What 50 owners told NHTSA about the 2011 Ford F-350 Super Crew

TRUCK HAS ABOUT 65K MILES ON IT. IT HAS HAD 2 MAJOR DIESEL ENGINE MALFUNCTIONS THAT LEFT ME STRANDED ON THE ROAD. THE FIRST TIME I BARELY MADE IT OFF THE TRAVEL LANES. THE SECOND TIME AT LEAST I WAS ABLE TO GET FULLY OFF THE ROAD. BOTH TIMES WE WERE ON THE HIGHWAY. IT ALREADY HAS HAD THE FUEL PUMP GO OUT CAUSING MAJOR PROBLEMS AND HAVING A NEW FUEL SYSTEM PUT IN. NOW SOMETHING ELSE INTERNALLY OF THE ENGINE HAS BLOWN UP AND NOW IT HAS METAL SHAVING ALL THRU THE ENGINE. THE FIRST TIME IT TOOK OVER 2 MONTHS TO GET FIXED AND THIS TIME ITS BEEN IN THE SHOP 8 WEEKS AND THE FORD EXTENDED WARRENTEE STILL HASN'T APPROVED THE REPAIRS. I'VE READ MANY ON LINE POSTS SAYING THAT THESE 2011 DIESEL ENGINES ARE EXPLODING AND FORD WON'T COVER THE REPAIRS OR MAKE GOOD.

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TL* THE CONTACT OWNS A 2011 FORD F-350 SD. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK VIOLENTLY. THE CONTACT HAD TO APPLY THE BRAKES TO SLOW DOWN THE VEHICLE AND STOP THE SHAKING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME. THE DEALER (O'MEARA FORD, 400 W 104TH AVE, NORTHGLENN, CO 80234) STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.

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WHILE DRIVING THE F350, WITHOUT WARNING THE ENGINE WILL SHUT DOWN. THIS OCCURRED WHILE DRIVING ON THE INTERSTATE IN A STRAIGHT DIRECTION. HAS CONTINUED TO OCCUR OVER THE PAST MONTH (4TIMES). THE VEHICLE WILL NOT RESTART. WAIT ANYWHERE FROM 2MINUTES TO 20 MINUTES THE VEHICLE WILL RESTART. APPEARS TO BE THE ERG SYSTEM. SERIOUS SAFETY CONCERN!!!!! ACCORDING TO OTHER INDIVIDUALS ON THE INTERNET THIS IS A COMMON PROBLEM.

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I WAS PASSING A TRANSPORT TRUCK AND JUST AS I GOT EVEN WITH THE DOOR OF THE TRUCK MY FORD F350 SUPER DUTY MOTOR QUIT, JUST SHUT DOWN. A BUS WAS COMING IN MY LANE AS I WAS PASSING, THE TRUCK SLOWED DOWN TO LET ME BY BUT I HAD NO POWER, NO POWER BRAKES OR POWER STEERING. THE BUS SLOWED DOWN AND I BRAKED ENOUGH TO GET IN BACK OF THE TRUCK AND OVER TO THE SIDE OF THE ROAD. THE BUS WENT ON BY AND THE TRUCK CONTINUED ON HIS WAY AND I TRIED TO START MY TRUCK. IT FIRED UP AND WE DROVE TO A TRACTOR SUPPLY AND BOUGHT SOME DIESEL OIL AND WHEN WE CHECKED THE OIL TO SEE HOW MUCH IT WAS DOWN WE WERE SURPRISED TO FIND IT WAS FULL. WE DROVE 200 MILES HOME AND DIDN'T HAVE ANOTHER PROBLEM. THERE WERE NO CODES ON THE COMPUTER SCREEN IN THE TRUCK. I HAVEN'T TAKEN IT TO THE DEALER YET BUT WILL TO SEE IF THEIR EQUIPMENT WILL SHOW A REASON.

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TL* THE CONTACT OWNS A 2011 FORD F-350 SD. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 13V535000 (ENGINE), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 59,800.

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UPON STARTING THE VEHICLE, I NOTICED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT HAS BEEN DIAGNOSED WITH A BAD DEF PUMP, HEATER AND SENSOR. THESE ARE FOR EMISSION CONTROL AND I HAVE BEEN TOLD THAT THESE PARTS ARE NOT A WARRANTIED ITEM. SEEMS THAT THIS SHOULD BE COVERED AS IT FOR THE SAFETY OF THE ENVIRONMENT.

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WHILE DRIVING AT HIGHWAY SPEED, THE VEHICLE, A 2011 FORD F-350 SUPER DUTY GAVE A WARNING TO PULL SAFELY OVER - WITH NO WARNING THE ENGINE STOPPED. THUS RENDERING THE STEERING AND THE BRAKING SIGNIFICANTLY DEGRADED. THANKFULLY, MY WIFE AND I WERE ABLE TO PULL INTO A NEARBY PARKING LOT AND WAIT FOR A TOW TO THE FORD DEALER. A CUSTOMARY USE OF THIS VEHICLE IS TO TOW A TRAILER OFTEN WITH HEAVY MACHINERY. THANKFULLY ON THIS DAY THERE WAS NO TRAILER ATTACHED. THIS SITUATION WARRANTS AN IMMEDIATE RECALL. IF I HAD BEEN TRAVELING DOWN AN INCLINE OR ON ANYTHING LESS THAN A STRAIGHT ROAD. THIS INCIDENT COULD HAVE BEEN CATASTROPHIC. *TR

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MAR.2,2015 WAS TRAVELING WEST ON HWY. 82 ABOUT 10 MILES OUT OF PRATTVILLE,AL. THIS IS A HEAVILY TRAVELED HWY. BY TRUCK AND AUTO. I WAS GIVEN THE MESSAGE STOP SAFELY NOW AND 30 SEC. LATER LOST POWER ON A MAJOR HIGHWAY GOING UP HILL. TRUCK WAS TOWED TO FORD DEALER WHERE I WAS TOLD THE TRUCK HAD A RECALL, 14E03. I WAS TOLD EGT SENSOR #2 WAS REPLACED AND THE 14E03 RECALL WAS DONE BUT THE TWO WERE NOT CONNECTED. I LEANED THIS PROBLEM WAS ADDRESSED IN A NOV.2013 RECALL FOR AMBULANCES BUT THIS WAS NOT ADDRESSED FOR THE HUNDREDS OF THOUSANDS OF PRIVATELY OWNED TRUCKS. WHY? I LEANED OF THE JAN.2015 RECALL 14E03 WHEN MY TRUCK WAS TOWED IN TO DEALER. THIS IS NOT ONLY A COSTLY BUT ALSO DANGEROUS GAME FORD IS PLAYING WITH IT'S CUSTOMERS. I WAS BLESSED! *TR

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PURCHASED 8/30/2011. 1ST SERVICE CALL NOV/2011: NOTICED AT HWY SPEEDS AND/OR ACCELERATING TO PASS OR ENTER HWY TRUCK WOULD MISS/CUT OUT. SEVERAL TIMES IT DIED AS TRUCK WAS ENTERING HWY. TRUCK WAS ALSO SHIFTING HARD WHEN GOING INTO DRIVE FROM PARK. DEALER STATED THEY COULDN'T DUPLICATE PROBLEM AT INITIAL VISIT. DIAG SHOWED AN UPDATE FOR 6.7 DIESEL, THEY DID UPDATE BUT PROBLEM CONTINUES. 2ND SERVICE CALL: MAY/2012 TRANS LIGHT ON-CUTTING OUT/SLIPPING & SHIFTING HARD STILL. REPLACED TORQUE CONVERTER AND PCM & NOX SENSOR. 3RD SERVICE 2/2013: RADIATOR ASSEMBLY LEAKING-NEW RADIATOR. 4TH SERVICE4/2014:TRANS LIGHT ON, TEMP SENSOR 2 OUT-REPLACED. 5TH SERVICE 5/2014: ENG WARNING, TRUCK SHUT DOWN RUNNING ON HWY-SAID PULL OVER SAFELY. #4 EXHAUST SENSOR-REPLACED. 6TH SERVICE JAN 2014 128,942 MILES -ENG WARNING, TRUCK SHUT DOWN WOULD NOT RESTART-HAD TO TOW OFF HWY. CATASTROPHIC ENGINE FAILURE-NO COMPRESSION ON ONESIDE OF ENGINE, METAL DEBRIS IN TURBOCHARGE-TOTAL ENGINE REPLACEMENT. 7TH SERVICE JAN 2014-ON THE WAY HM FROM ENGINE REPLACEMENT ENGINE LIGHT CAME ON, NOX SENSOR OUT-REPLACED. 8TH SERVICE 2/2015 - NOX SENSOR OUT-REPLACED. 9TH SERVICE 2/2015: CADILLAC CONVERTER BAD-NEEDS REPLACED. TRUCK SERVICED ON A REGULAR BASIS, ALMOST EVERY 2 MONTHS BY FORD. *TR

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SENSOR DID NOT FIX THE STALLING PROBLEM WHICH WAS MONITORED BY FORDS BOX PUT IN THE TRUCK. I HAD TO HIT THE BUTTON FOR A SIGNAL TO BE SENT TO FORD EVERY TIME MY ENGINE LOST POWER (WENT MOMENTARILY DEAD) FINALLY FORD INSTALLED A 2013 ECM TO CORRECT THE PROBLEM, WHICH IT FIXED IT. I TRADED THE TRUCK FOR A 2014 F350 6.7L , NO PROBLEMS. *TR

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I WAS DRIVING EAST ON I-90 NEAR BOZEMAN, MT AT ABOUT 70MPH WHEN A WARNING APPEARED ON MY DASH TELLING ME TO PULL OVER TO A SAFE LOCATION IMMEDIATELY. THERE WAS AN OFF RAMP ABOUT 1/4 MILE AHEAD AND I BEGAN TO SLOW DOWN TO TAKE THE OFF RAMP WHEN THE ENGINE SHUT DOWN COMPLETELY AND LUCKILY, I WAS ABLE TO BRING IT TO A STOP BARELY ON THE OFF RAMP WITHIN ONLY A FEW FEET OF THE INTERSTATE HIGHWAY. THE ENGINE WOULD NOT START, SO I CONTACTED A TOWING SERVICE AND WAITED FOR THEIR ARRIVAL. THEY WERE NOT DUE TO ARRIVE FOR ABOUT 1.5 HOURS AND IT WAS GETTING LATE IN THE AFTERNOON. I KEPT TRYING TO START THE ENGINE EVERY 15 MINUTES OR SO, AND FINALLY AFTER ABOUT 45 MINUTES OF WAITING, THE ENGINE STARTED AND I DROVE IMMEDIATELY BACK TO BOZEMAN FORD FOR ASSISTANCE, WHERE UPON, THEY DISCOVERED THAT THE PROBLEM WAS AN EXHAUST GAS TEMPERATURE (EGT) SENSOR AND REPLACED IT. THE DEALERSHIP CHARGED ME $100.00 AND SAID THERE WAS NO NOTIFICATIONS FROM FORD ABOUT THIS PROBLEM. SINCE THEN I HAVE HEARD OF OTHERS THAT HAVE HAD THE SAME PROBLEM WITH PICKUPS OTHER THAN THE AMBULANCE PACKAGES THAT THE RECALL COVERS, AND WANTED YOU TO KNOW THAT THIS COULD BE A SERIOUS PROBLEM ON THE ROAD. IF MY WIFE AND I HAD BEEN ANOTHER 2 MILE DOWN THE ROAD, WE WOULD HAVE BEEN IN THE CURVES OF THE BOZEMAN PASS, WHICH IS NARROW AND BUSY AND USUALLY ICY THAT TIME OF YEAR. I DID TALK TO MY FORD DEALERSHIP IN BILLING, MT SOON AFTER THE INCIDENT, BUT I NEVER HEARD BACK FROM THEM. I'M HOPING THE PROBLEM DOESN'T RECUR IN THE FUTURE, BUT HEARING ABOUT IT AGAIN ON THE NEWS HAS CAUSED ME TO CONTACT YOUR OFFICE. PLEASE CONTACT ME WITH ANY INFORMATION ON THIS SUBJECT THAT YOU MAY HAVE. *TR

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TL* THE CONTACT OWNS A 2011 FORD F-350 SD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DIESEL EXHAUST FLUID PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 62,363. UPDATED 04/29/14 MA UPDATED 05/2/2014 *JS

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