What 68 owners told NHTSA about the 2019 Kia Sportage Phev

Vehicle suddenly entered recall limp-mode due to the ongoing engine campaign. Prior to this, the vehicle had immaculate maintenance records and zero driveability issues. The franchise dealership performed a short-block engine replacement under the safety recall, rushing the complete powertrain swap in less than a single afternoon.The dealership subsequently returned the vehicle in a dangerously malfunctioning and incomplete repair state. At delivery, the Check Engine Light was actively illuminated, and the car exhibited severe acceleration stumbles, power loss under load, and engine misfires (driving "punchy"). Because I am a non-mechanic, I gave the vehicle one week to settle, but the life-threatening acceleration stumbles persisted.Upon immediate return to the service center, the technician (Nathaniel) formally diagnosed failing intake manifold "butterfly" valves (Variable Charge Motion assembly). Nathaniel explicitly admitted to me that this auxiliary component failure was directly caused by the mechanical extraction and engine replacement process. Despite admitting their labor caused this defect, the dealership refused to complete the safety repair, demanding a fraudulent $900 out-of-pocket payment to correct it. Management then falsely claimed a simple manifold service would take two full days—directly contradicting their rushed afternoon engine swap.The dealership released the vehicle back to me with no confirmation of safety or roadworthiness. I escalated this to Kia Corporate Customer Care, but they officially responded via email refusing to intervene or facilitate any auxiliary repairs. Out of absolute necessity as a single mother working 12-hour shifts, I am forced to drive this vehicle short distances. It remains a major safety hazard due to unpredictable stumbling, chronic cylinder misfires, and high risk of sudden stalling in active traffic, leaving a federal safety recall completely incomplete. I have invoices and emails if needed

NHTSA ODI 11748827

The engine locked up about a year ago, and since we didn’t technically have a recall we didn’t know what to do. It was able to drive again after we had a technician work on it, but now it’s not driving anymore. It shakes hard when it’s idling and driving. We have waited over 2 weeks to be diagnosed with the problem. We have had to spend $1300 on rental cars because we can’t get a loaner until diagnosed. The car is not safe to drive and puts our lives at risk to drive it. We were lucky it didn’t start shaking while we were driving on a major highway, but it did still happen while driving and was terrifying. The car is at Williams Kia now, in Elmira NY. They still haven’t diagnosed the problem. The check engine light is on.

NHTSA ODI 11748112

I did not have an incident yet. I was advised by my local State representative Jimmy Gordon's office. They stated were unable to help me get reimbursement for the $8000 I just paid my Kia dealer, but that I should make a complaint on this website. What happened is that I was hearing an odd noise and it was slipping. I went in thinking it was my tires and it needed alignment- so I had them replaced , etc in April. But the sound was still there so I went back in . Then the Kia St Cloud dealer diagnosed that the AWD transfer case was the cause (pd $4704 including $130 surcharge! ). When dealer called to say it was ready, they said bad news- your transmission is also damaged (pd $3197 including $90 surcharge ! ). This is a known failure of Kia/Hyundai models and needs to be addressed. You can lose control of your car and there could be an accident, especially on busy highways! I appealed to Kia corporate and also BBB auto line, but they both denied because too many miles (130k). The sound I heard /issue with transfer case & transmission happened as soon as my powertrain warranty was over! This is not right! I was someone who had given this vehicle 5 stars! I am the only owner and a multi- Kia owner who only brought this vehicle to a Kia dealer for all work. I have all records and that info was why Kia corporate originally told me i had "justification " for a goodwill reimbursement. [I currently am unemployed so I had to put all the repairs on a credit card (which meant being charged a 2.9% surcharge without informing me at the counter!)]. I hadn't heard so called June 2nd to Kia customer care and they said it was denied after all and would not give me any info except that they had negotiated with the dealership and it came back denied! I tried to call the GM at the dealer , but no answer back from my voice mail to Hector. Then BBB AUTO LINE also told me ineligible due to mileage. Well, this is still a dangerous issue and needs to be addressed!

NHTSA ODI 11743447

The vehicle is experiencing excessive engine oil consumption. The engine was found by the dealership to be low by 3 quarts of oil after about 1000 miles during an oil consumption test, indicating abnormal oil loss. The suspected failure involves internal engine components, possibly piston rings, allowing oil to enter the combustion chamber and burn. This condition creates a safety risk because the engine can become critically low on oil, without warning, potentially leading to engine damage, loss of power, or engine failure while driving. The problem has been reproduced and documented by the dealership during oil consumption testing. However, there are inconsistencies in the dealership’s reporting, as later documentation stated that no oil consumption was found despite earlier records showing excessive oil loss. This vehicle has been inspected multiple times by an authorized dealership and is currently part of an open case with the manufacture. The vehicle was also held at the dealership for approximately three weeks without clear documentation of work performed. There were minimal warnings indicators prior to the issue. The vehicle showed rough engine performance, which was consistent with oil fouling the spark plugs. No clear warning light reliably indicated the severity of the oil loss before the condition was discovered during testing.

NHTSA ODI 11726557

WHEN I PUSH ON THE GAS PEDAL SOME TIMES I GET NOTHING FOR A SHORT TIME WHEN STARTING FROM A STOP

NHTSA ODI 11722182

The contact owns a 2019 Kia Sportage. The contact received notifications of NHTSA Campaign Numbers: 22V703000 (Trail Hitches) and 21V137000 (Service Brakes, Hydraulic); however, the recall repair requests were denied by the manufacturer. The contact stated that while attempting to start the vehicle, it failed to start as intended. No warning light was illuminated. In addition, the contact stated that while her brother was driving at an undisclosed speed, there was an abnormal sound coming from under the hood. After restarting the vehicle, there was a burning odor coming from under the hood. The vehicle was towed to a local dealer, where it remained, and the contact was advised that a recall warranty had expired. The vehicle was not diagnosed or repaired due to the costs. In addition, the contact stated that the recall was initiated prior to owning the vehicle. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 74,000.

NHTSA ODI 11714237

I have a 2019 Kia Sportage with 41k miles on it and the paint is peeling. As of now, the roof spoiler is completely peeled off. The side view mirrors, and the door handles, have paint peeling and bubbling. I have reported it to Kia and they are unwilling to stand by their product and extend the warranty on the paint. Kia is fully aware of the problem but is not willing to fix it.

NHTSA ODI 11711162

This complaint is in reference to my vehicle which is involved with Federal Class Action Lawsuits and the fact that my engine was defective from the day it was built. My engine was consuming oil at a rate of 1 quart every 361.1 miles driven. I was advised to not put oil in it and drive it until it blows up. This would have put myself, my family, friends, or any other passengers or bystanders at risk. Kia is denying my claim solely on a non rod bearing failure.

NHTSA ODI 11709880

The contact owns a 2019 Kia Sportage. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that the vehicle required 6 quarts of oil every 1,900 miles. The vehicle was recently taken to Valvoline, where an oil change was performed. The contact stated that while driving 60 MPH the following day, the vehicle started shuddering and misfiring, and the failure increased significantly while idling. The check engine warning light was illuminated. The contact stated that the failure persisted while driving at 60-65 MPH on the same day, and the engine stalled. The low oil pressure, the battery, and the check engine warning lights were illuminated. The contact was able to pull over to the side of the road. The contact was able to restart the vehicle and continued driving; however, the vehicle continuously shuddered and misfired. The vehicle was taken to Valvoline, where the contact was informed that the engine was misfiring. The contact stated that the vehicle stalled while driving after the service appointment. The vehicle was taken to the dealer, where the spark plugs and other unknown parts were replaced. The dealer then test-drove the vehicle; however the failure persisted. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to an unknown engine recall. The manufacturer was notified of the failure and informed the contact that the cost of the repair would not be covered unless the failure was related to the engine rod. The failure mileage was approximately 90,000.

NHTSA ODI 11707973

The brake peddle keeps jamming and sticking . The steering wheel is now very lose and a lot of play . There is a steering wheel with exclamation point flashing on the dash . When the card turns off it makes electrical noises . It is consuming oil . A pint a week . It’s been towed twice in three weeks

NHTSA ODI 11699997

My check engine light started blinking and the car was stalling out. I have now parked the car in my driveway. I bought the car October, 2024

NHTSA ODI 11697043

Severe oil consumption issue at 100k miles. Same issue seen on kia class action lawsuit for GDI engines. No leaks present, after 800 miles from oil change, no oil seen on dip stick.

NHTSA ODI 11695393

Engine went out at 150,000 miles.

NHTSA ODI 11691396

The contact owns a 2019 Kia Sportage. The contact stated that while the vehicle was in for maintenance, the contact was informed that there was no oil in the engine. The contact stated that the oil warning light had only illuminated once. The vehicle was taken to the dealer, where the first oil consumption test was performed. The dealer added oil to the vehicle. The contact checked the oil level every two weeks and noticed that the engine was consuming an excessive amount of engine oil. The contact was adding several quarts of oil every two weeks. The vehicle had several oil consumption tests performed by the dealer. The contact was informed that less than a quart of oil was lost. However, while the vehicle was at the dealer, all the oil had leaked out of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but did not offer any assistance. However, a claim was filed. The failure mileage was approximately 70,000.

NHTSA ODI 11690970

CLEAR COAT PAINT IS PEELING. ON TOP OF HATCHBACK. I DON'T KNOW WHEN IT STARTED, I JUST NOTICED IT TODAY 9-29-25. iT IS AVAILABLE FOR INSPECTION UPON REQUEST. NO WARNING MESSAGE PRIOR TO THE PROBLEM. I WENT TO DEALER AND THEY SAID THE PAINT WARRANTY EXPIRED IN 1922 AND THERE ARE NO RECALLS AND NOT EXTENDED WARRANTIES FOR THIS AND KIA HAS NO RESPONSIBILITY THAT'S WHY THEY ONLY GIVE A 3 YEAR, 36,000 MILE WARRANTY ON PAINT.

NHTSA ODI 11690286

My oil consumption is approximately 1.5 quarts every 200 miles. I get my oil changed every month and every other week I need to top off. When my oil, is low there is no indication on the dash. I have to preform inspections on my car on a daily basis. Now, my car will randomly not start. I replaced the battery and changed the spark plugs.

NHTSA ODI 11687052

The contact owns a 2019 Kia Sportage. The contact stated that the high beam headlights failed to illuminate as designed. The contact researched and learned of an undisclosed Technical Service Bulletin concerning the failure with the halogen bulbs on the 2020 Kia Telluride. The vehicle was taken to the dealer but was not diagnosed. The dealer confirmed that the VIN was not under recall or covered under warranty. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 65,000.

NHTSA ODI 11686416

The contact owns a 2019 Kia Sportage. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle went to LIMP Mode. The vehicle was towed to the dealer, who performed an oil change and updated the Knock Sensor Detection System(KSDS). The contact stated that later, while driving, the engine oil warning light illuminated. The contact checked the engine oil and discovered that the oil level was extremely low. The dealer was made aware of the failure and informed the contact that the pistons were faulty, and the engine needed to be replaced; however, the mileage had exceeded the warranty coverage. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

NHTSA ODI 11683614

My engine has been burning through oil very fast, it is only 6 years old. I have to put oil in it approx 3 times before another oil change is due. My mechanic suggested I see if there were any recalls but there are none. I have no lights on or any other issues.

NHTSA ODI 11679543

The paint started peeling on my 2019 Kia Sportage

NHTSA ODI 11673193

The I started noticing my oil light was coming on after only few hundred miles. After every oil change a week or 2 later I would need oil. Took it to a several mechanics and no leaks founds they all said the GDI engines are known for consuming high amounts of oil. I called Kia and they admitted they know about the problem but will do nothing about it

NHTSA ODI 11664071

The car started stalling anf an engine light came on

NHTSA ODI 11649966

Oil consumption issues that kia is not taking responsibility for

NHTSA ODI 11647567

The car continues to burn oil and have to put oil in it although not time for oil change. I took the vehicle to dealership several times because whenever I get gas it won’t let me start it right away or stutters after getting gas. Whenever the car is in park or idle it’s making a knocking noise and shaking really bad. The check engine light keeps going off and on but this most recent time it is not on. Initially i was advised they could only diagnose when check engine light on but that’s the issue because light does not stay on. I was on the freeway going about 70mph the car started declining in speed so had to hurry and pull over. Pulled over and turned off the car then it took several times to start back up. Vehicle currently at dealership waiting for more info but said it’s something related to the engine misfire.

NHTSA ODI 11643278

Vehicle was throwing codes P2196 O2 sensor stuck rich, P0290 post catalyst fuel trim lean, P01720 system too rich, P016B closed loop air/fuel ratio control at limit. Brought to local dealership where they did an inspection and could not find any major issue that, in their words, “would affect drivability”. Recommended I start using premium fuel and in the future consider a fuel system cleaning. 9 days later while driving my engine starting knocking, check engine light was on and flashing, then my car died. Towed vehicle to the dealership where the assessed and found there to be no compression and stated the pistons looked “melted”. They could not give me a reason as to why, or why none of this was caught at my $100 service inspection 9 days prior. They stated I needed an engine replacement at $6700 due to failed pistons. They would not do any type of diagnostic or testing to rule out a known issue with the Theta II engine recall. They stated they did not have to do any further diagnostic since they found my pistons to be melted. Local mechanic of mine not affiliated with the dealership, assessed the engine and components, stated he did not see any abnormalities outside of normal wear and tear but did recommend I have the dealership tear into the engine since they are “Kia Experts” and know the engines. Kia dealership stated they filed a claim with corporate and it was denied. Kia corporate stated my dealership sent report stating engine failure reason is outside of scope for recall. Kia dealership refused providing me denial in writing. Sent me photo of correspondence with tech line which was a total of 3 messages. Vehicle had been at dealership since November 16th.

NHTSA ODI 11630646