What 254 owners told NHTSA about the 2020 Ford F-250 Supercab

Rear camera displays a black distorted image for roughly 5 seconds, then a completely black screen meanwhile instructing to contact dealer. Dealer says that even though Ford announced a 15 year extended warranty, it is not attached to any VINs. Therefore they will not honor their statement from the Chief Operating Officer on October 22, 2025 on the Ford website. Dealer at Metro Ford advised me there was no way possible to escalate case, or send an email for guidance on the issue. Refused.

NHTSA ODI 11701426

The contact owns a 2020 Ford F-250. The contact stated that the sunroof had been leaking for approximately 2 years. The contact used rubber mats to cover the carpet, but the carpet was soaked. The contact stated that the vehicle was taken to a local dealer two times and the dealer informed the contact that the vehicle had been repaired; however, the failure persisted. The contact stated that recently the tailgate had an electrical short circuit following a period of heavy rain. The contact had taken the vehicle back to the same dealer. The vehicle was repaired. The contact informed the manufacturer of the failure and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 6,000.

NHTSA ODI 11672555

The contact owns a 2020 Ford F-250. The contact stated that while the vehicle was parked in the driveway, the following day it was discovered that the front passenger’s side door window had cracked. The contact stated that recently while the vehicle was parked, it was discovered that the front driver's side window was also cracked. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 55,000.

NHTSA ODI 11616904

Component: Battery Junction box then affecting other parts. water intrusion into battery junction box affecting and shorting out other components. Items shorted out due to water in battery junction box include: Battery Junction Box itself, Left rear Blind Spot Monitor, Left rear Brake Light, Drivers seat control (shorted all seat heated components, All lumbar and massaging components fully inflated and would not deflate) , Windshield wiper motor shorted and stopped working, Rain sensor stopped working. Both Tow Mirrors would Randomly deploy to the furthest out position. Main Safety Concerns were Windshield Wiper Motor Stopped Working and Seat Randomly adjusting, Inflating, Deflating. Vehicle is currently at for dealership ( Sam Packs 5 star Ford Lewisville TX) who has diagnosed the issues. The only warning lamp was for the Driver Side BLIS when the incident would occur.

NHTSA ODI 11569979

Mirrors are extending out while driving and will not return. Causing unsafe driving conditions.

NHTSA ODI 11554637

I want to file a formal complaint against Sunland Ford in Victorville California about not remedying this safety recall for my vehicle in a timely manner. A letter was sent out to me on May of 2022 regarding this recall and I have contacted Sunland Ford several times to get this recall resolved and here we are almost a year later and it still hasn't been fixed. I was in snowy conditions in Montana in March and I just about wrecked because of the became inoperable for a short period of time so I need someone to please get Sunland Ford to hurry up and get this fixed asap.

NHTSA ODI 11517280

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility). The dealer was made aware of the issue and declined to perform the recall repair unless the windshield wiper arms were faulty. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11512051

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.

NHTSA ODI 11506373

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side windshield wiper failed to operate and then detached. The dealer was made aware of the failure but confirmed that parts were not yet available. Mac Haik Ford Lincoln (7201S I-35 Frontage Rd, Georgetown, TX 78626) was also made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,800. Parts distribution disconnect.

NHTSA ODI 11503944

Mine and my families saftey was at risk when the A/C failed to run during a trip home. It was a damp rainy day and the windshield completely fogged over on the inside. Running heat and opening windows would not clear the visibly issue. There was 0% visibility. I had to drive with my head out the window to slow to a stop and wait hours before the A/C resumed working. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has been reproduced every time I drive the truck and has been verified and attempted service by two separate Ford Dealers. The truck was with the first Dealer for 1.5 months. I am in communication with the second Dealer now. This was a Ford buy-back vehicle. The claim was that the vehicle was overheating and that a fan shroud was replaced to fix the issue. I am skeptical that there wasn't more to the issue that wasn't resolved. No warning prior to failure. July 2022 is when the problem caused me issue. I do believe the issue was there since I purchased the vehicle used in August 2021, but the vehicle was not driven much so it never affected me.

NHTSA ODI 11488028

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that while washing the vehicle, he became aware that the windshield wiper arm was fractured. The dealer was contacted and informed the contact that the manufacturer had cancelled the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was 17,990. Parts distribution disconnect.

NHTSA ODI 11474098

On 4/24/2022, during a snow storm the passenger side wiper failed to work and came disconnected from the vehicle. The drivers side wiper stopped working and would not return to the downward (parked) position. Both wiper arms are stripped and non-functional. I was forced to wait for two days for weather/roads to clear before I could leave for my destination, due to the non-functioning wipers and weather. I tried to order new wiper arms from on-line dealers and third party dealers only to have all orders canceled as that there are no parts available, and that new availability was unknown. While in search of these parts, I found that there is a Ford recall on this issue, Safety notice #22S26 / NATSA #22V250. On 5/18/2022 I went to a Ford dealer for repairs and was told there are no parts, with no known time of receiving such parts. On 6/10/2022 I returned to the dealer and was told the same information, no parts. On 6/14/2022 I called Ford and was given a case number, and informed that the arrival of any new replacement parts was still unknown. The truck is obviously not safe to drive in, or when inclement weather is advised and/or happening. I have had to pull off the road and wait out rain storms and fog as well. Ford has made no offer of reimbursement due to lost use of this vehicle , or offered to sponser a loaner truck for use while waiting for the the repairs/parts to come available. At best, Ford has offered to try and escalate my request for replacement parts, which to date is still unknown, and parts are still unavailable. ... Which leaves me with a, new 2020 F-250 that is, and has been, unsafe drive since April of this year (which, by the way, I pay almost $1000.00 per month in a loan payment on.)

NHTSA ODI 11469210

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V087000 (Structure, Power Train) and 22V25000 (Visibility) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11461532

REAR SLIDING WINDOW SHATTERED AFTER REMOTE STARTING VEHICLE WHICH TURNS ON REAR DEFROSTER. GLASS EXPLODED INTO CAB COVERING OCCUPANTS IN GLASS.

NHTSA ODI 11415516