What 773 owners told NHTSA about the 2011 Chrysler Town And Country

WITH NO WARNING, CAR STOPS IN TRAFFIC. NO WARNING LIGHTS. WON'T START, WON'T RECOGNIZE KEY. WINDOWS WON'T GO DOWN OR UP. ALARM GOES OFF FOR NO REASON. BELIEVE IT TO BE THE TIPM. DEALER REFUSES TO REPAIR. DOES NOT HAPPEN EVERY TIME, BUT NEARLY 75% OF TIME. HAS STRANDED ME IN PARKING LOTS, AT SCHOOL , ON FREEWAY RAMPS AND AT INTERSECTIONS. I CONSIDER THIS VERY UNSAFE. IT BEGAN ON FRIDAY SEPT. 8, 2017 AND CONTINUES TO THIS DAY.

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THE VEHICLE WILL CRANK BUT NOT START. SEEMS LIKE IT'S OUT OF GAS, BUT IT'S NOT. BAD FUEL PUMP RELAY IS WHAT IT TESTS OUT TO BE, BUT CHRYSLER WANT TO REPLACE A $1000.00 FUSE BOX. COMMOM PROBLEM FOR THIS. SHOULD BE A COMPLETE RECALL FOR THIS PART. MY HAS NOT STOPPED ON THE HIGHWAY -- YET...

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CAR WILL NOT START INTERMITTENTLY LEAVING ME STRANDED MULTIPLE TIMES HAVING TO TOW. BAD TIPM IS WHAT I AM TOLD BY OTHERS WITH SIMILAR STORIES; DEALER SAYS THEY CANNOT FIND ANYTHING DEFINITE PROBLEM STARTED AT APPROXIMATELY 70,000 MILES BUT WOULD START AFTER 2-3RD TRY; OCCURRING MUCH MORE FREQUENTLY TAKING 8 HOURS TO START AGAIN. LAST TIME THEY SAID MY BRAND NEW BATTERY WAS "FAULTY". REPLACED AND NOW OCCURING AGAIN.

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WHEN I GO TO START ENGINE AS SOON AS I PUT KEY IN IT STARTS TRYING TO START THE I TURN IT OFF AND TRY AGAIN AND DOES THE SAME THING. EVENTUALLY IT STARTS.IT S IN MY DRIVEWAY OR AT A PARKING LOT.I M AFRAID IF IT S KEEP DOING THIS , IT WILL DAMAGE SOMETHING ELSE.

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MY WIFE, 4 CHILDREN AND I WERE DRIVING HOME FROM CHURCH WEDNESDAY NIGHT AT APPX. 9:45 P.M WHEN THIS VEHICLE SHUT COMPLETELY DOWN. THE ENGINE QUITS, THE STEERING WAS NEARLY IMPOSSIBLE, THE BREAKS WERE BARELY WORKING AT ALL, AND EVERY SINGLE LIGHT WENT DARK FROM THE DASH TO THE EXTERIOR LIGHTS ON A ROAD THAT WAS WINDING AND PITCH BLACK. WE WERE DRIVING AS USUAL AROUND 55-60 MPH GOING DOWN THIS ROAD. CHRYSLER TREATS IT AS THOUGH IT IS MY RESPONSIBILITY AND NO MORE THAN A FAULTY "AIRE" CONTROL. WHEN IT THREATENS THE LIVES OF MY WIFE AND CHILDREN, THIS IS FAR MORE THAN A TECHNICAL ISSUE OR A WORN OUT PART. WE COULD HAVE ALL BEEN KILLED OR SERIOUSLY INJURED. LOOKING ONLINE THERE ARE SEVERAL TOWN & COUNTRY MINIVANS OF DIFFERENT YEARS HAVING THE EXACT SAME ISSUE.

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WHEN THE VEHICLE IS TURNED OFF, THE FUEL PUMP CONTINUES TO RUN AND WILL NOT SHUT OFF. THE PROBLEM IS A FAULTY TIPM - TOTALLY INTEGRATED POWER MODULE.

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COMPLETELY SHUTS OFF WHILE DRIVING AT VARIOUS SPEEDS

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF POWER AND THE VEHICLE STALLED. THE VEHICLE WAS INSPECTED BY A MECHANIC WHO INDICATED THAT THIS WAS A KNOWN ISSUE BY THE MANUFACTURER. THE DEALER (KRUSE CHRYSLER IN GIRARD, IL) STATED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP14004 (ELECTRICAL SYSTEM). THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION TO THE CONTACT OTHER THAN REPLACING THE PART. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

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IN MOTION ON A CITY FREEWAY AROUND 7:00 PM -- THE VEHICLE WITHOUT WARNING COMPLETELY "SHUT DOWN" WHILE DRIVING IT ON A LOCAL FREEWAY. THE VEHICLE HAD NO POWER, LIGHTS, ETC. I HAD TO IMMEDIATELY STEER IT TO THE SIDE OF THE ROAD. THERE WAS NO ROAD SHOULDER TO PULL OUT OF ONCOMING TRAFFIC. IT WAS NOT POSSIBLE TO USE THE HAZARD FLASHER TO WARN ONCOMING DRIVERS. THE VEHICLE HAD NO LIGHTS. THE BACK HATCH/TAIL GATE WOULD NOT OPEN TO USE AS A VISUAL SIGNAL TO OTHER DRIVERS. IT WAS A POTENTIALLY VERY DANGEROUS SITUATION. THANKFULLY A LARGE WRECKER PULLED UP BEHIND THE VEHICLE TO PREVENT US FROM BEING HIT AS WE COULD NOT BE READILY SEEN. I USED MY CELL PHONE FLASHLIGHT TO SIGNAL ONCOMING TRAFFIC OF OUR LOCATION.

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TIPM (TOTALLY INTEGRATED POWER MODULE) FAILURE. SYMPTOMS INCLUDE FUEL PUMP NOT RUNNING, OR RUNNING IRREGULARLY. VEHICLE WILL NOT START, VEHICLE STALLS SOON AFTER STARTING. THIS PART IS COMMON TO SEVERAL MODELS AND CAUSES PROBLEMS ACROSS MODEL LINES. IT HAS SINCE BEEN REDESIGNED, AND THE DEALERSHIP IS INSTALLING THE "NEW" MODULE IN OUR VEHICLE AT MY EXPENSE.

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CAR WON'T START. WHEN TURNING THE KEY THE RADIO COMES ON AND THE CAR SOUNDS LIKE IT WANTS TO START BUT DOESN'T. THE KEY 'STICKS' AND CONTINUES TRYING TO TURN OVER EVEN IF I DO NOT HAVE MY HAND ON THE KEY. ALREADY REPLACED THE FUEL PUMP, BUT PROBLEM IS STILL THERE. AFTER RESEARCH MECHANIC TELLS ME IT IS THE TIPM AND THAT IT IS FAULTY. I HAVE NO VEHICLE NOW AND CANNOT AFFORD A RENTAL. MY HUSBAND ALSO TOLD ME IT STALLED ON HIM WHILE DRIVING OVER A BRIDGE THE DAY BEFORE THE VAN WOULDN'T START UP.

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IGNITION SWITCH IS DEFECTIVE AND WILL NOT HOLD THE KEY. SEEMS TO HAVE BEEN RECALLED ON OTHER YEARS.

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VAN HAS TO BE PUT OUT OF GEAR TO START, WALKED OUTSIDE A FEW TIMES AND AUTO DOORS OPEN RANDOM LIGHTS ARE POPPING UP ON THE CONSOLE FOR NO REASON THEN GOING AWAY. STARTED ROUGHLY 2.5 MONTHS AGO.

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INTERMITTENT ISUES WITH NOT STARTING WHEN THE KEY IS TURNED OR THE REMOTE START IS PRESSED ON THE KEY FOB. THERE IS A CLICK THAT CAM BE HERD BUT ENGINE DOES NOT TURN OVER,AFTER SEVERAL ATTEMPTS IT WILL EVENTUALLY START. NOT SURE IT IS A SAFETY ISSUE BUT MORE OF AN INNOCENCE AND INCONVENIENCE. WITH ALL I HAVE READ ABOUT THIS ISSUE IT WOULD SEEM THAT CHRYSLER CORP. WOULD HAVE A FIX FOR IT BY NOW. THE VAN WAS USUALLY PARKED IN MY DRIVEWAY, SOMETIMES OVER NIGHT OTHER TIMES AFTER DRIVING IT TO THE STORE AND BACK, THEN TRYING TO GO SOMEPLACE ELSE LIKE A DR.APT. SOMETIMES IT SAT ONLY A FEW MINUETS OTHER TIMES AFTER AN HOUR OR SO. IT HAS A NEW BATTERY AND IS IN GOOD CONDITION WITH NO CORROSION ON EITHER POST.

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FROM WHAT I'VE RESEARCHED MY PROBLEM IS WITH THE TIPM. SEVERAL MONTHS AGO I STARTED HAVING PROBLEMS WITH STARTING THE VEHICLE. PUSH TO START NOR KEY WOULD START THE VEHICLE AFTER SEVERAL ATTEMPTS. THEN ALL OF A SUDDEN IT WOULD START. DEALER FOUND NO CODES TO DIAGNOSE AND CLAIMED THEY COULD NOT REPRODUCE IT. DEALER FLASHED SOMETHING BUT DID NOT MAKE A DIFFERENCE. A MONTH AGO, THE CAR STOPPED ON A MAJOR HIGHWAY, I WAS FORTUNATE TO BE ABLE TO MAKE IT TO THE SHOULDER. HAD IT TOWED. DIAGNOSED AS FUEL PUMP GETTING NO POWER. THEY REPLACED THE FUEL PUMP. STILL HAVING INTERMITTENT ISSUES WITH STARTING. NOW, WITH NO WARNING THE VEHICLE JUSTS SHUTS DOWN COMPLETELY AS IF NO POWER. RADIO, EVERYTHING GOES DEAD FOR A FEWS SECONDS. THEN RADIO, LIGHTS COME ON WITH NO INTERVENTION. CAR CRANKED UP BOTH TIMES. HAS DONE THIS TWICE IN THE LAST TWO WEEKS. SOMEONE WILL GET HURT OR GOD FORBID, KILLED IF CHRYSLER DOES NOT STOP LYING AND TAKE CARE OF THIS DEFECT. CONSUMER'S SHOULD NOT BE FORCED TO PAY TO REPLACE THIS PART.

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THE CAR FAILS. THE ENGINE CUTS OFF. DEALER SAID IT WAS A FAULTY COMPUTER. THE SAME AS THE JEEP THAT WAS RECALLED ALREADY. THIS FAILURE CREATES A MAJOR SAFETY ISSUE

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I WAS DRIVING AND THE ENGINE SHUTS OFF THEN I STOPPED AND TTY TO RESTARTED AND FAIL. IT HAS THE FUEL TANK ALMOST FULL, THE STARTER WAS CLINKING BUT IT WAS NOT RUNNING.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 45 MPH, THERE WAS AN ABNORMAL PULSATION IN THE STEERING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL NOISE EMITTING FROM THE FRONT AND REAR BRAKING SYSTEM. THE CONTACT STATED THAT THE FRONT AND REAR BRAKES WERE SERVICED FIVE TO SIX TIMES; HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED FROM A TRAFFIC LIGHT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

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THIS VEHICLE IS A DANGER TO FAMILIES DRIVING. THE VAN JUST LOOSES POWER WHILE ON FREEWAY DUE TO ITS ELECTRICAL MALFUNCTIONS. TOTALLY INTEGRATED POWER MODULE FAILURE IS SO DANGEROUS AND SHOULD BE TAKEN CARE. MY VAN DIED WHILE I WAS DRIVING ON THE HIGHWAY AND IF MY CHILDREN WERE IN THE VAN AT THE TIME I WOULD HAVE BEEN EVEN MORE PANICKED! I WAS DRIVING HOME AFTER HAVING MY BATTERY CHECK PER LIGHT HAD CAME ON, BATTERY TESTED GOOD, AND LIGHT WENT BACK OFF. WHILE I WAS ON MY WAY BACK HOME THE BATTERY LIGHT CAME ON AGAIN AND THEN OTHER LIGHTS STARTED FLASHING ON AND THE VEH BECAME VERY UNSTABLE. I TOOK THE FIRST EXIT AND THE VEH DIED. I HAD IT TOWED TO A SHOP THAT TESTED THE ALTERNATOR THEN PCM AND SAID IT IS STILL NOT HOLDING A CHARGE. THE VAN IS ON IT'S WAY TO THE DEALER. THIS IS NOT ACCEPTABLE QUALITY OR SAFETY FOR ANY MINIVAN INTENDED TO CARRY CHILDREN. PARENTS PURCHASE THESE VEHICLES FOR SIZE AND SAFETY!

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TRAILING ARM ON RIGHT REAR PASSENGER SIDE OF THE VAN SNAPPED, WHIE 'I WAS DRIVING ON A CITY STREET CLOSE TO MY HOME. THE REAR OF THE VAN STARTED TO SHAKE VIOLENTLY I WAS ABLE TO BRING THE VEHICLE UNDER CONTROL AND STOP. I THEN PROCEEDED CAUTIOUSLY TO RETURN TO MY HOME. MY HUSBAND REMOVED THE RIGHT REAR TIRE WHERE WE SAW THE TRAILING ARM SNAPPED IN HALF.

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VAN WOULD NOT START FROM IT'S PARKING PLACE AT A CAR WASH. MESSAGE CAME UP "ACCESSORY OR IGNITION ON". I HAD IT TOWED TO AN AUTO REPAIR SHOP. DIAGNOSED AS FAILURE OF THE TIPM (TOTAL INTEGRATED POWER MODULE). THIS SHUT DOWN ALL POWER TO THE VEHICLE INCLUDING FUEL PUMP, COMPUTER, STEERING, ENGINE, AND WHATEVER ELSE. GOOD THING IT WAS PARKED WHEN IT FAILED, FOR HAD I BEEN DRIVING I WOULD NOT HAVE HAD ANY CONTROL OF THE VEHICLE, ACCORDING TO THE MECHANIC.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN ATTEMPTING TO OPEN THE REAR DRIVER SIDE SLIDING DOOR WITH THE FOB, IT FAILED TO FUNCTION. THE CONTACT ATTEMPTED MANUALLY BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

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CAR POWERED OFF WHILE DRIVING 3 DIFFRENT TIMES TODAY. VAN LOST ALL POWER. STARTED RIGHT UP AFTER.

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MY VEHICLE KEEPS TURNING OVER WHEN I GO TO TURN IT ON. IT'S GETTING TO THE POINT THAT I'M GETTING STUCK AT WORK AND OTHER PEOPLE'S HOUSES BECAUSE I CAN'T START MY VEHICLE. THIS IS TAKING PLACE 9 OUT OF 10 TIMES I'M TRYING TO GET START MY CAR. IT'S BEEN GETTING WORSE OVER THE COURSE OF THE LAST TWO WEEKS.

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I USED THE BUTTON ON MY KEY FOB TO OPEN THE POWER LIFT GATE. ONCE THE DOOR WAS OPEN ENOUGH I STARTED TO PLACE TWO ITEMS N THE REAR OF THE MINIVAN. RATHER THAN STOPPING AT THE TOP WHEN OPEN, THE DOOR STUTTERED A MOMENT AT THE FULLY OPEN POSITION AND THEN SLAMMED FORCIBLY SHUT ON MY HEAD. THE BLOW NEARLY KNOCKED ME OUT. I WAS NOT ABLE TO MANUALLY OPEN THE DOOR. EACH ATTEMPT TO OPEN THE DOOR WITH THE KEY FOB HAD THE SAME TYPE OF RESULT. THE DOOR WOULD REACH THE TOP, STUTTER AND THEN FORCIBLY SLAM SHUT. I AM GLAD IT WAS ME AND NOT MY WIFE OR DAUGHTER. I DID NOT SEEK MEDICAL ATTENTION, BUT DID EXPERIENCE DIZZINESS FOR SEVERAL HOURS AFTERWARDS.

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