What 254 owners told NHTSA about the 2020 Ford F-250 Supercab

2020 Ford F250 with 85,000 miles. We purchased new and all maintenance has been done on time and by Ford Service. Transmission began jerking when going from park to drive (or reverse). Noticeable lunging of the vehicle when putting into gear. This began in December 2025. This is a safety concern if anyone is in front of or behind the vehicle when this happens. The truck jumps. Now the transmission is not shifting gears smoothly when the truck is in motion. This is a known problem with trucks manufactured during this time period with 10R80 transmissions. Ford has been less than helpful in helping me come to a resolution. They tell me there was a TSB sent out. They attempted to reprogram software (at a cost of $424 to me). I will upload the invoice from Ford. This only made the problem worse. They quoted me a "special price" of $8,500 to replace the transmission, however their service department is SIX WEEKS out. For this reason we have chosen to have the transmission replaced at a local transmission shop. Their price is $9,932.41. I have attached that invoice. Ford needs to take accountability for this safety problem and attempt to make these vehicles safe. They should absorb at least some of the cost to fix this design problem. We paid full price to purchase a new, safe vehicle. That is not what we received. Rather than a "Technical Service Bulletin", Ford should be forced to do a recall and make this right for customers who paid top dollar for these vehicles.

NHTSA ODI 11714005

The contact owned a 2020 Ford F-250. The contact stated that while driving at 75 MPH, he smelled a burning odor, but assumed it was coming from outside. Two minutes later, smoke filled the cabin. No warning light was illuminated. The contact heard flames coming from the dashboard. The contact pulled over and safely exited the vehicle. The contact saw that the engine compartment had caught on fire before the vehicle was completely engulfed in flames. A police officer was driving behind the vehicle and witnessed the fire. A police report was filed. Firefighters arrived and extinguished the fire. The contact was unsure whether a fire department report had been filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

NHTSA ODI 11713646

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving, there was a ticking sound coming from the engine compartment. The cause of the failure was not yet determined. The failure mileage was 76,000.

NHTSA ODI 11709331

The contact owns a 2020 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel), 25V626000 (Steering), and 25V686000 (Back Over Prevention); however, parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced PCM failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11708820

The contact owns a 2020 Ford F-250. The contact stated that while driving 75 MPH, the vehicle made an abnormal knocking sound, and there was excessive smoke coming from the exhaust pipes, before the vehicle shut off. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where the entire fuel system was replaced due to metal shavings contamination from the high-pressure fuel pump(HPFP). The vehicle was repaired at the owner’s expense. The contact later received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel), which the contact related to the failure. The manufacturer was contacted for reimbursement; however, the manufacturer informed the contact that reimbursement could only be provided once the recall remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 45,000.

NHTSA ODI 11706463

Sometime sudden decrease of power , f250 truck rpm goes high while parking with engine on and now pitman arm broke off causing no control of steering . Having it push safely off the road , contact dealership but no parts to fix and timely how long it takes to get part to fix problem. 2020 ford f250 start but very unsafe to operate with no control of the steering

NHTSA ODI 11706235

Driving while pitman arm broke in half lost total control

NHTSA ODI 11705754

door lock actuator on passenger side door has stopped working. cannot unlock or lock the passenger side door from drivers side or outside of passenger side. from inside, driver must reach across vehicle by undoing seat belt, usually with car running, sometimes with transmission in drive, to manually unlock passsenger door for passenger. This has been a common complaint on Ford Forums. It is evidently affecting many trucks. Please put out a recall on this problem. Thanks

NHTSA ODI 11703630

when passing another vehicle in a passing zone, with gas pedal fully depressed, there is a 2 or 3 second lag time after releasing the gas pedal before the truck actually stops accelerating. this has happened since I bought the truck brand new from the dealership. first few times it happened it scared the hell out of me. I had to apply the brakes hard in order for it to slow down. I brought it back to the dealer to have it looked at (while having the windsheild wiper recall repaired). the ford mechanic stated that that was just the way it is. he also said others have had this problem as well but there was no factory directive to fix it. The problem still occurs to this day but since i am used to it and expect it It is not as terrifying. but still, this is a obvious safety problem.

NHTSA ODI 11703632

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that soon after starting the vehicle, the vehicle shut off without warning. The contact made several attempts to restart the vehicle, but the vehicle failed to start. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed. The diagnostic test determined that the high-pressure fuel pump had failed and destroyed the entire fuel system. In addition, the contact received notification of NHTSA Campaign Number: 25V686000 (Back Over Prevention); however, the part for the recall repair was unavailable. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered under warranty. The contact inquired about the recalls on the vehicle but the manufacturer offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 144,000.

NHTSA ODI 11703198

Rear camera displays a black distorted image for roughly 5 seconds, then a completely black screen meanwhile instructing to contact dealer. Dealer says that even though Ford announced a 15 year extended warranty, it is not attached to any VINs. Therefore they will not honor their statement from the Chief Operating Officer on October 22, 2025 on the Ford website. Dealer at Metro Ford advised me there was no way possible to escalate case, or send an email for guidance on the issue. Refused.

NHTSA ODI 11701426

I am filing a complaint regarding a safety defect on my 2020 Ford F-250 (VIN: [XXX] ), which is included in NHTSA Recall 24V-957 (Ford Recall 24S78). I received Ford’s recall notice prior to the failure of the high-pressure fuel pump. When I contacted Ford at that time, I was informed that the recall remedy was not yet available. In March 2025, the high-pressure fuel pump failed suddenly while I was transporting livestock in a towed trailer with my three children in the truck. The vehicle experienced an abrupt loss of power in traffic and became unable to move. We had to remain stopped until a tow truck arrived, creating a significant safety hazard for my family and other drivers. The Ford dealer documented the failure as “high pressure pump froze up and cracked high pressure pump,” which caused metal contamination throughout the fuel system and required complete replacement of the pump, injectors, rails, lines, and a fuel tank flush. The total repair cost was $16,574.44, which I paid out of pocket. Ford has stated they cannot process reimbursement until the recall remedy becomes available, despite federal regulations allowing reimbursement for repairs completed after notification of a safety defect. I am requesting NHTSA’s assistance in ensuring Ford complies with the recall reimbursement requirements and continues to monitor this defect due to the sudden and dangerous nature of these failures. Thank you for your attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11700558

The contact owns a 2020 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V626000 (Steering); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While the contact’s husband was driving approximately 45-50MPH, the vehicle suddenly lost motive power and power steering functionality. The driver coasted to the side of the road, and the vehicle became inoperable. The vehicle was towed to the dealer, who determined that the high-pressure fuel pump (CP4 pump) had failed and there were metal fragments inside the fuel line. The CP4 pump was replaced. The dealer confirmed that the recall repairs were not completed. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

NHTSA ODI 11699233

The transmission would hang up in 7th gear when stopping at red light, caution light or stop signs without warning. It would roll like normal when letting of brakes however when out in the middle of traffic stop signs or caution lights the truck would not move and would not shift as it was hung in 7th gear. The only way to get the truck back in 1st gear was to place the truck in park and turn the ignition off then restart the vehicle. This has happened 3 different times post bringing the truck to silsbee ford for a ecm and tcm reprogram. Originally called dealer back to reports extreme rough shifting and was told they did not mess with anything in the transmission and it was not due to anything they did, never received a call back from manager. No warning lights messages ever appeared to show the transmission had failed to down shift into first gear at the stop lights. All three of these events happened while my 7 year old child was in the truck and two of the times it was a near miss and narrowly avoided accidents. Prior to this since around 50,000 miles truck would shift rough with rough engagement into 3,4th,5th,6th, gears with frequent flare shifts and was told by dealers this was normal characteristic of the transmission.

NHTSA ODI 11698586

Safety of all people are affected by driving my truck with a steering wheel that might separate and cause a crash.. no loaner until fixed ...

NHTSA ODI 11697821

On October 29, 2025, while traveling around a sweeping freeway transition ramp at 65 MPH in my 2020 Ford F-250 (46k miles on it), I hit a bump in the road. Suddenly the truck began violent, uncontrollable shaking of the front end of the truck and the steering wheel, feeling like the truck was about to fall apart. This terrifying, chaotic event caused me to struggle to steer and maintain control of the vehicle, sending me into the center divide. My son in law and 2 year old grandson were in the vehicle with me, visibly shaken by the event. Thankfully I was not pulling my travel trailer at the time, this could have ended in a critical situation. No warning lamps illuminated. Ford is aware of this issue and previously ordered a "customer satisfaction" repair, but that only covers 2017-2019 trucks. The truck is scheduled to be taken to the Ford dealership today 10/31/2025, however we are unclear whether there will be a cost for the repair.

NHTSA ODI 11696757

We have had this truck a total of two months. The dealer told us that there were not recalls on it, come to find out there are two. The recalled part froze up and shattered that shot metal shavings all through the fuel system. This caused the truck to lose all power and shut down on a busy road which could have led to a major accident had it not been after rush hour. After towing the truck to a repair shop, we found out about the recalls. Come to find out, the warranty company nor Ford will pay to fix the vehicle due to nothing available. How are we the consumer liable for this when it is under recall and Ford has been working on a fix for a year? We have been told a fix would be around $10,000.

NHTSA ODI 11696207

Leaving him with Grandbaby and when we stopped I went to get her out of her car seat but the passenger side rear would not unlock. What would happen if the car was on fire and the door lock would not work properly. The driver said will rarely work properly with the physical key itself and now the auto locks don't work. Cannot believe this is not required to be repaired as it really jeopardizes the safety of infants in car seats. Such a easy fix for this type of possible safety issue. I have 3 Ford trucks and 1 Ford Explorer but very concerned the newest is a accident waiting to happen with one of my Grandkids and these inoperative locks.

NHTSA ODI 11695870

On October 3, 2025 our 2020 Ford F250 King Ranch 6.7 diesel broke down with no start and check engine light. We contacted Ford. We towed the vehicle, at our expense to the dealership we purchased it from approximately one year ago on October 6, 2025. I contacted Ford on October 3, 2025 and received a claim number. On October 7, 2025 the Ford dealership contacted us to inform us the high pressure fuel pump catastrophically failed. It cracked the pump housing. It is a 12,000.00 repair. It is a safety recall. The pickup on has approximately 56,000 miles. The 5 year power train warranty ended September 15, 2025. I have contacted Ford twice sense January 0f 2025 to see if there was a resolution to this recall and they stated there is no fix as of this time. The dealership and I have contacted Ford Customer Service several times. I have left several messages for the representative handling our case and was promised call backs but never did. On October 10, 2025 there was a new case generated due to the lack of communication. Both the dealership and I were promised a call back and we did not receive one. We use this pickup for work and we are losing income. I asked for a loaner and I was told that was not possible. I pulled a Carfax on this pickup and found that possibility this vehicle was bought back twice. When we purchased it, the service record give to us did not show that information. We would like for the repairs to be completed in a timely manner. The dealership stated on October 8, 2025 that the entire fuel system would need to be replaced and could have it completed in three business days. I am not feeling comfortable knowing the pickup has been bought back from Ford two other times and not informing us. Also I am worried it may have caused engine damage.

NHTSA ODI 11692966

The contact owns a 2020 Ford F-250. The contact had received notifications of NHTSA Campaign Numbers: 24V957000(Fuel System, Diesel) and 25V626000(Steering); however, the parts to do the recall repairs were not yet available. The contact had contacted an unknown local dealer several times and had been advised that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11692421

AT 107,000 I lost 10th gear on the highway while pulling a trailer and was almost involved in a collision. The collar of the f250 10 speed is just as bad as the 2018 10 speed on f150s and they are failing at 100k. Complete new transmission needed. This should be recalled and i should be refunded. This is insanely dangerous to lose power while driving

NHTSA ODI 11689515

Sync Infotainment system freezes and has the same symptoms as listed in the recall that was issued in May of 2025. The screen will occasionally freeze when powering up or even driving, resulting in loss of use of navigation. Infotainment screen will also occasionally freeze when in reverse not showing accurate information from the back up camera.

NHTSA ODI 11689127

The contact owns a 2020 Ford F-250. The contact stated that while entering light traffic, the transmission became stuck between gears. The accelerator pedal was depressed, but the vehicle failed to respond or move. The vehicle was restarted and worked as designed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who determined that the failure was related to the transmission. The mechanic called the local dealer for the contact and was informed that the vehicle was not under warranty. The contact called another local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 57,000.

NHTSA ODI 11689192

My 2020 Ford F-250 King Ranch with a 6.7L V8 Turbo Diesel engine experienced severe engine failure while I was driving. The engine was completely destroyed and had to be replaced. My warranty company paid to install a new engine into the truck, but did not pay to have the remaining components fixed that were directly damaged by the engine failure. There was severe damage done to the fuel pump, DEF system, and wiring harnesses that caused the truck to be permanently into a mode called "LIMP Mode" which electronically governs the truck to 50 MPH. There was and still is an unresolved recall on the truck. The recall is as follows: #24S78 POWERTRAIN CONTROL MODULE SOFTWARE UPDATE BIODIESEL DEPOSIT ACCUMULATION. The NHTSA number is: NHTSA: #24V957. There were absolutely zero (0) warning signs that alerted me that this was an issue before the engine failed. No alerts or warning lamps were illuminated on the truck before it failed. All i got was a letter in the mail stating that the engine could fail due to this components and that there is no known solution to fixing the problem. This issue caused my engine to fail while I was driving to work. There are issues with the truck still that were directly caused by this issue that the warranty will not cover INCLUDING this recalled component that has no available solution. I have a 2 month old son and a wife that rely on me having this truck. I have risked the safety of my family, and others on the roads, unknowingly by operating this truck on the roads. I am asking that Ford Motor Company be held Liable for all damages to my truck, and the repurchase of the truck for full price. This is unacceptable from a company as big as Ford Motor Company.

NHTSA ODI 11688169

Known issue identified with this particular make, model and year truck in 2021; rough shifting, wrench light illuminating, failure to shift gears appropriately, stuck in certain gears risk of stalling, stopping, unable to shift down appropriately inspected by dealer and mechanics Ford document shows planetary needle bearing inside ring gear assembly generates contamination back in 2021/2022; unable to confirm fix was performed on this vehicle

NHTSA ODI 11687722