, NC 28792) where they replaced the spark plugs and performed an oil change; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11436799

TIMING CHAIN SHOWS SIGNS OF DEFECT IN MY 2011 NISSAN JUKE.ENGINE STRUGGLE/SLOW TO ACCELERATE AT INTERSECTION MULTIPLE TIMES. THERE WAS A SAFETY RECALL ON VEHICLE 2014 FOR TIMING CHAIN/ TENSIONER. REPORTED TO NISSANUSA ABOUT SITUATION AND WAS TOLD ALL RECALLS WERE CLOSED ON VEHICLE, I'M JUST CONCERNED THIS IS A MAJOR SAFETY ISSUE WITH THIS VEHICLE RETAINING TO A PART THAT WAS ALREADY RECALLED FOR FEAR OF FAILURE AND RISK AND REPLACED WITH ANOTHER PART THAT IS INFERIOR OR REINSTALLED INCORRECTLY. THANKS

NHTSA ODI 11399910

SECOND FAILURE OF TIMING CHAIN AND FRONT COVER AFTER INITIAL REPAIR UNDER CAMPAIGN P4213. FAILURE IS OF EXACT SAME PARTS REPLACED UNDER CAMPAIGN, BUT NISSAN IS REFUSING TO ASSIST IN ANY WAY WITH A SECOND REPAIR. FAILURE OF THESE PARTS CAUSES A MASSIVE OIL DUMP, STALLING OF VEHICLE, AND FURTHER DAMAGE IF DRIVEN. CAR STALLED WHILE TURNING INTO A GAS STATION AND DUMPED ALL OIL.

NHTSA ODI 11394944

IN 2014 NISSAN OF NORTH OLMSTEAD DID A RECALL ON OUR TIMING CHAIN WHEN THEY DID THE RECALL THEY DID NOT REPLACE THE TENSIONERS CAUSING THE CHAIN TO RUB THROUGH THE TIMING CHAIN COVER. THERE IS ALSO METAL SHARDS IN OUR OIL IN THE ENGINE. THE CAR WOULD NOT START AND WAS LEAKING OIL VERY BADLY WE TOOK THE CAR TO CONRAD'S IN LAKEWOOD AND THAT IS WHAT THEY TOLD US AND SHOWED US WITH VIDEO. *LN *TR*JB CONSUMER STATED DEALERSHIP REFUSE TO FIX.*JB

NHTSA ODI 11282331

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER AN UNKNOWN NHTSA CAMPAIGN NUMBER AT RAIRDON'S NISSAN OF AUBURN (713 35TH ST NE, AUBURN, WA 98002, (253) 833-4700); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

NHTSA ODI 11233028

TAKATA RECALL TO WHOM IT MAY CONCERN MY 2011 NISSAN JUKE HAS BEEN HAVING SOME ELECTRICAL PROBLEMS WHEN I PURCHASED THE VEHICLE IT CAME WITH A REMOTE START TWO WEEKS IN THE VEHICLE WOULDN'T START WITH THE REMOTE START WHENEVER I PUSHED THE REMOTE START IT WOULD CLICK AND WOULDN'T COME ON. IT ALSO MADE THE TWO CAR KEYS I HAD NOT WORK AND THE MONITOR SCREEN WOULDN'T TURN ON. I REPLACED THE BATTERIES ON THE KEYS AND ALSO THE CAR AND EVENTUALLY DISCONNECTED THE REMOTE START AST THE PROBLEM STILL PROCEEDED. AFTER DOING SO IT WORKED FOR A COUPLE MONTHS FINE EXCEPT FOR A FEW GLITCHES IN THE MONITOR NOW IT'S ACTING UP AGAIN WHILE I WAS DRIVING IT THE SCREEN WENT OFF WHILE DRIVING I TURNED THE CAR OFF AND THE SCREEN COMES ON AGAIN. THEN THE CAR STOPS WHILE I'M DRIVING. I HAD A LOCAL MECHANIC CHECK HE SAID IT WAS MY TIMING CHAIN IN MY ENGINE I FOUND AN ARTICLE ON CARS.COM THAT SAID THE REPAIR IS COVERED UNDER RECALL. I'M STILL MAKING PAYMENTS ON MY VEHICLE AND I HAVE NO WARRANTY THE REPAIR IS EXPENSIVE ABOUT 2,000 TO FIX SO I AM WITHOUT A CAR.

NHTSA ODI 11202772

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING AT UNKNOWN SPEEDS, THERE WAS AN ABNORMAL TICKING NOISE COMING FROM THE VEHICLE. WHILE AT A STOP LIGHT, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO VADEN NISSAN OF HILTON HEAD (200 FORDING ISLAND RD, BLUFFTON, SC 29910, (843) 836-6800) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35378015. THE MANUFACTURER OFFERED TO PAY SIXTY PERCENT OF THE REPAIR COST. THE FAILURE MILEAGE WAS 106,000.

NHTSA ODI 11197107

I HAVE A 2011 NISSAN JUKE. THERE WAS A TIMING CHAIN RECALL ON ALL 2011-2014 NISSAN JUKES. I WAS NOT NOTIFIED OF ANY RECALLS. WHEN MY TIMING CHAIN BROKE, I WAS TOLD BY HENDERSON NISSAN IN NEVADA THAT THE VALVES WERE DAMAGED BECAUSE OF THE DEFECTIVE TIMING CHAIN. A REP FROM NISSAN'S CORPORATE OFFICE TOLD ME THAT MY VIN NUMBER DOES NOT FALL INTO THE RECALL CATEGORY FOR THE DEFECTIVE TIMING CHAIN SO THEY DID NOT WANT TO PAY FOR THE $9,000 FOR A NEW ENGINE. THERE IS A CLASS ACTION LAWSUIT IN CALIFORNIA IN REGARDS TO THE TIMING CHAIN.

NHTSA ODI 11191338

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, A CLICKING NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO GEORGESVILLE NISSAN (1260 AUTO MALL DR, COLUMBUS, OH) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE IN MARCH OF 2015 (AT 49,000 MILES). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 89,540.

NHTSA ODI 11184366

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING, THE VEHICLE IDLED ROUGHLY, STALLED, AND THERE WAS EXCESSIVE OIL CONSUMPTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE TIMING WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. NORTH WOODS NISSAN (2039 SUSQUEHANNA TRAIL, HUMMELS WHARF, PA) AND THE MANUFACTURER WERE NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11181783

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING, THE TIMING BELT FRACTURED. THE VEHICLE WAS TOWED TO LANDERS MCLARTY NISSAN OF HUNTSVILLE (6520 UNIVERSITY DR NW, HUNTSVILLE, AL 35806, (256) 203-8191). THE CONTACT WAS INFORMED THAT THERE WAS A RECALL FOR THE TIMING BELT, BUT THE VEHICLE WAS NOT INCLUDED. THE DEALER STATED THAT THE REPAIR WOULD COST $10,538. THE MANUFACTURER CONFIRMED THE CONTACT'S STATEMENT AND STATED THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 56,000.

NHTSA ODI 11165881

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED. THE DRIVER ATTEMPTED TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND IT STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT NOTICED A BURNING ODOR COMING THROUGH THE VENTS FROM THE ENGINE. THE DRIVER ATTEMPTED TO RESTART THE VEHICLE WHILE IN TRAFFIC, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO MELLOY NISSAN (LOCATED AT 7707 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, (505) 545-6420), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 11162451

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE TOW TRUCK DRIVER INSPECTED THE VEHICLE AND INDICATED THAT THE TIMING CHAIN MAY BE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,300.

NHTSA ODI 11140322

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE MASS AIR FLOW SENSOR. THE VEHICLE WAS TAKEN TO KELLY NISSAN, INC. (4300 95TH ST, OAK LAWN, IL 60453, (708) 499-1000) AND THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS COMPLETED; HOWEVER, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, WHICH FOUND THAT THE MASS AIR FLOW SENSOR WAS STILL FAULTY. THE MANUFACTURER WAS NOT CONTACTED. THE NHTSA CAMPAIGN INFORMATION WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 57,000.

NHTSA ODI 11130194

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS DETECTED COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO EAU CLAIRE NISSAN (3214 MALL DR, EAU CLAIRE, WI 54701, (715) 833-7777) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS LOOSE AND CAUSED METAL FRAGMENTS TO ENTER THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.

NHTSA ODI 11128413

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE GEAR SHIFTER WAS UNABLE TO SHIFT FROM PARK INTO ANY OTHER GEAR. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD COME TO A COMPLETE STOP WITHOUT WARNING WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR FACILITY, BUT THE FAILURES COULD NOT BE DIAGNOSED OR REPAIRED. THE FAILURES CONTINUED AND THE VEHICLE WAS TAKEN BACK TO THE REPAIR FACILITY. THE MECHANIC REPLACED THE TRANSMISSION ASSEMBLY, BUT THE CONTACT HEARD AN ABNORMAL NOISE PROGRESSING FROM THE VEHICLE AFTER THE REPAIR. THE VEHICLE WAS TOWED TO ANOTHER REPAIR FACILITY WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER AND WATER PUMP NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V583000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NHTSA ODI 11123313

I BOUGHT MY 2011 NISSAN JUKE BRAND NEW. IT HAS JUST OVER 57,000 MILES. WHILE DRIVING I WAS ABOUT TO ENTER THE HIGHWAY WHEN THE ENGINE JUST SHUT OFF. NO WARNING LIGHTS CAME ON BEFORE THE VEHICLE SHUT OFF. I HAD THE VEHICLE TOWED TO A NISSAN DEALER AND WAS TOLD IT JUMPED TIMING AND A NEW ENGINE WAS NEEDED. I'VE KEPT UP WITH ALL THE MAINTENANCE AND HAVE ALL MY RECEIPTS. I HAD THE TIMING CHAIN REPLACED DURING A SERVICE CAMPAIGN IN 2014. I CONTACTED NISSAN CONSUMER AFFAIRS AND AFTER 3 DAYS I WAS INFORMED THEY WOULD COVER 70% OF THE REPAIRS. WHICH MEANS MY PORTION IS JUST OVER $3,300. I BELIEVE THIS SHOULD BE COVERED 100% AS THIS IS A SAFETY ISSUE WITH MANY OTHER EXPERIENCING THE SAME. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD MADE IT ON TO THE HIGHWAY. NISSAN IS WELL AWARE OF THIS ISSUE AND SHOULD DO MORE TO RECTIFY IT.

NHTSA ODI 11111231