What 773 owners told NHTSA about the 2011 Chrysler Town And Country

OUR TOWN AND COUNTRYS BLIND SPOT DETECTION SYSTEM HAS STOPPED WORKING AND HAS TAKEN THE BACK UP CAMERA SYSTEM DOWN WITH IT. AT ABOUT 36120 MILES THE SIDE MIRROR INDICATORS CAME ON AND STAYED ON. A FEW MILES AFTER THAT THE BSD SYSTEM STOPPED WORKING ENTIRELY. IT HAS ALSO BLOWN THE FUSE ON THE REAR CAMERA. AFTER RESEARCHING THIS IT APPEARS TO BE A LARGE PROBLEM WITH THIS VEHICLE AND THE DEALERSHIP WANTS OVER $2000 TO FIX A SAFETY SYSTEM THAT IS POORLY DESIGNED AND CORRODES.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR AUTOMATICALLY OPENED WHILE DRIVING AT ANY SPEED AND WHEN THE VEHICLE WAS PARKED. THE CONTACT ALSO STATED THAT THE DEALER ADVISED THAT THE TIPM (TOTAL INTEGRATED POWER MODULE) NEEDED TO BE REPLACED TO RESTORE POWER TO THE WINDSHIELD WIPER AND PREVENT THE AIR BAG FROM MALFUNCTIONING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

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ENGINE CRANKS OVER BUT WILL NOT START. MORE THAN LIKELY THE FUEL PUMP RELAY INSIDE THE TIPM OR FUSE BOX

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WELL JUST GOT TO THE POINT WHERE MY VAN TURNS OVER AND OVER BUT TAKES ABOUT 15MINS AND 20 TURNS TO GET IT TO START. HOW MUCH WORSE DOES IT NEED TO GET BEFORE CHRYSLER FIXES THEIR MISTAKE?!? THIS IS MY ONLY VEHICLE TO TRANSPORT MY KIDS AND MYSELF EVERYWHERE WE NEED TO BE.

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LANE CHANGE ASSIST WENT OUT WHEN VEHICLE WAS UNDER 40,000 MILES PARKING ASSIST WENT OUT WHEN VEHICLE WAS UNDER 50,000 MILES.

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GIVES HARD START. DRAINS BATTERY. CAR SHUT OFF WHILE IN MOTION. SERVICE CENTER SAID IT IS THE TIPM MODULE LOSING THE GROUND.

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THERE IS A KNOWN ISSUE WITH THE TIPM/FUEL PUMP RELAY IN MANY CHRYSLER/DODGE/JEEPS. WHY THE TOWN AND COUNTRY'S WERE NOT INCLUDED IN THE RECALL, I DO NOT KNOW. OUR ISSUE WITH THE TIPM/FUEL PUMP RELAY CAUSED TOTAL POWER LOSS TWICE WHILE DRIVING IN A SCHOOL ZONE TO PICK UP OUR CHILDREN. THIS COULD HAVE ENDED VERY BADLY AND IS NOT SAFE! *TR

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A FEW MONTHS BACK, MY BATTERY DIED (IT WAS FAIRLY NEW). AFTER REPLACING THE BATTERY WITH A NEW ONE, I NOTICED THERE WAS A CONSTANT SOUND COMING FROM THE BACK OF THE CAR EVEN WHEN THE CAR WAS TURNED OFF - TURNED OUT TO BE THE FUEL PUMP CONTINUALLY PUMPING. AFTER DISCONNECTING AND RECONNECTING THE BATTERY A FEW TIMES, THE CONSTANTLY RUNNING FUEL PUMP ISSUE WENT AWAY. FAST FORWARD A FEW MONTHS AND MY CAR STARTS HAVING TROUBLE STARTING. IT RANDOMLY WON'T TURN OVER - SOMETIMES TAKING 10-20 TRIES BEFORE IT STARTS. EVENTUALLY IT WON'T TURN OVER AT ALL. AFTER LOOKING ONLINE AND FINDING A [XXX] OF OTHER PEOPLE WITH THE SAME ISSUE, I DISCOVERED THE TIPM "FAULTY FUEL PUMP RELAY" ISSUE WITH THE CHRYSLER VEHICLES - INCLUDING MINE. I RIGGED A CABLE TO TEMPORARILY BYPASS THE FUEL PUMP RELAY, AND NOW IT STARTS EVERY TIME JUST FINE. FOR THE LONG TERM SOLUTION I WILL NOW NEED TO PAY TO HAVE THE TIPM MODULE REPLACED. THIS IS THE LAST CHRYSLER BRAND CAR I WILL BUY - IT'S ONE THING TO HAVE A PROBLEM WITH YOUR VEHICLE YOU BUILD (ALL CAR COMPANIES HAVE ISSUES), IT'S ANOTHER THING TO KNOW THAT THERE IS AN ISSUE AND GIVE A BIG [XXX] YOU TO YOUR CONSUMERS BY REFUSING TO ADDRESS THE KNOWN ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE ATTEMPTING TO START THE VEHICLE, IT CRANKED BUT IMMEDIATELY SHUT OFF. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

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THE FUEL PUMP WOULD KEEP ON RUNNING AFTER KEY WAS TAKEN OUT OF IGNITION AND EVENTUALLY CAR WOULD NOT START OR WOULD DIE OUT IN THE MIDDLE OF DRIVING.

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BOUGHT 2011 TOWN AND COUNTRY NEW IN SEPT 2011. 3 MONTHS AFTER PURCHASE, CAR WAS SHUDDERING BADLY WHEN BRAKES WERE APPLIED. TOOK IT IN, WAS TOLD THEY COULD NOT DUPLICATE, AND WOULD NOT REPAIR. TRIED A SECOND TIME, SAME RESULT. TOOK TO A SMALL REPAIR SHOP WHO EASILY IDENTIFIED THE PROBLEM, PRODUCED A QUOTE FOR WORK AND TOLD ME TO TAKE IT BACK TO THE DEALER SO THEY WOULD REPAIR. TOOK IT AND DEALER FOUND THAT ALL FOUR ROTORS WERE WARPED AND NEEDED REPLACED. SAME PROBLEM 6 MONTHS AFTER THAT, SAME REPAIR. THE NEXT YEAR SAW THE BRAKES FAIL AFTER A LOUD SOUND FROM REAR OF CAR AND THE FLUID DUMPING FROM THE LINE. NO VISIBLE OBJECT WAS HIT. SAME THING HAPPENED LAST WEEK. CURRENTLY THE VAN IS IN THE SHOP FOR THE 7TH TIME IN THE LAST FOUR YEARS FOR BRAKES. ADDITIONALLY, HAD TO HAVE THE ALTERNATOR REPLACED IN THE LAST 6 MONTHS. THE AMOUNT OF REPAIRS REQUIRED FOR A VEHICLE THIS NEW AND EXPENSIVE IS INSANE. I HAVE PAID OUT OF POCKET FOR MOST OF THESE ISSUES AND EVEN HAD TO PAY FOR DIAGNOSITIC FEES WERE THE PROBLEM COULD NOT BE REPRODUCED, ONLY TO REQUIRE A REPAIR SHORTLY THEREAFTER I ALSO HAD TO PAY FOR. ASKED DEALER TODAY FOR A FULL DETAILED LOG OF ALL REPAIRS DONE, COULD NOT PRODUCE A FULL REPAIR REPORT, ONLY THE LAST 4 YEARS WORTH. WITH FIVE YEARS OF OWNERSHIP CAR HAS 60,000 MILES. WILL NEVER EVER BUY AGAIN.

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TIPM FAIL I HAVE A 2011 TOWN AND COUNTRY. I JUST REPLACED THE TIPM MODULE IT HAD A HAD FUEL PUMP RELAY. I FIRST CAME TO NOTICE THAT THE VEHICLE FAILED TO START ONCE OR TWICE. I CHECKED THE BATTERY. CAR WAS FINE AT THAT POINT/ THOUGHT IT WAS BATTERY CABLE RELATED... LATER THAT MORNING THE POWER CUT OUT AS I WAS TRAVELING OVER 50 MPH ON BUSY STATE ROAD. ALMOST GOT HIT BY SURROUNDING TRAFFIC. ALSO SHORTLY BEFORE ANY OF THAT WE HAD LIGHTS THAT WOULD COME ON AND OFF, LOCKS BEHAVING STRANGELY...OFF AND ON AT 40 MPH. THAT IS SERIOUSLY MESSED UP TO HAVE A MODULE FAIL IN THIS FASHION. THANK JESUS I WAS USING IT AT THE TIME RATHER THAN MY WIFE AND FOUR KIDS. *TR

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CAR IS GETTING HARDER TO START HAVE TO KEEP TURNING THE KEY MULTIPLE TIMES TO START CAR,ONE DAY THE BATTERY NEEDED A JUMP TO START DON,T KNOW WHAT DRAINED NEW BATTERY,CAR WAS ALWAYS PARKED WHEN THE START PROBLEM OCCURRED MOSTLY OVER NIGHT THEN VERY HARD TO START IN THE MORNING.

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OUR 2011 TOWN AND COUNTRY IS IN THE SHOP FOR WHAT WE THOUGHT WAS A FUEL PUMP ISSUE. AFTER SPENDING THE MONEY FOR A NEW FUEL PUMP THE VAN STOPPED WORKING BEFORE WE COULD EVEN PICK IT UP. COME TO FIND OUT THE PROBLEM IS ONE THAT CHRYSLER HAS KNOWN ABOUT FOR SOMETIME, TOTAL INTEGRATED POWER MODULE (TIPM FOR SHORT). THE REPAIR SHOP IS SAYING THAT THIS FIX WILL COST $1200. WE HAVE ALSO REPLACED THE BATTERY TWICE BECAUSE OF THIS ISSUE. THE VAN HAS BEEN HAVING ISSUE FOR 2 YEARS, WHEN IT ONLY HAS 40K MILES. AT FIRST IT WAS INTERMITTENT AND THE REPAIR SHOP COULDN'T FIGURE OUT WHAT THE ISSUE WAS. MOST OF THE TIME THE PROBLEM WAS THAT THE CAR WOULDN'T START. A COUPLE OF TIMES IT WOULD START TO START AND WE WOULD PUT IT INTO REVERSE AND IT WOULD STOP. I HAVE OPENED A CASE WITH THEIR CORPORATE OFFICE. WHEN TALKING TO THE LADY (MAN, I WISH I WOULD HAVE GOTTEN HER NAME) SHE TOLD ME THAT SHE HAS NEVER HEARD OF THIS PROBLEM BEFORE AND "YOU CAN'T BELIEVE EVERYTHING ON GOOGLE". REALLY!!! I'M NOT STUPID!! THEY HAVE BEEN SUED ABOUT THIS ISSUE AND SETTLED. ALL OF THE REPAIR PEOPLE I HAVE TALKED TOO WERE SURPRISED THAT THEY WOULD SAY THAT SINCE THEY ALL KNOW ABOUT IT.

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THIS COMPLAINT IS TO ADDRESS A PROBLEM WITH THE FUEL PUMP RELAY LOCATED WITHIN THE TOTAL INTEGRATED POWER MODULE (TIPM). OUR 2011 TOWN AND COUNTRY HAS HAD NUMEROUS ISSUES WITH NOT STARTING BECAUSE THE FUEL PUMP ISN'T GETTING POWER. WE HAVE HAD ISSUES WITH THE VEHICLE SHUTTING OFF DURING OPERATION. NOW THE VEHICLE WILL NOT START AT ALL.

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WHILE DRIVING DOWN THE ROAD 2 TIMES THIS WEEK - MY VANS ELECTRICAL SYSTEM COMPLETELY TURNED OFF FOR ABOUT 2-5 SECONDS AND TURNED BACK ON. THIS INCLUDES: TVS, DRIVER DASH, RADIO DASH ALL INTERIOR LIGHTENING -BOTH TIMES HAPPENED DURING THE DAY I AM NOT SURE ABOUT OUTSIDE LIGHTS (I ASSUME). THE FIRST TIME THE VAN STALLED COMPLETELY LOSING POWER STEERING AND HAD TO RESTART ENGINE. THE 2ND TIME I COULD STILL GAS THE VAN WITH POWER STEERING BEFORE ALL ELECTRICAL RESTARTED ITSELF. BOTH TIMES I WAS DRIVING ON A BUSY ROAD GOING STRAIGHT (MPH 30-45PMH).

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THIS CAR HAS HAD A NON-START PROBLEM FOR 6 MOS THAT HAS TODAY DEVELOPED INTO A COMPLETE POWER FAILURE WHILE DRIVING. I WAS PREVIOUSLY TOLD IT WAS A COMPUTER PROBLEM BUT THERE WERE NO ERROR CODES AND INTERMITTENT, SO TO WAIT UNTIL HERE WAS AN ERROR CODE AND BRING IT BACK. TODAY THEY SAY THAT IT IS A BAD ALTERNATOR, BUT THE ALTERNATOR TESTED FINE. THE LOW BATTERY ICON COMES ON, ENGINE SURGES ( LIKE THE CRUISE CONTROL IS ON - BUT IT ISN'T) THEN ERROR MESSAGES - SEAT BELT/ ABS/AIRBAG HAS DEPLOYED/BLIND SPOT DETECTION NOT WORKING, ETC - ALL ON AND THEN OFF AGAIN. TURN THE CAR OFF AND WAIT AND IT WILL EVENTUALLY RESORT - NO WARNING LIGHTS. THIS CAR IS POSSESSED. BUT TODAY I LOST ALL POWER WHILE DRIVING.

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ON NOV 10, 2016 OUR 2011 TOWN & COUNTRY HAD A FUEL PUMP RELAY FAILURE (RELAY IS INTERNAL TO THE TOTAL INTEGRATED POWER MODULE (TIPM)). THE VEHICLE WAS STATIONARY, BUT IF THE VEHICLE HAD BEEN MOVING WHEN THE RELAY FAILED THE VEHICLE MOTOR WOULD HAVE STALLED CAUSING A LOSS OF POWER STEERING AND POWER BRAKES. THIS PROBLEM IS SIMILAR TO NHTSA RECALL NO. : 14V-530 AND NHTSA RECALL NO. : 15V-115. PLEASE RE-INVESTIGATE CHRYSLER TOWN & COUNTRY FUEL PUMP RELAY FAILURES.

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MY COMPLAINT IS THE TIPM MODULE JUST LIKE MANY DODGE AND CHRYSLER. AND CHRYSLER THINKS THEY CAN PICK AND CHOOSE WHO THEY REWARD AN RECALL TOO. THIS IS A FAULTY PART ON ALL CHRYSLERS FOR SEVERAL YEARS AND THEY KNOW IT! BUT WHEN I GET DONE WITH THIS CLASS ACTION LAW SUIT I AM ABOUT TO START I HOPE ALL PAYING CHRYSLER AND DODGE CUSTOMER GET MONEY THEY DESERVE!

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 20 MPH THE VEHICLE SEIZED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,050. UPDATED 02/03/17*LJ UPDATED 7/3/18*JB *TR

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WE BOUGHT OUR CERTIFIED USED VAN IN MAY OF 2012. IN JUNE OF 2012 THE ALTERNATOR HAD TO BE REPLACED, AS THE BATTERY LIGHT CAME ON WHILE DRIVING ON THE HIGHWAY. WITHIN THE FIRST YEAR OF OWNERSHIP IT STARTED HAVING WEIRD QUIRKS: THE REAR HEATING SYSTEM WOULD COME ON WHILE DRIVING WITH THE TEMPERATURE CONTROLS OFF, THE PREVIOUSLY CLOSED WINDOWS WOULD BE ROLLED DOWN, AND SLIDING DOOR WOULD BE OPEN UPON RETURNING TO THE LOCKED VAN. IN NOVEMBER OF 2015 THE KEY FOB HAD BECOME SO SENSITIVE TO THE TOUCH THAT JUST A SLIGHT BUMP WOULD MAKE THE LOCK INDICATOR HONK SOUND. WE TOOK IT INTO A CHRYSLER DEALERSHIP IN DECEMBER OF 2015 AND A NEW KEY FOB AND SOFTWARE UPDATE STOPPED THE HONKING, THE SLIDING DOORS OPENING AND THE WINDOWS ROLLING DOWN. THE HEATING SYSTEM CONTINUED TO TURN ON BY ITSELF. IN JULY 2016 THE VAN STARTED BEING HARD TO START. WE HAD IT TOWED TO A GARAGE IN MICHIGAN, WHERE WE WERE VISITING, AND WE WERE TOLD THE CODE WAS A SECURITY ISSUE BETWEEN THE FOB AND THE STARTER. WE DROVE IT TO A DEALER IN MICHIGAN WHO COULD NOT DUPLICATE THE PROBLEM. DIFFICULTY STARTING THE VAN STARTED AGAIN IN OCTOBER 2016, ESPECIALLY AFTER A COLD NIGHT. ON OCTOBER 31, 2016, WHILE THE VAN WAS OFF IN THE DRIVEWAY I HEARD A NOISE LIKE A VACUUM COMING FROM UNDER THE VAN. WHEN I WENT TO UNLOCK AND START THE VAN IT WAS DEAD. AFTER HAVING THE BATTERY REPLACED, THE MECHANIC FRIEND WHO REPLACED IT HEARD THE NOISE AND SAID IT SOUNDED LIKE THE FUEL PUMP RUNNING (WHILE THE CAR WAS OFF). THE GARAGE WE TOOK IT TO FOUND THAT WE HAD A FAULTY TOTALLY INTEGRATED POWER MODULE (TIPM). SOME RESEARCH HAS SHOW US THAT THIS IS A COMMON PROBLEM FOR JEEP/DODGE/CHRYSLER VEHICLES THAT CAUSES AIRBAGS TO NOT WORK BECAUSE THE FUEL PUMP RUNS CONSTANTLY. THE HEATING SYSTEM TURNING ON IS ALSO A SYMPTOM OF THIS. WHY IF SOME JEEP/DODGE/CHRYSLER VEHICLES HAVE A RECALL FOR THIS PART ARE THEY NOT FOR ALL MODELS? *TR

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TIPM,FUEL RELAY STOP WORKING.(HIGHWAY)

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THE ISSUE BEGAN WITH OUR VAN FREQUENTLY REQUIRING MORE THAN ONE ATTEMPT TO START THE ENGINE. THIS PROGRESSED UNTIL WE WERE UNABLE TO START THE VAN AT ALL. I FEARED IT WAS A BAD FUEL PUMP AND THE LOCAL DEALER CAME UP WITH THE SAME DIAGNOSIS. AFTER A FEW DAYS WE WERE INFORMED THAT OUR VAN WAS READY TO BE PICKED UP. WE ARRIVED AT THE SHOP THE NEXT MORNING ONLY TO FIND THAT THE CAR WOULDN'T EVEN START. APPARENTLY OUR TOWN AND COUNTRY HAD A BAD TIPM WHICH CAUSED THE FUEL PUMP TO BURN OUT. TOTAL COST FOR THE TIPM, FUEL PUMP, AND LABOR WAS OVER $1600.

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THE CAR HAS A DEFECTIVE TOTALLY INTEGRATED POWER MODULE (TIPM). THIS MODULE HAS CAUSED THE VAN NOT TO START AND THE ENGINE HAS STALLED DURING DRIVING. THE MODULE HAS A FUEL PUMP RELAY ON A CKT BOARD THAT IS DEFECTIVE. THE RELAY ALSO STUCK CLOSED AND HEATED UP THE BATTERY AND DRAINED IT. THE ONLY WAY TO START THE VEHICLE, IS TO CYCLE THE KEY MULTIPLE TIMES UNTIL YOU HERE THE FUEL PUMP RUNNING. THE VEHICLE HAS BEEN TO THE DEALER MANY TIMES FOR THE NO START PROBLEM. THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN, WITH THE ENGINE STALLING AND THE FUEL PUMP SHORTING THE BATTERY. ALSO ANOTHER DEFECT IS THE POWER SLIDING DOORS, THE WIRING WILL BURN AND BREAK. THIS CAUSES THE DOORS TO BECOME STUCK OPEN AND WILL NOT CLOSE. WHEN YOU ARE ON THE ROAD WITH THE DOORS STUCK OPEN, THIS IS NOT SAFE. THE DOORS NEED THE WIRING REPLACED WITH A HEAVY DUTY WIRE.

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MY 2011 CHRYSLER TOWN AND COUNTRY REAR LIFT GATE OPENS AND CLOSES AT WILL WHEN PARKED AND KEY IN NOT TURNED ON. I HAVE ALSO NOTED A FEW TIMES WHEN THE ENGINE HAS ALSO STARTED UP WITH OUT USING THE REMOTE. AND IN ONE INSTANCE WHILE DRIVING THE LCD SCREEN IN FRONT OF THE DRIVER KEPT JUMPING FROM ON THING TO ANOTHER. *TR

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