What 68 owners told NHTSA about the 2019 Kia Sportage Phev

The contact owns a 2019 Kia Sportage. The contact stated that on several occasions the vehicle failed to start. The contact stated that the vehicle occasionally stalled while driving. Additionally, the contact stated while driving 55 MPH, the vehicle unintendedly decelerated to 30 MPH. The contact pulled over to the side of the road and attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the engine was faulty and needed to be replaced. The contact received a secondary diagnostic test from an independent mechanic and was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 160,000.

NHTSA ODI 11629690

The vehicle just suddenly stopped without any warning or anything. No warning lights came on until after the engine had almost completely stopped in the middle of the road. Vehicle is also using oil without any warning light coming on at all and vehicle is out of oil. That is a problem with both things. Suddenly stopping can cause me to be in an accident. This is not safe at all and should be the manufacturer responsible to repair this issue.

NHTSA ODI 11620419

The contact owned a 2019 Kia Sportage. The contact stated while driving 40 MPH, the vehicle started overheating and smoke started emitting smoke from the hood. No warning lights were illuminated. No injuries were reported. The vehicle was destroyed leaving only the framing. The fire department arrived on the scene and extinguished the fire. A fire department report was filed. A police report was not filed. The manufacturer was notified of the failure and the vehicle was inspected; however, the inspector did not find a defect in the vehicle. The vehicle was also inspected by the fire department who determined that the cause was in the rear passenger window. The failure mileage was unknown.

NHTSA ODI 11617339

1) Vehicle is burning oil and engine is overheating quite fast. 2)Vehicle has stalled or shut off on its own during use 3) Kia dealership refused to address the specific issue due to car being out of warranty because of the mileage. They also wanted to run different tests not directly associated with the issue; Wants to do trial and error which is only creating a humongous bill for the customer. 4) Insurance was contacted and currently awaiting instruction at the present time this form is completed on September 14, 2024 11:35 AM MST 5)No warning lamps or messages appeared. Only found out about initial issue when vehicle was taken in for yearly inspection in accordance to state laws for Tag renewal at a local Pep Boys. The mechanic informed me that my vehicle had an engine recall, the vehicle is burning oil drastically, and that the vehicle will need a new engine. After this and Kia refusing to do anything, all my vehicle issues became worse(April 2024-Present). I must put oil every 1k miles now presently. I revisited Oil Changers multiple times for a top off before it was even time for an oil change. The mechanic also made it so my oil would burn slower but it did not work.

NHTSA ODI 11614592

The contact owns a 2019 Kia Sportage. The contact stated that while driving at various speeds, the ABS and traction control warning lights illuminated, and Hill Descent Assist message was displayed. The contact also stated that while in park(P), the speedometer intermittently fluctuated. The vehicle was taken to the dealer where the wheel speed sensor and the rear engine bearings were replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 46,206.

NHTSA ODI 11613478

On my way driving to pick up my kids my vehicles check engine light started flashing and went into limp mode. It wouldn't go above 15 mph. The oil lamp started to flash. I had to ease it out of traffic and park the vehicle. I proceeded to check the oil and the dip stick was completely dry. I had to walk to the nearest autozone purchase 5 quarts of oil, walk back to the vehicle and put it into it. I then had to bring it home. I ran a diagnostic test and it was putting out a P1326 code. The car is not drivable. I had to have it towed to the dealership and they currently have it and I am awaiting further details.

NHTSA ODI 11613488

The contact owns a 2019 Kia Sportage. The contact stated that on several occasions while driving at various speeds, the vehicle jerked abnormally. The contact stated that the accelerator pedal was depressed, and the vehicle lost motive power. Additionally, on several occasions while in reverse, there was a loud noise coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to a dealer five times; however, the failure could not be replicated. The contact stated that on another occasion the vehicle was towed to an independent mechanic where an unknown code was retrieved. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11593887

The contact owns a 2019 Kia Sportage. The contact stated while driving 45 MPH, the electrical and mechanical systems became inoperable. The headlights, signal, and hazard lights became inoperable. The contact pulled over, placed the vehicle in park, and turned the vehicle off. After restarting the vehicle, an abnormal ticking sound was coming from the vehicle. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the radiator needed to be replaced and the tie rod had excessive play. The dealer denied repairing the vehicle due to sludge in the engine. The vehicle was not repaired. The manufacturer was notified, but no assistance was provided. The failure mileage was approximately 75,490.

NHTSA ODI 11583756

The contact owns a 2019 Kia Sportage. The contact stated that while driving at an undisclosed speed, the vehicle very briefly lost all motive power before quickly returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11579993

Fully maintained services with my 2019 Kia Sportage with my local Kia dealership. I am a sales rep and use my car daily. I have 155k miles on my car. My car was needing oil changes about every 2500 miles because it was burning so much oil. Yesterday, 2/08,I turned on my car during my work day and while ideling my car in park, my engine light came on. The car immediately started to shake uncontrollably. No other indication prior to the shaking of the car did I think something was wrong. Again I get services done frequently to my car. I took it to Kia immediately. They diagnosed that in cylinder 2 one of my intake valves was broken. This is not covered under the recall already put in place or with the extended warranty with the software update. According to my Kia Dealership, the current recall for an engine replacement is only for the under rod bearing. The dealership wants $7300 for a completely new engine. I have never had a car that has ever had an engine go. Nor have heard of one having the engine fail within the first 5 years. I have looked online and many people have complained about this exact same problem and Kia says they can’t do anything for us. I do not have current documentation because my car is still at Kia. I am trying to figure out what to do before I drive it off the lot.

NHTSA ODI 11571139

Complained since buying car noise in motor was told it was fine on dec 7th car broke down 200 miles from home was told it was the rod bearings that was under recall

NHTSA ODI 11559055

I have been fighting with Cronin Kia over my engine that needs replaced due to a known problem with the GDI engine. This vehicle is burning so much oil and I have reported the problem. I was told to perform oil consumption tests, which I have been compliant with. The problem is that on 11/16/23, I had to go to an oil change company due to my engine having no oil, yet again. I called Cronin Kia and was told that since I put oil in the car, I have to start all over again. I hadn't even gone the 1,000 miles that they requested me to do. I called the dealership and the service manager, Josh Hopkins, told me he could not help me even though I had photos. I then called the Kia corporate office number and spoke to Angel and was told that I should have let my engine blow up on the road and have it towed to the dealership. This would have caused an accident and they told me they didn't care that is what I needed to do. I feel this is so unacceptable and needs to be reported to you. This could cause a major accident and I have a daughter wo has special needs and I need to drive a safe vehicle and telling me to take the chance of an accident is so scary. I would really appreciate any help you can offer. [XXX] (formerly [XXX] ). [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11556695

On the computer radio area the screen is showing green and red saying to insert USB drive . Press Power key or ACC off and on. Total Update Mode. Caution! Keep the power and don't remove USB. Kia dealership told me I should receive a USB drive in the mail from Kia corporate to do the update at home at no charge. Kia corporate told me my vehicle is not a part of the current update. Then the Kia dealership in Saltillo, MS advised me to but my own USB drive and download the update on my own to do it. The whole situation seems unsafe. I feel someone needs to be advised of this situation. The case # is notated on the screenshot of the email from Kia corporate.

NHTSA ODI 11549678

The contact owns a 2019 Kia Sportage. The contact stated that while driving at an undisclosed speed, she heard an unusual ticking sound coming from the engine. The vehicle was taken to the dealer where it was diagnosed with tow hitch wiring harness deficiency. The contact was informed that the tow hitch wiring harness needed to be replaced. The vehicle was not repaired. The contact had received an interim recall notification in November 2022. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) in July 2023. The contact stated that the vehicle was stolen in April 2023 for a short while. The manufacturer was made aware of the failure but provided no assistance. The manufacturer offered to cover half the cost of the repair. The approximate failure mileage was 40,000.

NHTSA ODI 11542854

My cruise control works some times and then it doesn't. I was driving 80 mph with my cruise control on and couldn't shut it off. Finally stepping on the brake door work to shut it off. I can't see the mileage driven more than half the time, as well.

NHTSA ODI 11538074

the continued to over heat smoke and has burning smell and seat belt stop tracting and retracting

NHTSA ODI 11536626

[XXX], I was driving alone on [XXX] in McAllen, TX. & intersection of [XXX] St. Weather was sunny, hot, and dry. My car was 1st in middle lane, speed about 20 mph. I applied the brakes for a red traffic light. Instantly, the brakes locked and 3 air bags deployed -driver and passenger side + passenger side windows. The windshield was blocked but it seemed like the car swerved slowly, about 10-15 mph, to the right. My car sideswiped the Chevy Equinox stopped at red light in right lane. The car behind me, Toyota Corolla, hit my rear end. I didn't hear or feel either of these crashes. McAllen PD arrived and called a wrecker and ambulance for me. The airbag peeled back layers of skin on my right forearm which was bleeding profusely. Lone Star EMS #[XXX] ambulance took me to South Texas Health System ER on Ware Rd., arriving at 4:50 p.m. I didn't see the two other cars until I was on the gurney in the ambulance. Police report - wrecker and ambulance were called for driver of Toyota. The ER doctor treated 3 wounds and released me. The Police Report does not cite defective brakes and deployed air bags as cause of wreck. Also, Bert Ogden KIA in Mission where I bought the car denied any responsibility. Manager said, "Not my problem. Call Kia." I filed a complaint with KIA consumer affairs re: defective brakes and air bags, case #[XXX]. Geico declared Total Loss & sent settlement check. Geico claim #: [XXX]. Geico adjuster: Peter Valdivia, COPART Mercedes, in Mercedes, TX. Phone:281-939-2879. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11533483

My vehicle keeps stalling and its been having an oil consumption problem for several months. I keep taking it to kia, they keep doing oil consumption tests. I'm afraid to drive my vehicle anymore. I had an oil change done one month 3k miles later she was out of oil.

NHTSA ODI 11530626

The contact owns a 2019 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11522526

The tire suddenly exploded and the curtain air bag on the drivers side exploded too for some reason. I have a huge black eye and a concussion.

NHTSA ODI 11508465

Paint is bubbling, chipping and peeling in mirrors, door handles and rear spoiler

NHTSA ODI 11492723

The contact owns a 2019 Kia Sportage. The contact stated that while her daughter was driving at various speeds, there was a ticking noise heard coming from the engine. The check engine warning light was illuminated. The vehicle was taken to a local dealer who confirmed the VIN was not included in a recall. The vehicle remained at the dealer awaiting diagnostic testing and repair. The manufacturer was made aware of the failure; however, no assistance was provided. The approximate failure mileage was 100,000.

NHTSA ODI 11489997

Kia Ignition switch it is making it easy for criminals to steal due to them not have immobilizers and the criminal are able from them yo start up with just a usb cord

NHTSA ODI 11480895

On two occasions, most recently on 5/28/22, the gasoline overflowed when filling tank. If working properly, the vehicle should have automatically stopped the flow when the tank was full.

NHTSA ODI 11466683

When cruise control is in place and you brake for traffic, to resume cruise speed if you hold the resume button for more than standard the car resets speed to 20MPH and you have no control on gas pedal. The only fix is to turn off the card and restart. We are glad to have it inspected. This item has put our lives in danger about five times as we were using cruise on the highway traveling 65 plus mph and cars were coming upon us. We reported the issue back in March 2021 and several more times back into a KIA dealership. It took months but they duplicated the problem on our vehicle and so they tested a 2020 Sportage and had the same issue. The car stalls while on the freeway and KIA dealership states it is normal operating procedures as the resume button should be a quick touch, not a prolonged one. There are no warning indicators this is going to happen. The local Kia Dealership states they have contacted KIA Engineers and they are confirming that it is operating within normal parameters.

NHTSA ODI 11457313