What 50 owners told NHTSA about the 2011 Ford F-350 Super Crew

A FUEL INJECTOR CLAMP BROKE LEADING TO RAW FUEL POURING DOWN THE SIDE OF THE MOTOR AS WELL AS VAPORIZED FUEL SPRAYING AROUND THE TOP OF THE MOTOR. AFTER ORDERING THE REPLACEMENT CLAMP I REALIZED THEY HAVE CHANGED THE DESIGN FROM A PIECE OF CAST METAL TO STAMPED STEEL ( MUCH STRONGER). IF THE FUEL IGNITED IT COULD BE CATASTROPHIC. LUCKILY THE CLAMP BROKE IN MY DRIVE WAY AND NOT WHILE TOWING A HEAVY LOAD. THIS COULD LEAD TO THE VEHICLE SHUTTING DOWN OR WORSE CATCHING FIRE. ENCLOSE FIND PICTURES OF THE BROKEN CLAMP AND THE REDESIGNED NEW CLAMP. THERE ARE 7 MORE CLAMPS ON THIS MOTOR WAITING TO FAIL. THIS VEHICLE ONLY HAS 57,000 MILES ON IT AND HAS NEVER BEEN ABUSED.

NHTSA ODI 11144762

TL* THE CONTACT OWNS A 2011 FORD F-350 SUPER DUTY THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER AND STALLED INTERMITTENTLY. THE WARNING INDICATOR FOR THE EXHAUST FLUID ILLUMINATED, WHICH MEANT THE FLUID WAS LOW. THE CONTACT WAS UNABLE TO DETERMINE THE CAUSE OF THE INTERNAL FAILURE AND STALLING. THE DEALER (PARAMOUNT FORD HYUNDAI OF VALDESE 101 MALCOLM BLVD, VALDESE, NC 28690 (828) 338-9348) DIAGNOSED THAT THE ECM NEEDED TO BE REPLACED OR THE INCORRECT FUEL MAY HAVE BEEN USED. THE DEALER WAS UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. UPDATED 07/18/17*LJ *JS

NHTSA ODI 10992809

WE WERE TRAVELING ON US23 IN WISE VIRGINIA, DOWN A MOUNTAIN. A SIGNAL AT THE BOTTOM TURNED RED; WHEN MY HUSBAND APPLIED THE BRAKES, THE ENGINE EXPERIENCED TOTAL FAILURE. THERE WAS NO ADVANCE INDICATION FROM THE VEHICLE SAFETY SYSTEM THAT ANYTHING WAS WRONG. WITH NO ENGINE POWER, MY HUSBAND HAD NO BRAKES OR POWER STEERING TO CONTROL THE VEHICLE. DUE TO DRIVER SKILL AND LUCK, WE WERE ABLE TO BRING THE VEHICLE TO A SAFE STOP. THE VEHICLE IS NOW AT FREEDOM FORD IN WISE, AND THEIR TECHNICIAN SAYS THE FAILURE WAS DUE TO EXCESSIVE WATER IN THE FUEL, AND THE FUEL SYSTEM IS CONTAMINATED AND NEEDS TO BE COMPLETELY REPLACED. THIS INDICATES TO- VARIOUS OUTSIDE MECHANICS- THAT THE WATER AND FUEL SEPARATOR WASN'T WORKING; THUS ALLOWING THE ENGINE TO BECOME OVERWHELMED. THIS SUGGESTS FAULTY PARTS- A FAULTY SEPARATOR-WHICH SHOULD BE COVERED UNDER OUR WARRANTY. HOWEVER, FORD IS CLAIMING THAT THE FUEL SYSTEM FAILURE IS WHAT CAUSED THE COMPLETE LOSS OF POWER.

NHTSA ODI 10970786

TL* THE CONTACT OWNS A 2011 FORD F-350 SD. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CHECK VALVE IN THE FUEL TANK FRACTURED, WHICH CAUSE A BLOCKAGE IN THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

NHTSA ODI 10887758

PURCHASED 8/30/2011. 1ST SERVICE CALL NOV/2011: NOTICED AT HWY SPEEDS AND/OR ACCELERATING TO PASS OR ENTER HWY TRUCK WOULD MISS/CUT OUT. SEVERAL TIMES IT DIED AS TRUCK WAS ENTERING HWY. TRUCK WAS ALSO SHIFTING HARD WHEN GOING INTO DRIVE FROM PARK. DEALER STATED THEY COULDN'T DUPLICATE PROBLEM AT INITIAL VISIT. DIAG SHOWED AN UPDATE FOR 6.7 DIESEL, THEY DID UPDATE BUT PROBLEM CONTINUES. 2ND SERVICE CALL: MAY/2012 TRANS LIGHT ON-CUTTING OUT/SLIPPING & SHIFTING HARD STILL. REPLACED TORQUE CONVERTER AND PCM & NOX SENSOR. 3RD SERVICE 2/2013: RADIATOR ASSEMBLY LEAKING-NEW RADIATOR. 4TH SERVICE4/2014:TRANS LIGHT ON, TEMP SENSOR 2 OUT-REPLACED. 5TH SERVICE 5/2014: ENG WARNING, TRUCK SHUT DOWN RUNNING ON HWY-SAID PULL OVER SAFELY. #4 EXHAUST SENSOR-REPLACED. 6TH SERVICE JAN 2014 128,942 MILES -ENG WARNING, TRUCK SHUT DOWN WOULD NOT RESTART-HAD TO TOW OFF HWY. CATASTROPHIC ENGINE FAILURE-NO COMPRESSION ON ONESIDE OF ENGINE, METAL DEBRIS IN TURBOCHARGE-TOTAL ENGINE REPLACEMENT. 7TH SERVICE JAN 2014-ON THE WAY HM FROM ENGINE REPLACEMENT ENGINE LIGHT CAME ON, NOX SENSOR OUT-REPLACED. 8TH SERVICE 2/2015 - NOX SENSOR OUT-REPLACED. 9TH SERVICE 2/2015: CADILLAC CONVERTER BAD-NEEDS REPLACED. TRUCK SERVICED ON A REGULAR BASIS, ALMOST EVERY 2 MONTHS BY FORD. *TR

NHTSA ODI 10690172

I WAS DRIVING THE TRUCK AWAY FROM A TRAFFIC LIGHT. WHEN THE TRUCK REACHED APPROXIMATELY 20 MPH. THE ENGINE SHUT DOWN COMPLETELY. I LOST FORWARD MOTION, STEERING CONTROL AND BRAKING POWER. I WAS ABLE TO WRESTLE THE TRUCK OFF THE ROAD AND INTO A PARKING LOT. THIS IS A FORD TRUCK POWERED BY A 6.7 FORD DIESEL ENGINE., THE TRUCK IS GENERALLY USED TO TOW A 13000 POUND FIFTH WHEEL. IF I HAD BEEN TOWING THE FIFTH WHEEL, THE OUTCOME WOULD SURELY HAVE BEEN A DISASTER. PROBLEM TURNED OUT TO BE A TOTALLY FAILED BOSCH CP4-2 HIGH PRESSURE FUEL PUMP. THE PUMP SLOWLY FAILS. AS THE PUMP TRAVELS THE PATH TO TOTAL DESTRUCTION, THE OPERATOR HAS NO WARNING THAT THE ENGINE WILL SUDDENLY DIE. WHEN THE TRUCK QUITS, THE OPERATOR HAS LOST POWER STEERING AND POWER BRAKES ON A 8,500 TO 23,500 POUND VEHICLE. *TR

NHTSA ODI 10430848