What 773 owners told NHTSA about the 2011 Chrysler Town And Country

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ENGINE WOULD NOT IMMEDIATELY START. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE'S NUMBER TWO CYLINDER WAS FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. OXMOOR DODGE (4520 SHELBYVILLE RD, LOUISVILLE, KY) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 130,000.

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TIPM FAILURE, FAULTY FUEL PUMP RELAY. CAR CRANKS BUT WILL NOT START. FUEL PUMP REPLACED AND SAME ISSUE OCCURS.

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VAN BATTERY IS DEAD EVERY MORNING. FUEL PUMP COUNTINOUSLY RUNS EVEN AFTER VAN IS TURNED OFF. SOMETIMES STALES WHILE DRIVING. VERY DANGEROUS ESPECIALLY WITH OUR CHILDREN IN THE VAN.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT IT TOOK APPROXIMATELY THREE TO FIVE ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO SOUTH CHICAGO CHRYSLER AND JEEP (LOCATED AT 7340 S WESTERN AVE, CHICAGO, IL 60636) WHERE THE TIPM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. CURRENTLY, IT TOOK UP TO FIFTEEN ATTEMPTS TO START THE VEHICLE. THE DEALER WAS CONTACTED AND COULD NOT ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 188,793.

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BODY CONTROL MODULE IS GOING OUT SO THE HEAT STOPS WORKING. ALL THE LIGHTS ON THE DASHBOARD COME ON INCLUDING THE SECURITY LIGHT RANDOMLY. THE AIR BAGS MAY OR MAY NOT DEPLOY. THE WINDSHIELD WIPERS COME ON BY THEMSELVES. HAPPENS WHEN THE VEHICLE IS IN MOTION OR STATIONARY. IN THE CITY AND ON THE HIGHWAY.

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AS STATED PREVIOUSLY, I HAD TO HAVE IT TOWED BECAUSE IT WOULD NOT TURN ON WHEN I PUT THE KEY IN THE IGNITION, MICKEY'S GARAGE TOLD ME THAT WHEN THEY UNPLUGGED THE BATTERY AND LET IT SIT FOR LITTLE IT STARTED UP, BUT THEY COULD NOT FIX IT, BECAUSE THEY SAID IT WOULD DO IT AGAIN, THAT IT SHOULD BE CHECKED OUT BY A CHRYSLER DEALER. IT STOP ON ME IN THE FAMILY DOLLAR PARKING LOT.

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I WAS AT THE STORE WHEN I CAME OUT TO START MY VAN I PUT THE KEY IN TURNED IT IT WOULD NOT START UP THE KEY WOULD NOT COME OUT IT GOT STUCK HAD TO PULL IT OUT, AND HAVE IT TOWED TO THE GARAGE AND THEY COULD NOT FIX IT.

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ONE OF MY HEADLAMP LENS HAS A DEFECTIVE SEAL, RESULTING IN IT BEING COMPLETELY FOGGED OVER AND COVERED IN CONDENSATION. CHRYSLER WILL NOT REPAIR IT UNDER WARRANTY. I FEEL THIS IS A SAFETY HAZARD THAT AFFECTS THE HEADLAMP VISION AT NIGHT.

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MY TODDLER CHILDREN AND I WERE STRANDED BECAUSE MY VAN COMPLETELY SHUT DOWN. I LEFT THE VEHICLE RUNNING TO RUN IN AND GET MY CHILDREN FROM DAYCARE, ONLY TO RETURN TO A VEHICLE THAT HAD NO ELECTRICITY. MY CHILDREN AND I WERE STUCK ALL EVENING, AWAY FROM HOME, WHILE THE VEHICLE WAS CHECK OUT AND EVENTUALLY TOWED. AFTER BEING TOWED, NOT ONLY ONCE BUT TWICE, AND BEING WITHOUT A VEHICLE SINCE 11/8/2019 WE FINALLY FIND OUT THE PROBLEM IS THE PCM, WHICH HAS BEEN AN ISSUE WITH THESE VANS. THIS IS MAJOR INCONVENIENCE FOR MY FAMILY. WITH THIS BEING A RE-OCCURRING ISSUE WITH THIS VEHICLE, CHRYSLER SHOULD BE TAKING CARE OF THIS ISSUE.

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OUR 2011 TOWN & COUNTRY STARTED HAVING STARTING/STALLING ISSUES ABOUT 3 MONTHS AGO - MIND YOU THERE IS ONLY ABOUT 81K MILES ON THE VEHICLE. THE DEALER FIRST REPLACED THE POWER MODULE IN SEPTEMBER, THEN THE ISSUE RETURNED ONLY TO BE CAUSING MORE ELECTRICAL ISSUES. THE CAR WAS TAKEN BACK TO THE DEALER AND IT WAS EXPLAINED THEN THAT THEY HAD TO REPLACE THE POWER MODULE DUE TO A FAULTY RELAY. THIS IS THE EXACT SAME ISSUE THAT OTHER CHRYSLER/DODGE VEHICLES OF THE SAME YEAR ARE BEING RECALLED FOR. THE STALLING WAS DANGEROUS AS IT HAPPENED WHILE DRIVING. THIS HAS BEEN A VERY COSTLY PROBLEM WITHOUT A RECALL BEING ISSUED - ALTHOUGH VEHICLES USING THE SAME ENGINE AND COMPONENTS ARE BEING RECALLED. PLEASE HELP ESCALATE THIS.

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EVER SINCE WE GOT THE CAR, IT HAS HAD PROBLEMS. WE KNEW THAT IT WAS A USED CAR BUT DIDN'T EXPECT ALL THE PROBLEMS. THE CHECK ENGINE LIGHT TURNS ON ALL THE TIME AND THE RADIO STOPS WORKING. CURRENTLY WE ARE HAVING PROBLEMS WITH THE FUEL PUMP. WE WERE TOLD THAT THAT WAS THE PROBLEM AND THERE WAS A RECALL ON THE 2012 & 2013 GRAND CHEROKEE RELAY PUMP. ALSO THE RADIO SEEMS TO BE FAILING AGAIN. WE WERE WONDERING IF YOU COULD CHECK THAT AND MORE SINCE THERE SEEMS TO BE MORE PEOPLE WITH THE SAME PROBLEMS AS US.

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ON NOVEMBER 14, 2019 I WAS TRAVELING WITH MY 18 YEAR OLD SON TO DETROIT METRO AIRPORT. WE WERE ENTERING THE ENTRANCE RAMP OF I-94 & US 23. WE WERE TRAVELING AT 65MPH. AS I WAS MERGING ONTO I94 TRAFFIC, MY 2011 TOWN & COUNTRY LOST ALL POWER. THE CAR COMPLETELY SHUT DOWN. I WAS UNABLE TO STEER THE CAR, BRAKE THE CAR. I WAS FORTUNATELY NOT INVOLVED IN AN ACCIDENT. I AM NOTING THAT THE ONLY KEY(FOB) ON THE KEY RING WAS THE KEY FOB IT SELF. PRIOR TO THIS INCIDENT (PAST 8 YEARS WE'VE OWNED THIS VEHICLE) WE HAVE NEVER ENCOUNTERED SUCH AN INCIDENT. THE VAN DID REQUIRE A TOW AND WE ARE CURRENTLY WAITING ON THE PROBLEM THAT CAUSED THIS INCIDENT FROM THE CHRYSLER DEALERSHIP IN SALINE, MI (LAFONTAINE CHRYSLER DODGE JEEP RAM SALINE) PHONE # 1-866-593-6805. THE REASON I'M FILING THIS COMPLAINT IS DUE TO NOTICING SEVERAL THOUSAND SIMILAR INCIDENTS FROM VARIOUS CHAT FORUMS. THE KEY FOB SEEMS TO BE A POINT OF INTEREST AS TO WHY THE VEHICLE ALL OF A SUDDEN LOSES POWER AND SHUTS DOWN IN THE ACT OF DRIVING. PLEASE DO NOT HESITATE TO CALL OR EMAIL ME FOR FURTHER INFORMATION OR QUESTIONS REGARDING THIS COMPLAINT. PHONE: ([XXX], EMAIL. [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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WHILE DRIVING OUR 2011 CHRYSLER TOWN & COUNTRY LTD. ON A CITY STREET, THE VEHICLE LOST ALL POWER WHICH ALMOST CAUSED US TO HAVE A SEVERE ACCIDENT AS THERE WAS TRAFFIC RON FRONT OF AND BEHIND US.. BECAUSE OF THIS, WE LOST POWER STEERING AND POWER BRAKES. MY HUSBAND AND I WERE DRIVING WITH 3 OF OUR YOUNGER CHILDREN IN THE VAN. THANK GOD MY HUSBAND WAS ABLE TO MANUALLY TURN THE STEERING WHEEL TO GET US OFF OF THE MAIN STREET INTO A DRIVEWAY. HE ALSO HAD TO SEVERELY STOMP ON THE BRAKES TO GET THE VAN TO STOP. THIS PROBLEM WAS CAUSED BY THE TIPM. THE CIRCUIT FOR THE FUEL PUMP IS FAULTY WITHIN THE CIRCUIT BOARD. THIS SEEMS TO BE A RECURRING ISSUE WITH CHRYSLER VANS, NOT JUST THE DURANGO & JEEPS. THIS NEEDS TO BE RECALLED AS SOON AS POSSIBLE BEFORE SOMEONE GETS KILLED. WE WERE ON THE HIGHWAY JUST THE DAY BEFORE AND THIS WOULD'VE BEEN DEADLY HAD IT HAPPENED DRIVING AT 65/70 MPH.

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THE TIPM ON MY VEHICLE HAS GONE BAD AND THE FUEL PUMP IS NOT WORKING PROPERLY, WONT START, ETC. ALL THE TIPM PROBLEMS YOU READ ABOUT IN THE OTHER COMPLAINTS. THIS VEHICLE HAS A 3.6L ENGINE, THE SAME ENGINE THAT THE 2011 DODGE DURANGO HAS THAT HAS HAD A RECALL TO REPAIR THIS TIPM PROBLEM. IT MAKES NO SENSE THAT THIS 2011 CHRYLSER TOWN AND COUNTRY WOULD NOT HAVE A RECALL AS WELL. EXPLAIN THAT TO ME!

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THIS VEHICLE QUIT WHILE DRIVING BUT WAS ABLE TO RESTART AND DRIVE TO A PARKING SPOT AND NOW WONT RESTART DO TO FAILED (TIPM) THOROUGHLY INTEGRATED POWER MODULE FAILURE TO SUPPLY POWER TO FUEL PUMP . AFTER FURTHER INVESTIGATION & DIAGNOSIS MANY SIMILAR CHRYSLER PRODUCTS HAVE SAME ISSUES , OR RECALLS THIS NEEDS TO BE A SAFETY ISSUE RECALL?

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VEHICLE CRANKS, STARTER SOMETIMES STAYS ENGAGED FOR EXTENDED PERIOD OF TIME, BUT FAILS TO START DUE TO FUEL PUMP RELAY FAILURE IN TOTAL INTEGRATED POWER MODULE ( TIPM/FUSEBOX). SOMETIMES WILL START, RUN, THEN DIE. AFTER MULTIPLE ATTEMPTS, WILL FINALLY START, STAY RUNNING. KNOWN ISSUE ACROSS MULTIPLE FCA MODELS AND YEARS. CAN PROGRESS TO FAILURE WHILE GOING DOWN THE ROAD. REPAIR COST ~$1000. I VIEW THIS AS A SAFETY ISSUE WORTHY OF A VEHICLE SAFETY RECALL AND FIND IT REPREHENSIBLE THAT DESPITE ALL OF REPORTS REGARDING FAILURE, NO RECALL HAS BEEN ISSUED.

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I HAVE INTERMITTENT STARTING. I HAVE RECENTLY BOUGHT THIS VEHICLE ON 09/11/2019 AND I HAVE HAD THIS ISSUE WITH INTERMITTENT STARTING WITHIN THE FIRST 30 DAYS OF BUYING THE VEHICLE. THERE ARE TIMES WHERE MY VEHICLE WILL START JUST FINE BUT THEN THERE ARE TIMES WHERE THE CAR WILL NOT TURN OVER. THE STARTER HAD BEEN REPLACED, ALONG WITH THE BATTERY AND ALTERNATOR. MY MECHANIC HAD LOOKED AT MY VEHICLE MULTIPLE TIMES AND THEY SAY THEY CANNOT FIND ANYTHING WRONG BUT I STILL HAVE ISSUES WERE I CAN GO A WEEK WITH NO ISSUES BUT THEN ALL OF A SUDDEN WE WILL GO TO START THE VAN AND IT WON'T. I HAVE RESEARCHED THIS AND THERE ARE MULTIPLE PEOPLE WITH THE SAME ISSUE AND HAVE IDENTIFIED IT IS THE TIPM AND THIS HAS BEEN AN ON GOING ISSUE. THIS ISSUE ALWAYS HAPPENS WHEN THE CAR IF STATIONARY.

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INTERMETINT WIPERS DON'T WORK,, BLIND SPOT DETECTION SYSTEM DOESN'T WORK

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MY VAN WITHOUT WARNING STARTED RUNNING ROUGHT IN DRIVE, SHAKING, ENGINE LIGHT CAME ON BLINKING FAST TOOK IT TO MECHANIC. IT SHOWS ALL CYCLINDERS HAVE SEVERE MISFIRING ISSUES. THEY CAN NOT FIGURE OUT WHY AND TOLD ME TO TAKE TO CHRYSLER DEALERSHIP. THIS VAN RUNS CRAPPY HAS NO POWER TO GET TO DEALERSHIP. I WAS ON A CITY STREET TRYING TO DRIVE 20 MILES AN HOUR IT WOULD NOT HARDLY MOVE. I TURNED AROUND AND TOOK IT HOME IT WAS FINE UP UNTIL THIS HAPPENED. THIS COULD HAVE BEEN SOMETHING VERY DANGEROUS IF I WAS ON A HIGHWAY IN HEAVY TRAFFIC.

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I CAME TO A COMPLETE STOP, SHIFTED THE VEHICLE IN PARK, THE VEHICLE'S BACK UP CAMERA CAME ON AND IT HAD THE R ILLUMINATED, INDICATING IT WAS IN REVERSE. I TRIED TO SLOWLY STEP ON THE GAS BUT IT WOULD NOT MOVE. I TRIED TO SHIFT TO ANOTHER GEAR AND IT WOULD NOT SHIFT, I SHUT THE VAN OFF, WAITED A FEW MINUTES AND RESTARTED IT. I THEN WAS ABLE TO SLOWLY SHIFT TO DRIVE AND SLOWLY BACK TO PARK AND SHUT VEHICLE OFF. IT HAS A HARD TIME SHIFTING IN LOWER GEARS AS WELL WHILE DRIVING, WHEN YOU DO PUT THE VEHICLE INTO REVERSE IT FEELS LIKE IT DROPS VERY HARD INTO THAT GEAR. NO CODES STORED.

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INTERMITTENT START HAS LEAD TO VARIOUS ELECTRICAL RELATED BURN UPS SUCH AS BATTERY, ALTERNATOR, STARTER RELAY, FUEL PUMP AND IGNITION. PROBLEMS STARTED IN OCTOBER 2018 WITH ROUGHLY 79,000 MILES WITH VAN RANDOMLY SHUTTING DOWN DURING DRIVING OR FAILING TO START AFTER ARRIVING AT A DESTINATION. CHRYSLER DEALERSHIP IN MURFREESBORO, TN REPLACED IGNITION AS THERE IS A CURRENT BULLETIN ON THAT PARTICULAR PART. HOWEVER, IT DID NOT RESOLVE THE ISSUE AND VAN WOULD NOT EVEN START TO LEAVE THE PROPERTY. DEALERSHIP TOLD US THEY COULD NOT GET THE PROBLEM TO REPEAT AND SAID WE MADE THE ISSUE UP. AFTER SEVERAL MORE PARTS BURNED OUT AND EVERY MECHANIC WAS CLUELESS, WE CONTACTED FCA CUSTOMER SUPPORT THIS WEEK. THE CASE MANAGER TOLD US TO TAKE IT TO ANOTHER DEALERSHIP. WHICH WE HAVE DONE. THEN THE CASE MANAGER TOLD US THERE WILL LIKELY BE NO ISSUE WITH THE VEHICLE AS THEY WILL PERSUADE THE SERVICE DEPARTMENT TO LEAVE THE ISSUE UNDIAGNOSED SO THERE IS NO RECORD OF AN ISSUE AND NO REASON FOR THEM TO INTERVENE. THE VAN MOST RECENTLY STALLED WHILE IN DRIVE TWO WEEKS AGO AND HAS FAILED TO START SINCE WE BROUGHT IT HOME. THERE ARE NO CODES STORED. ALL MECHANICS NOT AFFILIATED WITH CHRYSLER BELIEVE THE PROBLEM TO BE A MANUFACTURER DEFECT WITH THE FUSE BOX, OTHERWISE CALLED THE TIMP. IT CAN BE REPLACED WITH A REFURBISHED UNIT AND WE ARE TOLD WILL LIKELY CONTINUE TO FAIL AND BURN UP VEHICLE COMPONENTS. REPAIR BILLS ADD UP AS WELL AS THE CONTINUED RISK OF COMPLETE VEHICLE FAILURE WHILE IN GEAR. THIS VAN WAS SUPPOSED TO BE A FAMILY VEHICLE. BUT HAS FAILED AND BECOME DANGEROUS. WE CAN OBTAIN ALL RECORDS OF AAA TOWING AND ALL REPAIRS AS WELL AS THE INITIAL DOCUMENTATION FROM A CHRYSLER DEALERSHIP WHO REPLACED THE IGNITION BUT FAILED TO DIAGNOSE THE REAL ISSUE. CHRYSLER NEEDS TO STEP UP. DON'T WAIT FOR A DEATH FROM A LOCK UP IN GEAR! PLEASE HELP US!

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TL* THE CONTACT OWNED A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 10 MPH, SMOKE WAS SEEN EXITING THE HOOD OF THE VEHICLE. THE CONTACT STATED HE HEARD AN ABNORMAL GRINDING NOISE. THE CONTACT STATED NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROADWAY, EXITED THE VEHICLE, OPENED THE HOOD AND SAW FLAMES BY THE ALTERNATOR. THE CONTACT STATED HE WAS ABLE TO EXTINGUISH THE FLAMES WITH A BOTTLE OF WATER. THE POLICE AND FIRE DEPARTMENT WERE NOT CONTACTED. THE VEHICLE WAS TOWED DICK POE CHRYSLER JEEP (6501 MONTANA AVE, EL PASO, TX 79925, (915) 778-9331) WHERE IT WAS DIAGNOSED AS A MALFUNCTIONING ALTERNATOR THAT NEEDED TO BE REPLACED ALONG WITH THE STARTER. THE VEHICLE HAS NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAS BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.

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THE VEHICLE WILL NOT START SOMETIMES (THE STARTER CRANKS BUT WON'T START) BUT THEN STARTS A FEW MINUTES LATER AND YOU HAVE NO CLUE WHY, AND SOMETIMES THE LIGHTS COME ON WHILE PARKED AT THE HOUSE AND THEN TURN OFF. OTHER TIMES THE VEHICLE CRANKS UP BUT WILL NOT START AND AFTER RELEASING THE BUTTON IT KEEPS CRANKING UP FOR ABOUT 20 SECONDS? SOUNDS LIKE SOME PROBLEM WITH THE FIRMWARE FOR THE TOTALLY INTEGRATED POWER MODULE (TIPM) WHICH IS THE GATEWAY OR DISTRIBUTION BOX FOR NEARLY THE ENTIRE ELECTRICAL SYSTEM IN LATE-MODEL CHRYSLER PRODUCTS. BECAUSE OF THE INTERMITTENT NATURE (I HAVE BEEN EXPERIENCING THIS OVER MORE THAN 6 MONTHS AND IT WILL NOT REPEAT AT MY MECHANICS LOCATION) IT IS VERY HARD TO DIAGNOSE TOTALLY. THE ENGINE SEEMS TO BE STARTING TO RUN A LITTLE ROUGHER THAN IT USED TO ALSO. I HAVE OVER 125,000 MILES WITH THE VEHICLE AND IT HAS ALWAYS WORKED GREAT UNTIL THIS INTERMITTENT PROBLEM STARTED. I ALSO WAKE UP MY NEIGHBORS AT DIFFERENT TIMES OF THE NIGHT WHEN THE HORN STARTS GOING OFF AT RANDOM TIMES. THIS ONE PROBLEM HAS BEEN OCCURRING SINCE THE CAR HAD ABOUT 20,000 MILES AND I ATTRIBUTED IT TO THE KEY FOB BUT I AM NOT SO SURE. I HAVE TALKED TO CHRYSLER WHO KEEPS TELLING ME THAT THERE IS NO RECALL SO IF I GO IN I HAVE TO PAY TO GET IT FIXED WHILE I THINK IT IS AN ENGINEERING DESIGN PROBLEM THAT SHOULD BE FIXED AT NO COST. THE DATE BELOW REFLECTS THE LATEST INSTANCE BUT IT HAS HAPPENED A LOT DURING THE PAST FEW YEARS.

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ALL DASH ALERTS FLASHED (AT TIMES INDEPENDENTLY OR TOGETHER, WIPERS CAME ON, SPEED GAUGE INDICATORS MOVED WILDLY). THERE WAS NO CORRELATION TO TIMING, SPEED, ETC. AS TO THE EVENTS. APPROXIMATELY 5 MONTHS EARLIER THE BACKUP CAMERA STOPPED WORKING. I WAS TOLD BY A DEALERSHIP THAT THE RADIO NEEDED TO BE REPLACED. HAD THE RADIO REPLACED. HAD THE TIPM REPLACED, STILL HAVING THE SAME PROBLEM, NOTHING HAS CHANGED. PRESENTLY, AT THE DEALERSHIP WHERE I HAVE BEEN TOLD THEY WILL HAVE MANY HOURS INVOLVED IN DIAGNOSING THE PROBLEM? HAVE READ THE 165 COMPLAINTS WHICH ARE THE SAME AS WHAT I AM EXPERIENCING. STILL LEANING TOWARD THE TIPM REPLACEMENT IS ALSO DEFECTIVE.

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VEHICLE HAS PLASTIC 'FOB' AND NOT A TRADITIONAL KEY. THIS VEHICLE INTERMITTENTLY (WHILE STATIONARY) FAILS TO CRANK THE STARTER. I'VE BEEN TOLD THAT THIS PROBLEM IS WIDESPREAD WITH 2007 - 2011 CHRYSLER TOWN & COUNTRY VANS. I FOUND NO RECALL. IS THERE AN INVESTIGATION? PROBLEM HAS OCCURRED SCORES OF TIMES IN PAST 6 MONTHS.

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