What 292 owners told NHTSA about the 2024 Tesla Model Y

Component or system that failed: The GPS navigation system and cellular connectivity module in my 2024 Tesla Model Y (VIN: [XXX] ) have intermittently lost signal and become completely nonfunctional multiple times over the past month. Tesla's service documentation indicates this affects the vehicle's connectivity hardware or managing software. The vehicle is available for inspection upon request. Safety risk: Loss of GPS navigation while driving creates a safety hazard when traveling unfamiliar routes, in low-visibility conditions, or during emergencies. Loss of cellular connectivity simultaneously disables Tesla's roadside assistance and the vehicle's calling capability. The vehicle acknowledges this risk by displaying a yellow caution alert reading "Poor GPS location accuracy — Additional attention may be required" on the primary touchscreen while in motion, with no advance warning before the failure occurs. Reproduced or confirmed by a dealer or service center: Yes. On May 22, 2026, Tesla Service Columbia-Two Notch Rd, 6301 Two Notch Road, Columbia, SC 29223, confirmed this as a known issue. The service advisor stated Tesla is aware of the defect but has no repair available and instructed me to submit in-car bug reports each time it occurs. Inspected by manufacturer or others: Yes, by Tesla's service center on May 22, 2026. No independent, police, or insurance inspection has been performed. Warning lamps or prior symptoms: A yellow triangle caution icon with the message "Poor GPS location accuracy — Additional attention may be required" appears on the primary touchscreen during each failure, but only after GPS has already degraded — no advance warning is given. This has occurred four times since April 2026, with each event lasting between 15 seconds and over one minute. UNKNOWN as to specific trigger conditions. Photographic documentation has been retained. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11739558

On December 2, 2025, my Tesla was charging in the garage of my residence in [XXX] , when a fire appears to have originated in or around the vehicle area. Before the fire, I smelled smoke/burning and also heard popping sounds. The fire spread rapidly and resulted in the destruction of my home, creating an immediate and severe risk to the safety of all occupants and anyone nearby. This incident exposed those present to danger from flames, smoke inhalation, toxic fumes, and structural collapse, and it caused emergency evacuation and displacement. The fire department identified the garage or vehicle area as the origin. The exact component or system that failed is unknown at this time, but the circumstances indicate a possible failure involving the vehicle, charging system, battery system, or related electrical components. I am not aware of any prior battery, charging, or electrical warning messages before the incident. Emergency responders and insurance representatives were involved after the fire. I previously attempted to notify Tesla of this incident, but I did not receive a response. Because this event involved a catastrophic fire and total residential loss, I believe it should be reviewed as a serious vehicle safety matter and that all relevant vehicle data, charging data, components, and related evidence should be preserved for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11728946

The contact owns a 2024 Tesla Model Y. The contact stated that while driving at 22 MPH in full self-driving mode, the vehicle inadvertently crashed into the rear driver's side of a parked vehicle on the shoulder lane. No warning light was illuminated. The other vehicle was unoccupied. The contact's front passenger side sustained damage. The contact stated that the automatic emergency braking system activated moments before the crash, but it was too late to prevent the collision. The air bags did not deploy. The contact suffered from cervical strain and rib contusion and received medical attention for the injuries. A police report was filed. The vehicle was towed to a body shop and was not deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.

NHTSA ODI 11723291

Driver side front window auto rolled back up after pressing the button to once to roll it down. This happened while driving while the right hand was on the steering wheel. The left hand got caught inbetween the window glass and the window frame as it auto rolled back up on its own. It caused bleeding and pain to the left hand.

NHTSA ODI 11719238

Tesla Model Y 99,000 km It is known issue with many driver of same model and milage that Wire Harness connected to Oil pump gets hot and damage. This can also cause fire. Many people have been complaining about similar issue on Facebook group.

NHTSA ODI 11715422

Vehicle experienced PCS (Power Conversion System/DC-DC converter) failure, rendering it completely undrivable—no 12V power, cannot charge or start. PCS is physically integrated inside high-voltage battery pack per service manuals. High-voltage battery warranty active (8yr/120k miles). Tesla service denies coverage citing "associated component" in vague emails—provided only general warranty table, no specific exclusion language despite repeated requests for exact quote/formal written denial. Escalated to managers: Offered "view-only" internal service bulletin on screen at meeting—no print/copy/photo allowed. Explicitly refused formal written denial letter.

NHTSA ODI 11712254

Center console USB component part#1522264-00-B, available for inspection. USB-C charging port that had been plugged in for more than a year, started smoking and wire melted while vehicle was parked. If this would have happened while my wife was on the highway on the way to work and smoke suddenly appeared, it would have cause her to be startled and degrade her ability on a busy highway. This would have most likely have created a traffic incident in Memphis on highway 240. I asked the dealer if there were any reports of defective part and I was told no. I brought the components in to show but the parts manager or service staff were not interested in the details or my concerns that smoke had been detected and that it melded the metal piece of USB-C charger to that TESLA part. I bought another replacement part from TESLA, but I am not utilizing the charging port for fear of smoke/fire. There were no warning lights or indication prior to the day of event where my wife observed burnt plastics and visible smoke. On November 26th called me in a panic that the car was smoking. She went out to our vehicle during her break and she smelt burnt plastic and observed smoke from the middle console. Shortly after she called me at my work, and after making sense of what she was telling me, I told her to unplug the USB-C but the parts manager melted of and the metal piece was stuck in the charging port. I left my work and after 30 minutes got to the vehicle, the burnt plastic was still evident but smoke no longer visible. I detached the panel with the part unplugged from power source, thank you YouTube for the DIY video. Pictures will be included with this report, but format doesn’t allow for video upload. Video will be provided upon request.

NHTSA ODI 11708194

The contact owns a 2024 Tesla Model Y. The contact stated that while driving at various speeds, the TPMS displayed that the PSI of the tires was low. Additionally, a notification advising that the vehicle was experiencing low voltage and drainage and would shut down was displayed. The contact called towing services. The contact stated that the towing agent who assisted in towing the vehicle informed the contact that the tires were losing air, and the front passenger's side tire or wheel was defective. The vehicle was towed to a Tesla Service Center, where the power converter system(PCS) was corrected. Additionally, the technician informed the contact that the passenger's side tire was leaking air due to a rim defect, but the vehicle was not repaired, and the contact was advised to pick up the vehicle. The contact stated that the vehicle could not be driven at 20 MPH due to the failure. The contact had not retrieved the vehicle from the Service Center. The contact related the failure to NHTSA Campaign Number: 24V935000 (Tires), but the Tesla Service Center informed the contact that the recall repair was completed. The contact stated that NHTSA Campaign Numbers: 24V554000 (Latches/Locks/Linkages, Electrical System) and 24V935000 (Tires) were marked as complete on the Manufacturer's website; however, the NHTSA VIN tool displayed that the recalls were incomplete. Additionally, the contact stated that the driver's seat was not adjustable. The contact stated that while attempting to move the seat higher and forward, the seat turned inward towards the right. The vehicle was not repaired. The failure mileage was approximately 100,000.

NHTSA ODI 11706075

I’m reaching out to document and summarize an incident that occurred in Sanford, Florida, and to ask for the appropriate next steps and any documentation you may need from me. Incident summary (Sanford, FL – Appaloosa Court – Dec 2, 2025): In the early morning on Tuesday, December 2, 2025 (around 5:00–5:15 a.m.), a fire occurred at a residence located on [XXX] . A Tesla located in the garage was reported as being involved, and the fire spread to the garage that totaled the house The vehicle was reportedly charging in the garage when smoke/fire was noticed. Emergency responders (Sanford Fire Department and Sanford Police) responded to the scene. The incident resulted in property damage and at least one injury reported as non-life-threatening (per local reporting). Fire forensics stated that the fire started and caused by the TESLA around the charging plug area by the rear left passenger door. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11705857

While the car was in operation a message popped up with flashing red light and said drive unit issue car powering down. It went into neutral. Turns out the inverter and rear drive unit had to be replaced

NHTSA ODI 11701083

The contact owns a 2024 Tesla Model Y. The contact stated that while the vehicle was making a right turn out of the parking lot in Full Self-Driving mode at approximately 2-3 MPH, it continued to turn to the right and crashed into a nearby parked vehicle. The air bags did not deploy. There were no injuries or medical attention needed. A police report was not filed. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,000.

NHTSA ODI 11697194

On [XXX] at ([XXX]]) my Tesla Model Y (VIN: [XXX] ) was **parked in Park/Hold mode** in the [XXX] The **GPS navigation was set to an address in the center of the park**. the address on the address log of the car navigation system. The **TESLA GPS navigation destination was set to a point marked in the middle of the park** (not a parking spot or road). **Without any driver input** (no accelerator pedal pressed, no hands on wheel), the vehicle **suddenly shifted into Drive, jumped the curb, and accelerated approximately more than 30 feet] into the park grass**. This caused **damage to wheels, and all the passenger side of the vehicle to impact with a large rock placed in the park **Zero pedal input** — confirmed by driver and will be verified in Tesla server logs. No injuries. No other vehicles involved. **Root cause**: **Full Self-Driving (FSD) software / navigation system** incorrectly engaged **Lane Keeping Assistance** while parked, triggering **unintended acceleration** via **Speed Control** logic. The car was on software update and suddenly disappeared. The car **autonomously drove itself** toward the GPS point **from a complete stop**. Police report filed to LAPD (Case #[XXX]). Tesla Vehicle Data Report requested. **Request NHTSA investigation** into **FSD navigation-induced unintended acceleration from Park**. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11697079

The contact owns a 2024 Tesla Model Y. The contact stated that the battery was losing charge abnormally quickly. The contact needed to charge the battery every 2-3 days instead of every 5-6 days. There were no warning lights illuminated. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

NHTSA ODI 11696816

I am writing to formally report a serious malfunction involving my Tesla vehicle. On my 2024 Tesla model y.I experienced an unexpected accelerator malfunction that caused the vehicle to surge forward uncontrollably. The incident occurred at approximately As I attempted to dive in slowly, the accelerator suddenly malfunctioned and my car creeped in slowly and rapidly increased power without my intention. Despite immediate attempts to brake and regain control, the vehicle continued to accelerate and subsequently collided with a gate, resulting in significant front-end damage. I firmly believe this was due to a mechanical or electronic failure in the vehicle’s accelerator or related control systems. The malfunction posed a serious safety hazard and could have resulted in injuries, and this has affected me mentally. I am requesting a full investigation into this malfunction, including an inspection of the vehicle’s electronic logs, sensors, and accelerator system to determine the cause of this unintended acceleration. I would appreciate your prompt response and guidance on the next steps to resolve this matter, including vehicle inspection, repair, and coverage options.

NHTSA ODI 11694996

The contact owns a 2024 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the front driver’s side seat failed to adjust to the intended position while the digital screen was in use. No warning light was illuminated. In addition, the contact stated that when the manual front driver’s side seat control pad was in use, the manual front seat control pad felt fragile and moved the front driver’s side seat forward into the steering wheel. The vehicle was taken to a local dealer, and the front driver’s side seat control pad was replaced. The manufacturer was contacted; however, no assistance was provided. The failure mileage was approximately 8,790.

NHTSA ODI 11691875

The screen continues to not turn on with my Model Y. This is making it a dangerous situation with backing out of my house and while I’m at the store. Additionally, I can’t tell the speed I’m going or if there are any problems with the car while driving. I’ve gone back to Tesla multiple times and they have not figured out what is going on

NHTSA ODI 11688641

The contact owned a 2024 Tesla Model Y. The contact's daughter was driving at approximately 30 MPH when the vehicle had independently accelerated. The contact said that her daughter drove through an intersection and crashed into another vehicle. The contact's vehicle crashed into the other vehicle's driver's left front door. The contact stated that her vehicle's front end was crushed, and the other vehicle's driver's side door, driver's side rear wheel, and tailgate were damaged. The contact stated that both vehicles had to be towed. The contact stated that the air bags had deployed in her vehicle. The contact stated she drove her daughter to the hospital. The daughter only had pain in her neck and shoulders; there were no cuts or abrasions. The police arrived and issued an incident report. The vehicle was towed to an impound lot, and the contact was advised by her insurance provider that the vehicle was a total loss. The manufacturer was not informed of the failure. The failure mileage was 16,011.

NHTSA ODI 11666241

I am writing to formally raise a complaint regarding a serious malfunction that occurred in my Tesla Model Y (2024) following a recent software update pushed by Tesla. A couple of days ago, my vehicle received a new over-the-air software update. After installation, my car began displaying two error messages, and key safety features, including detection of nearby vehicles and warning systems, ceased functioning. This creates a significant safety risk when driving, as the car no longer alerts me to surrounding traffic or visualizes other vehicles on screen. Upon contacting Tesla customer service, I was instructed to schedule a service appointment, which I did for May 21, 2025, at 2:15 PM. During the appointment, the Tesla service advisor confirmed that the issue began only after the software update. However, I was told I would need to pay $3,000 out-of-pocket to repair the issue because my car is no longer under warranty. I raised the point that the malfunction was caused directly by Tesla’s software update. Despite this, I was informed that Tesla refuses to repair it at their cost, even after acknowledging the connection between the update and the malfunction. Moreover, the technician informed me that this issue could escalate and create safety hazards in 4–6 months, yet no resolution or recall has been offered. Given the acknowledgment that: The problem was introduced by Tesla's software, The malfunction affects critical safety systems, and There is imminent risk to safety, I believe Tesla should bear responsibility for the repair and ensure the vehicle is safe to operate. This situation warrants urgent attention, both from a consumer protection and vehicle safety standpoint. I request that Tesla take full accountability and cover the repair costs immediately, or offer a rollback/fix to the software that caused the issue. Otherwise, I will be escalating this matter to the National Highway Traffic Safety Administration (NHTSA) and consumer protection agencie

NHTSA ODI 11662467

The contact owns a 2024 Model Y. The contact stated that while driving 30 MPH with the Full Self-Driving features activated, the vehicle failed to stop at the intersection when the light was red. The vehicle continued to accelerate through the red light. The driver was ticketed by the Police for the infraction. Additionally, while using the Full Self-Driving feature, the vehicle attempted to turn while at a light with a red arrow. The driver depressed the brake pedal to stop the vehicle. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 22,251.

NHTSA ODI 11651694

The computer suddenly failed on [XXX] due to a short circuit caused by a manufacturing defect in certain 2024-25 Model Y vehicles. This causes nearly all advanced functionality and safety features of the car to fail completely, including all cameras, parking assist, full self-driving, autopilot, autosteer, autopark, cruise control, lane keep, lane departure warning, blind spot monitoring, auto windshield wipers, map, GPS navigation and more. Also, the car does not sleep, resulting in excessive battery drain. The problem is widespread. It's this problem: [XXX] As a result the vehicle is significantly less safe to drive. Tesla continually delays service appointments due to unavailability of parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11635115

I WAS TOLD BY TESLA THAT A COMPUTER SYSTEM UPDATE INSTALLED BY TESLA BURNED OUT THE AP4 COMPUTER ON THE CAR. THIS AFFECTS ALL CAMERAS, NAVIGATION, AUTOMATIC LIGHTS AND MUCH MORE

NHTSA ODI 11634257

Here is my draft: Vehicle Information: • Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1.⁠Cruise Control (adaptive or otherwise) 2.⁠Forward Collision Warning 3.⁠Lane Departure Warning 4.⁠Lane Keeping Assistance 5.⁠Blind Spot Warning 6.⁠Parking Collision Warning 7.⁠Full Self-Driving and Auto Park features 8.⁠Cameras required for Autopilot functionality Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

NHTSA ODI 11632850

AP4 computer failure has led to navigation, cameras, blind spot monitoring, lane departure and other systems being inoperable. Tesla has stated they don’t have the parts to fix and have pushed out my service repair time twice already. Issue reported on December 4th, since then no time table for repair has been given. Tesla keeps stating the car is operable, leaving out the facts it’s dangerous to drive due to small rear windows and blind spots based on the cars design to work with operable cameras that give the drive clearer angles to view.

NHTSA ODI 11631749

All cameras are not working anymore including back up camera. Tesla acknowledged the issue and stated that the Computer needs to be replaced and a lot of cars have similar issues.

NHTSA ODI 11631337

Electrical short in AP4.1 computer. Renders the camera system inoperable. Unable to backup without cameras.

NHTSA ODI 11631501