What 334 owners told NHTSA about the 2021 Ford Mustang Mach-e Bev Bev

Vehicle: 2021 Ford Mustang Mach-E VIN: [XXX] Mileage: 56,005 I am filing this complaint to bring to NHTSA's attention a safety concern regarding Ford Motor Company's decision to make the Blue Cruise driver-assistance system available only via a paid subscription beginning January 2027, at a cost of $49.99 per month. Blue Cruise is a hands-free highway driving assistance system — a Level 2 driver-assistance safety technology. The hardware enabling this system was installed in my vehicle at the time of purchase and was represented as a feature of the vehicle. Ford is now moving to disable this safety feature on existing, in-service vehicles unless owners pay an ongoing subscription fee. I respectfully request that NHTSA examine whether a manufacturer's ability to remotely disable or withhold active safety technology on vehicles already in service — technology that was sold as part of the vehicle — raises concerns under federal motor vehicle safety standards. Specifically: 1. Consumers purchased these vehicles with the reasonable expectation that installed safety hardware would remain functional. 2. Ford's decision to monetize this feature post-sale, on vehicles already in service, effectively degrades the safety capability of those vehicles for owners who cannot or will not pay. 3. The precedent this sets — manufacturers using over-the-air software controls to disable safety features for revenue — warrants regulatory attention. I am not alone in this concern. There are thousands of Blue Cruise-equipped Mustang Mach-E, F-150, and Expedition owners facing this same situation. I respectfully ask NHTSA to investigate whether Ford's subscription model for Blue Cruise is consistent with federal vehicle safety obligations, and whether any regulatory guidance is warranted to protect consumers from the post-sale removal of safety technology. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11745591

The front camera has failed and it is available for inspection upon request. The safety of myself and everyone in my car is at risk when the pre-collision assist is not available due to this components failure. Yes, it is a daily occurrence and the camera never stays on for long. A fix was attempted once by a dealer. The component has not been inspected by either of those parties. Only the dealer whom the car was purchased from. Yes, warning messages pop up every time in the car and in the phone app about the issue. They first appeared before car purchase when the dealer fixed it in early February. Then it resumed again in late February/March.

NHTSA ODI 11728154

The backup camera and 360 view stopped working, and the reverse break assist is not available when placing the vehicle in reverse. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11706917

Camera system that allows hands free driving, lane departure warning, collision warning and adaptive cruise control fails and all system offline. Extremely widespread on the 2021 models. Looks to be a cable route to the camera that was installed incorrectly. Went to dealership, they said they see this in almost all of the Mach E vehicles. Usually begins failing when hitting bumps -- system goes in/out. After a while, system drops out completely and all safety systems relying on them fail.

NHTSA ODI 11691351

I was driving on the highway when the car gave me an error saying that the front camera is faulty and the collision warning system was giving an error. This stopped my cruise control and lane departure settings. I had just got my car back from Ford for this issue where they replaced a $7000 computer part and said it was fixed. This issue has been happening since I purchased the car in Dec 2024.

NHTSA ODI 11681417

Anti collision, cruise control, automatic braking system, and lane assist will abruptly stop working when used. Has caused multiple almost accidents when vehicle was slowing down. Vehicle has been inducted for repairs twice for this issue and same symptoms are occurring in less than 6 months

NHTSA ODI 11675824

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11669997

I am the owner of a 2021 Ford Mustang Mach-E and have experienced repeated failures of the front-facing camera system, which directly impacts critical safety features such as automatic emergency braking, lane-keeping assist, and adaptive cruise control. When the camera fails, these safety systems become unavailable or behave unpredictably, putting my safety and that of others at risk. The issue began around 40,000 miles. It is typically preceded by dashboard warnings such as “Front Camera Fault” or “Driver Assistance Features Unavailable.” I paid out of pocket for a repair at an authorized Ford dealership, but only four months later, the exact same issue happened again. Now, Ford is requiring me to pay for the repair again, despite this being a repeated safety-related failure of the same component. The dealership confirmed the problem both times, and the front camera module is still available for inspection if needed. Ford has refused to cover the cost under warranty or acknowledge any broader defect. I am also aware that other Mustang Mach-E owners have reported similar failures online. Given the recurring nature of the issue and the impact on critical driver assistance systems, I believe this is a serious safety concern that warrants a formal recall and investigation by NHTSA.

NHTSA ODI 11665044

Some of the driver assistance warning systems may not be operable due to multiple and frequent warning messages. Messages are: Front Camera Fault Service Required; Pre-Collision Assist Not Available; Lane Keeping System Fault Service Required. Ford is unable to correct these making it potentially unsafe. Additionally, they are not covering the attempt to fix this under the extended warranty. There are hundreds (if not thousands) of owners of the same model and year of my car, and subsequent years as well, having this issue with no resolution. There needs to be a recall.

NHTSA ODI 11656360

Backing up from a parking spot it failed to give warning of pedestrians crossing. It also fails warning for lane departures or Collision Alert warnings. All settings are on the console settings for drivers assist. Warning are given too late for pedestrians and Auto crossing while backing up. Forward collision warning does not work at all.

NHTSA ODI 11636855

Front camera fault. Pre collision systems don’t work without it. Large online community with the same issues but ford refuses to acknowledge it’s an issue. They won’t help even if errors start happening before warranty is over. And once warranty is over they charge large amounts to fix. There is a TSB out for the issue and it seems like a pinched coaxial cable. Our safety is at stake and the number of occurrences can’t not be random.

NHTSA ODI 11636382

Car reports Camera Fault; forward-facing camera no longer working and adaptive cruise control, lane keeping, emergency braking and collision avoidance systems are all no longer available.

NHTSA ODI 11623558

Always got “Forward Collision Warning” then "Adaptive Cruise Control" can't be enabled. "Blind Spot Warning“ always happens as well

NHTSA ODI 11616037

Vehicle receives warning message that front camera and pre collision asst is unavailable after driving it for about an hour. Vehicle was serviced following the ford directive to ensure that the service to the vehicle following the warning was followed correctly. This didnt suffice the warning and the warning continues to show up daily on the vehicle. This is a safety feature that is causing errors and knocking out any safety feature for the operator of the vehicle.

NHTSA ODI 11608668

When driving two errors occur randomly and repeatedly. 1) Front Camera Fault, and 2) Pre-collision Assist inoperative. If driving with using any of the ADAS features, the car immediately begins to slow rapidly although each time it has occurred there has been no obstacle present. In one instance, it was on a freeway at 75 mph speeds nearly causing a severe accident due to the unexpected rapid deceleration. Luckily this was at 10pm at night. Had it occurred during higher traffic volumes I can almost guarantee there would have been a multiple vehicle collision. Researching online, it appears that the manufacturer has issued a TSB 23-2155 acknowledging the problem exists, but they do not see this as a significant enough safety issue to warrant a recall. When the failure causes complete disconnection of all ADAS features and the vehicle to attempt unneeded, unexpected, and unpredictable evasive maneuvers, I believe this to be a significant safety issue. The warning and attempted braking by the vehicle occur on a daily basis.

NHTSA ODI 11608507

Subject: Complaint against Ford Clermont Dealership - Delayed and Unethical Service I am writing this complaint to express my dissatisfaction with the service I have received from Clermont Ford dealership regarding the repair of my vehicle. My name is [XXX] , and on [XXX], 2024, I brought my car to your dealership in Clermont , Florida, due to faulty warning lights indicating a potential crash issue and malfunctioning mirrors. The vehicle drove fine. There was no other issues. I just wanted to get this taken care of. After inspecting my vehicle, Ford of Clermont dealership informed me that someone had backed into my car, causing minor damage that needed to be repaired. Consequently, I entrusted my vehicle to Ford of Clermont dealership for the necessary repairs. However, it has been an incredibly frustrating experience as my vehicle has now been at your dealership for almost a month and a half, with no end in sight. Throughout this period, I have made numerous visits to the dealership to check on the progress of the repairs. However, each time I arrived, the service representative assigned to my case was conveniently either on a break, out to lunch, or absent altogether. To exacerbate matters, the service representative provided me with a Google Voice phone number that he never answered, but would respond to via text message. This unprofessional behavior has left me feeling neglected and unheard as a customer. Despite my persistent efforts, I have been continuously given the runaround by your dealership. Whenever I communicate with the service representative, I am fed excuses about ordered wrong body parts or being incorrect or delayed. Additionally, my requests to speak with a supervisor have been ignored, as no supervisors have reached out to address my concerns. It is worth noting that after posting a negative review on Yelp, I was promptly contacted by the service department, claiming that there is an electrical issue with my veh INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11590187

I have been having Ford try to resolve the safety systems from failing while driving for over 2 years. In October 2023 I took a settlement (hush money) for my time and effort, thinking that the safety systems were fixed. The dealership currently has had my vehicle for over 7 days and will not give it back until they have found a resolution (good for them). The dealer placed a buyback request with Ford Motor Co last week because of the extensive troubles, safety concerns and inability to resolve, however Ford has denied it because of the settlement. I am not wanting money, I am not wanting anything other than for Ford to take the vehicle back and pay off the loan. I have a teenage driver and I am at a point that the safety of this vehicle is putting myself, my daughter and OTHERS at risk every time it is driven on public roads. The lemon law attorney I used for the settlement refuses too help me any further stating the case is closed. I disagree that a vehicle with safety defects is OK to keep driving and that Ford Motor Co is OK with this. There is no short term or long term resolution to this matter, they do not know what is causing the system to malfunction. In every essence this is a lemon.

NHTSA ODI 11589992

While driving the cluster goes black. It does not show speed. It goes black for about 5 seconds and reboots. this happens about every 15 minutes while driving.

NHTSA ODI 11558813

Occasional failure of video signal from front camera located above rear view mirror causes Alert pop-up on main instrument display and loss of all Driver Assist feature that utilize the front camera such as: lane departure alert and adaptive cruise control.

NHTSA ODI 11501447

This vehicle has an issue with persisent and now completely locked out safety systems. There's a 40 page forum on MachEForums. Currently at the dealer 2 weeks with no known fix. They are waiting on parts, but do not guarantee a fix. All of my safety systems have been disabled from this. Adadptive Cruise Control, which isn't concerning, but - Forward Collision Warning, Automatic Emergency Braking, Lane Departure Warnings, Lane Keeping Assistance. I feel unsafe in this vehicle and Ford has no current fix. A serious investigation needs to go into this as I was advised by the Ford BEV team hotline he had just spoken to someone from California who started a buyback for the same reason, and when the dealer couldn't fix it, to call back and advise it's a lemon. The fact Ford themselves suggested this and cannot restore safety systems is beyond scary. Dealer isn't convinced they can fix it and says parts are backordered, meanwhile there's no concise fix. A master tech in the thread has suggested co-axials, while others have had their camera and camera harness replaced. Others like myself are without the loss of a car for weeks while still having to pay for it. Please launch a formal investigation. If it was just adaptive cruise, it wouldn't matter. Normal cruise is knocked out as well as every ADAS feature, due to a 'front camera' / colission avoidance issue. Another tech in the thread suggested the wiring loom was not long enough causing a harsh bend to the coaxial in the bumper. I just want a safe car back. All features such as lane keeping, even auto-braking are now gone. My dealer is unable to calibrate the camera anymore and suggested Ford released this vehicle a bit too early. This is worrying. Thanks

NHTSA ODI 11497906

Pre-Collision Assist Not Available has been persistent since purchasing last month. There is 27 page thread (https://www.macheforum.com/site/threads/front-camera-fault-pre-collision-assist-not-available-errors.18710/page-25) recommending that we file a report here.

NHTSA ODI 11490954

I have had a camera fault error for several weeks. This leads to the pre-collision assist and other features not being available. The camera module has already been replaced once and I still have the same problem.

NHTSA ODI 11490637

Sudden failure of front cameras. Sudden loss of adaptive cruise control and front collision early detection system as well.

NHTSA ODI 11490397

Car purchased new June 2021. In April 2022, I began to get intermittent faults regarding the front camera “Front Camera Fault - Service required” - this would disable cruise control on highways and cause quite a lurch and change in speed. The error message disables cruise control, camera, pre-collision assist, and lane keeping assist. The error message would disappear after a few minutes. By Memorial Day weekend May 2022, the fault was persistent and the error message did not go away. In August 2022, I left the car with my dealer for 3 weeks and they did some software updates and re-seated my windshield to address an open recall. Since then, I have received the front camera intermittent fault three times. There’s quite a number of us with this issue and Ford has initiated buybacks due to the problem being unresolved. We just want the issue resolved, as it’s a safety issue.

NHTSA ODI 11490355

Front camera fault. Was periodic. Now permanent. Disables BlueCruise, Adaptive Cruise, and other camera dependent features.

NHTSA ODI 11490367