What 773 owners told NHTSA about the 2011 Chrysler Town And Country

ENGINE DIED, BATTERY LIGHT CAME ON, BRAKE LIGHT, ELECTRICAL SYSTEM AND ENGINE DIED WHILE DRIVING ON A STATE ROAD

NHTSA ODI 11111502

WITH ONLY 74,000 MILES ON MY VEHICLE, I HAVE HAD TO REPLACE BRAKES AND CALIPERS SEVERAL TIMES. I PURCHASED VEHICLE 12/2013 WITH 19,537 MILES ON IT. IN 8/2015 HAD TO REPLACE FRONT AND REAR PADS AND ROTORS. WITH 41,097 MILES ON IT. 12/16 REPLACED BOTH REAR BEARINGS. WITH 56,102 MILES ON IT. 4/17 REPLACED RIGHT REAR PADS/ROTORS/CALIPER. WITH 59,384 MILES ON IT. 6/17 REPLACED FRONT PADS/ROTORS. WITH 61,044 MILES ON IT. 2/18 REPLACED REAR PADS/ROTORS/CALIPER. WITH 67,836 MILES ON IT. I DO NOT USE YOUR DEALERS FOR SERVICE BECAUSE I'VE HAD NO SATISFACTION FROM THEM IN THE PAST. I DO USE A REPUTABLE LOCAL REPAIR SHOP. I HAVE THE FIDELITY GOLD PLUS INSURANCE AND THE COMPENSATE ME FOR SOME OF THE ISSUES BUT NOT MUCH. THIS POLICY EXPIRES 4/18. TO DATE MY VEHICLE HAS 67,850 MILES ON IT.

NHTSA ODI 11111521

THE VAN HAS STOPPED COLD IN TRAFFIC. THIS WAS THE SECOND TIME THIS HAS HAPPEN IT AN ELECTRICAL PROBLEM. NOW THERE ARE SIGNS OF IT HAPPENING AGAIN WHICH WILL MAKE THE THIRD TIME IN AS MANY YEARS. THIS SHOULD BE FIX BY THE MANUFACTURER BEING IT IS ONGOING.

NHTSA ODI 11109808

WHEN THE CAR WAS OFF THE DRIVERS SIDE WINDOW BUTTON MALFUNCTIONED AND MELTED. OWNER DID NOT SEE IT HAPPEN BUT THERE IS A HOLE IN THE BUTTON

NHTSA ODI 11109756

VEHICLE WILL START BUT ENGINE QUITS WITHIN SECONDS, KEY IS STILL IN ON POSITION. TURN KEY OFF AND RESTART, STAYS ON BUT COMPUTER HAS RESET. THIS HAS HAPPENED 3 TIMES THIS WEEK.

NHTSA ODI 11103546

VEHICLE WILL NOT START. TIPM NEEDS REPLACING. UPON INVESTIGATION INTO THE ISSUE, THERE ARE COUNTLESS COMPLAINTS OF THE SAME PART, BUT WITH VERY CONCERNING SAFETY ISSUES SUCH AS VEHICLE STALLING WHILE DRIVING OR AIRBAGS RANDOMLY DEPLOYING OR NOT DEPLOYING AT ALL DURING AN ACCIDENT. THE NHTSA DENIED THE PETITION TO INVESTIGATE THIS WIDELY OCCURRING ISSUE. WHAT THE HELL GOOD IS THIS ORGANIZATION IF THEY DON'T PLACE CONSUMER INTEREST AND SAFETY FIRST???????????????

NHTSA ODI 11101338

MY WIFE AND I WERE DRIVING THE VEHICLE WHEN ALL OF A SUDDEN IT JUST COMPLETELY DIED. WE HAD NO BRAKES NO STEERING NO POWER ANYWHERE. THANK GOD WE WERE ONLY GOING 40 MILES AN HOUR AND WERE ABLE TO CRUISE TO A STOP. APPARENTLY THIS ALSO HAPPENED TO MY WIFE EARLIER IN THE DAY. WE HAVE ONLY HAD THE CAR FOR ABOUT A WEEK. BUT AFTER DOING SOME RESEARCH APPARENTLY WERE NOT THE ONLY ONES HAVING A PROBLEM WITH THIS VEHICLE DOING THIS. THIS NEEDS TO BE FIXED BEFORE SOMEONE EITHER GETS HURT OR KILLED. WE ARE TAKING IT TO A CHEVY DEALERSHIP TOMORROW TO GET IT LOOKED AT. IF I'M RIGHT THOUGH ITS SOME TYPE OF MODULE THAT CHRYSLER IS VERY AWARE OF THAT'S FAULTY.

NHTSA ODI 11100644

WHILE DRIVING MY VEHICLE, THE AC OR HEATER WOULD COME ON, BY IT'S SELF. THIS HAS BEEN GOING ON FOR A WHILE, THEN LAST WEEKEND, MAY 25, 2018 THE WINDSHIELD WIPPERS CAME ON AND THE DASH BOARD WENT BLANK. I HAD TO PULL OVER AND TURN THE CAR OFF TO GET EVERYTHING CORRECTED. BEFORE THAT, MY PASSENGER SLIDING DOOR STARTED MAKING BUZZING SOUNDS WHEN YOU HIT THE UNLOCK BUTTON, THIS HAPPENS WHENEVER YOU HIT THE UNLOCK BUTTON.

NHTSA ODI 11098647

THE CAR SHUT OFF WHEN I WAS DRIVING . I HAD TO STEER IT OVER TO THE SIDE. I'M LUCKY NO ONE WAS BEHIND ME. I HAD A CAR FULL OF KIDS SO IT WAS SCARY. NOW I'M HAVING TROUBLE WITH IT STARTING. SOMETIMES IT STARTS SOMETIMES IT DOESN'T. I HAVE ALSO HAD TROUBLE WHILE DRIVING THE CAR IT WILL NOT GO OVER 40 MILES AN HOUR ALSO DANGEROUS. I HAD TO PULL OVER AND SHUT THE CAR AN START IT AGAIN. I HAD TO PUT IN 2 NEW BATTERIES WHICH ARE VERY EXPENSIVE IN THIS CAR. I HAD THE RELAY FIXED WITH FIX BOTTOM DIAGNOSIS,.FUEL PUMP. NEW REMOTES. I WENT ONLINE AND THERE ARE SO MANY PEOPLE WITH THE SAME EXACT PROBLEMS. I CANT UNDERSTAND WHY THIS HAS NOT BEEN RECALLED . I'M AFRAID TO DRIVE MY CAR. I DON'T KNOW WHAT TO DO? PEOPLE ARE SAYING IT IS ELECTRICAL PROBLEMS, TIPM FAILURE. THEY ALSO SAID THAT CHRYSLER KNOWS ABOUT IT AND HAS DONE NOTHING ABOUT IT. THERE IS A LAW SUIT ON THIS AS WELL. ,

NHTSA ODI 11098116

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER (BUTTON CHRYSLER JEEP DODGE, 1220 E BOULEVARD, KOKOMO, IN 46902) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS NOT QUALIFIED TO BE ADVANCED TO A CASE MANAGER. THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED MORE THAN THREE TIMES. THE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 11097286

HORN DOES NOT WORK AT STEERING WHEEL BUT WILL RANDOMLY BLOW WHEN A DOOR IS OPENED. THIS IS AN ONGOING OCCURRENCE SINCE "WHEN DID THIS HAPPEN" AS THE PROBLEM HAS NOT BEEN FOUND.

NHTSA ODI 11096906

THE ALTERNATOR FAILED AND BURNED UP AND COOKED THE BATTERY. THERE WAS A RECALL ON THE CHRYSLER 300 AND OTHER MODELS WITH THE SAME ENGINE AND ALTERNATOR. I FEEL MY VEHICLE SHOULD BE RECALLED TOO. THE COST WAS $1,000!

NHTSA ODI 11096413

AT FIRST STARTING THE VAN WAS INTERMITTENT YOU WOULD HAVE TO WAIT TILL YOU HEARD THE FUEL PUMP TURN ON IN ORDER TO START THE VEHICLE BECAUSE THE FUEL RELAY ON THE TIPM BOARD IS GOING BAD. ONCE YOU HEARD THE FUEL PUMP COME ON THE VAN WOULD START BUT THERE ARE TIMES WHERE THE STARTER STAYS ENGAGED AND WANTS TO KEEP TRYING TO START WHEN THE VAN IS RUNNING. LAST WEEKEND I WAS ON THE HIGHWAY WITH MY FIVE YEAR OLD DAUGHTER AND THE FUEL PUMP SHUT OFF WHILE DRIVING( IN MOTION), SPEED LIMIT OF 70,.I LOST CONTROL OF THE STEERING, THE VAN DECELERATED VERY QUICKLY IN HEAVY AMOUNT OF TRAFFIC, I WAS NEARLY IN A MULTI-CAR ACCIDENT. WHEN THE VAN IS SHUT OFF I AM NOT SURE THE AIR BAGS WILL WORK IF I HAD BEEN INVOLVED IN AN ACCIDENT. I HAVE TO UNPLUG THE FUSE TO THE FUEL PUMP EVERY TIME I GET OUT OF THE VEHICLE BECAUSE THE FUEL PUMP KEEPS RUNNING DRAINING MY BATTERY. I HAD TO PAY $200.00 TO REPLACE MY BATTERY. THIS HAS BEEN A PROBLEM WITH DODGE AND CHRYSLER FOR 10 YEARS THEY KNOW ABOUT IT BUT IT WILL TAKE SOMEONE DYING IN ORDER FOR THEM TO RECALL ALL VEHICLES AFFECTED. I AM AFRAID TO DRIVE MY VAN BECAUSE I FEEL IN THIS CURRENT STATE IT IS UNSAFE BECAUSE IT HAS SHUT DOWN BECAUSE OF THE FUEL RELAY ON THE TIPM BOARD.

NHTSA ODI 11093209

MY SIDE MIRROR WAS HIT AND REPLACED. RIGHT AFTER REPLACEMENT, THE SIDE SENSOR DIDN'T WORK. SHOP WAS ALREADY CLOSED, I HAD MY WHOLE FAMILY IN THE CAR ON 295 WHEN ALL THE LIGHTS ON THE DASH STARTED LIGHTING UP INCLUDING THE BATTERY, THE AC WENT OUT, WINDOWS STOPPED WORKING, BACK UP CAM FLASHED. PULLED OFF THE ROAD JUST IN TIME FOR THE VAN TO SHUT DOWN AND LEAVE US STRANDED. AFTER TOWING IT BACK AND UNERRING HOME, THE REPAIR SHOP SAID THEY TOWED IT TO A DEALERSHIP THAT SAID, SORRY, YOU ALTERNATOR WENT OUT, PAY US $1375!

NHTSA ODI 11088640

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (SUPER DEAL MOTORS, 5821 FUNSTON ST, HOLLYWOOD, FL 33023) WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 110,000.

NHTSA ODI 11084002

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT HE WAS UNABLE TO OPERATE THE WINDOWS USING THE WINDOW CONTROLS DUE TO THE WIRES BEING DISCONNECTED PER NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE DEALER THAT PERFORMED THE INTERIM REPAIR WAS DAVE DENNIS CHRYSLER JEEP DODGE RAM (4232 COLONEL GLENN HWY, DAYTON, OH) WHO STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

NHTSA ODI 11083069

ON HIGHWAY, I SWITCHED ON HIGH BEAM, FT WIPERS TURNED ON AND WILL NOT TURN OFF. JNSTRUMENT LIGHTS, TURN SIGNALS, TAIL LIGHTS STOPPED WORKING, NO HIGH BEAM, NO STOP LIGHTS

NHTSA ODI 11082410

I HAVE HAD ELECTRICAL ISSUES SINCE THE BEGINNING OF BUYING OUR VEHICLE BRAND NEW. MOST RECENTLY THE ENGINE STALLED WHILE DRIVING 25MPH, ENGINE LIGHT CAME ON AND FLASHED BEFORE THE ENGINE STALLED CAUSING POWER STEERING TO FAIL. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY COULD NOT FIND AN ISSUE. THE FOLLOWING WEEK, ON 3/16/18 THEY DID AN OIL CHANGE AND AIR FILTER CHANGE, AGAIN DID NOT FIND ANY ISSUES. ON 3/19/18, AS I WAS DRIVING MY 3 KIDS TO SCHOOL, THE BATTERY LIGHT CAME ON AND I LOST POWER STEERING. I ALMOST CRASHED WITH THE KIDS IN THE CAR DUE TO THIS ISSUE. I ENDED UP DRIVING IT BACK TO THE DEALERSHIP AND WAS TOLD THE POWER BELT WAS COMPLETELY OFF AND THE ALTERNATOR WAS NOT ATTACHED TO THE ENGINE AS IT SHOULD BE. THE BRACKETS THAT HOLD THE ALTERNATOR ON, WAS GONE. THIS WAS THE 3RD TIME THIS MONTH I HAVE BROUGHT THIS VEHICLE IN, WAS TOLD MULTIPLE TIMES THERE WAS NO ISSUE. NOW WE COULD POSSIBLY HAVE TO REPLACE THE ENGINE BLOCK.

NHTSA ODI 11080426

THE TRANSMISSION HAS KNOW ISSUES OF SLIPPAGE. THIS SLIPPAGE CAUSED ME TO ROLL BACKWARDS AT AN MAJOR INTERSECTION AND ALMOST CAUSE A ACCIDENT. THIS CHRYSLER TOWN AND COUNTRY HAS HAD HUNDREDS OF COMPLAINTS IN THE LAST FEW YEARS BUT THIS TYPE OF MALFUNCTION DUE TO THE SLIPPAGE ON THE TRANSMISSION COULD RESULT IN FATALITIES. THIS NEEDS TO BE ADDRESSED THIS HAS WENT ON THE ENTIRE TIME WE HAVE OWNED THE CHRYSLER TOWN AND COUNTRY NOW IT JUST GETS WORSE AND WORSE BY THE DAY.

NHTSA ODI 11079070

MY 2011 CHRYSLER TOWN & COUNTRY QUIT WHILE DRIVING ON HENSIL RD PORT ORANGE, FL. LOST POWER STEERING AND POWER BRAKES. WAS ABLE TO PULL TO SIDE OF ROAD. FOUND PROBLEM IS FUEL PUMP RELAY IN THE TIPM IS INSUFFICIENT TO CARRY THE LOAD. A RECALL WAS ISSUED FOR 2011 DURANGO AND JEEP GRAND CHEROKEE, BUT NOT 2011 DODGE CARAVAN OR CHRYSLER T&C FOR THE SAME PROBLEM.

NHTSA ODI 11078334

2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *SMD THE CONSUMER STATED THE POWER STEERING PUMP NEEDED TO BE REPLACED 3 TIMES. *JS

NHTSA ODI 10702651

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL LETTER IN 2012 AND THE VEHICLE WAS REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. AFTER THE REPAIR, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT THE IGNITION WOULD NOT TURN OVER. AFTER A FEW MOMENTS, THE VEHICLE WAS ABLE TO BE RESTARTED. WHILE DRIVING 55 MPH, THE VEHICLE SLOWED DOWN AND THE RPMS WENT TO ZERO. SUDDENLY, THE VEHICLE ACCELERATED INDEPENDENTLY AND THEN DECELERATED WITHOUT DEPRESSING THE BRAKE PEDAL. THE CHECK ENGINE INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO SEARS AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A CHRYSLER DEALER. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 79,949.

NHTSA ODI 11076439

I HAVE 60K MILES ON MY VEHICLE AND THE BLIND SPOT DETECTORS HAVE STOPPED WORKING. MY MECHANIC INDICATED THAT THIS ISSUE SHOULD'VE BEEN ON RECALL A LONG TIME AGO! DAMAGE WAS CAUSED DUE TO SALT, WATER, DIRT AND ROAD GRIME. NOW BECAUSE OF NORMAL CONDITIONS ON MY STATE I AM BEING QUOTED AT NEAR 2K TO FIX AN ISSUE ON A AN I HAVE PERSONALLY PUT 20K MILES ON. SO DISAPPOINTED I WILL LIKELY NEVER BUY CHRYSLER VANS AGAIN!

NHTSA ODI 11075805

WE HAVE HAD NUMEROUS TIME WHEN THE VAN WILL NOT START. THE ENGINE SOUNDS LIKE IT IS TRYING TO TURN OVER BUT NOTHING HAPPENS AND THE ENGINE LIGHT COMES ON. AFTER NUMEROUS ATTEMPTS THE VAN STARTS. WHEN IT HAS BEEN TAKEN IN TO THE CHRYSLER DEALERSHIP THEY ARE UNABLE TO DIAGNOSE THE PROBLEM DUE TO THE CODE BEING RESOLVED. MORE IMPORTANTLY THE VAN STALLED WHILE DRIVING 70 MPH ON THE HIGHWAY. LIGHTS, RADIO, FANS ALL WORKED BUT THE ENGINE JUST SHUT OFF. CHRYSLER DEALERSHIP STATED THEY COULDN'T FIND THE ISSUE AND PUT A NEW BATTERY IN. AFTER PICKING UP THE VEHICLE IS STALLED AGAIN GOING 30 MPH IN TOWN. AGAIN VAN WAS TOWED TO THE DEALERSHIP AND AGAIN WAS TOLD THE CODES WERE RESOLVED SO THEY WERE UNABLE TO FIGURE OUT WHAT WAS WRONG. THEY STATE THAT THEY SEE THERE ARE A LOT OF ELECTRICAL CODES BUT THAT THEY ARE UNABLE TO READ THEM BECAUSE THEY HAVE BEEN RESOLVED. VEHICLE HAS 144000 MILES ON IT AND HAS REGULAR MAINTENANCE DONE.

NHTSA ODI 11074011

TIPM, I HAVE HAD TONS OF PROBLEMS WITH MY VAN SINCE I PURCHASED. THERE IS NO TELLING HOW MUCH I HAVE SPENT OF THE YEARS ON REPAIRS. COME TO FIND OUT MOST OF MY REPAIRS WERE NOT NECESSARY. THEY ALL CAME FROM THE FAULTY TIPM. I CAN'T BELIEVE THIS HAS NOT BEEN RECALLED. THE ISSUE IT CAUSES IS UNBELIEVABLE. THE STRESS AND INCONVENIENCE THIS HAS CAUSED ME AND MY FAMILY IS MORE THAN I COULD EVER IMAGINE. I'M OUT THOUSANDS OF DOLLARS ON REPAIR BILLS AND NOW I FIND OUT THAT IT WILL BE ANOTHER $1,300 TO FIX THIS. I HAVE BEEN HAVING ISSUES FOR YEARS!!! WHEN I WOULD TAKE IT IN THEY WOULD TREAT THE SYMPTOMS NOT THE PROBLEM WHICH I'M JUST FINDING OUT IS THE TIPM. IF THIS WOULD HAVE BEEN PROPERLY DIAGNOSED WHILE UNDER WARRANTY THAN NO BIG DEAL, BUT OF COURSE IT WAS NOT. I HAVE BEEN DRIVING AND ALL OF A SUDDEN BY BRAKES DON'T WORK, I TURN ON THE VAN START TO DRIVE AND IT WON'T SHIFT I HAVE TO PULL OVER AND TURN OFF THE VAN THEN RESTART IT. SOMETIMES IT WONT START JUST SITS THERE LIKE IT WANTS TO START. THE FUEL PUMP IS NOW CONSTANTLY RUNNING. I'M SURE THAT'S NOT SAFE AT ALL. THE ENGINE HOURS ARE TWICE WHAT THE MILEAGE SAYS IT SHOULD BE. HUM GUESS THAT'S CAUSE MY ENGINE IS RUNNING ALL THE TIME. THAT WOULD BE BECAUSE THE TIPM IS FLAWED.

NHTSA ODI 11072315