What 153 owners told NHTSA about the 2011 Nissan Juke

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER AN UNKNOWN NHTSA CAMPAIGN NUMBER AT RAIRDON'S NISSAN OF AUBURN (713 35TH ST NE, AUBURN, WA 98002, (253) 833-4700); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

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TAKATA RECALL TO WHOM IT MAY CONCERN MY 2011 NISSAN JUKE HAS BEEN HAVING SOME ELECTRICAL PROBLEMS WHEN I PURCHASED THE VEHICLE IT CAME WITH A REMOTE START TWO WEEKS IN THE VEHICLE WOULDN'T START WITH THE REMOTE START WHENEVER I PUSHED THE REMOTE START IT WOULD CLICK AND WOULDN'T COME ON. IT ALSO MADE THE TWO CAR KEYS I HAD NOT WORK AND THE MONITOR SCREEN WOULDN'T TURN ON. I REPLACED THE BATTERIES ON THE KEYS AND ALSO THE CAR AND EVENTUALLY DISCONNECTED THE REMOTE START AST THE PROBLEM STILL PROCEEDED. AFTER DOING SO IT WORKED FOR A COUPLE MONTHS FINE EXCEPT FOR A FEW GLITCHES IN THE MONITOR NOW IT'S ACTING UP AGAIN WHILE I WAS DRIVING IT THE SCREEN WENT OFF WHILE DRIVING I TURNED THE CAR OFF AND THE SCREEN COMES ON AGAIN. THEN THE CAR STOPS WHILE I'M DRIVING. I HAD A LOCAL MECHANIC CHECK HE SAID IT WAS MY TIMING CHAIN IN MY ENGINE I FOUND AN ARTICLE ON CARS.COM THAT SAID THE REPAIR IS COVERED UNDER RECALL. I'M STILL MAKING PAYMENTS ON MY VEHICLE AND I HAVE NO WARRANTY THE REPAIR IS EXPENSIVE ABOUT 2,000 TO FIX SO I AM WITHOUT A CAR.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING AT UNKNOWN SPEEDS, THERE WAS AN ABNORMAL TICKING NOISE COMING FROM THE VEHICLE. WHILE AT A STOP LIGHT, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO VADEN NISSAN OF HILTON HEAD (200 FORDING ISLAND RD, BLUFFTON, SC 29910, (843) 836-6800) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35378015. THE MANUFACTURER OFFERED TO PAY SIXTY PERCENT OF THE REPAIR COST. THE FAILURE MILEAGE WAS 106,000.

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I HAVE A 2011 NISSAN JUKE. THERE WAS A TIMING CHAIN RECALL ON ALL 2011-2014 NISSAN JUKES. I WAS NOT NOTIFIED OF ANY RECALLS. WHEN MY TIMING CHAIN BROKE, I WAS TOLD BY HENDERSON NISSAN IN NEVADA THAT THE VALVES WERE DAMAGED BECAUSE OF THE DEFECTIVE TIMING CHAIN. A REP FROM NISSAN'S CORPORATE OFFICE TOLD ME THAT MY VIN NUMBER DOES NOT FALL INTO THE RECALL CATEGORY FOR THE DEFECTIVE TIMING CHAIN SO THEY DID NOT WANT TO PAY FOR THE $9,000 FOR A NEW ENGINE. THERE IS A CLASS ACTION LAWSUIT IN CALIFORNIA IN REGARDS TO THE TIMING CHAIN.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, A CLICKING NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO GEORGESVILLE NISSAN (1260 AUTO MALL DR, COLUMBUS, OH) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE IN MARCH OF 2015 (AT 49,000 MILES). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 89,540.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING, THE VEHICLE IDLED ROUGHLY, STALLED, AND THERE WAS EXCESSIVE OIL CONSUMPTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE TIMING WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. NORTH WOODS NISSAN (2039 SUSQUEHANNA TRAIL, HUMMELS WHARF, PA) AND THE MANUFACTURER WERE NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING, THE TIMING BELT FRACTURED. THE VEHICLE WAS TOWED TO LANDERS MCLARTY NISSAN OF HUNTSVILLE (6520 UNIVERSITY DR NW, HUNTSVILLE, AL 35806, (256) 203-8191). THE CONTACT WAS INFORMED THAT THERE WAS A RECALL FOR THE TIMING BELT, BUT THE VEHICLE WAS NOT INCLUDED. THE DEALER STATED THAT THE REPAIR WOULD COST $10,538. THE MANUFACTURER CONFIRMED THE CONTACT'S STATEMENT AND STATED THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 56,000.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED. THE DRIVER ATTEMPTED TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND IT STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT NOTICED A BURNING ODOR COMING THROUGH THE VENTS FROM THE ENGINE. THE DRIVER ATTEMPTED TO RESTART THE VEHICLE WHILE IN TRAFFIC, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO MELLOY NISSAN (LOCATED AT 7707 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, (505) 545-6420), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

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FUEL PRESSUE SENSOR FAILED AFTER TORQUED DOWN RECALL WAS COMPLETED BY DEALER. BOUGHT MY 2011 JUKE NEW FROM DEALER. CAR HAS BEEN PAID OFF SINCE 2016. I NEVER RECEIVED ANY RECALL INFORMATION REGARDING THE FUEL PRESSURE SENSOR UNTIL 2018. I WAS NOT EXPERIENCING ANY PROBLEMS WITH THE VEHICLE. APON RECIEVING THE RECALL NOTICE IN MAY 2018, I TOOK MY VEHICLE IN TO THE NISSAN DEALERSHIP TO ADDRESS RECALL. I PICKED UP MY JUKE AND BROUGHT IT HOME. SINCE I HAVE ANOTHER VEHICLE, THIS ONE WAS NOT MY DAILY DRIVER. I WENT OUT ONCE EVERY FEW DAYS TO CRANK IT UP. I DID NOTICE THAT THERE WAS A FUEL SMELL WHEN I CRANKED THE CAR. THOUGHT MAYBE SINCE THEY TORQUED THE FUEL PRESSURE SENSOR FOR THE RECALL, MAYBE SOMEHOW FUEL HAD GOTTEN IN THE ENGINE COMPARTMENT AND WOULD SIMPLY BURN OFF. THIS CONTINUED EVERY TIME I STARTED THE CAR. I DECIDED TO TAKE IT BACK TO THE DEALER. HAD TO TOW VEHICLE 30+ MILES BECAUSE OF POSSIBLE FIRE OR EXPLOSION FROM ANY IGNITION SOURCE THAT COULD OCCUR. I WAS CONCERNED WHEN THE FUEL SMELL DID NOT GO AWAY. SERVICE MANAGER CALLED AND SAID IT WAS THE FUEL PRESSURE SENDER AND THAT IT WOULD NEED TO BE REPLACED. I ASK FOR PART NUMBER WHICH CAME BACK TO FUEL PRESSURE SENSOR. HE ADVISED ME THAT I WOULD HAVE TO PAY OVER $750 DOLLARS FOR PARTS AND LABOR. SO I AUTHORIZED HIM TO ORDER THE PART BECAUSE THEY DONT KEEP RECALL PARTS ON HAND. I NEEDED TO CONTACT NISSAN. MY QUESTION IS IF THERE IS OR HAS BEEN 3 SEPARATE RECALLS FOR THIS PART AND MY VEHICLE WAS FINE BEFORE THE 2018 RECALL REPAIR. WHY IS THE DEALER REQUIRING ME TO PAY FOR THE REPAIR? IT IS MY UNDERSTANDING THAT RECALLS DONT HAVE AN EXPIRATION DATE. IF A PART FAILS THAT IS A KNOWN RECALLED PART THROUGHOUT NISSAN VEHICLES, THEN WHY ISN'T IT BEING REPLACED FOR FREE DUE TO THE HAZARDOUS NATURE OF NOT REPLACING IT.

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THE TURBO COMPONENT WENT OUT AND ITS UNSAFE TO DRIVE, I AM ONE MONTH OUTSIDE OF THE RECALL FOR THIS PROBLEM MY CAR IS A 2011 WITH 57K MILES ON IT AND THE AVERAGE FOR LA IS 12-15K. I AM TRYING TO OPEN A CASE WITH NISSAN TO SEE IF THEY WILL COVER IT CONSIDERING THEIR OWN MECHANICS TOLD ME I COULDN'T HAVE CAUSED THIS AND ITS A MANUFACTURE DEFECT.

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ISSUES WITH TIMING CHAIN CREATING LOUD NOISE WHEN RUNNING

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V156000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE REPAIR FAILED TO REMEDY THE VEHICLE. THE VEHICLE WAS TAKEN TO SHEEHY NISSAN OF GLEN BURNIE (7232 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 754-1777) WHERE THE VEHICLE WAS REPAIRED TWICE. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE TOW TRUCK DRIVER INSPECTED THE VEHICLE AND INDICATED THAT THE TIMING CHAIN MAY BE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,300.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT SMELLED FUEL AND NOTICED FUEL LEAKING FROM UNDER THE MIDDLE OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 12V069000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE MASS AIR FLOW SENSOR. THE VEHICLE WAS TAKEN TO KELLY NISSAN, INC. (4300 95TH ST, OAK LAWN, IL 60453, (708) 499-1000) AND THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS COMPLETED; HOWEVER, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, WHICH FOUND THAT THE MASS AIR FLOW SENSOR WAS STILL FAULTY. THE MANUFACTURER WAS NOT CONTACTED. THE NHTSA CAMPAIGN INFORMATION WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 57,000.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS DETECTED COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO EAU CLAIRE NISSAN (3214 MALL DR, EAU CLAIRE, WI 54701, (715) 833-7777) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS LOOSE AND CAUSED METAL FRAGMENTS TO ENTER THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE GEAR SHIFTER WAS UNABLE TO SHIFT FROM PARK INTO ANY OTHER GEAR. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD COME TO A COMPLETE STOP WITHOUT WARNING WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR FACILITY, BUT THE FAILURES COULD NOT BE DIAGNOSED OR REPAIRED. THE FAILURES CONTINUED AND THE VEHICLE WAS TAKEN BACK TO THE REPAIR FACILITY. THE MECHANIC REPLACED THE TRANSMISSION ASSEMBLY, BUT THE CONTACT HEARD AN ABNORMAL NOISE PROGRESSING FROM THE VEHICLE AFTER THE REPAIR. THE VEHICLE WAS TOWED TO ANOTHER REPAIR FACILITY WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER AND WATER PUMP NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V583000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

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WHILE DRIVING ON HIGHWAY AT 65 MPH, THE SUNROOF EXPLODED. IT SOUNDED LIKE A GUN SHOT AND GLASS FLEW EVERYWHERE INSIDE AND OUT OF CAR. NO ROAD HAZARD OR DEBRIS NOTED TO CAUSE ANY DAMAGE. NO WEATHER ISSUES PRESENT. IT WAS A CLEAR DAY APPROXIMATELY 78 DEGREES F. THE SUNROOF WAS CLOSED AT TIME OF INCIDENT. IT WAS EXTREMELY TERRIFYING AND CAUSED CONFUSION WHILE TRAVELLING AT HIGHWAY SPEEDS AND TRYING TO FIGURE OUT WHAT HAPPENED. THIS WAS A 4 LANE HIGHWAY WITH TWO LANES OF TRAFFIC EACH WAY WHICH COULD HAVE BEEN IMPACTED WOULD I HAVE SWERVED OR OTHERWISE REACTED TO THE SOUND OR RAINING GLASS SHARDS. VERY DANGEROUS SITUATION.

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IT STALLS OUT IF 80 MPH IS REACHED AND WILL NOT ACCELERATE AGAIN UNLESS THE MOTOR IS TURNED OFF AND BACK ON. NOW IT IS MORE FREQUENT AND AT ANY SPEED. PLUS THE GAS CONSUMPTION IS HALF WHAT IT USUALLY WOULD BE.

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I BOUGHT MY 2011 NISSAN JUKE BRAND NEW. IT HAS JUST OVER 57,000 MILES. WHILE DRIVING I WAS ABOUT TO ENTER THE HIGHWAY WHEN THE ENGINE JUST SHUT OFF. NO WARNING LIGHTS CAME ON BEFORE THE VEHICLE SHUT OFF. I HAD THE VEHICLE TOWED TO A NISSAN DEALER AND WAS TOLD IT JUMPED TIMING AND A NEW ENGINE WAS NEEDED. I'VE KEPT UP WITH ALL THE MAINTENANCE AND HAVE ALL MY RECEIPTS. I HAD THE TIMING CHAIN REPLACED DURING A SERVICE CAMPAIGN IN 2014. I CONTACTED NISSAN CONSUMER AFFAIRS AND AFTER 3 DAYS I WAS INFORMED THEY WOULD COVER 70% OF THE REPAIRS. WHICH MEANS MY PORTION IS JUST OVER $3,300. I BELIEVE THIS SHOULD BE COVERED 100% AS THIS IS A SAFETY ISSUE WITH MANY OTHER EXPERIENCING THE SAME. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD MADE IT ON TO THE HIGHWAY. NISSAN IS WELL AWARE OF THIS ISSUE AND SHOULD DO MORE TO RECTIFY IT.

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TL* THE CONTACT OWNED A 2011 NISSAN JUKE. WHILE DRIVING 7 MPH, THE AIR BAGS DEPLOYED INADVERTENTLY AND CAUSED THE CONTACT TO CRASH INTO A LIGHT POLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD CONDUCT AN INVESTIGATION. THE FAILURE MILEAGE WAS 81,000. *JS

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MANY 2011 NISSAN JUKES WERE PART OF A VIN SPECIFIC RECALL INVOLVING A MANUFACTURING DEFECT CAUSING THE THE TIMING CHAIN TO STRETCH. MY VEHICLE WAS NOT A PART OF THIS RECALL BUT I HAVE RECENTLY HAD THIS ISSUE WITH MY CAR, RENDERING IT UNUSABLE. NISSAN HAS BEEN CONTACTED BUT IS CLAIMING IT IS A WARRANTY ISSUE (THEY HAVE NOT BEEN WORKING WITH ME TO ESCALATE THIS ISSUE). I HAVE ALSO NOTIFIED MY ATTORNEY GENERALS OFFICE WHO RECOMMENDED I REACH OUT TO YOU. I HAD TWO MECHANICS LOOK AT IT BEFORE GOING TO NISSAN AND A NISSAN TECH CONFIRMED THAT THIS IS, IN FACT, THE ISSUE WITH MY CAR. I FOUND OUT WHEN MY CAR JUST STOPPED RUNNING WHILE IN IDLE, AND THEN IT WOULD NOT START AGAIN. MY MECHANIC FOUND AN OIL LEAK, AND A SECOND MECHANIC (MY FIRST WAS TOO BOOKED TO DIG TOO DEEP INTO THE ISSUE) FOUND THE TIMING CHAIN ISSUE AND RECOMMENDED GOING STRAIGHT TO NISSAN. SINCE THE ISSUE OCCURRED THE CAR HAS NOT BEEN DRIVEN AND IS CURRENTLY AT NISSAN.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. UPON STARTING THE VEHICLE, THE SERVICE ENGINE INDICATOR ILLUMINATED. TWO DAYS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V156000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO PAT PECK NISSAN-GULFPORT (9480 US 49, GULFPORT, MS 39503, 228-864-6411) WHERE THE RECALL REPAIR WAS PERFORMED; HOWEVER, THE SERVICE ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PRESSURE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE NISSAN DEALER. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER AND THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000.

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TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT SHE RECEIVED AN UNKNOWN NHTSA RECALL NOTICE FROM THE MANUFACTURER. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR ENTERED THE VEHICLE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO ONTARIO NISSAN (1377 KETTERING DR., ONTARIO, CA 91761, (909) 906-7424) WHERE THE CONTACT WAS INFORMED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND NHTSA CAMPAIGN INFORMATION WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 98,000.

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THE TIMING BELT ALONG WITH OTHER ASSOCIATED CRANKS AND PULLEYS, ARE DAMAGED. THE CAR HAS BEEN KEPT CURRENT WITH ALL MAINTENANCE AND OUT OF THE BLUE THE TIMING CHAIN MECHANISM BEGINS TO FAIL. THIS IS EXTREMELY DANGEROUS TO DRIVE WITH ENGINE FAILURE LOOMING AROUND EVERY CORNER, AND THE REPAIR COSTS ON SOMETHING THAT SHOULD LAST IS SKY HIGH. WHEN THIS HAPPENED THE FIRST TIME, THE CAR WAS STATIONARY AND I NOTICED THE SOUND UPON START UP OF THE VEHICLE.

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