What 773 owners told NHTSA about the 2011 Chrysler Town And Country

CAR SHUT DOWN WHILE DRIVING. THERE WAS NO LIGHTS OR POWER. IT STARTED ON A JUMP, BUT BEGAN SMOKING. WE REPLACED THE BATTERY, BUT IT STARTS SMOKING EVERY TIME YOU RUN IT AND THE BATTERY LIGHT STAYS ON. I HAD IT TOWED, AS IT ISN'T SAFE TO DRIVE. THE MECHANIC CHECKED THE ALTERNATOR, BUT IT IS GOOD THE MECHANIC SAYS IT MUST BE THE COMPUTER AND SAID IT WOULD HAVE TO BE TOWED TO THE DEALERSHIP/

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THE BRAKES RR WILL LOCK WHILE DRIVING IN THE HWY

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I CANNOT GET IT TO START, IT WON'T TURN OVER. THE LIGHTS ON THE DASH BOARD CAME ON INCLUDING THE IGNITION LIGHT. THE BATTERY IS NEW, SO WHAT'S THE PROBLEM?

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HOLA ESTUVE LLEVANDO AL DEALER ALBERIC COLN POR UN REGALO SOBRE UNA PUERTA ELLOS DIJERON QUE ADEMS DE ESO TENA UNAS CUANTAS COSAS MS ,ME REFIERO LE SALI UN CDIGO MDULO ORC PARTES # 68062118AG. ELLOS ME INDICAN QUE NO TIENE RECALL Y TENGO QUE PAGAR POR ESA INSTALACIN PORQUE LA GUAGUA NO TIENE GARANTA. OK MI PREGUNTA SI NO HUBIERA LLEVADO A ESE RECALL QUE TIENE NO SE HUBIERA SABIDO DE LOS AIRBAG QUE ESTN MALO. ESO NO ES PROBLEMA DE FABRICANTES PORQUE Y SI EXPLOTAN UNO GUIANDO SI OCASIONAR UN ACCIDENTE O VISEVERSA QUE YO LO ESTUVIERA UN ACCIDENTE FALLECIERA UN ACOMPAANTE EN LA GUAGUA DE QUIN SERA RESPONSABILIDAD MA O DEL FABRICANTE. NECESITO ALGUNA CONTESTACIN SOBRE ESTO.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SHUTOFF WITHOUT WARNING. THE CONTACT STATED THAT AFTER THE FAILURE OCCURRED, HE WAS UNABLE TO RESTART THE VEHICLE. DUE TO THE FAILURE, THE CONTACT INITIALLY TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC; THE VEHICLE WAS THEN TOWED TO HIS RESIDENCE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THERE WERE NO RECALLS ON HIS VEHICLE. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD YET TO BE DIAGNOSED NOR REPAIRED. DESPITE THE VEHICLE NOT BEING DIAGNOSED, THE CONTACT LINKED HIS FAILURE TO THE FUEL PUMP RELAY. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

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THE VEHICLES BATTERY DIED DUE TO A FAULTY TIPM. AFTER A JUMP START IT WILL RUN BUT ONCE THE VEHICLE IS OFF AND SITTING FOR LESS THAN AN HOUR THE VEHLICE WILL TURN OVER, DIE, THEN WILL CRANK AND NOT TURN OVER FOR A WHILE. THIS IS THE FIRST TIME THIS IS HAPPENING WITH THIS VEHICLE IT HAS A LITTLE LET THAN 70,000 MILES.

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THE ACTUATOR FAILED ON THE DRIVER SIDE SLIDING DOOR. THE DOOR IS COMPLETELY STUCK AND WILL NOT OPEN MANUALLY MAKING DRIVING A VERY DANGEROUS SITUATION.

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WIFE WAS DRIVING. THEN ENGINE WENT TO FULL THROTTLE, WOULD NOT SLOW DOWN. SHE RODE THE BRAKES ALL THE WAY HOME, SWITCHED FROM NEUTRAL TO DRIVE, VAN WOULD JUMP INTO GEAR WHEN SHE WOULD SHIFT BACK TO DRIVE, FELT LIKE BRAKES WERE NOT WORKING WELL ENOUGH (PROBABLY GLAZED). ALMOST WRECKED, COULD HARDLY STOP. VERY DANGEROUS SITUATION. *TR

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FUEL RELAY ON TIPM IS FAULTY RESULTING IN NOT STARTING AND STALLING WHILE DRIVING. IT IS VERY DANGEROUS THAT THIS PROBLEM HAS NOT BEEN ADDRESSED BY A RECALL. *TR

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THE VAN HAS DRAINED A NEW BATTERY IN TWO DAYS. DEALERSHIP CLAIMS THEY CAN'T FIND THE PROBLEM EVEN THOUGH THERE IS A KNOWN PROBLEM WITH THEIR ROOM'S FROM THIS MODEL YEAR. I HAVE SUGGESTED THEY LOOK AT THE FUEL PUMP TURNING ON EVEN THOUGH A KEY HAS NOT BEEN USED TO START VEHICLE AND TO LOOK AT THE WIRELESS IGNITION NODE MODULE. SEEMS I HAVE TO DO THE INVESTIGATIVE WORK AND INCUR ALL THE COST. DEALERSHIP HAS HAD MY VEHICLE FOR OVER A WEEK NOW. *TR

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LOSING ALL ELECTRICAL WHILE DRIVING DOWN THE ROAD FOR ABOUT 2 SECONDS AND THEN COMES BACK ON WITH EVERYTHING RESET . HAPPENS 1-2X PER WEEK. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THREE INDEPENDENT MECHANICS TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY ALL THREE MECHANICS THAT CYLINDER NUMBER 4 WAS DEFECTIVE. THE VEHICLE WAS THEN TAKEN TO NAPLES DODGE CHRYSLER JEEP RAM (6381 AIRPORT-PULLING RD, NAPLES, FL 34109) TO BE DIAGNOSED HOWEVER, THE CONTACT DECLINED TO HAVE THE VEHICLE DIAGNOSED AFTER BEING INFORMED THAT A DIAGNOSTIC FEE WOULD BE ASSESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

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APPARENTLY CHRYSLER HAS A PROBLEM WITH THEIR TIPM FROM YEARS 2011 TO 2013. I JUST HAD TO DO A FUEL RELAY BYPASS ON MY 2011 TOWN AND COUNTRY BECAUSE THEY DID NOT TISSUE A RECALL FOR ALL MALES AND MODELS WITH THIS PROBLEM. THEY SHOULD NOT BE ALLOWED TO REFUSE BECAUSE ALL MODELS MOST LIKELY USED THE SAME TIPM.

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VEHICLE WON'T START. ENGINE TURNS OVER BUT WON'T RUN. SITTING IN MY DRIVEWAY.

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MY CAR HAS BEEN OUT OF COMMISSION FOR ABOUT 2 MONTHS OFF AND ON. THE AUTO SHOP THAT I SEND IT TO HAS REPLACED THE FUEL PUMP 4 TIMES BEFORE ZEROING IN ON THE PROBLEM WHICH APPARENTLY IS THE TIPUM, AN ELECTRONIC PIECE. AFTER DOING RESEARCH ON THE INTERNET, THERE IS A RECALL ON THIS PIECE FOR ISSUES INVOLVING THE FUEL PUMP STOPPING OPERATION WHILE THE VEHICLE IS RUNNING. THIS RECALL DOES NOT EFFECT MY CAR, BUT THIS EXACT PROBLEM IS AFFECTING MY CAR. I'M WONDERING WHAT'S GOING ON THERE AND IF THERE HAVE BEEN OTHER REPORTS OF THIS. THANKS FOR YOUR TIME, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE FAILED TO START WITHOUT WARNING. THE CONTACT WAS ABLE TO START THE VEHICLE ONCE IT WAS JUMP STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE FAILURE AS THE BATTERY, ALTERNATOR, AND WIRING HARNESS FAILURE. THE VEHICLE WAS THEN TAKEN TO DICK HANNAH JEEP (3517 NE AUTO MALL DR, VANCOUVER, WA 98662) WHERE A DIAGNOSTIC TEST WAS NOT COMPLETED DUE TO THE CONTACT ONLY WANTING PARTS PLACEMENT INFORMATION. HE THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SEVERAL FAILURE CODES WERE DIAGNOSED AS THE CAUSE OF THE FAILURE ALONG WITH THE FUSE BOX NEEDING REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,352. THE VIN WAS INVALID.

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VAN BEGAN HAVING TROUBLE STARTING UP AT AROUND 100,000 MILES. THE ISSUE WAS INTERMITTENT UNTIL A WEEK AGO. WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE WOULDN'T CRANK. THE FUEL PUMP WILL NOT ENGAGE AND START THE VEHICLE. MY BATTERY IS GOOD AND WHEN WE BYPASSED THE TIPM, THE VEHICLE CRANKS PROPERLY. THIS IS AN INDICATION THAT THE TIPM IS FAULTY. AFTER RESEARCHING THIS ISSUE, IT SEEMS THAT IT'S A KNOWN PROBLEM FOR MANY DODGE/CHRYSLER/JEEP MODELS IN 2011. THIS A DEFINITE HAZARD BECAUSE THE FUEL PUMP CONTINUES TO RUN EVEN WHILE EVERYTHING IS TURNED OFF.

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LEFT SIDE PASSENGER AUTO SLIDING DOOR AUTO LOCKING SYSTEM. WHEN SYSTEM WOULD AUTO LOCK, IT WOULD NOT UNLOCK IN EITHER THE AUTO MODE, ELECTRICALLY BY FOB OR DOOR LOCK ELECTRIC SWITCH AND MOST DANGEROUS, UNABLE TO MANUALLY MOVE THE LOCK RELEASE TAB ON THE DOOR TO UNLOCK POSITION. RENDERS EGRESS FROM THIS DOOR TOTALLY IMPOSSIBLE. TROUBLESHOOT FOR 3 WEEKS. AFTER COUPLE DAYS WAS ABLE TO ELECTRICALLY UNLOCK DOOR AT WITCH TIME I TOTALLY DISCONNECTED DOOR POWER AND OPERATED THE LOCK AND DOOR IN MANUAL MODE NO PROBLEMS.. ONLY WHEN USING THE LOCK SOLENOID,,DID THE LOCK SYSTEM JAM. REPLACED DOOR LOCKING ASSMY AT PART COST OF $648 AND DOOR BACK TO NORMAL OPS. PART NUMBER FOR LOCK WAS DLA1306.

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NOTICED OIL DRIPPING ON THE FLOOR OF THE GARAGE. .UNABLE TO LOCATE SOURCE AT HOME. TO MAINT SHOP FOUND OIL FILTER HOUSING ( ACTUALLY PART OF OIL/COOLANT HEAT EXCHANGER) SEALS LEAKING ON TOP OF THE ENGINE BLOCK BELOW THE INTAKE ASSEMBLY. IMPOSSIBLE TO SEE VISUALLY. CHRYSLER SB 09-008-15 DATED 8-7-2015 DEALS WITH THIS ISSUE. BIG PROBLEM IS THAT AS STATED, TAKES ALMOST A QUART OF OIL TO SIT ON TOP OF THE ENGINE FOR IT TO START TO LEAK VISUALLY....SERIOUS FIRE HAZARD,, ESPECIALLY IN HOT WEATHER. ( AM IN MN) THIS SHOULD BE A RECALL ISSUE,, AS CONTINUED LEAKAGE IS A FIRE HAZARD THAT CAN GO UNNOTICED UNTIL FAILURE OF THE ENGINE OR WORSE. PART NUMBER 68105583AA

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REAR PASSENGER SLIDING DOORS WILL NOT FULLY CLOSE AND LOCK WHEN PUSHING CLOSE BUTTON. DOORS HAVE TO BE MANUALLY PUSHED CLOSED FROM THE OUTSIDE TO CLOSE THE LAST QUARTER INCH AND TO HAVE THE DOOR CLOSE MECHANISM ENGAGE. THIS PRESENT A SAFETY RISK TO 2ND ROW PASSENGERS AS THE DOORS ARE NOT FULLY SECURED.

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THE DRIVER SIDE DOOR OF MY CHRYSLER TOWN AND COUNTRY HAS SUDDENLY SEIZED AND REFUSES TO OPEN. I HAVE RESEARCHED THE PROBLEM AND IT APPEARS TO BE A FAULTY ACTUATOR. IN MY RESEARCH I FOUND MANY OTHERS WITH SIMILAR PROBLEMS AND THOUGHT IT A SAFETY CONCERN. IF MY CHILD OR ANYONE NEEDED TO EXIT THE VEHICLE QUICKLY THIS WOULD BE IMPOSSIBLE. IF THE OTHER DOOR WERE TO SEIZE UP AT THE SAME TIME THEN THERE WOULD BE NO WAIT TO EXIT THE REAR OF THE VEHICLE SAFELY. IN MY SITUATION THE DOORS FUNCTIONED PROPERLY WHEN WE ENTERED THE VEHICLE BUT THEN REFUSED TO UNLOCK OR OPEN DESPITE MY BEST EFFORTS WHEN WE ARRIVED AT OUR DESTINATION. I HAVE NOT BEEN ABLE TO OPEN THE DOOR SINCE THE ACTUATOR FAILED, MANUALLY OR ELECTRONICALLY.

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DRIVING DOWN THE ROAD AND THE RADIO JUST RANDOMLY SHUTS DOWN. SCREEN GOES BLACK FOR ABOUT 10 SECONDS, THEN RESTARTS ITSELF. ALL PRE-SAVED STATIONS ARE STILL THERE BUT IT'S ALMOST LIKE WE TURNED THE CAR OFF, THEN TURNED IT BACK ON. HAPPENS QUITE A BIT - ABOUT ONCE A WEEK OR MORE. PASSENGER SLIDING DOOR MAKES A TERRIBLE NOISE WHEN OPENING AND CLOSING. NOT GRINDING, ITS DEFINITELY SOMETHING ELECTRICAL. PASSENGER SEAT AND BOTH MIDDLE BUCKET SEAT HEATERS HAVE STOPPED WORKING.

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INTERMITTENT STARTING PROBLEM. CHANGED STARTER, BUT PROBLEM PERSISTED A FEW MONTHS LATER. TAPPING ON STARTER SOMETIMES WORKS AND VEHICLE WILL START BUT WILL NOT START WHEN STOPPED AGAIN..

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FUEL PUMP RELAY PREMATURELY FAILS INSIDE THE TOTAL INTEGRATED POWER MODULE (TIPM) CAUSING LOSS OF CONTROL WHILE DRIVING. THE FUEL RELAY FUSE IS NOT REPLACEABLE AS IT IS HARD WIRED INSIDE THE TIPM. THE ENTIRE TIPM UNNECESSARILY NEEDS REPLACED AT GREAT EXPENSE AND LABOR OF NEARLY $1,800 FOR WHAT SHOULD BE AN INEXPENSIVE FUSE. OTHER CHRYSLER/ DODGE/ JEEP VEHICLES HAVE BEEN RECALLED AND REPAIRED FOR THE SAME ISSUE, BUT NOT THE CHRYSLER TOWN & COUNTRY MINIVANS. THE MANUFACTURER AND ITS DEALERSHIPS IS AVOIDING A RECALL SO THAT THIS MODEL 'AGES OUT' AND PERMANENTLY DISPOSED SO THAT IT DOESN'T HAVE TO DO A RECALL.

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PERSISTENT ELECTRICAL MOTOR SOUND EMANATED FROM REAR OF CAR AFTER PARKING AND POWERING OFF (CONTINUED AFTER REMOVAL OF KEYS). NEXT DAY BATTERY WAS DEAD, JUMP STARTED ENGINE WITH DIFFICULTY. DROVE FOR SEVERAL HOURS, BUT AGAIN WOULD NOT START AFTER IT WAS SHUT OFF. MECHANIC DIAGNOSED FAULTY TOTALLY INTEGRATED POWER MODULE, REPLACED AT A COST OF NEARLY $1,500. AFTER REPLACEMENT OF TIPM, NEW ISSUE OF AIRBAG INDICATOR LIGHT IS ON AND SEVERAL 12-VOLT POWER PORTS INSIDE THE CAR NO LONGER WORK, BOTH NEW CONDITIONS SINCE TIPM REPLACEMENT.

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