What 795 owners told NHTSA about the 2024 Honda Prologue Bev

Cv axel clicking as I turn either direction

NHTSA ODI 11732883

VEHICLE LEFT FRONT AXLE STARTED MAKING A LOUD CLICKING NOISE WHEN TURNING. WITHIN A FEW WEEKS IT HAS TURNED INTO A CRACKING NOISE, I NOTICED GREASE LEAKING FROM THE OUTER AXLE BOOT. VEHICLE IS UNDER WARRANTY AND HAS 24K MILES. VEHICLE FEELS UNSAFE TO DRIVE AS THE FRONT AXLE APPEARS TO BE FAILING AND COULD CAUSE A CRASH AT HIGH HIGHWAY SPEEDS. VEHICLE IS CURRENTLY AT PENSKE ONTARIO HONDA. SERVICE DEPARTMENT CONTACTED ME AND SAID THAT THERE WAS NO FIX AT THIS POINT AND HONDA IS WORKING ON IT. I SHOWED THEM A PICK OF THE AXLE GREASE LEAKING AROUND THE INSIDE OF THE RIM. SO FAR HONDA WILL NOT REPLACE THE LEAKING AXLE WHICH APPEARS TO BE A MAJOR SAFTEY ISSUE...

NHTSA ODI 11732517

On 04/15/2026, at approximately 13,130 miles, my 2024 Honda Prologue began making a loud, repetitive clicking, popping, and clunking noise from the front axle area. This mechanical noise is highly pronounced when turning sharply at low speeds, such as pulling out of a parking space or turning at an intersection. I took the vehicle to Delta Honda in Antioch, CA on 04/16/2026. They acknowledged the noise but refused to replace the part, citing Honda's guidance that this issue does not impact normal driving. I am filing this complaint because this is a severe safety defect. The CV joint is a critical drivetrain component, and these symptoms are classic indicators of premature mechanical failure. I am highly concerned that the CV axle could fail catastrophically while driving at higher speeds or in traffic. A structural failure of this component could result in a sudden loss of motive power, wheel lock-up, or a total loss of steering control, putting myself, my passengers, and other motorists at imminent risk of a crash. Honda's failure to provide a permanent, safe remedy for this widespread and known defect is unacceptable.

NHTSA ODI 11732159

Car wobbles back and forth uncontrollably while driving, and also makes clicking noises while driving.

NHTSA ODI 11732168

RE: Unrepaired Recalls associated with this VIN [XXX] Feb 26,2026 Manufacturer Recall NumberXNK NHTSA Recall Number26V-112 My name is [XXX] , I lease a 2024 Honda Prologue. I received a recall and took my car to Crown Honda in St Petersburg, Fl to have it done. I’ve been there 4 times to have it done and it failed 3 of the 4 times. The 4th time, they only did a partial update and told me it was complete and are telling me if I want more it’s going to cost me. I discovered they did not perform the Recall update. The paperwork they gave me shows it has to be a USB update. I know from my experience and my background of decades in the computer technology business, that they have minimal experience in that field. I called Honda corporate and they told me it was my problem and to go to another dealer. I’m hoping you may be able to help me out and contact them to get my updates performed. My recall shows it is a serious matter. As of this date and your records confirm, the recall is still incomplete. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11732093

I took delivery of my new 2024 Honda Prologue in 2024. After driving approximately 2,000 miles, I noticed a clicking noise coming from the front axle area, especially during low-speed turns and parking maneuvers. I first brought the vehicle to AutoNation Honda in Costa Mesa, California, the dealership where I purchased it. They inspected the vehicle and reported finding no issue, so no repairs were performed. As the noise continued and worsened over the following months, I took the vehicle to Jerry Seiner Honda in San Juan Capistrano, California. Their service department diagnosed the clicking noise as originating from both front axles. Both front axles were replaced on October 28, 2025, which initially resolved the problem. However, the identical clicking noise has now returned. As of April 18, 2026, the condition is present again and requires further repair. THIS CONDITION IS NOT SAFE. The vehicle is still under lease with 19 payments remaining. This appears to be a recurring issue with the 2024 Honda Prologue. See NHTSA complaint ID XXX (and related complaints) for numerous similar reports of front axle / CV joint clicking noises on this model. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11732153

Car would not steer in a turn, steering wheel locked up. Was making clicking sound prior to wreck

NHTSA ODI 11731947

Axel or CV joints make loud clicking noise when turning

NHTSA ODI 11731563

Subject: Safety Complaint – 2024 Honda Prologue – Clicking Noise When Turning (Possible CV Axle Defect) I am submitting a safety complaint regarding my 2024 Honda Prologue Touring due to a persistent clicking noise when turning, which appears to be related to the front axle or CV joint. Vehicle Information: Year: 2024 Make: Honda Model: Prologue Touring Mileage:10300 VIN: [XXX] Description of Issue: The vehicle produces a noticeable clicking/popping noise when turning left or right, especially at low speeds such as in parking lots or during tight turns. The noise is consistent and reproducible. The issue appears to originate from the front axle/drivetrain area and raises concern about potential failure of a critical drivetrain component. Safety Concern: This defect may indicate premature wear or failure of the CV joint or axle assembly. A failure of this component while driving could result in loss of power to the wheels and create a dangerous driving condition, increasing the risk of an accident. Dealer Response: I brought the vehicle to an authorized Honda dealership. The dealer acknowledged the issue but stated that no repair or fix is currently available and advised me to contact Honda directly. The issue remains unresolved. Additional Notes: Based on my research, multiple other owners are experiencing similar issues with the same vehicle, suggesting this may be a widespread defect rather than an isolated incident. I am requesting that NHTSA investigate this issue as a potential safety defect affecting the 2024 Honda Prologue. Thank you for your attention to this matter. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11731187

There is a clicking sound coming from what I’m told is the cv joint/axel. It is a loud and more noticeably louder and especially troubling when reversing. Purchased this vehicle less than 3months ago with only 12,000 miles on it.

NHTSA ODI 11730716

On Feb 7th, notice a Knocking/Clicking noise coming from right wheel when making slight right turn, but not often. Called my dealership and immediately they said they were aware of issue and said it is common in Prologues. But due to the prologue being a GM make and not Honda, they were told they needed to wait till GM comes up with a solution, as well as parts being backordered. A few weeks later, knocking noise got louder and happening more often. Concerned I asked them to take a look at vehicle. I brought it in on March 4th, tech took it for a drive and yes confirmed issue and told me we just needed to wait or callback in a few months. As of today, April 11th, noise is extremely loud & always happens when making right turns, and is continuous through the whole duration of turn. Now we are slowly hearing it on left turns and when reversing.

NHTSA ODI 11730572

Both monitors that display speed, amount of charge, basically all vehicle information are not working.

NHTSA ODI 11730589

axle is deteriorating and make a clicking, vibrating and loud noise when turning or driving

NHTSA ODI 11730383

The contact owns a 2024 Honda Prologue. The contact stated that while reversing, the rear-view camera screen was blank. The contact stated that the battery was not fully charged. Additionally, while making a left turn, there was an abnormal clicking sound coming from the front passenger’s side of the vehicle. The vehicle was taken to the dealer several times. The contact was informed that the front axle needed to be replaced. The contact was advised not to fully charge the battery. The vehicle was not repaired. The contact was informed that the Warranty Department had to approve the request for a loaner vehicle, to allow the repairs to be performed. The contact stated that the request was submitted in December 2025, however the vehicle was still not repaired. The contact received notification of NHTSA Campaign Number: 26V112000 (Back Over Prevention, Electrical System). The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.

NHTSA ODI 11729918

To whom it may concern, I am writing to formally express my profound dissatisfaction and escalating concern regarding a persistent mechanical issue with my Honda vehicle, which remains unresolved despite numerous attempts to secure a repair since its purchase in June 2024. Upon acquiring my brand-new vehicle in June 2024, I soon detected a distinctive clicking or thumping sound emanating from the steering mechanism whenever the wheel was turned. I promptly brought the vehicle to Lakeland Regal Honda's service department for diagnosis. A service technician conducted an assessment, confirming the audible anomaly, but I was subsequently informed of a parts unavailability and assured that I would be contacted once the necessary components arrived. Regrettably, no such communication was ever received. The issue persisted unabated throughout 2024, prompting a second visit to Lakeland Regal Honda. During this subsequent appointment, the service department acknowledged the ongoing problem, noting it as a prevalent concern among several customers. I was informed that the component in question, reportedly related to the axle assembly, was currently on backorder and that the dealership was awaiting a factory shipment from Honda. Once again, I was promised a follow-up, a commitment that, unfortunately, was not fulfilled. The situation has now extended to April 8, 2026, nearly two years since the initial report. Upon contacting Lakeland Regal Honda once more, I was advised that the dealership was no longer authorized to procure the necessary parts for this specific issue and that I should direct my inquiries to Honda corporate services. This directive was particularly frustrating, as I had already undertaken this action previously, only to be informed that the part remained on backorder and that I would be contacted. On April 8, 2026, I again contacted Honda corporate. A representative recorded my details and assured me the matter would be escalated to a case management .

NHTSA ODI 11730002

On April 5, 2026, I was stopped at a busy intersection waiting to turn left. When I proceeded through the light, the car's sensor suddenly went off and the car braked violently. I thought I had hit something in the road. (I was driving in one pedal mode). There was nothing in the road, and I had not collided with anything. The car just decided to brake because it incorrectly sensed something in my way. I was almost rear ended, and it was very frightening. My safety was at risk as well as the person behind me. I have an appointment with the service department at the dealership to address it. This car has been in for service 5 times in the 18 months I have leased it. I have complained to the dealer multiple times, and they have basically ignored me.

NHTSA ODI 11729593

There is a loud clicking sound coming from the front axle(s) while steering around corners. It began within 30 days of taking possession of the new vehicle in mid-April 2025 and has continued to this day, April 6, 2026 with 11k mileage on the car. Furthermore it has become progressively worse, whereby early on the steering had to be near the fully clocked left or right position, now it only has to be about 30% in either direction for the clicking to be audibly and vibrationally noticeable. Two Honda dealerships near Orlando FL have been informed of the issue as well as a case opened (and closed by Honda without my consent) Honda Auto Customer Service. No action has been taken to correct it. I am consistently advised it is a "known issue" and that the vehicle is "safe to drive". Long story short, Honda is well aware of the issue, but has completely failed to apprise its customer base of any pending solution. They are content to advise us to continue to operate the Prologue and suffer the issue. I've given Honda a year to correct it. I am now concerned to operate the vehicle for fear one or more of the front half shafts is going to come apart at speed.

NHTSA ODI 11729347

The CV axles on my vehicle are making a loud, rhythmic clicking noise, especially when accelerating or turning. This issue has become progressively worse and is now occurring during most driving maneuvers. My primary safety concern is a catastrophic mechanical failure where the axle could break or seize while the vehicle is in motion, leading to a sudden loss of power to the wheels or a potential loss of steering control. This poses a significant risk of a crash on the road.

NHTSA ODI 11729238

The axle on the vehicle clicks when turning. Honda offered to replace the part and I took the vehicle in, only to be told that Honda is not fixing this part because it is a known defect with no fix. This was in December 2025. As of this date, no fix has been found. Additionally, the driver’s side window makes a ton of wind noise when driving over 30mph. Honda failed to find the cause for the issue and could not fix the car after having it for over a week in early 2025.

NHTSA ODI 11729303

I am the owner of a 2024 Honda Prologue Touring Sport Utility FWD 2WD. I am reporting a defect involving a clicking/ratcheting noise originating from the front CV joint/drive axle when turning the steering wheel, most notably during left turns and when the steering wheel auto-centers after a turn. The noise is consistent and reproducible. This is not an isolated issue — Honda itself acknowledged the problem in a December 19, 2025 Tech Line Summary Article applicable to all 2024–2026 Prologue vehicles, confirming a "clicking or ratcheting type noise when turning" caused by the front drive axles. Hundreds of other Prologue owners have filed identical complaints with the NHTSA. I have not yet had the vehicle repaired as replacement parts have been reported to be on extended backorder at dealerships nationwide, and multiple owners have reported the clicking returning after axle replacement, suggesting the replacement parts share the same defect. I am concerned this defect poses a safety risk, as the clicking has grown more pronounced over time and the integrity of the CV joint/axle directly affects vehicle control during turning. I am requesting that NHTSA investigate this issue and compel Honda to issue a formal recall and supply properly redesigned replacement parts.

NHTSA ODI 11729205

Loud clicking or ratcheting sound coming from front suspension (ball joint/control arm/axel) that occurs when taking tight turns, left or right. Dealership said its not visibly broken after visual inspection, so there is no warranty coverage until Honda issues a formal recall or other directive.

NHTSA ODI 11728988

I need NHTSA assisting in resolving safety recall # 26V112, Instrument Panel and Rearview Camera Displays May Fail/FMVSS 101,111,305. I took my Honda Prologue vehicle to Honda dealer for the recall to be address. The dealer started the update process but failed to complete the update process and is now refusing to continue with the safety recall. The update process is to bring the vehicle operating system to the new and improved version to address failures as reported. The operating system that has the known failures is version Android 12, released in April of 2024. The new and improved operating system is version Android 14, released in May of 2025. This new and improved version were release to address the known failures. My vehicle is still operating on the same outdated operating version (Android 12) knows to have these failures. I have been in contact with Honda corporate trying to address this safety recall to no avail. I need assisting in resolving this safety recall as I do not feel safe driving my vehicle on the road. I am requesting a response regarding this matter.

NHTSA ODI 11728853

For the second time in 2 weeks, my car has had a “Service High Voltage System” warning. The HVAC failed and car has blown cold air while heat is on.

NHTSA ODI 11728936

The onboard navigation and entertainment system, including both the primary dashboard/driver interface and the center console, went fully black for over 1 minute while driving on the highway. When the screen is blank, no input is available from the vehicle as to speeds, behavior of cruise control, warning systems such as lane control, front rear and side awareness, operator awareness of speed, other vehicle warnings. Bringing to dealer today. this is the 2nd time this has occurred. The first time was in December. Vehicle was brought to dealer for software update. Update “bricked” the car, and a new radio module needed to be ordered. This took about 6 weeks. Module installed, software was updated, and this was to have addressed the issue. While records may indicate that the update was not yet performed on the vehicle, it was fully updated and the vehicle (according to the dealer) is fully up to date and the recall for it has been addressed with the software update. However, the update did not address the issue. No other inspections have occurred to date. No other symptoms or warning lights.

NHTSA ODI 11728459

High voltage system error has flagged and been fixed multiple times starting in early January of 2026. Car randomly warns and breaks in the middle of the road because it sensed something that wasn’t there. Luckily no wrecks have occurred. Both CV joints have a loud clicking noise that the Honda dealerships knows about but has no fix for. I currently have an appointment for the dealership to look at my brake and high voltage system again.

NHTSA ODI 11728535