What 50 owners told NHTSA about the 2011 Ford F-350 Super Crew

TL* THE CONTACT OWNS A 2011 FORD F-350 SUPER DUTY. WHILE DRIVING 60 MPH, THE ENGINE SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED SINCE THE GLOW PLUGS FRACTURED WITHIN THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. UPDATED 8/27/15*CN

NHTSA ODI 10720972

THE ENGINE IN MY 2011 FORD F350 SUPER DUTY DIESEL SHUT DOWN WITH NO ADVANCE WARNING IN FREEWAY RUSH HOUR TRAFFIC DUE TO A EGT SENSOR. THIS HAS BEEN A PROBLEM WITH THE 6.7 ENGINE FOR SOME TIME ACCORDING TO SEVERAL DIFFERENT DIESEL FORUM SITES. THE ONLY RECALL TO DATE FROM FORD HAS BEEN ON THOSE VEHICLES EQUIPPED WITH AN AMBULANCE PACKAGE, ALTHOUGH THIS AFFECTS ALL VEHICLES WITH THE 6.7 MOTOR. *TR

NHTSA ODI 10700628

FORD F350SD CREW CAB W/ 6.7 DIESEL MOTOR...VEHICLE WAS BEING DRIVEN WHEN SUDDENLY WARNING MESSAGE CAME ACROSS DASH THAT VEHICLE WAS "SHUTTING DOWN" AND TO PULLOVER VEHICLE IMMEDIATELY. WITHIN 10 SECONDS VEHICLE BEGAN DECELERATING AND CAME TO A COMPLETE SHUTDOWN. IT WAS VERY DIFFICULT TO MANEUVER VEHICLE AS POWER STEERING AND EVERYTHING STOPPED WORKING. WITH WIFE IN A PANIC, SHE BARELY GOT THE TRUCK OFF THE HIGHWAY, BEFORE COMPLETE SHUTDOWN OF VEHICLE! CALLED LOCAL FORD DEALER, WHICH DID HAVE THE TRUCK TOWED IN TO DEALERSHIP, UNDER FORD WARRANTY. TRUCK WAS DIAGNOSED AS HAVING A "FAULTY" EGT EXHAUST SENSOR, GAVE ESTIMATE TO FIX OF AROUND $600.00. CLAIMS IT WAS NOT PART OF THE POWERTRAIN, SO NO WARRANTY COVERAGE OF THE COSTS OF REPAIR! TOTALLY FRUSTRATED WITH FORD FOR THIS INCIDENT AND LACK OF SUPPORT OR CONCERN FOR THIS FAILURE, I APPEALED TO THEIR CUSTOMER SERVICE DEPT. AND BASICALLY GOT NOWHERE! NOW AS I HAVE DONE RESEARCH ON THIS ISSUE, I FIND OUT THAT FORD HAS A RECALL GENERATED #13V535000, ON THIS VERY SAME PRODUCT FAILURE, WITH THE EXACT SAME ISSUE AS OUR TRUCK'S FAILURE. HOWEVER, FORD ONLY ISSUED THE RECALL FOR F350,450, &550'S THAT WERE UTILIZED IN AMBULANCE CHASSIS. OUR TRUCK HAS A SAME BUILD DATE AS THE RECALL INDICATES AND EVERY EXACT SYMPTOM THAT THEY CITE IN THE RECALL LETTER AND FINDINGS, YET FORD REFUSES TO ACKNOWLEDGE THAT THE SAME PROBLEM COULD HAVE EXISTED IN THE NON AMBULANCE F350'S. I HAVE ONLY ASKED FORD CUSTOMER SERVICE REPS. FOR REIMBURSEMENT OF MY COSTS FOR THIS REPAIR, WHICH WAS COMPLETED ON 08/29/2013. THEY HAVE REFUSED TO ACCEPT MY CLAIM! I FIND THIS RIDICULOUS, AND THE SAFETY ISSUES OF THE PROBLEM WERE EVERY BIT AS SEVERE IN THIS PRIVATE SITUATION AS WHAT MAY HAVE BEEN IN AN AMBULANCE USE SITUATION. PLEASE HELP, ANYONE AT FORD SHOULD REALIZE THAT THE "FAULTY" SENSORS PROBABLY WERE PLACED ON MANY OTHER F350'S BUILT DURING THAT SAME TIMEFRAME. *TR

NHTSA ODI 10572839

THE RADIATOR, WITHOUT DAMAGE BEGAN LEAKING ANTIFREEZE IN THE UPPER RIGHT CORNER AND NEEDED TO BE REPLACED. *TR

NHTSA ODI 10566384

TL* THE CONTACT OWNS A 2011 FORD F-350 SD. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR DIAGNOSTIC TESTING AND EACH TIME THERE WAS A DIFFERENT SET OF CODES THAT WERE GENERATED. THE VEHICLE WAS NEVER REPAIRED. THE DEALER STATED THAT THEY WERE WORKING ON A SOFTWARE UPDATE TO BE INSTALLED IN THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THEY INFORMED THE CONTACT THAT THEY WERE CONTINUALLY WORKING ON NEW CALIBRATIONS AND CODES TO REINSTALL IN THE VEHICLE. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 8,500.

NHTSA ODI 10397986