What 334 owners told NHTSA about the 2021 Ford Mustang Mach-e Bev Bev

In mid-November 2023, the authorized Ford dealership Hutchinson Ford of Forsyth, located in Forsyth, Georgia, sold and installed four Toyo A23 tires (size 225/55R19 99V) on my 2021 Ford Mustang Mach-E. After approximately 23,000 miles, the tires experienced catastrophic premature wear. Upon investigation, I discovered the dealership had installed tires with a load index of 99. The manufacturer's required specification for my vehicle is a minimum load index of 103. This incorrect fitment created an 880-pound deficit in the vehicle's total load-carrying capacity, posing a severe and constant risk of tire failure, especially at highway speeds. This is a critical safety issue for a heavy electric vehicle. The dealership's management has acknowledged the danger. When I raised this issue, the service manager stated they were "glad something bad did not happen." Despite this admission of the risk they created, they have refused to correct the safety issue, claiming the premature failure is normal wear as the tires are "nearing end of life." This constitutes a dangerous service practice by an authorized Ford dealer, which knowingly left a customer's vehicle in an unsafe condition. I am filing this complaint to document this safety issue and the dealership's refusal to rectify it.

NHTSA ODI 11689231

only incident I have had is that the dealership cannot fix the recall yet its been a week and still have not recieved anything ,or a loaner or a rental. I am in the military active duty and havent had anything

NHTSA ODI 11687282

The contact owns a 2021 Ford Mustang March E. The contact stated that while reversing, the back over prevention camera image was frozen, and the driver was unable to view the images behind the vehicle. The vehicle was taken to the local dealer who determined that the back over prevention camera was faulty; however, the VIN was not included in NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 7,500.

NHTSA ODI 11685672

Ford had a recall on the brakes. The brakes were services 3 times in relational to this issue. Now again the front end shutters when braking especially at highway speed. The dealer says the pads need to be replaced and the rotors resurfaced .This is the 4th time in 42,000 miles. they will not warranty this on going issue. If the pads need to be replaced 4 time in 42,000 mile on a vehicle with regenerative braking there is a obvious issue. I feel this is an on going issue that was never corrected .

NHTSA ODI 11684260

The contact owns a 2021 Mustang Mach-E. The contact attempted to start the vehicle; however, the vehicle failed to start. The contact stated that there was no power to the vehicle. The following day, the contact attempted to enter the vehicle and was locked out. The contact was unable to open any of the doors. The contact was able to raise the hood and the trunk. The contact was unable to jumpstart the vehicle, but heard a clicking sound when the jumper cables were connected. The contact observed a spark from the negative terminal. The contact removed the 12-Volt battery and brought it to a local dealer to be tested. The contact was informed that the battery was in good working condition. The contact had the vehicle towed to a local dealer however, the vehicle was not diagnosed or repaired. The contact was aware of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages) but was informed by the dealer that the part for the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

NHTSA ODI 11682938

The contact owns a 2021 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his wife parked and turned off the vehicle; however, while attempting to exit the vehicle, his wife was locked inside the vehicle. The contact quickly searched for how to unlock the vehicle. The contact pushed the exterior door lock twice, and his wife was able to unlock and exit the vehicle. The contact called Ford Assistance Service, and the vehicle was jump-started and the vehicle was driven to the dealer. The dealer diagnosed the vehicle with battery failure. The contact was informed that the battery needed to be replaced. The battery was replaced. The dealer confirmed that the software update for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

NHTSA ODI 11681322

I was driving on the highway when the car gave me an error saying that the front camera is faulty and the collision warning system was giving an error. This stopped my cruise control and lane departure settings. I had just got my car back from Ford for this issue where they replaced a $7000 computer part and said it was fixed. This issue has been happening since I purchased the car in Dec 2024.

NHTSA ODI 11681417

The contact owns a 2021 Ford Mustang Mach E. The contact stated that a message was received from the Ford App to check the 12-Volt battery. The local dealer was contacted and informed the contact that a service appointment was needed to have the battery checked. Later, while parking the vehicle, the vehicle lost power and the vehicle shut off, and the instrument panel went black. During the failure, the doors remained locked and could not be unlocked from inside or outside the vehicle. The vehicle was later towed to the local dealer who determined that the 12-Volt battery had failed and needed to be replaced. The battery was replaced and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11680972

Front Camera Fault Service not available. Pre-Collision Assist Not Available. These faults have been showing up for over a year. I have taken my car to the dealer about 10 times, to no avail. Every time you hit a bump it happens. As I write this my car is in the shop again. The internet is rife with people complaining about this problem.

NHTSA ODI 11679923

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that the safety system occasionally became inoperable. The contact stated that the cable wires were damaged and caused the dropping of the camera after traveling over a bump in the roadway, and the safety features were not available. The camera dropped five to six times per hour. The blue cruise became inoperable, and the driver assistance was inoperable. The vehicle began to pull to the side of the road. There was no audible chime detected. There was an unknown warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but declined to repair the vehicle under warranty. The failure mileage was approximately 34,000.

NHTSA ODI 11677851

Anti collision, cruise control, automatic braking system, and lane assist will abruptly stop working when used. Has caused multiple almost accidents when vehicle was slowing down. Vehicle has been inducted for repairs twice for this issue and same symptoms are occurring in less than 6 months

NHTSA ODI 11675824

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed and the brake pedal was depressed, the vehicle did not slow down as intended, and crashed into another vehicle. The contact sustained neck, head, and arm injuries. Medical attention was needed. A police report was filed. The vehicle was towed to a body shop. The manufacturer was not notified of the failure. The failure mileage was approximately 46,140.

NHTSA ODI 11673754

A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.

NHTSA ODI 11672810

Car gave me a warning to bring car to dealer, who told me I need to replace the High Voltage Battery Junction Box. This part was recalled on other models, but not my specific model, despite the cars using the same part. Dealer said it will cost $3,593 to replace and Ford customer service says there is no recall for it. Also, I intermittenly have gotten a warning that the front camera will not work for forward collision warning or cruise control. It often happens after a bump in the road, but also happens at other random times.

NHTSA ODI 11671737

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11669997

The front camera system stopped working, so I lost access to Pre-Collision Assist—(e.g., Collision Warning, Automatic Emergency Braking) as well as all other driver assistance feature. This would occur suddenly while I was driving (sometimes at highway speeds) where I'd have to swerve during a turn while using hands-free driving. Every time I start the car now, I have a permanent error message telling me the safety systems aren’t available. I’ve tried restarting the vehicle and checking for any obvious problems, but nothing has worked. The dealer told me it’s a hardware problem with the camera or its wiring, but fixing it would cost more than I can afford ($4K+). Since Pre-Collision Assist is a key safety feature, not having it working puts me—and possibly other drivers—at greater risk of an accident. This seems to be a common issue with Mustang Mach-Es, and I’m worried about the safety impact. I hope NHTSA can look into this and see if a recall or some other action is needed.

NHTSA ODI 11669486

Was driving and suddenly all errors started popping up Hill start assist warning 1 pedal driving unavailable Pre collision assist not available Antilock brake fault, etc Lost braking power, steering got stiff, accelerated suddenly.

NHTSA ODI 11666168

I am the owner of a 2021 Ford Mustang Mach-E and have experienced repeated failures of the front-facing camera system, which directly impacts critical safety features such as automatic emergency braking, lane-keeping assist, and adaptive cruise control. When the camera fails, these safety systems become unavailable or behave unpredictably, putting my safety and that of others at risk. The issue began around 40,000 miles. It is typically preceded by dashboard warnings such as “Front Camera Fault” or “Driver Assistance Features Unavailable.” I paid out of pocket for a repair at an authorized Ford dealership, but only four months later, the exact same issue happened again. Now, Ford is requiring me to pay for the repair again, despite this being a repeated safety-related failure of the same component. The dealership confirmed the problem both times, and the front camera module is still available for inspection if needed. Ford has refused to cover the cost under warranty or acknowledge any broader defect. I am also aware that other Mustang Mach-E owners have reported similar failures online. Given the recurring nature of the issue and the impact on critical driver assistance systems, I believe this is a serious safety concern that warrants a formal recall and investigation by NHTSA.

NHTSA ODI 11665044

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while operating the vehicle, the message "Collision Avoidance Camera Fault" was displayed, indicating a camera malfunction. The contact stated that the message was also present on the Mobile App. The contact also stated that the failure was a recurring failure and the camera had been replaced four times, and the vehicle was serviced several times for the failure. The manufacturer and local dealer were made aware of the failure, but no assistance was offered. The failure mileage was 31,014.

NHTSA ODI 11664895

Lack of power assist braking and power steering. Anti-lock braking, Electronic Stability Control, and Traction Control System, as well as Hill Start Assist and Pre-Collision Assist are disabled. The instrument cluster displays several warning lamps and text messages at vehicle startup. The dealer is recommending a replacement of the brake booster. This issue matches a recall with the same make, model, and year car, but my VIN is not associated with any unrepaired recalls.

NHTSA ODI 11664398

Requested dealer to perform recall "Inadequate Front Windshield Bonding/FMVSS 212" Dealer reported "our vendor did not actually perform any work on the windshield, he confirmed work was done elsewhere with a reseal so there was nothing we actually did" There is no documentation supporting the reseal work was done on this vehicle.

NHTSA ODI 11664160

Per your instructions I'm filling this complaint due to Ford refusing to perform recall 21S42/21V712 Issued on 09-14-2021. I have opened multiple complaints with Ford Corp regarding their dealerships refusal to perform this safety recall in which the roof of my vehicle can fly off during operation. For weeks now I've been trying to get Ford to provide me with a dealership that would perform the recall as I have been refused by 5 local dealerships. Ford tells me "we can't force the dealership to do anything" and have refused to find a dealership that will do this recall and contact me. I have been attempting to get this recall done on and off for 3 years now.

NHTSA ODI 11661940

The car steering oscillated right and left similar to a 2022 recall description.

NHTSA ODI 11658770

My 12-volt battery died and due to my car being an Electric Vehicle there was no way for me to get inside my car without jumper cables. The safety concern was that it happened without noticed when i stepped out the car to get my [XXX] out of the back seat. Completely locking me out the car and no way to get inside. The car doesn’t have a conventional door handle and cannot open without electricity. I had to have emergency services come and break into the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11657119

Some of the driver assistance warning systems may not be operable due to multiple and frequent warning messages. Messages are: Front Camera Fault Service Required; Pre-Collision Assist Not Available; Lane Keeping System Fault Service Required. Ford is unable to correct these making it potentially unsafe. Additionally, they are not covering the attempt to fix this under the extended warranty. There are hundreds (if not thousands) of owners of the same model and year of my car, and subsequent years as well, having this issue with no resolution. There needs to be a recall.

NHTSA ODI 11656360