What 773 owners told NHTSA about the 2011 Chrysler Town And Country

The contact owns a 2011 Chrysler Town and Country. The contact stated that while attempting to start the vehicle, the ABS module and Service Brake warning lights illuminated. The contact stated that the gear shift indicator also failed to operate as needed. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the ABS and traction control had failed, and the ABS module needed to be replaced. The ABS module was replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 86,000.

NHTSA ODI 11685104

Vehicle is a 2011 Chrysler Town Country Touring L and has 68,000 miles on it. It is well maintained with no issues prior to compliant incident. While normal driving of vehicle emergency dash light system activated numerous safety warning lights i.e.: ABS, ESC, Engine light. My wife was travelling on a highway at 68 mph. Loss of drivability noted at the time included; loss of speedometer, abnormal shifting of transmission, loss of ABS and traction Control, Cruise Control and seat belt notification. The following day, I took the vehicle to repair dealership where I was notified that there was numerous codes showing up on scanner. PCM Codes included; c2200 Internal fault of ABS Module, U1110, U1120, P0501. Advised that I would lose numerous other systems not noted due to codes these included; electric rear doors inoperable while vehicle started, seat belt alarm system, rear parking system notification. Dealership advises that Chrysler company has put the sale of ABS modules part # 68089474AA on hold for over the last year, due to an Engineering review, and that no modules are available for sale. It was recommend that I "get rid of the vehicle". In doing internet searches this is a long running problem with numerous vehicles using this same ABS Module system. Due to the numerous safety systems this affects, the vehicles are unsafe without a recall to correct this manufacturer defective ABS Brake Module. I have had to setup an auxiliary GPS module to calculate speed and severely limit driving this vehicle during inclement weather. As of now normal braking remains unaffected but there. Public is at the mercy of the manufacturer as ABS modules are not for sale and have a retail value of over $1300.00 + install and dealer reprogramming. This is a severe safety issue and aligns with other current recalls of similar models with the same condition. You may contact me at anytime to discuss. I am a recently retire Chief of Police and a certified Accident Homicide Investigator.

NHTSA ODI 11569977

The ABS light, Traction light, and Brake light all come on and simultaneously. I've been told that the ABS Module is bad and needs to be replaced. The fact that the module needs to be replaced concerns me since there are prior recalls for ABS Module with other Dodge, Ram, and Chrsyler makes and models.

NHTSA ODI 11547859

The contact owns a 2011 Chrysler Town and Country. The contact stated that while merging at an undisclosed speed, he attempted to slow the vehicle by applying the brake pedal, which failed to slow the vehicle rapidly enough to avoid a collision. As a result, the contact collided with the vehicle in front of him. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. No injuries were reported. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified, but a case was not opened; the contact stated that he informed the manufacturer of intermittent brake failure as he had experienced similar events on undisclosed dates. The failure mileage was 52,000.

NHTSA ODI 11525494

THE BRAKES RR WILL LOCK WHILE DRIVING IN THE HWY

NHTSA ODI 11359934

ON NOVEMBER 14, 2019 I WAS TRAVELING WITH MY 18 YEAR OLD SON TO DETROIT METRO AIRPORT. WE WERE ENTERING THE ENTRANCE RAMP OF I-94 & US 23. WE WERE TRAVELING AT 65MPH. AS I WAS MERGING ONTO I94 TRAFFIC, MY 2011 TOWN & COUNTRY LOST ALL POWER. THE CAR COMPLETELY SHUT DOWN. I WAS UNABLE TO STEER THE CAR, BRAKE THE CAR. I WAS FORTUNATELY NOT INVOLVED IN AN ACCIDENT. I AM NOTING THAT THE ONLY KEY(FOB) ON THE KEY RING WAS THE KEY FOB IT SELF. PRIOR TO THIS INCIDENT (PAST 8 YEARS WE'VE OWNED THIS VEHICLE) WE HAVE NEVER ENCOUNTERED SUCH AN INCIDENT. THE VAN DID REQUIRE A TOW AND WE ARE CURRENTLY WAITING ON THE PROBLEM THAT CAUSED THIS INCIDENT FROM THE CHRYSLER DEALERSHIP IN SALINE, MI (LAFONTAINE CHRYSLER DODGE JEEP RAM SALINE) PHONE # 1-866-593-6805. THE REASON I'M FILING THIS COMPLAINT IS DUE TO NOTICING SEVERAL THOUSAND SIMILAR INCIDENTS FROM VARIOUS CHAT FORUMS. THE KEY FOB SEEMS TO BE A POINT OF INTEREST AS TO WHY THE VEHICLE ALL OF A SUDDEN LOSES POWER AND SHUTS DOWN IN THE ACT OF DRIVING. PLEASE DO NOT HESITATE TO CALL OR EMAIL ME FOR FURTHER INFORMATION OR QUESTIONS REGARDING THIS COMPLAINT. PHONE: ([XXX], EMAIL. [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11280390

TRAVELING ON 2 LANE ROAD ACROSS A BRIDGE AT 35 MPH WHEN ALL DASH LIGHTS CAME ON THEN ALL OFF AND ENGINE DIED WHICH CAUSED POWER STEERING LOSS AND POWER BRAKE LOSS, NO POWER AT ALL IN VEHICLE STRANDED ON SIDE OF ROAD. THIS COULD HAVE CAUSED A BAD ACCIDENT HAD THERE BEEN MORE TRAFFIC. THIS WAS CAUSED BY THE PCM (ENGINE COMPUTER) FAILING. I SEE THAT THIS IS A FREQUENT OCCURENCE WITH THIS VEHICLE.

NHTSA ODI 11196772

WITH ONLY 74,000 MILES ON MY VEHICLE, I HAVE HAD TO REPLACE BRAKES AND CALIPERS SEVERAL TIMES. I PURCHASED VEHICLE 12/2013 WITH 19,537 MILES ON IT. IN 8/2015 HAD TO REPLACE FRONT AND REAR PADS AND ROTORS. WITH 41,097 MILES ON IT. 12/16 REPLACED BOTH REAR BEARINGS. WITH 56,102 MILES ON IT. 4/17 REPLACED RIGHT REAR PADS/ROTORS/CALIPER. WITH 59,384 MILES ON IT. 6/17 REPLACED FRONT PADS/ROTORS. WITH 61,044 MILES ON IT. 2/18 REPLACED REAR PADS/ROTORS/CALIPER. WITH 67,836 MILES ON IT. I DO NOT USE YOUR DEALERS FOR SERVICE BECAUSE I'VE HAD NO SATISFACTION FROM THEM IN THE PAST. I DO USE A REPUTABLE LOCAL REPAIR SHOP. I HAVE THE FIDELITY GOLD PLUS INSURANCE AND THE COMPENSATE ME FOR SOME OF THE ISSUES BUT NOT MUCH. THIS POLICY EXPIRES 4/18. TO DATE MY VEHICLE HAS 67,850 MILES ON IT.

NHTSA ODI 11111521

MY WIFE AND I WERE DRIVING THE VEHICLE WHEN ALL OF A SUDDEN IT JUST COMPLETELY DIED. WE HAD NO BRAKES NO STEERING NO POWER ANYWHERE. THANK GOD WE WERE ONLY GOING 40 MILES AN HOUR AND WERE ABLE TO CRUISE TO A STOP. APPARENTLY THIS ALSO HAPPENED TO MY WIFE EARLIER IN THE DAY. WE HAVE ONLY HAD THE CAR FOR ABOUT A WEEK. BUT AFTER DOING SOME RESEARCH APPARENTLY WERE NOT THE ONLY ONES HAVING A PROBLEM WITH THIS VEHICLE DOING THIS. THIS NEEDS TO BE FIXED BEFORE SOMEONE EITHER GETS HURT OR KILLED. WE ARE TAKING IT TO A CHEVY DEALERSHIP TOMORROW TO GET IT LOOKED AT. IF I'M RIGHT THOUGH ITS SOME TYPE OF MODULE THAT CHRYSLER IS VERY AWARE OF THAT'S FAULTY.

NHTSA ODI 11100644

TIPM, I HAVE HAD TONS OF PROBLEMS WITH MY VAN SINCE I PURCHASED. THERE IS NO TELLING HOW MUCH I HAVE SPENT OF THE YEARS ON REPAIRS. COME TO FIND OUT MOST OF MY REPAIRS WERE NOT NECESSARY. THEY ALL CAME FROM THE FAULTY TIPM. I CAN'T BELIEVE THIS HAS NOT BEEN RECALLED. THE ISSUE IT CAUSES IS UNBELIEVABLE. THE STRESS AND INCONVENIENCE THIS HAS CAUSED ME AND MY FAMILY IS MORE THAN I COULD EVER IMAGINE. I'M OUT THOUSANDS OF DOLLARS ON REPAIR BILLS AND NOW I FIND OUT THAT IT WILL BE ANOTHER $1,300 TO FIX THIS. I HAVE BEEN HAVING ISSUES FOR YEARS!!! WHEN I WOULD TAKE IT IN THEY WOULD TREAT THE SYMPTOMS NOT THE PROBLEM WHICH I'M JUST FINDING OUT IS THE TIPM. IF THIS WOULD HAVE BEEN PROPERLY DIAGNOSED WHILE UNDER WARRANTY THAN NO BIG DEAL, BUT OF COURSE IT WAS NOT. I HAVE BEEN DRIVING AND ALL OF A SUDDEN BY BRAKES DON'T WORK, I TURN ON THE VAN START TO DRIVE AND IT WON'T SHIFT I HAVE TO PULL OVER AND TURN OFF THE VAN THEN RESTART IT. SOMETIMES IT WONT START JUST SITS THERE LIKE IT WANTS TO START. THE FUEL PUMP IS NOW CONSTANTLY RUNNING. I'M SURE THAT'S NOT SAFE AT ALL. THE ENGINE HOURS ARE TWICE WHAT THE MILEAGE SAYS IT SHOULD BE. HUM GUESS THAT'S CAUSE MY ENGINE IS RUNNING ALL THE TIME. THAT WOULD BE BECAUSE THE TIPM IS FLAWED.

NHTSA ODI 11072315

I SMELLED SOMETHING BURNING ON THE DRIVER'S SIDE OF THE VEHICLE. AFTER DRIVING A SHORT DISTANCE (15 MINUTES) I FOUND THE TIRE WAS VERY HOT. THE CAR HAD PREVIOUSLY BEEN INSPECTED 3 WEEKS PRIOR, HAD BRAKE PADS REPLACED, AND INSPECTION DETECTED NO ISSUES. HAD CAR TAKEN TO MECHANIC AND FOUND A BRAKE HOSE FAILED RESULTING IN CALIPER NOT RELEASING. BRAKE HOSE AND BRAKE PAD NEEDED REPLACED. THIS IS UNUSUAL FOR A CAR WITH ONLY 67000 MILES.

NHTSA ODI 11057420

WHEN BRAKING THE STEERING WHEEL AND CAR SHAKE.... HAVE HAD BRAKES CHECKED REPLACED POWER STEERING FLUID AND IT'S STILL HAPPENING ALSO HAS THE SAME PROBLEM IN REVERSE

NHTSA ODI 11052138

I HAVE A 2011 CHRYSLER TOWN AND COUNTRY. AS OF TODAY I HAVE HAD THE VEHICLE UNDER 3 YEARS AND HAVE HAD TO REPLACE THE ALTERNATOR 3 TIMES, 3 NEW BATTERIES, THE MASTER CYLINDER AND BREAK BOOSTER WAS REPLACED, MULTIPLE SENSORS, MY ABS AND TRACTION CONTROL NEVER FUNCTIONS CORRECTLY. THIS IS ALL BECAUSE OF THE TIPM THAT IS MALFUNCTIONING AND YOU CANT GET ONE OF THESE BECAUSE THEY ARE BACK ORDERED. AND WHEN YOU CALL THE DEALER SHIP OR CHRYSLER THEY TELL YOU THERE IS NOTHING THEY CAN DO.

NHTSA ODI 11041920

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL PULSATION IN THE STEERING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL NOISE EMITTING FROM THE FRONT AND REAR BRAKING SYSTEM. THE CONTACT STATED THAT THE FRONT AND REAR BRAKES WERE SERVICED FIVE TO SIX TIMES; HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED FROM A TRAFFIC LIGHT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

NHTSA ODI 10983641

BOUGHT 2011 TOWN AND COUNTRY NEW IN SEPT 2011. 3 MONTHS AFTER PURCHASE, CAR WAS SHUDDERING BADLY WHEN BRAKES WERE APPLIED. TOOK IT IN, WAS TOLD THEY COULD NOT DUPLICATE, AND WOULD NOT REPAIR. TRIED A SECOND TIME, SAME RESULT. TOOK TO A SMALL REPAIR SHOP WHO EASILY IDENTIFIED THE PROBLEM, PRODUCED A QUOTE FOR WORK AND TOLD ME TO TAKE IT BACK TO THE DEALER SO THEY WOULD REPAIR. TOOK IT AND DEALER FOUND THAT ALL FOUR ROTORS WERE WARPED AND NEEDED REPLACED. SAME PROBLEM 6 MONTHS AFTER THAT, SAME REPAIR. THE NEXT YEAR SAW THE BRAKES FAIL AFTER A LOUD SOUND FROM REAR OF CAR AND THE FLUID DUMPING FROM THE LINE. NO VISIBLE OBJECT WAS HIT. SAME THING HAPPENED LAST WEEK. CURRENTLY THE VAN IS IN THE SHOP FOR THE 7TH TIME IN THE LAST FOUR YEARS FOR BRAKES. ADDITIONALLY, HAD TO HAVE THE ALTERNATOR REPLACED IN THE LAST 6 MONTHS. THE AMOUNT OF REPAIRS REQUIRED FOR A VEHICLE THIS NEW AND EXPENSIVE IS INSANE. I HAVE PAID OUT OF POCKET FOR MOST OF THESE ISSUES AND EVEN HAD TO PAY FOR DIAGNOSITIC FEES WERE THE PROBLEM COULD NOT BE REPRODUCED, ONLY TO REQUIRE A REPAIR SHORTLY THEREAFTER I ALSO HAD TO PAY FOR. ASKED DEALER TODAY FOR A FULL DETAILED LOG OF ALL REPAIRS DONE, COULD NOT PRODUCE A FULL REPAIR REPORT, ONLY THE LAST 4 YEARS WORTH. WITH FIVE YEARS OF OWNERSHIP CAR HAS 60,000 MILES. WILL NEVER EVER BUY AGAIN.

NHTSA ODI 10935380

DASH BOARD WARNING BRAKE LIGHTS COME ON INTERMITTENTLY, AND THE DEALERSHIP SAYS THEY CAN DO NOTHING ABOUT IT, AND WE SHOULD GO AHEAD DRIVE IT WITH THE WARNING LIGHT ON. WE CAN'T GET IT TO THE DEALER WHILE IT IS ON BECAUSE THE LIGHT WON'T STAY ON LONG ENOUGH FOR US TO GET IT TO THEM WHILE THE LIGHT IS ON. WE HAD TO THE SHOP AND THEY CAN'T FIND ANY PROBLEM. SO WE HAVE BEEN TOLD TO DRIVE THE VEHICLE EVEN THOUGH THE BRAKE WARNING LIGHT IS ON. HOW DO WE KNOW WHEN THERE IS ACTUALLY A PROBLEM???? IT MAY STAY ON FOR 10 SECONDS OR 90 SECONDS, AND IN A FEW MINUTES IT COMES ON AGAIN. IT MAY COME ON EVERY 5 MILES, OR A HUNDRED MILES. WE HAVE LITTLE CONFIDENCE IN IT THE DASH BRAKE WARNING LIGHT. THAT IS NO WAY TO DRIVE A CAR!!! THIS HAS BEEN GOING ON FOR SEVERAL MONTHS.

NHTSA ODI 10876610

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN COUNTRY. WHILE DRIVING 50 MPH, THE STEERING WHEEL SHOOK AND MADE A HUMMING NOISE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE BLIND SPOT SENSOR MALFUNCTIONED AND CREATED A CONSTANT BEEPING NOISE. FURTHERMORE, THE WINDOWS OPENED AND CLOSED BY THEMSELVES. THE VEHICLE STARTED AND LOCKED FROM THE INSIDE ON ITS OWN MANY TIMES. LASTLY, THE BRAKE PADS MELTED AND WERE REPLACED MORE THAN ONCE. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 58,000.

NHTSA ODI 10825462

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 20 MPH, THE VEHICLE SHOOK VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THIS WAS A RECURRING ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 46,000.

NHTSA ODI 10783480

VAN IS DRIVEN BY TWO SENIORS WHO DO NOT ABUSE BRAKES. AT 27000 MILES, ROTORS REQUIRED TURNING DUE TO WARPAGE. AT 49000 MILES, PROBLEM HAS RECURRED AND ROTORS WILL AGAIN REQUIRE SERVICE OR REPLACEMENT.

NHTSA ODI 10778876

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS A LOUD ABNORMAL NOISE AND SMOKE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIRED. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 10726506

I WAS DRIVING SOUTHBOUND ON I-95, ON THE RIGHT LANE. I PASSED THE ENTRANCE AFTER CONNER STREET, AND AS I CONTINUED TO DRIVE, THERE WAS A HUGE POTHOLE WHICH WAS UNAVOIDABLE. AS A RESULT OF POTHOLE, MY RIMS CRACKED AND WHEELS LUMPED UP ON THE SIDES. I HAD TO REPLACE THE RIMS AND WHEELS ON MY VEHICLE. *TR

NHTSA ODI 10695082

PULSATING BRAKES DUE TO WARPED ROTORS. DEALER REPLACED FRONT PADS AND ROTORS TWICE, ALSO REPLACED REAR ROTORS. VEHICLE NOW HAS 55,374 MILES AND I JUST HAD FOURTH SET OF FRONT PADS AND ROTORS INSTALLED. REAR BRAKES ARE ON THIRD SET OF PADS. *TR

NHTSA ODI 10644128

THE PRIMARY ISSUE OCCURS WHENEVER THE BRAKE PEDAL IS DEPRESSED, EMERGENCY SITUATION OR JUST REDUCING SPEED, FROM AROUND 70 MPH TO A SLOWER SPEED AROUND 55 MPH. DURING THIS PHASE OF SPEED REDUCTION THE VEHICLE EXHIBITS AN ALMOST UNCONTROLLABLE INSTABILITY WHERE THE FRONT END AND THE STEERING WHEEL MUST BE HELD WITH TWO HANDS IN ORDER TO CONTROL THE VEHICLES DIRECTION. THIS DEFENSIVE ACT IS VERY TIRING. PRIOR TO PRESSING THE BRAKE THERE IS NO INDICATION OF TIRE PROBLEMS OF ANY KIND. SPEED CAN BE INCREASED AFTER RELEASING THE BRAKE AND NO PROBLEM IS DETECTED UNTIL THE BRAKES ARE ACTIVATED AGAIN. THIS IS A SERIOUS SAFETY ISSUE. THE REQUIRED REPAIR IS TO REPLACE THE ROTORS. THE REPAIR STATION STATED THAT THIS IS BOTH A COMMON AND A SERIOUS ISSUE WITH CHRYSLER BECAUSE THE ROTORS ARE MANUFACTURED TO THIN AND THOSE THIN ROTORS WARP AFTER ABOUT 30000 MILES. ALSO IT WAS STATED THAT THIS IS A KNOWN PROBLEM AT CHRYSLER BUT THERE IS NO RECALL TO CORRECT IT. CHRYSLER STATES THAT IF THIS PROBLEM OCCURS WITHIN THE WARRANTY PERIOD (36 MOS/36000 MILES) THAT THE ROTORS MAY BE REPLACED AT NO CHARGE. THE SUBJECT VEHICLE HAS 30800 MILES BUT IS OUTSIDE THE 36 MONTH PERIOD. REGARDLESS OF THE WARRANTY PERIOD THIS SHOULD BE CLASSIFIED AS A MANUFACTURING/DESIGN PROBLEM AND CHRYSLER IS ALLOWING THE CUSTOMER TO TEST THE QUALITY OF THE PRODUCT AND ALLOWING THE CUSTOMER TO ASSUME THE RISK OF VEHICLE FAILURE. CHRYSLER SHOULD BE REQUIRED TO ISSUE A SAFETY RECALL OF ALL AFFECTED VEHICLES. *TR

NHTSA ODI 10644003

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 40 MPH ATTEMPTING TO ENGAGED THE BRAKES, THE BRAKES MADE A LOUD NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 10626809

VAN SHAKES AND MAKES GRINDING NOISES WHEN BRAKES ARE PRESSED. BROUGHT IT TO DEALER TOLD ME THAT FRONT BRAKES AND BACK BRAKES AND ROTORS NEED REPLACEMENT FOR $765.00. THE CAR HAS 27000 MILES ON IT THE BRAKES AND ROTORS SHOULD NOT HAVE GONE THIS QUICKLY. THIS CAR IS LESS THAN 3 YEARS OLD. IT WAS BRAND NEW WHEN I GOT IT. CHRYSLER NEEDS TO STEP UP AND BE RESPONSIBLE FOR ALL THESE BRAKE PROBLEMS. *JS

NHTSA ODI 10617169