What 334 owners told NHTSA about the 2021 Ford Mustang Mach-e Bev Bev

While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch. Using a towel, the plug was removed and a small fire and sparks flew out of the NEMA outlet. The right half of the outlet's plastic shell was melted and the inner metal was charred. Same charring and melting was noted on the corresponding side of the Enel X plug. I turned the circuit breaker off and the sparks and fire subsided. Model of JuiceBox: 2JBO401RNA-PJWX-300

NHTSA ODI 11705449

I bought this car in August of 2024. It started having issues with the door lock in September and in December I decided to sell it back to the dealer but was in a car accident on the way to the dealership. Unfortunately the door jamming issue caused repair problems and the auto repair shop could not fix the door issues. I lost the car to the repair shop in a lien sale due to the cost of repair which was over 20,000. In August of 2025 Ford issued a recall which allowed the auto repair shop was able to fix the car and sell it to a dealership. I have contacted Ford several times in relation to the issues with the car and how they caused me to loose the car, but they have not responded despite the promise to do so in 7-15 business days. Loosing this car has caused deep stresses in my life. I have lost several business clients because I'm no longer able to get around. I have had my life impacted to the point of having to relocate. I bought the car outright paying 45,000. Ford has refused to do anything to compensate for my loss.

NHTSA ODI 11701857

There are many reports of the Mustang Mach E "accelerating unexpectedly." This usually happens in parking lots or other situations involving low speed and a rapid turn of the wheel. I know exactly what the problem is, because it happened to me this morning. While parking in my parking garage, my car rapidly accelerated uphill and I only narrowly avoided hitting a wall. Here is why: There are two interconnected problems. The first is that the "cruise control on/off" button is located on the far left of the interior of the steering wheel, which makes it easy to accidentally press when doing a sharp, quick one-handed turn of the wheel (like when parking). When this happens, CC engages while in the act of parking. This is exactly what happened to me. I accidentally hit the button while doing a sharp twist of the wheel, I saw the CC engage, the car rapidly accelerated uphill without my foot on the gas pedal, and I would have hit the wall in front of me if I had been a split-second slower in hitting the brake. The second problem is that there is supposed to be a failsafe for accidentally activating CC at low speed, BUT IT DOESN'T ALWAYS WORK. Page 224 of my manual says "Press the button to activate system. When the system activates, the set speed is equal to whichever is greater, the current vehicle speed, or 15 mph...." This part is true, and this is how the unexpected acceleration to 15mph occurs when parking. But the manual continues: "If the speed is too low, or other conditions are not correct for adaptive cruise control activation, the system enters standby mode. When you are below 15 mph ... adaptive cruise control does not activate unless you are following another vehicle." This is FALSE. This did not work. Clearly the CC mistook the wall in front of me for "following another vehicle." And so, when I accidentally activated CC while parking, it lurched forward UPHILL to 15mph toward a wall a few feet away. Ford needs to move the button and/or fix the failsafe.

NHTSA ODI 11693304

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving at an undisclosed speed and the brake pedal was depressed, the vehicle did not slow down as intended, and crashed into another vehicle. The contact sustained neck, head, and arm injuries. Medical attention was needed. A police report was filed. The vehicle was towed to a body shop. The manufacturer was not notified of the failure. The failure mileage was approximately 46,140.

NHTSA ODI 11673754

When stopped at a stoplight, in unbridled mode with one pedal driving engaged, the car surged forward on it's own. The surge forward caused my vehicle to rear-end another vehicle. I would assume the failure was the one pedal driving system and it is available for inspection. The problem has not been reproduced or inspected yet, but we have an appointment for a Ford dealer to evaluate the car. The only warning was the pre collision warning which did go off.

NHTSA ODI 11610754

The contact owns a 2021 Ford Mustang Mach-E. The contact stated while making a left turn into a parking space, the vehicle collision sensor did not alert the contact that a vehicle was nearby. As a result, the contact crashed into another vehicle while attempting to park. During the impact, the lower passenger light was damaged. No injuries were reported. The vehicle was taken to the dealer where it was diagnosed that the camera feature on the vehicle was malfunctioning due to the changing of the original brand of tires. The dealer did not provide any parts that needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 24,500.

NHTSA ODI 11580687

The contact owns a 2021 Ford Mustang Mach E. The contact stated that while driving slowly in reverse and reversing of a parking space, the vehicle suddenly experienced unintended acceleration and erroneously drove across the street before crashing into an apartment building wall. During the crash, the driver sustained a lower back injury and left arm laceration which required medical treatment. The vehicle was towed to a local body shop. No police report was taken. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 14,750.

NHTSA ODI 11545098

Dealership said no remedy won't fix car but has recall. But when purchased nothing wrong wug car.. everything changed and the whole world is talking in my head saying weird stuff and stealing all my money and the devil acting weird and life just I go through so much and I list nand confused wtf us gong on

NHTSA ODI 11528710

The contact owns a 2021 Ford Mustang Mach E. The contact stated that while the wife was driving the vehicle and approaching oncoming traffic the vehicle was stopped. Immediately after stopping the pre-collision warning activated and the vehicle suddenly experienced unintended acceleration crashing into the rear of a second vehicle and pushing the vehicle nearly 50 feet into and across the street intersection. During the incident the driver sustained an injured neck, the front passenger sustained an injured neck and fractured left wrist. Both occupants required medical treatment. Also, the second vehicle's occupant sustained an unknown injury. No further information was available. A police report was taken at the scene and both vehicles were towed to an undisclosed location. The cause of the failure was not determined. The contact indicated that the vehicle's pre-collision warning system had been serviced prior to the incident. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 30,000.

NHTSA ODI 11526504

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while her husband was driving slowly into the garage and the vehicle suddenly experienced unintended acceleration and crashed into the home and went through to the bedroom, causing damages to the vehicle and the home. No warning lights were illuminated. The vehicle was taken to a local dealer for an unrelated recall repair and the contact made the mechanic aware of the failure. The mechanic confirmed that there was no related recall on the VIN. The vehicle was not diagnosed. The contact was concerned about the safety of driving the vehicle and was referred to the manufacturer for guidance. The contact filed a claim with the insurance provider and the vehicle, and the home was repaired. The manufacturer was made aware of the failure and a case number was provided. The approximate failure mileage was 2,335.

NHTSA ODI 11490334

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while her mom was driving, the vehicle accelerated without warning. The electrical system was inoperable. While the contact was driving at low speed in a parking lot approaching a stop sign, the vehicle accelerated. The brake pedal was applied but the vehicle continued to drive and crashed into a Toyota 4 Runner. The air bag deployed and impacted the driver in the face and she sustained knee injuries and cuts on her stomach and blood in her stool. A police report was filed. There were no reported fires. The vehicle was towed to an independent collision center. The vehicle was taken previously to the local dealer where the hardware was updated and a reboot was completed. The vehicle was repaired but the failure persisted. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.

NHTSA ODI 11490039

The contact owns a 2021 Ford Mach-E. The contact stated while reversing from his driveway, he shifted into drive and depressed the accelerator pedal. However, the vehicle accelerated at high speed independently. There was no warning light illuminated. The contact continued to drive. The contact stated that the failure reoccurred the following day. The contact stated while his wife was exiting the carwash and making a left turn with a passenger in the front passenger seat, she shifted from neutral into drive and depressed the accelerator pedal. The vehicle accelerated at high speed independently and crashed into the block wall. The air bags deployed. The contact's wife sought medical assistance and was informed that she had sustained a fractured rib on the left side of her body, pain on the shoulders, and pain in the rib cage. The passenger occupying the front passenger's seat sustained pain all over her body and a bruised rib and she sought medical assistance. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure. The contact became aware of NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train), which he associated with the failure. The failure mileage was approximately 18,000.

NHTSA ODI 11466999

On approximately March 20, 2022, I was driving my Mach E vehicle. I pulled into a driveway and parked my vehicle. Upon exiting my vehicle, my vehicle began accelerating forward up the inclined driveway. It then struck a parked vehicle and came to a stop. The car accelerated uninetentionally which is in alignment with the current recall. Additionally, the advanced emergency braking did not work as the brakes did not deploy and the car only went back to rest after I re-entered the car post-accident.

NHTSA ODI 11466177

While parking in a garage the vehicle unexpectedly accelerated and ran into a wall. Anyone in or around the car may have been seriously ignored. The issues has happened twice but can not be reproduced by me. There we no indicators that the event was about to take place There is a recall for this on the vehicle type but not for the date of my manufacturing.

NHTSA ODI 11465417