What 462 owners told NHTSA about the 2019 Ford F-350 Crew

This model has the same Bosh CP4 high pressure fuel pump as the recalled models 2020-2022 and in fact being older the catastrophic failure risk is higher due to additional mileage. If this part fails the engine shuts off with loss of steering and braking even when pulling 15-20K pounds. The safety concern for this year is the same or greater then newer models.

NHTSA ODI 11746669

A steering control module in my steering wheel failed which makes the lane keeping warning not operate correctly and the steering wheel not straight it's set at an angle to the right so when you're driving down the road you have to have it constantly turn to the right a little bit in order to go straight down the road in order to fix it you have to replace the entire steering wheel which is about 3,400 or so.

NHTSA ODI 11732454

While sitting at a stop sign, the fuel supply line blue off the fuel filter under the hood. Straying diesel fuel all over. The white clip that hold the hose on had crumbled apart, It soaked the engine with fuel and we were lucky it did not start a fire. The fuel line was reattached and it then blew off again. I had to replace the entire fuel line at a cost of around $1000. Prior to the first event the filter had been on the truck and was being serviced every other oil change in line with the manufactured guidelines. When looking on line this is a major problem with the fuel line and under hood filters causing fires. This needs a repair before more people are hurt

NHTSA ODI 11730641

My rearview camera is showing a distorted image and then goes blank while in reverse creating a safety issue while backing up. The camera is doing everything listed in the following recall campaigns: 20C19/22V252 20C19/24V188 20C19/20V575 but Ford says my truck does not qualify for the recall because my VIN is not listed in the recall.

NHTSA ODI 11727398

Failed component was the upper fuel filter/ fuel filter connecting lines located on top of the 6.7 power stroke engine broke and poured diesel all over the engine and into the valley causing the engine and engine bay to catch on fire while driving down the road. Safety was the fact that our entire truck burnt down and there was extreme risk of loss of life and ended up total loss of property. There have been multiple cases of power strokes from 2011-2026 equipped with the 6.7L power stroke diesel engine having this exact same problem due to the poor placement and inadequate materials to be used in high pressure fuel lines and filters. The vehicle was inspected by insurance and they did determine that was the cause of the fire. There were no warnings, we started smelling something and then smoke began coming through the vents. Pulled over and by then the engine bay was on fire and even the fire extinguisher could not put the diesel out and the entire truck was engulfed in flames in a matter of minutes. Ford needs to fix this issue with the placement of their upper fuel filters and should be held accountable to their customers who have suffered loss for this.

NHTSA ODI 11715122

I have about 54000 miles on a 2019 ford super duty 350 with the Power stroke 6.7. Engine light went on and its at Willowbrook ford in Illinois. Emission problem with Particular Sensor code 22e02. The cost of repair is between 816 plus another 1259 if it is cracked. This is absolutely ridiculous. After researching this is a big Ford problem. So they sold some trucks without them and have eliminated them on their 22 models. I think Ford should be responsible for the cost.

NHTSA ODI 11713899

Rear window shattered when rear window defrost was activated.

NHTSA ODI 11689714

The contact owns a 2019 Ford F-350. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The contact stated that after the vehicle was parked and turned off, there was fuel leaking from the engine compartment. The contact became aware that the fuel line was inoperable, causing fuel to leak onto the engine and the exhaust system. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 44,000.

NHTSA ODI 11689016

My back up camera is not working.

NHTSA ODI 11684218

The contact owns a 2019 Ford F-350. The contact stated that while reversing, the rearview camera failed to display a rearview image. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V442000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.

NHTSA ODI 11673738

The contact owns a 2019 Ford F-350. The contact stated that while reversing, the rearview camera failed to display a rearview image. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V442000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.

NHTSA ODI 11673739

The contact owns a 2019 Ford F-350. The contact stated that on three occasions while driving approximately 60 MPH, the front end of the vehicle started to wobble violently. The contact stated that when the brake pedal was depressed and the vehicle decelerated below 30 MPH, the wobbling ceased. The contact stated that there were no warning lights illuminated. The contact’s wife observed an unknown recall that might be associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 37,000.

NHTSA ODI 11670258

Rear backup camera foggy, can barely see the lines. I understand there is a possible recall but my vehicle doesn't show it

NHTSA ODI 11668062

The contact owns a 2019 Ford F-350. The contact stated that while driving on the highway at 75 MPH, the vehicle started shaking violently. There was no warning light illuminated. The contact pulled over to inspect the vehicle; however, the contact found no fault with the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 66,500.

NHTSA ODI 11667804

The contact owns a 2019 Ford F-350. The contact stated that the vehicle was taken to the dealer to be inspected; however, the dealer refused to inspect the vehicle. The contact related the issue to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, neither the VIN nor the model year vehicle was included in the recall. No warning lights were illuminated. The manufacturer was made aware of the issue and referred the contact the NHTSA Hotline for assistance. The vehicle was not inspected or repaired. The contact had not experienced a failure. VIN tool showed no open recall.

NHTSA ODI 11665293

The contact owns a 2019 Ford F-350. The contact stated while driving at an undisclosed speed, there was an abnormal burning odor and white smoke coming from under the hood. There was no warning light illuminated. The contact diagnosed the vehicle with an upper oil pan leak. The vehicle was taken to a local dealer, where it was diagnosed with the same failure and remained at the dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.

NHTSA ODI 11660846

I was driving at freeway speeds on the interstate when I hit a divot in the pavement. My truck started shaking violently and I could barely control the steering and/or hold onto the steering wheel. When I applied the brakes, the issue worsened. I was finally able to find a spot to pull off. The shaking stopped and I was able to re-enter the freeway. This issue has occurred on three separate occasions. The first incident occurred on or about March 31, 2025, as described above. The second and third incident occurred yesterday, May 11th, mirroring the conditions of March 31st.

NHTSA ODI 11660384

The contact owns a 2019 Ford F-350. The contact stated that while driving at 70 MPH, the vehicle lost motive power. The low fuel pressure warning light was illuminated. The vehicle was started. The vehicle was driven to the shoulder of the roadway. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the vehicle had been to the dealer several times for the failure. In addition, the low-pressure fuel pump was replaced in 2024; however, the failure reoccurred. In addition, the contact stated that the vehicle was taken to the dealer more than fourteen times regarding the failure. The contact stated that the failure occurred while the vehicle was driven above 50 MPH. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 154,000.

NHTSA ODI 11649682

The fuel filter housing cracked and started pouring diesel out the top and back of the engine. No warning lights going to dealer for replacement. This can be very dangerous for vehicle occupants and another motorist.

NHTSA ODI 11645840

The CP4 fuel pump failed causing the entire fuel system to be replaced. It is the same pump that is covered in the recall for 2020-2024 6.7 engines.

NHTSA ODI 11645134

Brake lights stay on won’t go off. Replaced brake module, fuse etc. Can put key in and turn to accessories and put gear selector in drive,neutral, reverse WITHOUT PUTTING FOOT ON BRAKE PEDAL… CANNOT FIGURE THIS PROBLEM OUT…

NHTSA ODI 11644202

The contact owns a 2019 Ford F-350. The contact stated while the vehicle was in the automatic car wash, water entered the vehicle from the front windshield. The water leaked into the fuse box and short-circuited the fuse box. The vehicle was towed to the dealer where it was determined that the seal around the windshield needed to be resealed and the fuse box replaced. The vehicle was repaired. The contact stated that on a separate occasion while driving 70 MPH, the vehicle abruptly came to a complete stop. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed and determined that the transmission had failed. The vehicle was repaired, but the failure reoccurred 2 additional times. The dealer diagnosed that the clutch plate failed and gear 1 and gear 2 were heat-welded together. The vehicle was not repaired and remained at the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.

NHTSA ODI 11642745

The contact owns a 2019 Ford F-350. The contact stated that the driver's side front door latch failed to lock and securely close the door. The contact stated that the failure only occurred during cold weather. The failure had occurred 4 times. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The contact was informed that there was an undisclosed Customer Satisfaction Program for the door latch freezing and the door lock actuator failing to operate as designed; however, the contact was not provided the CSP number. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,000.

NHTSA ODI 11641378

The contact owns a 2019 Ford F-350. The contact stated while routine maintenance was being completed on the vehicle by a certified mechanic, the contact was informed that there were metal shavings inside the fuel pump. The mechanic informed the contact that the fuel pump needed to be replaced. The vehicle had not been repaired. The contact searched online and became aware of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) and related the failure to the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 65,788.

NHTSA ODI 11641329

the CP4 fuel pump sent metal shavings into the fuel injectors and the engine quit. no warning light came on at all. the entire fuel system had to be rebuilt. This happened in the middle of the night on [XXX] in shreveport LA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11639694