What 292 owners told NHTSA about the 2024 Tesla Model Y

• FSD received a software update earlier this same morning. • While navigating a parking garage under FSD, the vehicle initiated an unprompted reverse maneuver. • The reversal happened with no warning and no meaningful time for driver intervention before impact. • The vehicle struck a structural beam, causing damage to the vehicle above the rear driver side door, as well as shattering and causing splintering of the roof glass.

NHTSA ODI 11744795

On XXX, at approximately 8:01:49 AM Eastern Time, my 2024 Tesla Model Y (VIN: [XXX]) was operating under Full Self-Driving (FSD) software version 14.3.3 when the system directed the vehicle into the outer wall of my residential garage without driver input. FSD was actively engaged at the time of the incident. The vehicle sustained significant damage to the front bumper fascia and wheel well trim. Additional damage includes a cracked front fog light/corner lens assembly with surrounding fascia stress, also caused by the same incident. The incident also caused paint transfer damage to the garage wall trim. I have preserved dashcam footage documenting the incident, which is consistent with FSD-directed vehicle behavior. I am referencing NHTSA Preliminary Evaluation PE25012 as this incident is consistent with the pattern of uninstructed FSD-directed maneuvers currently under federal investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11742365

When in reverse, the reverse camera disappears if the driver turns the air conditioner on. I was in reverse, pushed the air conditioner button, the camera disappeared and I hit a car behind me. There were also no warning sensors when I got close to the car. It seems to be a safety issue for the reverse camera to ever disappear while in reverse. I’ve had many other cars and while in reverse, you can still turn on the radio or the air conditioner without losing the reverse camera visibility. a child could easily be run over because of this

NHTSA ODI 11689423

There is a Tesla software defect. 1. I stepped into my Tesla Model Y. There was no vehicle in front of my driveway. A delivery van came to park in front of my driveway temporarily. It is a traffic violation according to the California Vehicle Code Section 22500(e). 2. I put my foot on the brake and put my car in the reverse gear. 3. Then I made an adjustment on the CONTROL screen. 4. I put my foot on the accelerator to continue to back up my car. The screen doesn't show the rear view anymore. This is a Tesla software defect that the screen should display the rear view as soon as I push the accelerator in this case.

NHTSA ODI 11676395

The backup camera system is not available, no camera visibility on any of the cameras, no sensors detection, blinkers only lit for 2 seconds and after that they are turned off automatically. Vehicle is not safe to drive with the risk of system failure while driving.

NHTSA ODI 11657092

Tesla has told me the AP4 computer has failed in my car which has resulted in them having to replace it. I had this issue start on 1/12, and I scheduled the earliest appointment available for 1/30. They did not offer me a rental or any assistance during this time, and I need my vehicle to commute to work and conduct other essential activities. It has just over 1,000 miles on it and is ~3 months old now. This issue impacts: backup camera, emergency braking, blind spot detection, lane keep/centering, assisting with parking, automatic high beams and wipers, cruise control/ adaptive cruise control, Vehicles built in GPS to be stuck at one location every time, has made my touchscreen not automatically brighten or dim, my auto dimming mirrors be too dim in most driving conditions, constantly fail to install system improvements and safety updates, and because my vehicle keeps trying to do this, it has caused increased battery drain as well. This has increased the safety risk of my vehicle tremendously, and i have received no reparations for it.

NHTSA ODI 11635717

None of the cameras work in the Tesla. Unable to use any safety features. No reverse camera. Any adaptive cruise control, safety features are all disabled. Two months to get it repaired and serviced.

NHTSA ODI 11635380

Back in late November 2024, Tesla pushed an Over-The-Air (OTA) update to my 2024 Tesla Model Y. Immediately after pushing this OTA, all of my car's cameras stopped working (INCLUDING my rear or "backup" camera). This is in violation of federal law as all new vehicles are required to have a backup camera. Additional safety-critical items were also impacted: the rear-view and both of the side mirrors remain tinted to the darkest level, reducing my visibility. The side mirrors are also tilted in the "downward" position, making lane changes incredibly difficult. Since the front-facing and side-facing cameras do not work the vehicle's forward and side collision detection systems are inoperable. The vehicle suffers from additional failures (GPS navigation, Maps, Autopilot, among many others). I have presented these issues to Tesla and they have continously pushed out my repair date. I have also asked for a loaner vehicle due to the failure of the car's safety systems (some of which are federally mandated!!). Tesla has ignored my pleas for a loaner vehicle and has also remained silent when I have repeatedly asked to return the vehicle under Washington State lemon laws. My safety and the safety of others have been put at grave risk due to the backup camera and collision detection cameras not working. Tesla has NOT inspected the vehicle as they continuously push my service date further out. No obvious warning lamps, messages, or other symptoms appear. The user doesn't know these federally-mandated safety features are inoperable until they put the car in "reverse" or attempt a lane change.

NHTSA ODI 11635242

Park assist error message when put car in reverse. No visualizations on display. Early collision not working. Several times (not in this instance) backup camera has been black and does not show an image. Sentry system error message. FSD offline. (may not be a safety issue but wanted to provide information as it would show other errors in the system affecting safety) I have a scheduled appointment with the service center in February.

NHTSA ODI 11635271

Tesla has told me the AP4 computer has failed in my car which has resulted in them having to replace it. I had this issue start right around [XXX]. I scheduled the soonest appointment available for 12/30 however Tesla contacted me and moved my appointment because they stated that the part was unavailable at this time and should be delivered by 01/9/25 but now it has been pushed back to 1/20/25. Not offering me a rental or anything on my brand new '24 Tesla. It has just over 1,000 miles on it and is ~3 months old now. This issue impacts: emergency braking, blind spot detection, lane keep/centering, assisting with parking, automatic high beams and wipers, cruise control/ adaptive cruise control, Vehicles built in GPS to be stuck at one location every time, has made my touchscreen not automatically brighten or dim, my auto dimming mirrors be too dim in most driving conditions, constantly fail to install system improvements and safety updates, and because my vehicle keeps trying to do this, it has caused increased battery drain as well. This has increased the safety risk of my vehicle tremendously... Tesla has not seemed to publicly acknowledge the issue yet either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11635018

According to Tesla the AI4 computer experienced an internal short circuit. This has rendered all cameras including backup camera, GPS, parking sensors, and automatic wipers inoperable. The visibility out of the vehicle is very poor to the rear without the backup camera. Parking without the rear camera and parking sensors is difficult. Not having physical controls for the wipers makes turning them on/off and changing speeds difficult, causing a lot of drivers distraction.

NHTSA ODI 11634139

Around Dec 16 all cameras in my 2024 Model Y Tesla stopped working and it has not worked since that date. This affects many systems, the most important of which is that I now have no rear backup camera. I believe vehicle manufacturers are required to have functioning back up cameras. I notified Tesla service on 12/16 and was told there was a known computer hardware problem which would cause my incident. Tesla service told me they were unable to obtain the needed computer replacement for a month at least. They informed me there was no safety risk, but I disagree since I don’t have a functioning back up camera, nor lane change camera assistance. Also the display panel is very dark and impossible to read most of the time, posing another safety concern. Why has Tesla not issued a public statement about this problem, and why has NHTSA not mandated a formal recall?

NHTSA ODI 11633379

The FSD feature for which we have paid in full to Tesla does not work. No cruise control and no Assisted Steering Control or Cruise Control works. As per their Service Department, AP4 Car Computer has internal short and camera can not communicate for above mentioned features.

NHTSA ODI 11633036

After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. None of cameras on my vehicle are now viewable. Due to the design of the vehicle, reversing without having a backup camera functional is a hazardous event. Also, the following safety-critical and driver-assist features have become non-functional: -Cruise Control (adaptive or otherwise) -Forward Collision Warning -Lane Departure Warning -Lane Keeping Assistance -Blind Spot Warning -Parking Collision Warning -Full Self-Driving and Auto Park features -Cameras required for Autopilot functionality -GPS system has failed, the vehicle’s Navigation system is inoperable. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Without a backup camera, the risk of causing injury to people or property is greatly increased. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

NHTSA ODI 11632966

Several malfunctions: all cameras including rear cameras were disabled, high beams would flash on and off continuously when in auto mode. Front Passenger safety restraint failure alert message that eventually turned off. The car continuously has a humming noise even after turned off. Navigation system was not operable.

NHTSA ODI 11632971

Here is my draft: Vehicle Information: • Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1.⁠Cruise Control (adaptive or otherwise) 2.⁠Forward Collision Warning 3.⁠Lane Departure Warning 4.⁠Lane Keeping Assistance 5.⁠Blind Spot Warning 6.⁠Parking Collision Warning 7.⁠Full Self-Driving and Auto Park features 8.⁠Cameras required for Autopilot functionality Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.

NHTSA ODI 11632850

All cameras stopped working. Blind spot detection not working. Blinkers stopped working. No parking assist. Auto wipers . Adas not working. Screen auto brightness not working. Clicking when letting off accelerator. We damaged our tire and rim due to this issue.

NHTSA ODI 11632555

The autopilot computer failed. This has rendered all safety systems and camera on the vehicle inactive, including the rear view camera, all forward and side cameras so no active safety systems are functioning. This includes crash avoidance, lane keeping, blind spot warning, cruise control, and rear camera during reverse, the vehicle is nearly impossible to reverse as the view is terrible with no cameras.

NHTSA ODI 11632341

Cameras stopped working which made all of the safety functions and GPS stop working as well.

NHTSA ODI 11632014

After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all safety systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1.Cruise Control (adaptive or otherwise) 2.Forward Collision Warning 3.Lane Departure Warning 4.Lane Keeping Assistance 5.Blind Spot Warning 6.Parking Collision Warning 7.Full Self-Driving and Auto Park features 8.Cameras required for Autopilot functionality 9. Auto headlight dim / Auto wiper system 10. BACK UP CAMERA RENDERED INOPERABLE Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. This system also initiates preconditioning of the battery (heats it up to be able to charge), so super charging is extremely slow without the gps system availability. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Rear visibility in the car is very limited without the federally required backup camera. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update.

NHTSA ODI 11631973

On 12/16/2024 my vehicle received software update 2024.39.15, after installing the update i went to the grocery store and noticed nothing was working in the car except basic driving functionality. cameras were showing up as a black screen. TACC, aurosteer and FSD supervised were no longer working as well as AEB,FCW,BSM,LDW,LKAS and the gps had me in the middle of the ocean, headlights on during broad daylight. I informed a service center by my home and they simply didn’t care, i took it to another service center 50 minutes away and they took two days to do repairs and diagnostics, i was told the computer had shorted out and the technician replaced the car computer and AI4 (HW4) computer system which runs safety features. A software update physically pushed from tesla should not be shorting out computers on its vehicles, i heavily rely on the cameras and safety features since living in a state where nobody knows how to drive (lol). I hope my vehicle is fixed and this issue doesn’t persist anymore.

NHTSA ODI 11631715

AP4 computer failure has led to navigation, cameras, blind spot monitoring, lane departure and other systems being inoperable. Tesla has stated they don’t have the parts to fix and have pushed out my service repair time twice already. Issue reported on December 4th, since then no time table for repair has been given. Tesla keeps stating the car is operable, leaving out the facts it’s dangerous to drive due to small rear windows and blind spots based on the cars design to work with operable cameras that give the drive clearer angles to view.

NHTSA ODI 11631749

2024 Tesla Model Y. All cameras and GPS used for safety and convenience features suddenly stopped working. Everything was working when vehicle parked for the evening, next morning cameras and GPS stopped working. No accident or other incident associated with it. No longer able to use: Backup Camera Automatic Cruise Control (including Full Self Drive (Supervised)) Blind Spot warning when changing lanes. Navigation Parking Collision Warning Automatic Braking There is concern with safety of vehicle overall since many of the safety features rely on Tesla cameras.

NHTSA ODI 11631762

They advertise it as a computer failure. The cruise control doesn't work, none of the cameras displays, causing me to hit the lawnmower in my garage. Other functions as navigation, range prediction, and automatic light/dark display switching don't work either.

NHTSA ODI 11631794

Back-up camera went out along with blind spot camera. All camera inoperable. Front research this appears to be an issue with the computers in 2024 late year Model Y's built in the Tesla Fremont factory.

NHTSA ODI 11631814