What 292 owners told NHTSA about the 2024 Tesla Model Y

I was driving at a speed of 60 miles per hour in rainy weather when the car’s emergency braking system suddenly activated. At the same time, the steering wheel locked due to the braking, and I completely lost control of the vehicle. The car spun multiple times before crashing into the center divider of the highway and finally coming to a stop. This was an extremely dangerous incident from a safety perspective. This was the first time such a braking malfunction occurred. The incident has not yet been investigated by the insurance company, and no warning or notification was displayed by the vehicle at any point.

NHTSA ODI 11667530

The contact owned a 2024 Tesla Model Y. The contact's daughter was driving at approximately 30 MPH when the vehicle had independently accelerated. The contact said that her daughter drove through an intersection and crashed into another vehicle. The contact's vehicle crashed into the other vehicle's driver's left front door. The contact stated that her vehicle's front end was crushed, and the other vehicle's driver's side door, driver's side rear wheel, and tailgate were damaged. The contact stated that both vehicles had to be towed. The contact stated that the air bags had deployed in her vehicle. The contact stated she drove her daughter to the hospital. The daughter only had pain in her neck and shoulders; there were no cuts or abrasions. The police arrived and issued an incident report. The vehicle was towed to an impound lot, and the contact was advised by her insurance provider that the vehicle was a total loss. The manufacturer was not informed of the failure. The failure mileage was 16,011.

NHTSA ODI 11666241

The contact owned a 2024 Tesla Model Y. The contact stated that it was raining while driving on the highway at 45 MPH when the vehicle began to hydroplane, no warning lights were illuminated, The contact attempted to slow down their vehicle however upon depressing the brake pedal the vehicle would not stop, and the vehicle immediatley spun around 2 times before crashing into a concrete barrier with the rear and front end of their vehicle. No property damage was reported, and the vehicle came to a stop upon impact. The airbags did not deploy. The vehicle did not need to be towed. The hazard warning light was illuminated, and warning messages were displayed stating that cameras had been damaged. A police report was not filed. The vehicle was driven back to the contacts residence, and from there, towed to a local Tesla dealer where the vehicle was diagnosed and it was declared a total loss. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000.

NHTSA ODI 11665868

I am writing to formally raise a complaint regarding a serious malfunction that occurred in my Tesla Model Y (2024) following a recent software update pushed by Tesla. A couple of days ago, my vehicle received a new over-the-air software update. After installation, my car began displaying two error messages, and key safety features, including detection of nearby vehicles and warning systems, ceased functioning. This creates a significant safety risk when driving, as the car no longer alerts me to surrounding traffic or visualizes other vehicles on screen. Upon contacting Tesla customer service, I was instructed to schedule a service appointment, which I did for May 21, 2025, at 2:15 PM. During the appointment, the Tesla service advisor confirmed that the issue began only after the software update. However, I was told I would need to pay $3,000 out-of-pocket to repair the issue because my car is no longer under warranty. I raised the point that the malfunction was caused directly by Tesla’s software update. Despite this, I was informed that Tesla refuses to repair it at their cost, even after acknowledging the connection between the update and the malfunction. Moreover, the technician informed me that this issue could escalate and create safety hazards in 4–6 months, yet no resolution or recall has been offered. Given the acknowledgment that: The problem was introduced by Tesla's software, The malfunction affects critical safety systems, and There is imminent risk to safety, I believe Tesla should bear responsibility for the repair and ensure the vehicle is safe to operate. This situation warrants urgent attention, both from a consumer protection and vehicle safety standpoint. I request that Tesla take full accountability and cover the repair costs immediately, or offer a rollback/fix to the software that caused the issue. Otherwise, I will be escalating this matter to the National Highway Traffic Safety Administration (NHTSA) and consumer protection agencie

NHTSA ODI 11662467

The vehicle was operating in Autopilot mode as it approached a right turn but was in the incorrect lane. The vehicle accelerated in an apparent attempt to merge into the correct lane and initiate the turn, but it approached the turn at an unsafe speed. I pressed the brake pedal, which disengaged Autopilot as expected, but the vehicle failed to slow down or stop. I attempted to manually complete the turn, but although I turned the steering wheel, the wheels did not respond. The vehicle continued forward at speed, struck a curb on the opposite side of the road, and then collided with a parked vehicle. The impact with the parked vehicle ultimately brought the car to a stop. Multiple error messages briefly appeared on the screen during the incident before disappearing.

NHTSA ODI 11662233

Unintented Accelaration May 15th, 2025 - at about 2 pm the car was being parked in a small local shopping area parking lot by my wife. as she was pulling into the lot, the car suddenly accelarated and surged forward and she had to slam on the brakes to avoid any collision and getting out of control. after about 30 minutes, as she was pulling out of the parking in reverse, a similar experience, the car accelerated/surged backwards and she again had to slam the brakes to avoid any collision with other cars. this time, she also felt a loud thud under the rear portion of the car, no damage noticed. have sent a note to tesla service for it to be evaluated

NHTSA ODI 11661750

The automatic rain-sensing wipers on my 2024 Tesla Model Y fail to activate during rain from delivery date, leaving the windshield uncleared and forcing manual activation. To be clear, this feature does not work at. This happens consistently and creates a significant safety hazard due to impaired visibility while driving. Tesla uses a camera-based system rather than a dedicated rain sensor, and despite service visits and software updates, the issue persists. I believe this presents an undue safety risk that should be investigated.

NHTSA ODI 11659346

The backup camera system is not available, no camera visibility on any of the cameras, no sensors detection, blinkers only lit for 2 seconds and after that they are turned off automatically. Vehicle is not safe to drive with the risk of system failure while driving.

NHTSA ODI 11657092

The contact owns a 2024 Model Y. The contact stated that while driving 30 MPH with the Full Self-Driving features activated, the vehicle failed to stop at the intersection when the light was red. The vehicle continued to accelerate through the red light. The driver was ticketed by the Police for the infraction. Additionally, while using the Full Self-Driving feature, the vehicle attempted to turn while at a light with a red arrow. The driver depressed the brake pedal to stop the vehicle. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 22,251.

NHTSA ODI 11651694

Vehicle hood latch censor . Around feb 25 2025 my car was parked in parking lot when i shift to d it showes hood latch need service i towed the car to service center . They replaced the censor by saying its a old bad censor . Now again my car parked in garage march 17 the same hood latch censor error . And it wont let you drive more than 15 mph . Even the hood is locked . If you check kn social media alot of people faced the same issue

NHTSA ODI 11649641

The vehicle comes with a software feature that automatically shifts the car into park "to prevent rollaway". It does it at random times when we are driving and has multiple times almost caused an accident because my vehicle will suddently stop when I am in the middle of a road or pulling out onto a busy road. The most recent incident was on March 11 2025, I was pulling out from a parking lot, taking a right onto a very busy road. The software unexpectedly shifted the vehicle to park, stopping it completely while I was halfway in the road, with other cars approaching me at 45-50mph. In a panic it was difficult to shift back into drive quickly, and nearly caused an accident that could have been fatal. I called the manufacturer and was uanble to get through to an agent, so I sent an email and have not yet received a response.

NHTSA ODI 11647937

The steering wheel is locking up. First while parked and attempting to leave. It does eventually unlock and appears to not have what i would refer to as power steering. While driving it appears to not have power steering and the steering periodically locks up which i would immediately brake a have to repeatedly yank hard on wheel until it unlocks at this point as of the moment of this writing the steering wheel is completely locks up and cannot be yank out of lock at all. I have a video of some incidents happening. One heading into on coming traffic another of the car driving up on a snow bank ( if the bank was not there the car would have ended up in a ditch ). There are caution indicators on the screen but none say stop do not drive. The first caution or warning indicator says stability control disabled drive with caution. Next indicator states traction control disabled drive with caution. Next indicator steering assist reduced steering may require increased effort. I find myself very lucky that no real damage injury or death occurred it was that dangerous on my over an hour drive. When the steering locked up in the parking lot i did contact tesla and initially everything was fine but locked up again in parking lot. I contacted them a second time with the wheel unlocking at the but no one said dont drive nor did any indicators state that actually indicated i could drive but with caution. I believe that if i were on a busy highway things would have been much worse. I was lucky. There was no indication of a totally locked steering wheel in there diagnostics indicators also nothing stating do not drive. Actually quite the opposite. I can provide driving video upon request. There were other warning indicators i have some recorded. None of the indicators stated a totally locked steering steering wheel lock up and nothing indicating do not drive. I would welcome your agency to come inspect this. It is a total danger to society.

NHTSA ODI 11647215

After update 2024.38.2 they introduced a "Active Curve Assist" which can't be disabled while using the cruise control. This has caused the car to excessively brake (70mph to 45mph), a couple times while a vehicle is following resulting in a near rear end collision and has created dangerous situations

NHTSA ODI 11646734

Incident Details: Date & Time: [XXX] Driver: My spouse, Purpose of Trip: Personal (heading to a nearby soccer park) Location: [XXX] Weather & Road Conditions: Clear weather, dry roads, normal traffic conditions Driver Safety: The driver was wearing a seatbelt at the time of the incident Incident Description: My spouse was driving to the nearby soccer park with the vehicle in FSD mode. Upon approaching a railway crossing, the signal was green, indicating it was safe to proceed. However, instead of maintaining a controlled speed, the car suddenly accelerated while attempting to cross. Before my spouse could take control, the vehicle struck the boom barrier, which was either lowering or had already lowered at that moment. The incident happened so suddenly that she did not have enough time to react and override the system. Fortunately, no injuries occurred, but the vehicle sustained damage to the front bumper, windshield, and frame. The unexpected behavior of FSD at a railway crossing raises serious safety concerns regarding its decision-making. Safety Concerns: I have been a long-time appreciative user of FSD, but this incident has shaken my confidence in the system. I now fear using FSD. Given the serious nature of this incident, I request an urgent review and response regarding my concerns, as well as coverage for the necessary repairs. Request for Investigation & Cost Coverage: Access to Vehicle Logs: I request access to the vehicle's telemetry and camera recordings to determine why this happened. FSD System Review: Please investigate whether this was an FSD-related miscalculation and what corrective actions are necessary. Cost of Repairs: As this incident was caused by an unexpected FSD action, I request Tesla to cover the repair costs for the vehicle and any associated damages. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11646199

The contact owns a 2024 Tesla Model Y. The contact stated that as he was driving forward at approximately 5 MPH after having stopped for a traffic signal his vehicle was crashed into the driver's right front fender by another vehicle. The contact stated the vehicle's front collision sensor did not detect the other vehicle. The contact stated that the driver's side front fender and the hood on his vehicle had to be replaced. The contact was not sure about the damage to the other vehicle, but there were no injuries. The police arrived on scene and wrote a report but he was not given the report number. The vehicle was towed to a local dealer and the body damage was repaired, however, the failure of the front collision avoidance sensor was not diagnosed. The contact stated that the failure reoccurred. The contact was driving at approximately 35 MPH at night when he crashed into the rear of a vehicle that was double parked on the street. The contact stated that the parked vehicle was in a poorly illuminated section of the street. The contact stated that his forward collision avoidance sensor had failed to engage and had not stopped his vehicle. The contact stated that the police were on the scene and had not issued a report. The contact had the vehicle towed to a local body shop, where the damage to the front bumper, grill, and headlights was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.

NHTSA ODI 11644721

The contact owns a 2024 Tesla Model Y. The contact stated while parking the vehicle in front of the garage at the residence, the contact removed her foot from the accelerator pedal and the vehicle accelerated independently and crashed into the garage door. The contact stated that the garage door was damaged. The contact called the Insurance company to report the failure and emailed pictures of the crash. No warning light was illuminated. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 13,133.

NHTSA ODI 11644496

The seat belt buckle on the driver's seat failed to latch. After several attempts, it appeared to latch but did not make a clicking sound. The driver is unsure whether the seat belt is functioning properly. This is a new car, less than 5 months old.

NHTSA ODI 11640593

I was driving on a three-lane highway (I-495) using the adaptive cruise control (autosteer) when I suddenly noticed the car to my right dangerously veering toward my vehicle. In an attempt to change lanes to the left, my car wildly overcorrected to the left, nearly sending me into the highway median, followed by another overcorrection to the right. The steering wheel felt almost uncontrollable. Luckily no collision.

NHTSA ODI 11640597

When using FSD, I've noticed that on occasion at a red light, the car will start moving, albeit very slowly, a fraction of a second before the light turns green. I've assumed the car was watching the traffic lights from the other direction using its cameras. So on the [XXX] when this happened, and the car started moving I let it go thinking the light was about to turn green. But I was shocked that the car drove through the red light. Admittedly there were red lights in all directions. I know I'm supposed to be keeping control but it was so shocking that by the time I reacted the car was already in the intersection so I let it go. I downloaded a recording of it. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11639807

The contact called concerning the owner of a 2024 Tesla Model Y. The contact stated while idle at a red light in her vehicle, the 2024 Tesla Model Y rear-ended her vehicle. When speaking with the owner of the vehicle it was informed that the Tesla was on autopilot causing the crash. The owner stated that they could not feel when the impact occurred. No air bags deployed. The contact's vehicle was damaged near the license. The contact stated she sustained a soar neck but medical attention was not sought. The owner of the Tesla did not sustain any injuries that were known. A police report was not filed. The contact was unsure if the dealer was contacted or if the vehicle was repaired. The contact was unsure if the manufacturer was informed. The failure mileage was unknown.

NHTSA ODI 11639355

Tire size 255/40R20 Tires are chunking please see attached pictures. Numerous other owners with the same issues through online search.

NHTSA ODI 11638798

I continue to get completely FALSE forward collision warnings. Part of this is because my front camera housing keeps fogging up and over the past 529 weeks I’ve gotten a half dozen false FCWs. When these faulty alerts occur, a loud audible beeping is heard and red alerts are displayed on the screen. These faulty alerts are dangerous distractions, causing panic, fear, and uncertainty in the driver, causing them to take their attention off of the road while they assess what just occurred. This is a critical flaw in the functionality of Tesla vehicles that the company has refused to address. This also makes me insurance rate spike way higher and I’m getting charged extra for this.

NHTSA ODI 11637403

SUDDEN ACCELERATION, I WAS DRIVING IN MY OWN DRIVEWAY AND A MODEST SPEED T15 MPH I HAVE A CIRCULAR DRIVEWAY AND I WAS ASCENDING UP THE CIRCLE WHEN THE CAR SUDDENLY ACCELERATED WITHOUT MY ACTION. i TOOK MYI FOOT OFF THE ACCELERATOR AND HIT THE BREAK BUT THE CAR DID NOT STOP OR SLOW DOWN. IT CONTINUED UP MY DRIVEWAY ON MY LAWN AND ACCROSS MY LAWN THROUGH A FENCE AND I WOUND UP IN MY NEIGHBORS LOT WITH CONSIDERABLE DAMAGE. I WAS SHAKEN BUT DID NOT SEEK MEDICAL ATTENTION AT THE TIME. MY NEIGHBOR AND MY WIFE ASSISTED. THE CAR WAS TOWED TO TESLA CONTRACTOR BODY SHOP -RECON. WHERE IT IS NOW. I HAVE REQUESTED THAT TESLA EVALUATE AND REPAIR THE CAR BEFORE I DRIVE IT AGAIN AND PICK IT UP FROM THE BODY SHOP. I NOTIFIED THE BODY SHOPP(TONI MCCARTHY) AND TESLA SERVICE(RADCLIFFE SERVICE PERSON WORKS FOR DON HADDON SERVICE MANAGER) .SO FAR NOTHING HAS HAPPENED . TESLA ASKED ME TO SEND A PHOTO OF THE ACCELERATOR BUT SINCE THE CAR IS STILL IN THEIR AUTHORIZED BODY SHOP, I AM UNABLE TO DO IT. i AM AFRAID TO DRIVE THE CAR AND ASKED THEM TO TOW IT FROM THE BODY SHOP TO THE ROCKVILLE TESLA DEALER BUT THEY SEEM RELUCTANT TO DO THIS. MY WIFE HAD A SEPARATE PRIOR EXPERIENCE WITH SUDDEN ACCELERATION .N HOPING FOR NHTSA INTERVENTION

NHTSA ODI 11637163

Tesla has told me the AP4 computer has failed in my car which has resulted in them having to replace it. I had this issue start on 1/12, and I scheduled the earliest appointment available for 1/30. They did not offer me a rental or any assistance during this time, and I need my vehicle to commute to work and conduct other essential activities. It has just over 1,000 miles on it and is ~3 months old now. This issue impacts: backup camera, emergency braking, blind spot detection, lane keep/centering, assisting with parking, automatic high beams and wipers, cruise control/ adaptive cruise control, Vehicles built in GPS to be stuck at one location every time, has made my touchscreen not automatically brighten or dim, my auto dimming mirrors be too dim in most driving conditions, constantly fail to install system improvements and safety updates, and because my vehicle keeps trying to do this, it has caused increased battery drain as well. This has increased the safety risk of my vehicle tremendously, and i have received no reparations for it.

NHTSA ODI 11635717

None of the cameras work in the Tesla. Unable to use any safety features. No reverse camera. Any adaptive cruise control, safety features are all disabled. Two months to get it repaired and serviced.

NHTSA ODI 11635380