What 773 owners told NHTSA about the 2011 Chrysler Town And Country

Van was sitting in driveaway in front of my house. We noticed smoke coming from rear of the vehicle and then saw flames. Contacted 911. Fire department arrived to put out the fire. They said something appeared to have shorted or exploded inside the driver side rear wall panel. Just below the rear window vent in the area of the 3 row speakers and cup holders. It burned down the exterior of the van near the gas cap.

NHTSA ODI 11582650

The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle was parked at his residence in the driveway, the contact stated a friend knocked on the door and informed the contact that the vehicle was on fire. The contact stated the fire extinguished on its own. The contact stated no fire or police report was filed. The contact stated that the fire seemed to have started on the driver's side of the vehicle and in between the second and third row of seats. The contact stated that he contacted the dealer to make them aware of the failure and was advised to bring the vehicle to the repair center. The vehicle was taken to the dealer. The manufacturer representative inspected the vehicle and advised the contact that the fire was not caused due to faulty Chrysler parts. The fire origin was unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. The VIN was not available.

NHTSA ODI 11551899

On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.

NHTSA ODI 11537527

The contact owns a 2011 Chrysler Town and Country. The contact stated that while merging at an undisclosed speed, he attempted to slow the vehicle by applying the brake pedal, which failed to slow the vehicle rapidly enough to avoid a collision. As a result, the contact collided with the vehicle in front of him. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. No injuries were reported. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified, but a case was not opened; the contact stated that he informed the manufacturer of intermittent brake failure as he had experienced similar events on undisclosed dates. The failure mileage was 52,000.

NHTSA ODI 11525494

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, A VEHICLE WAS T-BONED BY WHILE IN THE MIDDLE OF AN INTERSECTION WHICH PROPELLED THE VEHICLE INTO THE CONTACT'S VEHICLE HEAD ON. THE AIRBAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT AS WELL AS THE OTHER DRIVERS AND PASSENGERS WERE CHECKED OUT AT THE SCENE BY PARAMEDICS AND WERE TREATED FOR SCRAPES AND BRUISES. THE CONTACT LATER SOUGHT TREATMENT AT AN URGENT CARE FACILITY FOR PAIN TO HER LOWER BACK AND BOTH SHOULDER AREAS. A POLICE WAS FILED AT SCENE. THE CONTACT AND DRIVER OF THE VEHICLE THAT WAS PROPELLED INTO THE CONTACT BOTH LIVED NEAR THE SCENE OF THE ACCIDENT AND WERE ABLE TO DRIVE THE VEHICLE TO THEIR RESPECTIVE HOMES. THE OTHER DRIVER THAT CAUSED THE ACCIDENT HAD TO HAVE THEIR VEHICLE TOWED TO AN INDEPENDENT MECHANIC. AN ADJUSTER WAS CALLED TO THE CONTACT'S HOME TO ASSESS THE DAMAGE AND THE VEHICLE REMAINED IN THE POSSESSION OF THE CONTACT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

NHTSA ODI 11416168

TL* THE CONTACT OWNED A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 10 MPH, SMOKE WAS SEEN EXITING THE HOOD OF THE VEHICLE. THE CONTACT STATED HE HEARD AN ABNORMAL GRINDING NOISE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROADWAY, EXITED THE VEHICLE, OPENED THE HOOD AND SAW FLAMES BY THE ALTERNATOR. THE CONTACT STATED HE WAS ABLE TO EXTINGUISH THE FLAMES WITH A BOTTLE OF WATER. THE POLICE AND FIRE DEPARTMENT WERE NOT CONTACTED. THE VEHICLE WAS TOWED DICK POE CHRYSLER JEEP (6501 MONTANA AVE, EL PASO, TX 79925, (915) 778-9331) WHERE IT WAS DIAGNOSED AS A MALFUNCTIONING ALTERNATOR THAT NEEDED TO BE REPLACED ALONG WITH THE STARTER. THE VEHICLE HAS NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAS BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.

NHTSA ODI 11246699

I WAS IN TWO ACCIDENTS AND THE AIRBAG DID NOT DEPLOY. THE ELECTRICAL FOR THE TRUNK AND WINDOWS DO NOT WORK, AND THE DOOR ELECTRICAL IS A FIRE HAZARD.

NHTSA ODI 11206587

FUEL PUMP RELAY GAVE OUT AND UNLIKE THE DURANGO AND GRAND CHEROKEE IT'S NOT ON RECALL IT'S ALSO 1000 DOLLAR PART THAT THEY KNOW IS BAD, IT STOPPED WORKING FOR ME ON THE HIGHWAY HAD TO COAST TO THE ICY SHOULDER AND SLIPPED INTO THE DITCH ALMOST FLIPPED BECAUSE SINCE THE ENGINE WASN'T ON NEITHER WAS THE POWER STEERING

NHTSA ODI 11171954

I USED THE BUTTON ON MY KEY FOB TO OPEN THE POWER LIFT GATE. ONCE THE DOOR WAS OPEN ENOUGH I STARTED TO PLACE TWO ITEMS N THE REAR OF THE MINIVAN. RATHER THAN STOPPING AT THE TOP WHEN OPEN, THE DOOR STUTTERED A MOMENT AT THE FULLY OPEN POSITION AND THEN SLAMMED FORCIBLY SHUT ON MY HEAD. THE BLOW NEARLY KNOCKED ME OUT. I WAS NOT ABLE TO MANUALLY OPEN THE DOOR. EACH ATTEMPT TO OPEN THE DOOR WITH THE KEY FOB HAD THE SAME TYPE OF RESULT. THE DOOR WOULD REACH THE TOP, STUTTER AND THEN FORCIBLY SLAM SHUT. I AM GLAD IT WAS ME AND NOT MY WIFE OR DAUGHTER. I DID NOT SEEK MEDICAL ATTENTION, BUT DID EXPERIENCE DIZZINESS FOR SEVERAL HOURS AFTERWARDS.

NHTSA ODI 10954334

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE STOPPED AT A TRAFFIC LIGHT, THE CONTACT'S VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,398.

NHTSA ODI 10860579

VEHICLE INVOVED IN ACCIDENT ON FWY, COLLISION DID OVER $6500 IN DAMAGE. BUT THE AIRBAGS NEVER DEPLOYED. FROM LOOKING THRU INTERNET I SEE THAT PROBS WITH THE TIPM CAN CAUSE AIRBAGS NOT TO DEPLOY WHEN NEEDED. HAVE HAD OTHER ISSUES WITH TIPM SUCH AS VEH NOT STARTING ON NUMEROUS OCCASIONS.

NHTSA ODI 10855624

CAR STARTED HAVING TROUBLE STARTING. TOOK IT TO THE DEALERSHIP WHERE THEY SAID IT WAS THE FUEL FILTER. COME TO FIND OUT IT IS A FAULTY TIPM. WAS ABLE TO GET IT TO CRANK AFTER NUMEROUS TRIES. LAST TIME IT CAUSED A FIRE UNDER THE HOOD AND NOW NOTHING. BEFORE THE WINDOWS WOULD JUST ROLL DOWN ON THEIR ON, LIGHTS FLASH, HORN BLOWS, DOOR OPENS.

NHTSA ODI 10822025

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE TRUNK LID OPENED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CONTACT WAS INFORMED THAT THE REMOTE MADE CONTACT WITH THE DOOR AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 1/21/16 LN THE CONSUMER STATED THE LID GOES UP AND DOWN ON ITS OWN. THE CONSUMER STATED HE WAS IN THE HEAD AND CAUSED A BUMP TO FOR ON THE CONSUMERS HEAD, WHEN THE LID CAME DOWN ON ITS OWN. UPDATED 03/30/16.*JB *TR

NHTSA ODI 10789285

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS A LOUD ABNORMAL NOISE AND SMOKE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIRED. THE DETAILS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 10726506

THE BACKUP CAMERA WAS NOT DISPLAYING ON THE MONITOR. THE FUSE WAS BURNT OUT. WHEN THE FUSE WAS REPLACED SMOKE POURED OUT OF THE RIGHT REAR TAILLIGHT. DEALER SERVICE SAID THE SHORT IS BEING CAUSED BY CORRODED BLIND SPOT DETECTOR MODULE. THE BLIND SPOT DETECTOR MODULES HAD NOT FUNCTIONED FOR SEVERAL MONTHS.

NHTSA ODI 10722355

VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED SEEING SPARKS EMANATING FROM UNDER THE HOOD BEFORE IT BURST INTO FLAMES WHICH DESTROYED THE CAR. THIS ALSO DAMAGED THE OTHER VEHICLE PARKED AHEAD OF THE TOWN AND COUNTRY. *TR

NHTSA ODI 10637811

EXITING FREEWAY RAMP, MADE A SHARP RIGHT TURN, ALERTED BY VEHICLE PASSING BY THAT MY REAR BRAKES WERE VISIBLY ON FIRE. PULLED OVER EXITED THE VEHICLE WHERE REAR BRAKES WHERE STILL SMOKING. CAR TOWED TO SERVICE STATION WHERE THE VEHICLE WAS DEEMED NON-DRIVABLE DUE TO THE COMPLETE SEARING OF THE REAR BRAKE PADS, CALIPERS, ROTORS, AND REAR TIRES. THIS WAS AN EXTREMELY FRIGHTENING EXPERIENCE AS I THOUGHT THAT THE TOWN AND COUNTRY WAS LABELED AS ONE OF THE SAFEST MINI VANS. *TR

NHTSA ODI 10606628

MY 6 YEAR OLD SON HIT THE BUTTON TO OPEN THE AUTOMATIC DOOR THE SAME TIME I HIT THE IT CAUSING THE DOOR TO CLOSE ON HIS HEAD. IT CLOSED ON HIS HEAD WITH TREMENDOUS FORCE AND PRESSURE BEFORE RELEASING LEAVING HIM WITH A LARGE BUMP ON THE SIDE OF HIS HEAD AND SORE. IT TOOK A FEW SECONDS TO RELEASE. IT SHOULD HAVE NEVER CLOSED WITH THAT MUCH PRESSURE AS IT COULD HAVE BROKEN A BONE AND POTENTIALLY WORSE. THE DOOR SHOULD HAVE STOPPED AND RELEASED AS SOON AS IT TOUCHED MY SON. THE SAFETY MECHANISM OF THIS DOOR IS NOT SAFE AND CAN CAUSE SERIOUS HARM. THE DOOR NEEDS TO CLOSE SLOWER AND LIGHTER. AS SOON AS ANYTHING IS FELT IN THE WAY IT SHOULD RELEASE IMMEDIATELY AND NOT CONTINUE TO TRY TO CLOSE. *TR

NHTSA ODI 10596535

HAD MINOR FRONTAL IMPACT AND NO AIR BAGS WERE DEPLOYED BUT MY VAN BURST INTO FLAMES/FIRE ON THE RIGHT(PASSENGER) SIDE ENGINE COMPARTMENT IMMEDIATELY AFTER THE MINOR IMPACT.WE SAW RED LIQUID RUNNING DOWN THE CURB AS WE GOT OUT OF THE BURNING VAN. THIS VAN WAS TOTALED BY THE FIRE. THERE WAS NO FIXING THIS VAN BY THE TIME THE FIRE DEPT. GOT THERE. THIS IS A BIG SAFETY PROBLEM WITH THIS VAN![XXX] WE COULD HAVE LOST OUR LIVES, MY GRANDDAUGHTER AND I .I LOOKED A LONG TIME TO FIND WHAT I WANTED ON MY VAN. NOW IT HAS BEEN TAKEN FROM ME BECAUSE OF A BIG SAFETY PROBLEM. HARD TIME FINDING ONE THAT HAS ALL EQUIPMENT LIKE MY CHRYSLER T & C LIMITED LOADED. NOW REALLY SCARED TO BY ANOTHER CHRYSLER VAN. WE HAD 2 PREVIOUS DODGE VANS. I HAVE PICS OF THIS VAN ON FIRE, BEING HOOKED UP TO WRECKER AND AT THE TOW LOT BURNT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10576096

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR FAILED TO REMAIN OPEN AND WOULD INDEPENDENTLY CLOSE. ON ONE OCCASION, THE SLIDING DOOR AUTOMATICALLY CLOSED ON A CHILD'S HEAD. THE CHILD SUSTAINED MINOR EAR INJURIES AND WAS NOT TAKEN TO THE HOSPITAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 41,000. UPDATED 5/13/14*CN *TR *TR

NHTSA ODI 10568829

THIS ACCIDENT HAPPENED TO MY WIFE ON DRIVEWAY WHEN THE VAN WAS PARKED. MY WIFE WAS ABOUT TO LEAVE FOR SHOPPING WHEN SHE REALIZED SHE FORGOT SOMETHING IN THE HOUSE SHE DECIDED TO GO BACK IN THE HOUSE(ENGINE WAS RUNNING) AND MY 14 YEAR OLD WAS SITTING IN THE VAN, SHE GOT OUT OF THE VAN WENT FROM THE BACK OF VAN INTO THE GARAGE, AS MY WIFE WAS ENTERING GARAGE SHE NOTICED VAN HAS STARTED TO ROLL BACK AS MY SON WAS INSIDE THE VAN SHE IMMEDIATELY RAN TO PULL HIM OUT OR STOP THE VAN, AS SHE WAS MOVING WITH VAN TRYING TO PULL MY SON OUT SHE FELL AND GOT DRAGGED BY THE VAN ENTIRE LENGTH OF THE DRIVEWAY, LUCKILY MY SON HELD HER HAND OTHERWISE VAN WOULD HAVE ROLLED OVER HER. SHE IS 100% SURE THAT SHE PUT IT IN THE PARK BECAUSE SHE WALKED AROUND FROM BACK OF THE VAN TO GET INTO GARAGE, IF THE VAN WAS IN N OR R SHE WOULDN'T HAVE BEEN ABLE TO WALK FROM BEHIND AND WOULD HAVE NOTICED IT IMMEDIATELY. AS A RESULT OF THIS ACCIDENT SHE HAS MULTIPLE FRACTURES IN THE LOWER BACK, FRACTURED RIBS AND ACETABULUM. *TR

NHTSA ODI 10525560

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG BURNING PLASTIC ODOR AS SMOKE EMITTED FROM THE DRIVER'S SIDE DOOR WHILE DRIVING. THE CONTACT WAS ABLE TO DISCONNECT THE ELECTRICAL WIRES FROM THE DRIVER'S SIDE DOOR PANEL TO AVOID A FIRE. THE CONTACT ALSO REPLACED THE MAIN ELECTRICAL WIRE HARNESS AND SWITCH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 36,000.

NHTSA ODI 10523317

ON SATURDAY NOV 3, 2012 CHILDREN WERE ENTERING VEHICLE THROUGH POWER SLIDING DOOR. OLDER CHILD BUMPED INTO DOOR AS IT WAS OPENING, PUSHING IT FURTHER OPEN. DOOR THEN SHUT AND LATCHED RAPIDLY (FOUR SECONDS) ON TODDLERS HAND, REQUIRING VISIT TO EMERGENCY ROOM AND TREATMENT. ON MONDAY NOV 5, 2012 WE WENT TO THE DEALERSHIP WHERE WE BOUGHT THE VAN, AND THEY SAID IT IS OPERATING AS DESIGNED. THE DOOR IS DESIGNED TO SHUT AND LATCH RAPIDLY IF YOU BUMP IT OR TRY TO PUSH IT OPEN WHILE IT IS OPENING. THEY SHOWED ME ANOTHER VAN THAT IS DESIGNED SAME WAY. I TESTED MY FRIENDS TOYOTA AND HONDA VANS AND THOSE DOORS RIGHTLY OPEN IF YOU BUMP OR PUSH THEM WHILE DOOR IS MECHANICALLY OPENING OR CLOSING. ALL MOTORIZED VAN DOORS REQUIRE SPECIAL AWARENESS, BUT CHRYSLER DOORS ARE UNSAFE. HOPING FOR RECALL SO THEY CAN FIX SAFETY ISSUE FOR EVERYONE AND NO ONE ELSE IS INJURED. *TR

NHTSA ODI 10486699

SIX YEAR OLD BOY SITTING ON BOOSTER SEAT IN SECOND ROW SEAT FOUND HE COULD REACH THE SEAT RECLINE LEVER. SEAT HEAD REST COLLAPSED AND ENTIRE SEAT LIFTED UP AND FORWARD. BOY WAS BENT IN HALF AND LIFTED UP VERTICALLY IN SEAT, RECEIVING MINOR INJURIES. *TR

NHTSA ODI 10486705

TRAVELING SOUTH AT SPEED OF 55 TO 60MPH HORN STARTED BLOWING WINDSHIELD WIPERS COME ON AND WINDSHIELD WASHERS COME ON I TRY TO SHUT WASHER AND WIPERS OFF WITH SWITCH THAT DID NOT STOP THEM FROM WORKING NEXT ALL THE LITTLE WARNING LIGHTS WERE ON I LOOK AT THE RPM GAUGE AND IT SAID 0 THE ENGINE HAD STOP RUNNING I COASTED TO WHERE THE SHOULDER WAS WIDE TO GET CAR OFF THE HIGHWAY I NEXT TRIED TO START ENGINE IT WOULD NOT START NEXT THING I AM HANDICAPPED AND DRIVE CAR WITH HAND CONTROLS IN MY MOTORIZE WHEELCHAIR AS I CANNOT WALK SO NEXT I UNDID THE SEATBELT AND UNLOCK MY WHEELCHAIR AND MY CARETAKER HAD GOTTEN OUT OF CAR AS I BACK WHEELCHAIR TO GET OUT OF CAR I NOTICE BLACK SMOKE COMING OUT FROM UNDER THE HOOD I ASK CARETAKER TO OPEN BACK DOOR TO DEPLOY RAMP SO I COULD GET OUT OF CAR THE BACK DOORS WOULD NOT OPEN MANUAL OR WITH THE KEY REMOTE I TURN AROUND AND FELL OUT DRIVER DOOR TO GROUND & FIVE PEOPLE CARRY ME AWAY FROM FLAMING CAR. I HAD ISSUE WITH WINDSHIELD WIPERS BEFORE TOOK TO DODGE DEALER THEY SAID I HAD COMPUTER GLITCH. I DO BELIEVE THERE WAS ISSUES WITH THIS CAR WHEN I PURCHASE IT NEW WITH ONLY 10 MILES ON IT. IT BURNED FAST AND QUICK. I'M UNABLE TO PUT IN DATE ON THIS FORM IT WAS 6/27/2012 9:30TO9:35 A.M. *TR *JS

NHTSA ODI 10471907