What 254 owners told NHTSA about the 2020 Ford F-250 Supercab

THIS MAY RESULT IN A LOSS OF MOTIVE POWER, WHICH INCREASES THE RISK OF A CRASH NO FIX FOR A PROBLEM THAT MAY CAUSE A CRASH? FORD HAS NO SOFTWARE TO FIX A PROBLEM THAT COULD CAUSE A CRASH? YET I STILL CAN DRIVE VEHICLE? I NEED HELP

NHTSA ODI 11636625

Code P221C code stating that the DEF reductant heater is malfunctioning during cold weather

NHTSA ODI 11635790

The contact owns a 2020 Ford F-250. The contact stated that the power lock actuator failed; not allowing the contact to lock the driver of the vehicle, and passenger side doors from either the remote or the interior controls of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, however, the contact was advised that a diagnostic could not be performed as the VIN was not included in a recall. The vehicle was not repaired. The contact referenced Customer Satisfaction Program 20M04 as possible connection to the failure experienced. The manufacturer was notified of the failure. The approximate failure mileage was 31,000.

NHTSA ODI 11634936

The contact owns a 2020 Ford F-250. The contact stated while reversing, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V644000 (Back Over Prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 62,000.

NHTSA ODI 11633895

The contact owns a 2020 Ford F-250. The contact stated while driving 45 MPH, the vehicle sputtered and lost power. The vehicle was towed to the residence. The contact stated that a mobile mechanic diagnosed the vehicle and determined that the engine needed to be replaced. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the VIN was not included in the recall. The failure mileage was approximately 200,000.

NHTSA ODI 11633589

The contact called on behalf of her husband who owns a 2020 Ford F-250. The contact stated that while her husband was driving on the highway at 70 MPH, the vehicle stalled, with the “Low Power Mode” message displayed, and within 3-5 seconds there was a large cloud of smoke coming from the front end of the engine bay, and the vehicle proceeded to slow down. The driver pulled over onto the side of the highway. The vehicle was not able to be restarted; however, while attempting to restart the vehicle there was an abnormal knocking sound coming from the engine. The vehicle was towed to a local dealer where the vehicle was diagnosed. The contact was advised that the high-pressure fuel pump was faulty and had exploded, causing metal shards to enter the engine. The contact was informed that the engine and the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 175,000.

NHTSA ODI 11633751

My truck started having the extended start a couple of years ago. It seems when it's warmer outside, sometimes, it will crank for an excessive amount of time before it will start. It was very intermittent and hard to determine exactly when this would occur. Someone told me it was the fuel pump and that the fuel pumps in certain Ford Super Duty models were just faulty. A couple of weeks ago, I was pulling onto the highway from a stop. My check engine light came on and the truck almost stalled. There was a vehicle that had to brake suddenly to avoid this. Now I notice that when I give the truck gas when it's in a higher gear, it hesitates and starts jerking back and forth. I can't drive it now. I know it's the fuel pump. I also have a neighbor that has a 2019 F-250 truck and his truck is doing the exact same thing right now. He said he's had the extended crank for a few years occur to him as well. He contacted the dealership and they told him it's a known issue with the fuel pumps in the Super Duty trucks. There are many videos online of folks reporting the exact same thing as my truck and my neighbors truck. However, we have gas engines and not the diesel engines. I feel the recent recall should be extended to all Super Duty trucks and don't just think it's an issue with the diesel trucks. I'm just wondering if anyone has looked into all the fuel pumps Ford is putting into their Super Duty trucks. It's crazy how so many people are having problems with them whether they have the gas engine or the diesel engines. Thanks!

NHTSA ODI 11633484

Truck lunges forward when at stop light, in drive and foot on the brake. Almost rear ended another driver. Did this several times. Also, when merging on highway and try to pick up speed the truck bogs down and hesitates almost got into two accidents because of this. Also loud clunking and banging on start up and when idling.

NHTSA ODI 11633469

The contact owns a 2020 Ford F-250. The contact stated that when driving, at various speeds, the transmission would do a hard shift, giving a jerking sensation. No warning lights illuminated. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the dealer and to the NHTSA Hotline to file a safety complaint. The failure mileage was 70,000.

NHTSA ODI 11632396

Ref: Ford Customer Satisfaction Program 24B27 VIN: [XXX] I own a 2020 Ford F-250 that is part of the above program. I have not been contact by Ford to have my truck software updated. I am concerned for my families safety driving this truck. The software update for my truck was to be available October 1st of 2024. What can I do to get this update done? [XXX] / [XXX] / [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11631405

Headlights are delaminating. They were replaced under warranty 2 years ago and now the replacements are delaminating. Ford has denied the claim for replacement

NHTSA ODI 11629905

In Re REPEAT complaints, 22S09 NHTSA Recall Number22v087 Stephanie at Ford Recalls arranged for Lenoir City Ford to do a quick inspection of the UNDERBODY INSULATION. We agreed no other work was to be done. L.C. REFUSED to inspect the underbody insulation in re this NHTSA Recall. The Service Writer was caught LYING TO ME 4 TIMES, demanding they could not do the Inspection without an appointment (Ford Rep said she had arranged otherwise) then stated they had to inspect wiring (irrelevant) and driveshaft (irrelevant, no loose insulation so there cannot be driveshaft damage). I put a Google Review on line (K8BYP) with all these details. This is the THIRD Ford Dealer that has refused or failed to inspect for this safety hazard.

NHTSA ODI 11628619

The contact owns a 2020 Ford F-250. The contact stated that on two occasions while driving approximately 50-60 MPH, the front end of the vehicle started to bounce and shake abnormally, and the vehicle drifted towards the side of the road. The contact linked the failure to the failure known as the death wobble. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the tire pressures were low. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a complaint was filed. The approximate failure mileage was 20,000.

NHTSA ODI 11628320

The contact owns a 2020 Ford F-250. The contact stated while driving approximately 70 MPH, the vehicle drove over a bump on the highway and the front end started wobbling to the left and the right and the vehicle started shaking violently. The contact stated there was no warning light illuminated. The contact took his foot off the accelerator pedal to slow the vehicle. The contact was not depressing the brake pedal during the failure. The contact was able to slow and stop the vehicle. The contact turned off and started the vehicle and was able to resume normal operation. The contact stated while driving 50 MPH over a bump in the roadway, the vehicle started shaking and swaying to the left and the right. The contact stopped the vehicle and turned off and restarted the vehicle, and the vehicle drove normally. The contact had taken the vehicle to a local dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.

NHTSA ODI 11627223

Truck has 46,000 miles on it. While driving and reaching the speed of 55mph the truck stayed violently shaking, causing me to reduce speed to steady the truck. This has happened on more than one occasion, and seems to be getting worse. The truck was manufactured at the Kentucky plant in December of 2019.

NHTSA ODI 11627024

The contact owns a 2020 Ford F-250. The contact stated that while reversing, the rearview camera image was distorted on some occasions, and on other occasions, a message advising that the rearview camera was inoperable and to contact the dealer was displayed on the infotainment system screen. The contact stated that the failure had progressively become permanent. The vehicle was taken to the dealer, where an unknown repair was performed. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,000.

NHTSA ODI 11625506

The contact owns a 2020 Ford F-150. The contact stated that while accelerating from a stop, the vehicle lurched forward and hesitated to accelerate. Additionally, while driving at various speeds, the transmission randomly shifted gear and the gear selector failed to match the gear selection. During the failure, the check engine warning light was illuminated, and the “WRENCH” symbol was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V197000 (POWER TRAIN). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000.

NHTSA ODI 11618838

Same as my previous Complaint dated yesterday, 10/3/2024, Ray Varner Ford, a Ford Dealer, tried to sell me the wrong Power Steering Fluid for this truck. I gave the Vehicle year, make, model and VIN # and they still tried to sell me passenger car steering fluid. Varner Ford LLC 2026 N Charles G Seviers Blvd, Clinton TN 37716 on Invoice [XXX], on which I purchased brake fluid but rejected the wrong PS fluid. This 250 3/4 ton truck uses Ford Automatic Transmission Fluid (ATF), not power steering fluid, and adding the wrong fluid will result in system damage, failure and possibly accident if steering control is lost. A mechanic at a local Tire and Lube business told me that adding this incorrect fluid will result in damage to the seals in the PS system, so apparently this is a known problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11618056

I am an Engineer in several capacities (Electronic, Mechanical, Automotive) and have studied motor vehicle fluids and lubricants in chemical and physical properties details. 2020 Ford 250 TRUCK, not light passenger veicle. A Ford Dealer, Ted Russell Parkside, 9925 Parkside Dr in Knoxville TN, sold me the WRONG POWER STEERING FLUID FOR THIS COMMERCIAL VEHICLE (TRUCK). Invoice [XXX] dated 10/02/2024. The purpose was routine maintenance on a nearly new truck. They sold me passenger CAR Power Steering (PS) fluid, not the correct Motocraft Automatic Transmission Fluid (ATF) : 1. ) as clearly specified on page 367 of the vehicles Owners Manual 2.) as obvious by looking at the dark red fluid, its obviously Ford ATF I took the steering fluid back to this Ford Dealer who blamed the mistake on a computer printout, which is a false excuse considering point 1.) above. The Parts Manager tried to blame me for the mistake stating I hadnt supplied the vehicles VIN number so they could look up the correct fluid. That was a deliberate LIE as: 1.) The Owner can find the correct fluid without knowing VIN as in 1.) above 2.) The Dealers Parts Employee neither asked for the VIN nor went out to get it as the vehicle was on their parking lot at the time of sale, 3.) An attempt at Blaming the Victim (me) which is a deliberate deceptive tactic Replacing the steering fluid in this heavy truck with the wrong, passenger car fluid, will result in fluid failure because normal PS fluid does not have the high pressure additive chemicals that are in the correct ATF. The wrong fluid will not lubricate the steering pump or rack in operation, especially at heavy loads, and cause excessive metal-to-metal wear and probably longer term steering failure which can result in accident or death. This further could be a deliberate fraud, as the un-knowing vehicle Owner would see system failure at some time in the future without being able to link the steering failure to installing the wrong fluid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11617912

THis vehicle was purchased new from Ray Varner Ford, CLinton TN. Ford issued a Safety REcall notice for insulating material contacting the driveshaft. I took this vehicle to Varner who said they inspected it but found no defect. Last year, the vehicle was seen by the Ford Dealer in St Augustine FL, who told me the Safety Recall had not been addressed. When I explained that Varner had (at least claimed to have)_ inspected it, the Rep said "if so , they didnt enter it into the computer system." I have contacted Ford who essentially ignored the matter.

NHTSA ODI 11617926

The contact owns a 2020 Ford F-250. The contact stated that on several occasions while driving approximately 50 MPH, the vehicle began shaking violently. The vehicle was taken to a dealer where it was diagnosed that unknown parts needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 21,000.

NHTSA ODI 11617560

The contact owns a 2020 Ford F-250. The contact stated that while the vehicle was parked in the driveway, the following day it was discovered that the front passenger’s side door window had cracked. The contact stated that recently while the vehicle was parked, it was discovered that the front driver's side window was also cracked. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 55,000.

NHTSA ODI 11616904

The contact owns a 2020 Ford F-250. The contact stated that on several occasions while driving at speeds over 50 MPH, the vehicle began shaking violently. The vehicle was taken to a dealer where it was diagnosed that the pitman arm, steering damper, track bar, and drag link needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 112,600.

NHTSA ODI 11616636

As I was driving on the freeway at 65 mph the vehicle started shaking uncontrollably. I slowed my speed to 55 mph and it finally stopped. I attempted to return to 65 mph again and it started shaking even worse. I pulled off at the next exit examined the truck and it looked fine. I just drove it home at 50 mph. No warning lights or maintenance lights came on.

NHTSA ODI 11616120

The headlights have failed multiple times causing bulbs to stop working or “blow”. Changed headlight bulbs approximately 4 times in the 18 months. Safety became an issue due to decreased lighting while driving. Also becomes a safety risk due to not being able to have the vehicle properly inspected by the state of WV. The problem has been discussed with the local ford dealer multiple times with no further progress other than discussions. No warning lamps or other problems prior.

NHTSA ODI 11612436